Rubbish and poor service
Plush sell promises and nothing else . I was lied to from the onset.
1 . Sales person said I was buying a hard wood framed couch. Not the case it is thin ply wood.
2 .l was told that buying the highest quality leather would mean natural imperfections would be the norm. And that the advantage of the other lesser grade meant greater controls eg grain patern etc.
This was not the case . They sent technician who was a waist of time. And full of attitude and excuses.
The leather had varying grain patterns due poor quality pieces used with scaly a...
Customer service was top notch! We had interaction with each staff member and they all took excellent care of us. Comfy!
The Softy sofa is so comfy! We got the 2 leather which is also really soft and luxurious. I always feel relaxed and cozy as soon as I sit down!
Excellent Customer Service
JACINTA provided us with exceptional service. She took the time to listen to what we wanted, then patiently showed us our options, shared her knowledge, and when asked gave us her opinion which we valued as she was clearly experienced in design as well as the products.
Great customer service!
We were greeted by the lovely staff at Plush in Northland. we were given time to browse and see what we liked. We were then greeted again by Tanya who was fantastic! She explained the quality and the options we had for the furniture we were after. She was patient and knowledgeable, but not pushy! We changed our minds a few times and she was understanding and very helpful through the experience! We are so exciting for our furniture to arrive! Thank you Tanya and the team at Plush Northland for making our experience a fantastic one!
JACINTA in store was Fantastic.very knowledgeable & not pushy.
Joel & partner in crime were professional, friendly & took particular care in delivery of my sofa. Communication excellent with text messages & tracker. Thanks Guys .
Love my new sofa.
Thanks Plush a very enjoyable smooth process.
Love my new sofa bed !
Joel and Jason delivered my Plush sofa bed this morning and I was extremely happy with the service and the product! They were absolutely delightful, professional and quick. I couldn’t recommend their services more highly !
Just purchased a leather ottoman. The saleswoman, Jacinta, was lovely. I felt like she went out of her way to make sure we were happy with our choice of leather colour and she explained everything we needed to know. Got home and realised the size we had ordered was a bit too large, just rang them and they changed the order for the next size down with no problems at. I am so happy with my purchase and would definitely buy from there again.
Great customer service from Jacinta and staff
I was so pleased to receive wonderful service at Preston's Plush. I had many questions and too many choices. I purchased a Snuggle Swivel Chair and then changed my mind on the fabric I had chosen once I'd made my purchase! Jactina was so nice and helpful as were all the staff. I went home to think about it and called to make my final decision. Nothing was to hard. I was emailed within 5 minutes to ensure my order was correct. Definitely the place to go for quality and amazing customer service.
Maree was very helpful and professional, was an absolute pleasure and simple to select and purchase the perfect couch for my new beach house. Big thanks to Maree. We are very happy.
Just had our Cooper delivered today. Couldn’t be happier. Went to a few stores and spent a huge amount of time with sales consultants. They couldn’t have been more attentive and helpful. Delivery guys today were fantastic and everything promised was done. Plush Thankyou. Mark Collingwood
Jacinta was super helpful!
Jacinta at Preston made the experience of buying new sofas really easy. Her product knowledge was excellent and she made it very easy to decide on models, fabrics and sizes. Super helpful and genuinely happy to help us work out the right choices. Thanks!
Staff were very helpful, Jacinta was very patient with us as we changed or minds several times before deciding on the colour of couch. The information at time of purchase was great. Looking forward to our delivery in the new year.
Loving our new couch & snuggle chair!
Theres something for everyone in this store. We found it to have lots of variety in sofas & because you can choose the covers we could mix in a few different options and have them all come in the same leather. The team store were very helpful in explaining the different options, quality & care post sale & have kept us well informed about our order. Joel & Jason delivered & set up our sofa & chair & showed a great deal of care in unloading & bringing the items into our lounge. Delivery was as promised & we have a great new suite that will last us for many years to come!
Excellent service from delivery drivers and sales staff!!
Jason And Joel were on time and extremely helpful. They assembled our couch and it looks fantastic in the room.
They were professional and cleaned up after themselves.
Everyone in sales at the Preston store is lovely, helpful and professional. They provided 10/10 service
Thanks team !!
Excellent delivery service
Great delivery service. Jason and Joel delivered and assembled quickly and professionally. No hassles, no fuss. Preston store was professional to deal with, even when there was a delay with the shipping.
Josh and Joel delivered my new sofa today. They were very helpful, polite and tidied up all the packaging and took it away. The sofa is great and well worth the wait for it yo be made.
Received my lounge suite today. It looks amazing. Thank you Joel and Jason for keeping me informed of the time of arrival. You were both very professional, efficient and great to deal with.
Great service !!!
Joel and Jason were fabulous!
Their communication before the couch came was excellent.
They arrived when they said they would.
I just sat back and watched them put my beautiful new couch together and take out the rubbish.
Joel and Jason!! Thank you!!
Chrissy Madeline and Jacky
The couch looks magnificent and the delivery and installation by Joel and Jason could not have been smoother. They did it so effectively and efficiently. So happy with it all!
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Questions & Answers
Hi is there a cleaning kit available to my leather couch?
Plush Sofas A.Plush Furniture
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
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