Wonderful service from Leona
I ended up at Plush as they were the only ones who offered a different style of lounge to all the others, along with colours and custom variations to suit. Then Leona at Moorrabin put up with me going backwards and forwards, even after my initial order, to change my mind. Leona and all the team there, could not have been more professional, friendly and understanding if they tried! I'm looking forward to receiving my lounge in May :-)
We love our new ZARA suite.
We purchased our suite in store with David G who was very helpful and provided a professional service with organising our Plush-shield 5 year fabric protection. We received our gorgeous ZARA suite yesterday and we couldnt be happier, just perfect for our lounge area. The delivery guys and Blake were super in bringing it up the stairs was no problem as a bit too large for the lift, Sorry Guys. We were also provided with a brochure of home care tips to look after our very comfortable brand new lounge suite.
The reviewer stated that an incentive was offered for this review
Great couches. Great delivery.
We absolutely love the couches. They are exactly what we ordered. Joel and Jason were on time with delivery and did a great job of assembling the furniture. Thank you very much.
Excellent service across stores
I bought a couch from Frank at Plush Richmond a few weeks ago but had previously browsed and asked my million questions to David G at the Moorabbin store. Between the two of them it couldn’t have been easier and I’m really happy with the choice I (finally) made. Having such an easy experience for a big purchase was a dream.
Great Delivery Service
Had my Plush furniture delivered by Jonahtan and Blake. They were polite, careful of our property and highly efficient and professional in their service. They assembled the furniture on site and took away the rubbish. A great service from start to finish.
David Gundry at the Moorabbin store was very impressive. His product knowledge and listening skills made us feel 100% confident we made the right decision with our new lounge suite order. We were very comfortable throughout the process.
Great Customer Service!
We visited Plush Moorabbin 3 times over the Christmas Holidays and each time was greeted with a friendly smile by Leona. Nothing was to much trouble and Leona was very knowledgeable and helpful assisting us with our multiply rooms and providing varied options. I recommend going and seeing Leona to guide you through your descision making.
Great service and delivery
Great service from the store. Very patient and not pushy. Tolerant of our many changes of heart.
Johnathon and G were fast, efficient and polite delivery/construction guys. Love our new sofa!
Plush should write a manual on excellent customer service
Went to Plush Moorabbin today and was looked after by Stephanie. Told her what I was after and gave her the measurements I had taken of my doorways. Throughout the whole process of choosing the furniture the fabrics, and making sure that what I had chosen was going to fit through my doorways, Stephanie treated me as though I was the only customer in the store. Her knowledge and expertise were bar none. Even though my delivery is not due for some time (which just suits me fine), I did not want to wait to write this review. Apart from the wo...nderful furniture line, and especially the gorgeous Snuggle Chairs (which I purchased), the range of fabrics / colours is astounding. And last but not least, the level of customer service is something I have not experienced in a while. Please pass on my compliments to Stephanie's manager. She is such an asset to your Moorabbin showroom. I am now excitedly picturing my beautiful Sofa Bed, and Snuggle Chair and Ottoman in my lounge room, and shall update this review when they arrive. My visit today far exceeded my expectations. Thank you, Stephanie. Thank you, Plush.
Very good service, Bonnie was very helpful!
Good advice regarding room size and what sofas would work best. Also a very nice assistant to deal with, nothing was a problem even changing the delivery date twice. Highly recommend Plush Moorabbin.
very disappointed with customer care
l purchased a couch and 2 chairs from Moorabbin. The service prior to delivery was very good.
The service after delivery has been absolutely appalling. It was recommended by Plush to use a particular delivery service. The girl said they were excellent and reliable. So l agreed to use them.
The day of delivery they rang at 9 and said they would be at my place by 10. They turned up at 11.15 and didn't ring to say they were going to be late. l watched them the whole time as they were very close to my walls and was concerned how they were manoeuv...
OMG they honour their change of heart guarantee & are nice about it
Dealt with Bonny today, after taking delivery yesterday...Daniel and his colleague let us know when to expect delivery, and kept to the schedule and tidied up after themselves and were polite and professional. Once in place, one of the couches, though being gorgeous and exactly what we ordered, was way too big for the size of the room such that it dominated, ditto the ottoman. Reluctantly we decided we couldn't live with them and needed to swallow our pride and approach Plush to see what they could do. I was expecting that the change of heart g...uarantee was a marketing ploy and although they might honour it, it was going to be time consuming and a tough battle. Bonny, was lovely, friendly and totally understanding and helpful, she made all the arrangments for pickup and replacement, and although we're going to be waiting for our recliner into the new year, we're looking forward to putting our feet up and just enjoying the luxury. Stephanie too was very patient with us when we originally ordered and gave us plenty of space to discuss our proposed purchases. The unexpected level of service that we have received from the start, and after receiving our money, and the quality of the couches means we wouldn't hesitate to recommend Moorabbin Plush to our family and friends.
Great couches at great price
I have 2 fabric couches - a 3.5 seater & 3 seater. I receive compliments from every visitor on how great they look. They were about half cost of Kings couches and I think they look better! 9 months of wear and they look brand new.
Delivery was easy - all the packaging was taken away; communication was excellent all the way through.
Snuggle chairs - love love - easy delivery!!
We received our velvet Snuggle chairs today. Love love - cannot wait to use. Joel and Jason were on time, fast & unpacked upstairs with a smile. Thanks guys and thanks Plush ;)
Beautiful Couch & Great Delivery Service
Great service from Plush from start to finish. Sales person at Moorabbin was so helpful. Communication throughout the wait for the couch to be made was really good. The delivery process was excellent with really good communication in regards to delivery window. The delivery guys Joel and Jason were on time, friendly and very efficient. Thanks Plush
Blake - very professional and helpful when lounge delivered
Received delivery of my new lounge today! Blake was very professional, punctual and a polite young man. I am on crutches after fracturing my ankle, Blake without needing to be asked arranged my sofa and coffee table for my easy access and to my liking. Thank you.
Delivery of new plush couch
Ordered a couch from Plush. Joel and Jason came to deliver the couch on a weekend! Messaged us when they were close. They removed the giant cardboard box and set up the couch great service
very appreciate manager who named bonny give me good recommendation and perfect service also after-sales!
plush have so many choice when you want to purchase a high quality sofa，especially good service here，not only give comprehensive introduction also patiently explain about waiting period and maintainance! perfect store！
The reviewer stated that an incentive was offered for this review
Bought 2 couches paid in full, and then heard nothing, after 3 weeks I called to get some kinda of ETA and the “manager” tells me
“a machine has broken down”
and they can’t give me any kind of time on when I can expect my couches.
I even offered to purchase the floor stock and was told no “either I can wait or get a full refund” they ate my options.
No care or consideration at all, just I’m sorry it’s not my fault these things happen.
What’s the point on having floor stock if you can’t deliver the goods in a reasonable amount of time.
This is how customer should work everywhere!
I went to both the South Wharf and Moorabbin stores to view the item I was considering to purchase for my new home. What drew me to Plush to begin with was how quality of the furniture in comparison to the price was totally superior to some other comparable furniture stores. In both stores the ladies that assisted me weren't pushy and gave me just what I needed. Once i selected the piece, they were very clear on the expectations and the process for delivery which was precisely what happened. When the piece arrived i had enough time to organise ...to be home and the guys who delivered the item and assembled it were quick, professional and friendly (Jonathan ad Pablo). I can not stop looking at my new couch and i can not keep telling my friends and family how great the service has been. I have bought items from other stores and i can tell you right now Plush is 10/10 in comparison to them. Highly recommended!
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