Great service !!!
Joel and Jason were fabulous!
Their communication before the couch came was excellent.
They arrived when they said they would.
I just sat back and watched them put my beautiful new couch together and take out the rubbish.
Joel and Jason!! Thank you!!
Chrissy Madeline and Jacky
The couch looks magnificent and the delivery and installation by Joel and Jason could not have been smoother. They did it so effectively and efficiently. So happy with it all!
Amazing delivery contractors!
Just received our Palmero lounge suites today and very happy with them. I wanted to highly praise your delivery contractors Johnothan and Pablo. Friendly efficient tidy and respectful with the couches and our home. Plush are lucky to have them on board.
Had issue with recliner. It was a struggle to organise a technician to fix it. When the technician Robert S. finally arrived, he was very professional and friendly. He did a great job!
Sarah from Apollo Bay
Great second purchase and buying experience at Preston from Morgan C.
I purchased a plush sofa and two armchairs 10+ years ago and saw that there was a sale on for 50% off. I am moving my current couches up to our beachhouse so needed a new set. From the moment I walked into the Northland store my daughter and I were greeted by Morgan C. Morgan was warm, friendly, knowledgeable, and went above and beyond to help me make the right purchasing decision for my daughter and I. My toddler daughter was also running around the store and Morgan and the other staff were so amazing with her. When I received the confirmed quote via email (when I got home after a very sleepy toddler needed her bed!) the process to secure the furniture and pay my Deposit was seamless. I also had a few interactions with Jared A online. He was very quick to come back to make sure I was 100% about my purchase and that I had checked my home measurements etc and was super helpful, especially on a Sunday !!! Was going to go for a cheaper option yesterday, but decided to spend a little bit more today to get the quality of plush. Very happy with my experience, well done to Morgan C and to Jared for your aftercare.
Bought a new couch and it arrived with marks in 4 areas. We took out fabric protection and so they sent a sofa tech Corey. He fixed our marks within 10 minutes. Very informative and helpful. Very different experience from the previous guy Ryan...who was no help at all.
Joel and Jason - thank you for the respect and care you showed for our new couch and our home whilst delivering. Not one glitch was had from your smiling service through to perfect product.
Perfect in every way
A big pat on the back to Ben, exemplary customer service and product knowledge, and so patient while I made my decision, I am thrilled with my Sofas, pure luxury
Love my snuggle chair - its perfect !
Very satisfied with the store and the help given by Ben , plenty to choose from and the ability to take home decent sized fabric samples was brilliant . Extremley happy with my purchasr .
The staff at Plush Furniture in Preston were amazing, especially Maree who gave us great service and advice. We purchased two sofas, a 2 1/2 and 3 seater Brentwood incliner sofas which we love.
Rob and Sam delivered our sofas on time and with great skill and care and politeness, they were fantastic This is the second purchase we have made from Plush Furniture in Preston and on both occassions Maree has always given great service which is why we returned when looking for new sofas.
We have no hesitation in recommending Plush furniture in Preston.
John & Susy
Tried to shop around yet once I saw my perfect couch at Plush no others came close. Couch was custom made in exactly the time Plush estimated and delivery guys Joel and Jason were both very pleasant and efficient. Very happy
Great service from Plush from the initial customer service in store to the fantastic delivery of the couch. Jonathon and Pablo who delivered the couch were excellent. On time, professional and very helpful. Nothing was too much trouble.
We are thrilled with our new comfy couch! In-store service was great, and delivery fabulous. Joel and Jason were on time, quick and friendly. I was kept up to date with their ETA which I really appreciated!
The sales staff were very helpful and our delivery staff, Joel and Jason, were very efficient and quickly put our sofa in place. Love the fact that the feet are put on, including floor protectors, and the rubbish is removed. Excellent service!
Great service from Maree at Northland and our couch arrived ahead of schedule! Danny and Sid delivered our sectional and set it up in no time. They were great to deal with too.
Fantastic and IMPECCABLE CUSTOMER SERVICE from Tanya @ Preston
I have now bought two couches from Plush in Preston and the sole reason is due to Tanya that works there. Her people skills are fantastic, she is patient and knows when to offer advice/suggestions. I have recommended Plush to many people and told them they MUST deal with Tanya in Preston. Cannot speak more highly of her and the service she has provided me on both occasions.
Great easy experience
Great communication from Joel and Jason, they gave me a 3 hr window the day before then let me know they were 20min away. Super easy installation and took all the packaging. Couldn’t ask for better service
Visited the Preston store during a 50% off sale and found the salesman to be helpful and not pushy at all. Gave me all the info and space I needed to make a decision. They had a wide range of fabrics and sofa styles. I’m very happy with my new two seater Boulevard electric recliner, while it’s a recliner it still has a modern look to it and even has an electric headrest. Joel and Jason delivered my new sofa on time and with 10 minutes notice. Very timely. Lovely service and friendly guys. Placed it in position and took away the packing. I could not be happier !
Fantastic lounge suite
Service in store was excellent. Delivery was on time and the delivery guys were terrific took all the wrapping away. Well worth the wait but we knew that beforehand so all good.
Excellent delivery service
Great delivery service today from Danny and Anthony, punctual, polite, efficient and very helpful putting our sofa together. Much appreciated!
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