very disappointed with customer care
l purchased a couch and 2 chairs from Moorabbin. The service prior to delivery was very good.
The service after delivery has been absolutely appalling. It was recommended by Plush to use a particular delivery service. The girl said they were excellent and reliable. So l agreed to use them.
The day of delivery they rang at 9 and said they would be at my place by 10. They turned up at 11.15 and didn't ring to say they were going to be late. l watched them the whole time as they were very close to my walls and was concerned how they were manoeuv...
Bought 2 couches paid in full, and then heard nothing, after 3 weeks I called to get some kinda of ETA and the “manager” tells me
“a machine has broken down”
and they can’t give me any kind of time on when I can expect my couches.
I even offered to purchase the floor stock and was told no “either I can wait or get a full refund” they ate my options.
No care or consideration at all, just I’m sorry it’s not my fault these things happen.
What’s the point on having floor stock if you can’t deliver the goods in a reasonable amount of time.
Great service from sales to delivery
I was really confused after seeing so many couches in many stores and what would be the right choice for the room that I had. Leona was patient and really assisted me in various options to not only fit my space but my budget also . Service I had not received to date. Then once choosing my couch I was kept up to date and delivery was organized seemlisly .Jonathon and Pablo the delivery team contacted me as they said on the Friday night to give me an estimate of the time and again in the morning with a more accurate time . They were professional,...polite quick and clean and made sure the couch was in the right position . Having just moved into a new house I've had furniture removalist that were not as professional and polite. So I can say that my experience with Plush has been a great experience from start to delivery .
After looking for a new sofa for over 6 months with the excellent service at Plush Moorabbin my choice was an enjoyable experience. Salesperson Flamur was very knowledgeable and answered every question I had without overwhelming me with technical details ( which had been my experience during the search) also thank you again Flamur for your patience and help on choosing the fabric for my sofa.
And last but certainly not least the delivery and installation of my sofa today by Jonathon and Jose was done in professional manner with a minimum of fuss - thank you
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