OMG they honour their change of heart guarantee & are nice about it
Dealt with Bonny today, after taking delivery yesterday...Daniel and his colleague let us know when to expect delivery, and kept to the schedule and tidied up after themselves and were polite and professional. Once in place, one of the couches, though being gorgeous and exactly what we ordered, was way too big for the size of the room such that it dominated, ditto the ottoman. Reluctantly we decided we couldn't live with them and needed to swallow our pride and approach Plush to see what they could do. I was expecting that the change of heart g...uarantee was a marketing ploy and although they might honour it, it was going to be time consuming and a tough battle. Bonny, was lovely, friendly and totally understanding and helpful, she made all the arrangments for pickup and replacement, and although we're going to be waiting for our recliner into the new year, we're looking forward to putting our feet up and just enjoying the luxury. Stephanie too was very patient with us when we originally ordered and gave us plenty of space to discuss our proposed purchases. The unexpected level of service that we have received from the start, and after receiving our money, and the quality of the couches means we wouldn't hesitate to recommend Moorabbin Plush to our family and friends.
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