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Judy B.Greater Melbourne (Metropolitan), VIC
Informative and helpful service
LeeAnne at Plush Furniture Nunawading was appropriately helpful and informative when we chose our sofa. She assisted also in our choice of cushions for the sofa (materials and shape of cushions). Our experience at Plush was excellent as we also received a discount comparable to that received on line and to other shops.
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LindaM
- 2 reviews
Made for us fits like a glove suits our family
Wow thank you Plush Nunawading for a very helpful caring streamlined experience from the first day of searching for our wonderful couch to delivery. Thank you Leanne for helping us make our couch configuration come to life your down to earth real advice was invaluable. We got to know you and I would highly recommend you and Plush to anyone reading this in fact I have already told one girlfriend who was looking for a couch to see you or any of the staff. Delivery was excellent
the 2 guys assembled the recliner L shape so well plugged in the elec...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi Linda, thank you for taking the time to share on your overall Plush experience. It is a pleasure to hear of Leanne's invaluable assistance throughout your sofa selection process. We are glad to hea... Read more
r you have received your beautiful new sofa and hope you enjoy. Looking forward to passing on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ProductReview.com.au!
JohnGreater Melbourne (Metropolitan), VIC
Extremely Poor Customer Service
We purchased a lounge suite from Plush for a new home build. We organised for delivery for a date not long after we were contacted and told the furniture was ready. We requested a delay of two weeks to better suit the home handover and readiness for the furniture. We were told that Plush would charge us $130 to hold the furniture for that two week period. So on top of paying approx $3K for a lounge suite they then want to 'sting' you to hold furniture a little longer. We bought other furniture from other stores who had no problem with a tw...Read more
o week extension. These other stores obviously understand what customer service is about. Plush are completely clueless. As I say it is a new home build and we are seeking additional furniture. I can confidently say we will not be back shopping at Plush again. Well done Plush - hope you are satisfied at losing a customer through such petty customer service. I'll make sure to let other people know my experience and to beware of dealing with such a store.2 comments
Plush Sofas A.Plush Furniture
Hi John, we are sorry to hear of your experience and have passed your feedback on to our team. We understand your frustration but due to the limited space in our distribution centre our policy is to d... Read more
eliver goods within 2 weeks of their arrival. We always do our best to work with our customers to book a delivery that suits them but were unfortunately unable to accommodate you this time. If you would kindly send your details to contactus@plush.com.au, our team would love to be in touch to assist where possible. Warm regards, Plush Think SofasYou are in the business of selling lounge suites and that will include new homes. Of course there will be times of delay. Two weeks delay is hardly a long time, yet you want to extract maximum dolla... Read more
rs from someone. Clearly your infrastructure is not sufficient to support your business model. Not one other furniture company I have dealt with seems to suffer your problem. You have already been of no assistance to my request, what purpose will there be in providing details so you can once again advise me of the charge to store furniture for two weeks. You only get one chance to make a first impression - yours is poor and I have learnt my lesson - I won't buy anything from your company again.Similar opinion? Write a review on ProductReview.com.au!
Staff
Maureen was extremely helpful when we made our purchase of the Melbourne sofa and modular setting. Thanks for being so friendly and making our experience with Plush a really pleasant one.
1 comment
Plush Sofas A.Plush Furniture
Hi Louise, thank you for sharing your Nunawading Showroom experience with us. We are pleased to hear of Maureen's helpful assistance and hope you can't wait for your delivery. Hope you enjoy!
Warm regards,
Plush Think Sofas
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Julie CMontrose
- 2 reviews
Wonderful sofa. Looks great in our lounge!
Very impressed with range and found just what we were looking for. Thank you Annie for looking after us initially and being very thorough with information about the sofa we eventually purchased. Quality appears excellent. The boys who delivered were very friendly and set it all up for us, taking all the packaging away with them. Thank you Jonathan and G.
1 comment
Plush Sofas A.Plush Furniture
Hi Julie
Thank you for sharing such kind words on the service you received both at our Nunawading Showroom and again upon delivery. We are so pleased to read your feedback and look forward to sharing with the teams.
Warm regards,
Plush Think Sofas
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AbbasGreater Melbourne (Outer), VIC
- 2 reviews
- 2 likes
We loved plush - Vanessa B was great
Vanessa bognar was such a delight to deal with. The product are fantastic and we loved our new sofa.
Surely coming back to get more soon. Love plush. Excellent sofas yeahhh
1 comment
Plush Sofas A.Plush Furniture
Hi Abbas, thank you for your feedback! Wonderful to hear you are loving your Plush Sofa and look forward to your next visit.
Warm regards,
Plush Think Sofas
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The reviewer stated that an incentive was offered for this review
DionnaVictoria
Ordered my Berlin Modular and Ottoman!!
