Very helpful people in store. I had to wait a little longer for delivery but Joel and Jason delivered them today and I'm exceptionally pleased with both the product and these two guys who were chatty, friendly and worked to put the sofas in place and screw the legs on, quickly and cleanly, taking all the packaging with them. Thanks for a superb service.
What a great experience, from selecting our new lounge suite, to the best fuss free delivery possible.
From the time we entered the store, Leanne made our decision to purchase our new suite easy. No pressure, helpful suggestions and guidance. Also a great deal.
Joel and Jason provided the most efficient and friendly delivery possible. Early arrival, no fuss just good old fashioned service!
A refreshing change from some of our past experiences. Well done guys, you both set a new standard. Good luck for the future. Now to enjoy supreme comfort!!
2 thumbs up!!
great lounge suite
Ordered a lounge suite from Plush Nunawading, Victoria. Great helpful staff in store. Received delivery today (after sms was sent to me notifying the approx. delivery day/time). Outstanding service from Jonathan and Pablo, the delivery guys. On time, bought into house large bulky item, unpacked, placed in position where I wanted it and cleaned up. Very satisfied.
Ticked all the boxes
Room to move, relaxing ambience, very well laid out.
Wide range of products with take home information on every item.
So many choices of colours, materials, sizes, I am rapt with my new purchase.
Service from Leanne was 10 out of 10.
Fantastic service and lovely staff
This the second time I have bought a Plush sofa and the staff are always helpful, patient and efficient. Thank you to Leanne, Annie and Vanessa for all your help and color matching with me! I really rate this service highly and the sofa is going to be as wonderful and my last one.
I had a wonderful in-store experience with the very knowledgeable Andrea yesterday. She went out of her way to assist in making what could be an overwhelming process as seamless and stress free as possible. Thank you Andrea!
Great experience from purchase to delivery
We own 2 leather lounge suites both purchased at different times from Plush in Nunawading and our experience couldn’t have been more positive each time. Great sales people who listened carefully to what our requirements were and there was never any sales pressure. Gorgeous Annie the first time and then Vanessa for our second lounge suite. Both very knowledgeable and helpful especially with leather choices and care.
We checked out a number of other stores but in the end came back to Plush because they had the style, comfort, variety, quality and reassuring guarantees that came with their lounge suites.
Both suites were bought at one of Plush’s half price sales of course...why would you not!
The stand out service didn’t stop there tho... the delivery guys Danny and Sid (Demiri Transport) who happened to delivery both lounge suites (first one this Feb and second one this Aug) were by far the best, the most respectful and the most careful delivery guys we have ever had the pleasure of using. I was initially worried because I knew it was going to be a tight squeeze getting the lounges in through our door openings but in the end it was no problem. Danny and Sid carefully unpacked it all, moved the lounges into position after assembling the huge 3 seater, plugged them in (electric recliners), tested their workings and then removed every scrap of rubbish at the end of it all. Extremely professional and skilled.
A great experience from start to finish.
Highly recommend Plush in Nunawading and their delivery guys!
Great customer service
I loved dealing with Vanessa at Plush in Nunawading. They had a large range of products. Lots of different styles. Vanessa helped me choose - I was able to borrow samples to look at the colours for my lounge. I am so happy with my purchase. The delivery was smooth. Danny and Sid from Demiri Transport were great at communicating arrival times, friendly and helpful. The whole Plush team understood that I was making a large investment and I really appreciated their care and consideration.
4th Couch we have brought from Plush in 6 months !! We love them.
Vanessa at the Nunawading store has sold us all of our couches (4 in total over a 6 month period). She is extremely helpful and knowledgeable. We love our new couches, the quality is outstanding. We still have one more couch to purchase and will definitely be visiting the Nunawading Plush Showroom again.
The Showroom is well presented with a great range of couches and leather and fabric samples to choose from.
Andrea was very helpful in assisting us to choose the type of leather for our couch. She was very professional and honored the price on a previous quote we had.
Fantastic Customer Service by Andrea
Really nice experience, Andrea spent a lot of time assisting us very knowledgeable did not feel rushed, very happy with what we purchased, visited 5 other furniture stores on the day glad I went with plush. Would highly recommend a visit, staff are friendly not pushy at all.
Fabulous Customer service
I have just taken delivery of the Plush " Malibu" modular sofa & am sooo Happy with my purchase !!
It matches my previous purchase of an ottoman perfectly !!
Vanessa was a fantastic sales person & nothing was too much trouble - she was courteous & helpful & organised delivery when it was convenient
I would have no hesitation in recommending Plush Nunawading & Vanessa to any of my friends when looking for furniture
We purchased our second Plush sofa with the fantastic help and customer service from Vanessa. Our first sofa was purchased 15 years ago and still going strong so we didn’t hesitate in going back when we needed to furnish another room.
Great Customer Experience
Our new couch arrived today - the customer experience from the Nunawading store has been great. Both times we visited the store we had great service and helpful advice, plenty of time to try many couches. Special thanks to Vanessa helped choose the best couch suit our lifestyle, floor plan and family - and great fabric. The delivery process was also very customer focussed, and thanks to Jonathan and Pablo who the navigated narrow hallway and set up our new couch - timely, efficient and friendly. Well done Plush
Andrea from the Nunawading store provided excellent customer service during a busy sales period. Looking up products and providing a list of quotes for me. I noticed she was also sincere and helpful with other customers too. Thanks Andrea!
Plush Nunawading - Excellent Service
Vanessa was extremely helpful and was honest about the recommendations of products. We were stuck between 2 options and she provided clarity to help us choose. On top of all that, she was such a wonderful person to deal with.
The store room is well spaced and was easy to look around compared to some of the other places we've been to.
Thank you Vanessa and Plush Nunawading.
The perfect choice!
A huge shout out to Andrea for helping choose our new sofabed. She was so patient when I was trying to choose the colour and size. With her guidance we now have the perfect addition to our lounge / kids play room. Thanks Andrea
Lisa and Mick
Customer service and delivery
Purchased Zara, luv it, luv the In store service by Vanessa, the confirmation emails re delivery, the actual delivery guys need to be commended on great service, ease of set up and took rubbish with them. Thanks to all.
Andrea was THE best! So friendly and helpful, made our purchase quick and easy! And we got a free de-pilling machine!!!!
Quick, easy! Great product, lovely fabric - fantastic price! Love everything about plush and the staff. Petite ottoman and snuggle chair is so comfy and came assembled - fast deliver and process
Recognition of outstanding customer service
The level of service changed my view of Plush products.
Andrea at Nunawading provided excellent and very helpful in assisting us choose a sofa. Patient, not pushy and making it a fun experience. She was good at forming a relationship and her experience shone through.
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