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Plush Furniture VIC, Moorabbin

Plush Furniture VIC, Moorabbin

4.8 from 85 reviews

Reviews

4.8

85 reviews
5
(79)
4
(3)
3
(1)
2
(0)
1
(2)
  • Product Quality
    5.0 (28)
  • Return Claim MadeYes (1) · No (30)
  • Warranty Claim MadeYes (0) · No (31)
  • Product Appearance As advertised (86%) · Not as advertised (14%)
  • Customer Service
    4.7 (30)
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ITS AL &.

ITS AL &.Greater Melbourne (Outer), VIC

Amazing Service!

published

Met with Leona at Plush Moorabbin and couldn’t be happier with the result! She was so friendly and helpful and our new sofa is on the way! Will definitely be going back for more furniture! Thanks Leona :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Kate

KateGreater Melbourne (Inner), VIC

  • 2 reviews

Wonderful service from Leona

published

I ended up at Plush as they were the only ones who offered a different style of lounge to all the others, along with colours and custom variations to suit. Then Leona at Moorrabin put up with me going backwards and forwards, even after my initial order, to change my mind. Leona and all the team there, could not have been more professional, friendly and understanding if they tried! I'm looking forward to receiving my lounge in May :-)

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoorabbin
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

We love our new ZARA suite.

published

We purchased our suite in store with David G who was very helpful and provided a professional service with organising our Plush-shield 5 year fabric protection. We received our gorgeous ZARA suite yesterday and we couldnt be happier, just perfect for our lounge area. The delivery guys and Blake were super in bringing it up the stairs was no problem as a bit too large for the lift, Sorry Guys. We were also provided with a brochure of home care tips to look after our very comfortable brand new lounge suite.
Thankyou Plush.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

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Great couches. Great delivery.

published

We absolutely love the couches. They are exactly what we ordered. Joel and Jason were on time with delivery and did a great job of assembling the furniture. Thank you very much.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent service across stores

published

I bought a couch from Frank at Plush Richmond a few weeks ago but had previously browsed and asked my million questions to David G at the Moorabbin store. Between the two of them it couldn’t have been easier and I’m really happy with the choice I (finally) made. Having such an easy experience for a big purchase was a dream.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Delivery Service

published

Had my Plush furniture delivered by Jonahtan and Blake. They were polite, careful of our property and highly efficient and professional in their service. They assembled the furniture on site and took away the rubbish. A great service from start to finish.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Shane U.

Shane U.Greater Melbourne (Metropolitan), VIC

Great service!

published

David Gundry at the Moorabbin store was very impressive. His product knowledge and listening skills made us feel 100% confident we made the right decision with our new lounge suite order. We were very comfortable throughout the process.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Customer Service!

published

We visited Plush Moorabbin 3 times over the Christmas Holidays and each time was greeted with a friendly smile by Leona. Nothing was to much trouble and Leona was very knowledgeable and helpful assisting us with our multiply rooms and providing varied options. I recommend going and seeing Leona to guide you through your descision making.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Mary

MaryGreater Melbourne (Metropolitan), VIC

Great service and delivery

published

Great service from the store. Very patient and not pushy. Tolerant of our many changes of heart.
Johnathon and G were fast, efficient and polite delivery/construction guys. Love our new sofa!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Irene Forsyte

Irene ForsyteGreater Melbourne (Metropolitan), VIC

Plush should write a manual on excellent customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
CARLA OBRIEN

CARLA OBRIEN

  • 2 reviews

Very good service, Bonnie was very helpful!

published

Good advice regarding room size and what sofas would work best. Also a very nice assistant to deal with, nothing was a problem even changing the delivery date twice. Highly recommend Plush Moorabbin.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Carla, thank you for your high recommendation of Plush! We are pleased to hear that Bonny managed your expectations to ensure you found the perfect fit for your space. Hope you enjoy!
Warm regards,
Plush Think Sofas

Georgia

Georgia

  • 2 reviews

very disappointed with customer care

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMoorabbin
See all answers
3 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Georgia
Georgia

The furniature was delivered May 14th.. The Mooorabin store has my details . I won't put them in a public place. I paid a deposit on February 28th

Georgia
Georgia

I sent my details to the plush email

Liz B

Liz BGreater Melbourne (Inner), VIC

  • 3 reviews

OMG they honour their change of heart guarantee & are nice about it

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Pam P

Pam PGreater Melbourne (Metropolitan), VIC

Great couches at great price

published

I have 2 fabric couches - a 3.5 seater & 3 seater. I receive compliments from every visitor on how great they look. They were about half cost of Kings couches and I think they look better! 9 months of wear and they look brand new.
Delivery was easy - all the packaging was taken away; communication was excellent all the way through.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Pam, Wonderful to hear that everyone is envious of your stunning new sofas! As our sofas are backed by an incredible 10 Year Peace of Mind Warranty you can be sure they are built to last. Many Thanks!
Warm regards,
Plush Think Sofas

Happy Customer

Happy CustomerGreater Melbourne (Metropolitan), VIC

Snuggle chairs - love love - easy delivery!!

published

We received our velvet Snuggle chairs today. Love love - cannot wait to use. Joel and Jason were on time, fast & unpacked upstairs with a smile. Thanks guys and thanks Plush ;)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, we are so pleased to hear of your overall Plush experience. We look forward to passing on your kind words to our Moorabbin and Delivery Teams. Enjoy!
Warm regards,
Plush Think Sofas

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Beautiful Couch & Great Delivery Service

published

Great service from Plush from start to finish. Sales person at Moorabbin was so helpful. Communication throughout the wait for the couch to be made was really good. The delivery process was excellent with really good communication in regards to delivery window. The delivery guys Joel and Jason were on time, friendly and very efficient. Thanks Plush

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Jad C.

Jad C.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Blake - very professional and helpful when lounge delivered

published

Received delivery of my new lounge today! Blake was very professional, punctual and a polite young man. I am on crutches after fracturing my ankle, Blake without needing to be asked arranged my sofa and coffee table for my easy access and to my liking. Thank you.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Jad, thank you for sharing your experience with us! We are glad to hear of the above and beyond delivery of your wonderful new sofa. We look forward to passing on your kind words and hope for your speedy recovery.
Warm regards,
Plush Think Sofas

Delivery of new plush couch

published

Ordered a couch from Plush. Joel and Jason came to deliver the couch on a weekend! Messaged us when they were close. They removed the giant cardboard box and set up the couch great service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Sean, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas

very appreciate manager who named bonny give me good recommendation and perfect service also after-sales!

published

plush have so many choice when you want to purchase a high quality sofa,especially good service here,not only give comprehensive introduction also patiently explain about waiting period and maintainance! perfect store!

Customer Service
Product Quality
Product Appearance As advertised
Store Locationmoorabbin
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

CPR33

CPR33

  • 2 reviews
  • 13 likes

Shop elsewhere

published

Bought 2 couches paid in full, and then heard nothing, after 3 weeks I called to get some kinda of ETA and the “manager” tells me
“a machine has broken down”
and they can’t give me any kind of time on when I can expect my couches.

I even offered to purchase the floor stock and was told no “either I can wait or get a full refund” they ate my options.

No care or consideration at all, just I’m sorry it’s not my fault these things happen.

What’s the point on having floor stock if you can’t deliver the goods in a reasonable amount of time.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMoorabbin
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
CPR33
CPR33

I then receive a call from plush Moorabbin asking me to change my review without actually giving me a delivery date. All they can tell me is it will before Christmas, how comforting

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