Maureen and Vanessa from Nunawading Plush helped me so much with my decision!! Very professional, very kind and patient with me!!! They made me see options I couldn't see!!!
Thanks ladies !! Plush is lucky to have you!!!
1 comment
Plush Sofas A.Plush Furniture
Hi Dionna, Thank you for sharing such wonderful feedback on your Plush experience. We are sure the girls will enjoy hearing of their professional, kind and patient service. Enjoy!
Warm regards,
Plush Think Sofas
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Great store with great service!
It was our first time visiting Plush at Nunawading. Was impressed with the store layout, and the friendly customer service. Ended up buying a Snuggle chair & ottoman. Very happy with the service provided by Andrea. She was patient, very helpful and provided detail explanations. Thanks Andrea!
1 comment
Plush Sofas A.Plush Furniture
Hi Pat, thank you for taking the time to share on your recent Plush experience. We are glad our quality sofas and stunning showroom caught your eye. We are sure your new addition will fit perfectly!
... Read more
We invite you to share your new purchase on our Instagram page and join in our $5,250 Prize Pack Giveaway.Similar opinion? Write a review on ProductReview.com.au!
Jayne TurnerGreater Melbourne (Metropolitan), VIC
Fantastic service from two delivery men
Two men arrived at my doorstep to deliver my sofas.
Because of a problem with size and the size of my doorways and stair- case this delivery was difficult and they were not warned, even though I had discussed this with the Plush staff. They took the sofa apart and carried it very carefully, installing it and putting it back together. I was so grateful and impressed. Juan and Jeremy - thank you so much.
1 comment
Plush Sofas A.Plush Furniture
Hi Jayne, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa and that nothing was too difficult for our Delivery Team... Read more
. We know you are loving your purchase and look forward to your next visit. Warm regards, Plush Think SofasSimilar opinion? Write a review on ProductReview.com.au!
Great friendly service and advice
Thanks Annie for being so attentive and happy to explain everything and options available and to offer advice. And not pushy! Very pleased with service and product and material range
1 comment
Plush Sofas A.Plush Furniture
Hi Patty, thanks for the generous feedback! We look forward to passing on your kind words and hope you enjoy your new sofa.
Warm regards,
Plush Think Sofas
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HudsonSofaGreater Melbourne (Outer), VIC
Gorgeous sofas!
Very helpful people in store. I had to wait a little longer for delivery but Joel and Jason delivered them today and I'm exceptionally pleased with both the product and these two guys who were chatty, friendly and worked to put the sofas in place and screw the legs on, quickly and cleanly, taking all the packaging with them. Thanks for a superb service.
1 comment
Plush Sofas A.Plush Furniture
Hi there, Welcome to the Plush Family! It is such a pleasure to hear that you loved every step of your Plush experience from purchase to delivery. We are glad you are loving your gorgeous new sofa and... Read more
look forward to your next visit. Warm regards, Plush Think SofasSimilar opinion? Write a review on ProductReview.com.au!
ErrolGreater Melbourne (Outer), VIC
What a great experience, from selecting our new lounge suite, to the best fuss free delivery possible.
From the time we entered the store, Leanne made our decision to purchase our new suite easy. No pressure, helpful suggestions and guidance. Also a great deal.
Joel and Jason provided the most efficient and friendly delivery possible. Early arrival, no fuss just good old fashioned service!
A refreshing change from some of our past experiences. Well done guys, you both set a new standard. Good luck for the future. Now to enjoy supreme comfort!!
2 thumbs up!!
1 comment
Plush Sofas A.Plush Furniture
Hi Errol, thank you for sharing on your refreshing visit to our Plush Nunawading Showroom. It is a pleasure to hear that from purchase to delivery we have exceeded your customer service expectations. ... Read more
Now that you have received your stunning new addition we hope you enjoy! Warm regards, Plush Think SofasSimilar opinion? Write a review on ProductReview.com.au!
great lounge suite
Ordered a lounge suite from Plush Nunawading, Victoria. Great helpful staff in store. Received delivery today (after sms was sent to me notifying the approx. delivery day/time). Outstanding service from Jonathan and Pablo, the delivery guys. On time, bought into house large bulky item, unpacked, placed in position where I wanted it and cleaned up. Very satisfied.
1 comment
Plush Sofas A.Plush Furniture
Hi Pete, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the outstanding service you received in our Nunawading Showroom and upon delivery and that you are ... Read more
now enjoying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ProductReview.com.au!
ditGreater Melbourne (Inner), VIC
- 2 reviews
Ticked all the boxes
Room to move, relaxing ambience, very well laid out.
Wide range of products with take home information on every item.
