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Plush Furniture VIC, Nunawading

Plush Furniture VIC, Nunawading

4.8 from 331 reviews

Reviews

(302)
(14)
(2)
(1)
(12)
  • Product Quality
    4.9 (53)
  • Return Claim MadeYes (0) · No (63)
  • Warranty Claim MadeYes (3) · No (58)
  • Product Appearance As advertised (84%) · Not as advertised (16%)
  • Customer Service
    4.9 (61)
Donna

DonnaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very Happy Customer

published

My lucky day ! I walked into the Store and was greeted by Andrea, I told her what I had in mind and she walked me around the store showing and advising on all the various sofas. She was so helpful, knew her product so well, guided me on a few things I didn't know and put zero pressure on me to buy ! I decided on a sofa and couldn't be happier. Thanks so much Andrea.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNunawading Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Fast and efficient service on Warranty

published

Purchased a plush Brentwood incliner in July 2019. Fabulous service, from showroom to delivery. The inclining mechanisms started making a noise in January 2020. One phone call to Plush and we had a technician, Corey fixing the problem quickly and efficiently. Corey was friendly and professional. We highly recommend Plush and would definitely purchase from them again as the after customer service is great.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
AandTR

AandTRGreater Melbourne (Metropolitan), VIC

Quality sofa, excellent service and a great warranty

published

Vanessa at the Nunawading showroom was patient, informative and so helpful while my partner and I chose the style, fabric and configuration to suit our new home. We’re so happy with the end result!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNunawading
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Nettie

NettieGippsland, VIC

  • 2 reviews

Great old fashion service with all the modern conveniences.

published

We were recommended by our kids to go to plush for our new sofa. When we entered the store lovely warm greetings from friendly staff. Vanessa asked if she could help with our selection of a sofa that most suited our need and of course helped with the different support in the different designs. Then came the choice of fabric which once again was so helpful. A big thankyou to Vanessa Bognar who created with her expertise the right sofa including the right fabric to suit our decor. It was such a pleasant experience shopping at plush.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNunawading
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Patricia S.

Patricia S.Greater Melbourne (Outer), VIC

my Beautiful Dion Chaise .

published

Great range of products, with the help of Leanne she showed us through the store and guided us to exactly what we were after, she really listened to us, and Whaooo!!! She new exactly what fabric and what leather went with each couch!
I would only ask, that Plush should let us choose fabrics from the Warwick Fabrics for our couches and or Chaise. We are the ones buying and paying, we should be able to get and choose the fabric we want, and I really wanted the Warwick Fabric but Plush doesn't allow it. (Just for silly scatter coushions).

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Mona

MonaGreater Melbourne (Metropolitan), VIC

Good professional service

published

Staff at the showroom was friendly and helpful, the ordering and payment process was efficient being able to be all done over the phone. The delivery team was very professional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Nunawading
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Danielle N.

Danielle N.Greater Melbourne (Inner), VIC

Best service

published

We have bought 2 sets of sofas and love them! Our 3 year old sleeps with plush teddy every night and when we lost him - Vanessa was so sweet and gave us replacements! Every time we go past Plush our 3 year old tells us “that’s where Teddy came from”!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Annie

AnnieGreater Melbourne (Outer), VIC

  • 2 reviews

Best customer CARE I've ever received!

published

I've previously purchased a Plush sofa so knew I was buying quality that lasts, this time around we weren't sure what we wanted, Annie Pearse was amazing, talked as through every step and helped us make the perfect choice for our home, she went above and beyond to explain all the pros and cons to ensure when our couch is delivered we will love it.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNundawading
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Tim

TimGippsland, VIC

Great couch and delivery

published

I live in Gippsland and received fantastic delivery and service from Jonathan and Blake. They happily traveled a couple of hours, navigated tight, twisty dirt roads and still assembled everything quickly

