Informative and helpful service
LeeAnne at Plush Furniture Nunawading was appropriately helpful and informative when we chose our sofa. She assisted also in our choice of cushions for the sofa (materials and shape of cushions). Our experience at Plush was excellent as we also received a discount comparable to that received on line and to other shops.
Made for us fits like a glove suits our family
Wow thank you Plush Nunawading for a very helpful caring streamlined experience from the first day of searching for our wonderful couch to delivery. Thank you Leanne for helping us make our couch configuration come to life your down to earth real advice was invaluable. We got to know you and I would highly recommend you and Plush to anyone reading this in fact I have already told one girlfriend who was looking for a couch to see you or any of the staff. Delivery was excellent
the 2 guys assembled the recliner L shape so well plugged in the elec...
Extremely Poor Customer Service
We purchased a lounge suite from Plush for a new home build. We organised for delivery for a date not long after we were contacted and told the furniture was ready. We requested a delay of two weeks to better suit the home handover and readiness for the furniture. We were told that Plush would charge us $130 to hold the furniture for that two week period. So on top of paying approx $3K for a lounge suite they then want to 'sting' you to hold furniture a little longer. We bought other furniture from other stores who had no problem with a tw...o week extension. These other stores obviously understand what customer service is about. Plush are completely clueless. As I say it is a new home build and we are seeking additional furniture. I can confidently say we will not be back shopping at Plush again. Well done Plush - hope you are satisfied at losing a customer through such petty customer service. I'll make sure to let other people know my experience and to beware of dealing with such a store.
Wonderful sofa. Looks great in our lounge!
Very impressed with range and found just what we were looking for. Thank you Annie for looking after us initially and being very thorough with information about the sofa we eventually purchased. Quality appears excellent. The boys who delivered were very friendly and set it all up for us, taking all the packaging away with them. Thank you Jonathan and G.
We loved plush - Vanessa B was great
Vanessa bognar was such a delight to deal with. The product are fantastic and we loved our new sofa.
Surely coming back to get more soon. Love plush. Excellent sofas yeahhh
The reviewer stated that an incentive was offered for this review
Ordered my Berlin Modular and Ottoman!!
Maureen and Vanessa from Nunawading Plush helped me so much with my decision!! Very professional, very kind and patient with me!!! They made me see options I couldn't see!!!
Thanks ladies !! Plush is lucky to have you!!!
Great store with great service!
It was our first time visiting Plush at Nunawading. Was impressed with the store layout, and the friendly customer service. Ended up buying a Snuggle chair & ottoman. Very happy with the service provided by Andrea. She was patient, very helpful and provided detail explanations. Thanks Andrea!
Fantastic service from two delivery men
Two men arrived at my doorstep to deliver my sofas.
Because of a problem with size and the size of my doorways and stair- case this delivery was difficult and they were not warned, even though I had discussed this with the Plush staff. They took the sofa apart and carried it very carefully, installing it and putting it back together. I was so grateful and impressed. Juan and Jeremy - thank you so much.
Great friendly service and advice
Thanks Annie for being so attentive and happy to explain everything and options available and to offer advice. And not pushy! Very pleased with service and product and material range
Very helpful people in store. I had to wait a little longer for delivery but Joel and Jason delivered them today and I'm exceptionally pleased with both the product and these two guys who were chatty, friendly and worked to put the sofas in place and screw the legs on, quickly and cleanly, taking all the packaging with them. Thanks for a superb service.
What a great experience, from selecting our new lounge suite, to the best fuss free delivery possible.
From the time we entered the store, Leanne made our decision to purchase our new suite easy. No pressure, helpful suggestions and guidance. Also a great deal.
Joel and Jason provided the most efficient and friendly delivery possible. Early arrival, no fuss just good old fashioned service!
A refreshing change from some of our past experiences. Well done guys, you both set a new standard. Good luck for the future. Now to enjoy supreme comfort!!
2 thumbs up!!
great lounge suite
Ordered a lounge suite from Plush Nunawading, Victoria. Great helpful staff in store. Received delivery today (after sms was sent to me notifying the approx. delivery day/time). Outstanding service from Jonathan and Pablo, the delivery guys. On time, bought into house large bulky item, unpacked, placed in position where I wanted it and cleaned up. Very satisfied.
Ticked all the boxes
Room to move, relaxing ambience, very well laid out.
Wide range of products with take home information on every item.
So many choices of colours, materials, sizes, I am rapt with my new purchase.
Service from Leanne was 10 out of 10.
Fantastic service and lovely staff
This the second time I have bought a Plush sofa and the staff are always helpful, patient and efficient. Thank you to Leanne, Annie and Vanessa for all your help and color matching with me! I really rate this service highly and the sofa is going to be as wonderful and my last one.
I had a wonderful in-store experience with the very knowledgeable Andrea yesterday. She went out of her way to assist in making what could be an overwhelming process as seamless and stress free as possible. Thank you Andrea!
Great experience from purchase to delivery
We own 2 leather lounge suites both purchased at different times from Plush in Nunawading and our experience couldn’t have been more positive each time. Great sales people who listened carefully to what our requirements were and there was never any sales pressure. Gorgeous Annie the first time and then Vanessa for our second lounge suite. Both very knowledgeable and helpful especially with leather choices and care.
We checked out a number of other stores but in the end came back to Plush because they had the style, comfort, variety, quality...
Great customer service
I loved dealing with Vanessa at Plush in Nunawading. They had a large range of products. Lots of different styles. Vanessa helped me choose - I was able to borrow samples to look at the colours for my lounge. I am so happy with my purchase. The delivery was smooth. Danny and Sid from Demiri Transport were great at communicating arrival times, friendly and helpful. The whole Plush team understood that I was making a large investment and I really appreciated their care and consideration.
- Verified customer
4th Couch we have brought from Plush in 6 months !! We love them.
Vanessa at the Nunawading store has sold us all of our couches (4 in total over a 6 month period). She is extremely helpful and knowledgeable. We love our new couches, the quality is outstanding. We still have one more couch to purchase and will definitely be visiting the Nunawading Plush Showroom again.
The Showroom is well presented with a great range of couches and leather and fabric samples to choose from.
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