So many choices of colours, materials, sizes, I am rapt with my new purchase.
Service from Leanne was 10 out of 10.
1 comment
Plush Sofas A.Plush Furniture
Hi there, we are so pleased to read of the 10/10 service you received from Leanne at our Plush Nunawading Showroom. It is great to hear that you are loving your new sofa and we look forward to passing... Read more
on your kind words. Many Thanks! Warm regards, Plush Think SofasSimilar opinion? Write a review on ProductReview.com.au!
Fantastic service and lovely staff
This the second time I have bought a Plush sofa and the staff are always helpful, patient and efficient. Thank you to Leanne, Annie and Vanessa for all your help and color matching with me! I really rate this service highly and the sofa is going to be as wonderful and my last one.
1 comment
Plush Sofas A.Plush Furniture
Hi Tania, it is such a pleasure to hear from on our lovely Plush customers! We are glad to hear that our service has exceeded your expectations the second time around and we look forward to many more ... Read more
visits! We will be sure to share your lovely feedback with the girls. Warm regards, Plush Think SofasSimilar opinion? Write a review on ProductReview.com.au!
Wonderful service
I had a wonderful in-store experience with the very knowledgeable Andrea yesterday. She went out of her way to assist in making what could be an overwhelming process as seamless and stress free as possible. Thank you Andrea!
1 comment
Plush Sofas A.Plush Furniture
Hi Tabatha, we are so pleased to read of the service you received from Andrea at our Plush Nunawading Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas
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Carly JGreater Melbourne (Outer), VIC
Great experience from purchase to delivery
We own 2 leather lounge suites both purchased at different times from Plush in Nunawading and our experience couldn’t have been more positive each time. Great sales people who listened carefully to what our requirements were and there was never any sales pressure. Gorgeous Annie the first time and then Vanessa for our second lounge suite. Both very knowledgeable and helpful especially with leather choices and care.
We checked out a number of other stores but in the end came back to Plush because they had the style, comfort, variety, quality...Read more
1 comment
Plush Sofas A.Plush Furniture
Hi Carolyn, thank you for sharing such a glowing review of your Plush experience. It is a pleasure to hear that our Nunawading Team's service has been above and beyond upon each visit. We can't wait ... Read more
to pass on your lovely feedback to Annie, Vanessa, Danny and Sid. Hope you enjoy your beautiful new sofa! Warm regards, Plush Think SofasSimilar opinion? Write a review on ProductReview.com.au!
Great customer service
I loved dealing with Vanessa at Plush in Nunawading. They had a large range of products. Lots of different styles. Vanessa helped me choose - I was able to borrow samples to look at the colours for my lounge. I am so happy with my purchase. The delivery was smooth. Danny and Sid from Demiri Transport were great at communicating arrival times, friendly and helpful. The whole Plush team understood that I was making a large investment and I really appreciated their care and consideration.
1 comment
Plush Sofas A.Plush Furniture
Hi Ele, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the great service you received in our Nunawading Showroom and upon delivery and that you are now enj... Read more
oying your brand new Plush Sofa. We will be sure to pass on your kind words. Warm regards, Plush Think SofasSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
4th Couch we have brought from Plush in 6 months !! We love them.
Vanessa at the Nunawading store has sold us all of our couches (4 in total over a 6 month period). She is extremely helpful and knowledgeable. We love our new couches, the quality is outstanding. We still have one more couch to purchase and will definitely be visiting the Nunawading Plush Showroom again.
The Showroom is well presented with a great range of couches and leather and fabric samples to choose from.
1 comment
Plush Sofas A.Plush Furniture
Hi Melinda, thank you for sharing on your recent experience with Plush. It is a pleasure to hear your feedback on the showrooms ambience and that your home has been transformed with your stunning Plus... Read more
h Sofas. We hope to see some fantastic pics on our Instagram page! Don't forget to invite us into your home with #myplushstyle! Warm regards, Plush Think SofasSimilar opinion? Write a review on ProductReview.com.au!
Beautiful couch
Andrea was very helpful in assisting us to choose the type of leather for our couch. She was very professional and honored the price on a previous quote we had.
1 comment
Plush Sofas A.Plush Furniture
Hi Laila, thank you for taking the time to leave your feedback! We enjoyed reading your lovely comments and look forward to passing them on.
Warm regards,
Plush Think Sofas
Similar opinion? Write a review on ProductReview.com.au!
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Plush Sofas A.Plush Furniture
Hi Judy, thank you for sharing your wonderful experience with Plush. We are glad to hear that you found the perfect additions to your sofa and we hope you are looking forward to receiving delivery. We... Read more
will be sure to share your kind words with Leanne. Warm regards, Plush Think Sofas