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Our suite is Perfect - fits right in

published

Store was well laid out and staff - Andrea - was right on the money when she guided us to our new leather lounge suite - she was very accommodating working in with our ever changing delivery date due to building delays - when we finally got our lounge suite home and set up it was like heaven - thoroughly recommend Andrea and the team if you are after a new piece of furniture

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

A lady,Annie who served us was amazing lady^^

published

We had such a great deal when we bought a couch and single sofa there as a Christmas present.
Tow lady,Annie and Vanessa who helped us were fantastic team.Also
Delivered on time as they promised.
Never had that kinds of service in Aus.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationNunawading,VIC
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Kate

KateGreater Melbourne (Outer), VIC

Great Customer Service

published

Recently purchased a sofa from Plush Nunawading and the service provided was exceptional. Andrea helped us along every step of the way and was friendly, attentive and helpful. Would highly recommend!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Nunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Kate, we are pleased to hear of the service you received at our Plush Nunawading Showroom. We will be sure to pass your appreciation on to Andrea and the Team. Hope you enjoy!
Warm regards,
Plush Think Sofas

Judy B.

Judy B.Greater Melbourne (Metropolitan), VIC

Informative and helpful service

published

LeeAnne at Plush Furniture Nunawading was appropriately helpful and informative when we chose our sofa. She assisted also in our choice of cushions for the sofa (materials and shape of cushions). Our experience at Plush was excellent as we also received a discount comparable to that received on line and to other shops.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
LindaM

LindaM

  • 2 reviews

Made for us fits like a glove suits our family

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Nunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
John

JohnGreater Melbourne (Metropolitan), VIC

Extremely Poor Customer Service

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
John
John
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Staff

published

Maureen was extremely helpful when we made our purchase of the Melbourne sofa and modular setting. Thanks for being so friendly and making our experience with Plush a really pleasant one.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Louise, thank you for sharing your Nunawading Showroom experience with us. We are pleased to hear of Maureen's helpful assistance and hope you can't wait for your delivery. Hope you enjoy!
Warm regards,
Plush Think Sofas

Julie C

Julie CMontrose

  • 2 reviews

Wonderful sofa. Looks great in our lounge!

published

Very impressed with range and found just what we were looking for. Thank you Annie for looking after us initially and being very thorough with information about the sofa we eventually purchased. Quality appears excellent. The boys who delivered were very friendly and set it all up for us, taking all the packaging away with them. Thank you Jonathan and G.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Julie
Thank you for sharing such kind words on the service you received both at our Nunawading Showroom and again upon delivery. We are so pleased to read your feedback and look forward to sharing with the teams.
Warm regards,
Plush Think Sofas

Abbas

AbbasGreater Melbourne (Outer), VIC

  • 3 reviews

We loved plush - Vanessa B was great

published

Vanessa bognar was such a delight to deal with. The product are fantastic and we loved our new sofa.
Surely coming back to get more soon. Love plush. Excellent sofas yeahhh

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Abbas, thank you for your feedback! Wonderful to hear you are loving your Plush Sofa and look forward to your next visit.
Warm regards,
Plush Think Sofas

The reviewer stated that an incentive was offered for this review

Dionna

DionnaVictoria

Ordered my Berlin Modular and Ottoman!!

published

Maureen and Vanessa from Nunawading Plush helped me so much with my decision!! Very professional, very kind and patient with me!!! They made me see options I couldn't see!!!
Thanks ladies !! Plush is lucky to have you!!!

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationNunawading, VICTORIA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Dionna, Thank you for sharing such wonderful feedback on your Plush experience. We are sure the girls will enjoy hearing of their professional, kind and patient service. Enjoy!
Warm regards,
Plush Think Sofas

Great store with great service!

published

It was our first time visiting Plush at Nunawading. Was impressed with the store layout, and the friendly customer service. Ended up buying a Snuggle chair & ottoman. Very happy with the service provided by Andrea. She was patient, very helpful and provided detail explanations. Thanks Andrea!

Customer Service
Product Quality
Product Appearance As advertised
Store LocationPlush Nunawading
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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