??!
1 photo
Plush Furniture VIC, Preston

Plush Furniture VIC, Preston (page 2 of 10)

4.7 from 189 reviews

Reviews

(164)
(14)
(1)
(1)
(9)
  • Product Quality
    4.8 (33)
  • Return Claim MadeYes (1) · No (31)
  • Warranty Claim MadeYes (2) · No (30)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Customer Service
    4.9 (35)


Marg.

Marg.Greater Melbourne (Outer), VIC

Amazing delivery contractors!

published

Just received our Palmero lounge suites today and very happy with them. I wanted to highly praise your delivery contractors Johnothan and Pablo. Friendly efficient tidy and respectful with the couches and our home. Plush are lucky to have them on board.

Customer Service
Product Quality
Store LocationPlush Preston
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Marg, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas


Maria

Maria

  • 3 reviews

Excellent technician!

published

Had issue with recliner. It was a struggle to organise a technician to fix it. When the technician Robert S. finally arrived, he was very professional and friendly. He did a great job!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Maria, thank you for sharing your Plush experience with us. We are sorry to hear of your initial experience but are glad to hear that our amazing technician had you enjoying your sofa as soon as possible.
Warm regards,
Plush Think Sofas

Sarah from Apollo Bay

Sarah from Apollo BaySouthwest, VIC

  • 2 reviews

Great second purchase and buying experience at Preston from Morgan C.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
kylie333

kylie333

  • 7 reviews
  • 2 likes

Fabric Protection

published

Bought a new couch and it arrived with marks in 4 areas. We took out fabric protection and so they sent a sofa tech Corey. He fixed our marks within 10 minutes. Very informative and helpful. Very different experience from the previous guy Ryan...who was no help at all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Kylie, thank you for sharing your feedback! We are disappointed hearing of your previous experience and have passed this on to the team. However, we are glad that you are now enjoying your stunning sofa.
Warm regards,
Plush Think Sofas


Michaela

MichaelaGreater Melbourne (Inner), VIC

Seamless

published

Joel and Jason - thank you for the respect and care you showed for our new couch and our home whilst delivering. Not one glitch was had from your smiling service through to perfect product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Michaela, thank you for sharing your seamless experience with us. We are so happy to hear that you have received your beautiful new Plush sofa and look forward to passing on your kind words to the team.
Warm regards,
Plush Think Sofas


Dale

DaleVictoria

  • 3 reviews
  • 1 like

Perfect in every way

published

A big pat on the back to Ben, exemplary customer service and product knowledge, and so patient while I made my decision, I am thrilled with my Sofas, pure luxury
Thanks Ben!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Love my snuggle chair - its perfect !

published

Very satisfied with the store and the help given by Ben , plenty to choose from and the ability to take home decent sized fabric samples was brilliant . Extremley happy with my purchasr .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

John Susy

John SusyGreater Melbourne (Metropolitan), VIC

Customer service

published

The staff at Plush Furniture in Preston were amazing, especially Maree who gave us great service and advice. We purchased two sofas, a 2 1/2 and 3 seater Brentwood incliner sofas which we love.
Rob and Sam delivered our sofas on time and with great skill and care and politeness, they were fantastic This is the second purchase we have made from Plush Furniture in Preston and on both occassions Maree has always given great service which is why we returned when looking for new sofas.
We have no hesitation in recommending Plush furniture in Preston.
John & Susy
Gowanbrae Victoria

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
M Beasley

M BeasleyGreater Melbourne (Metropolitan), VIC

  • Verified customer

Awesome couch

published

Tried to shop around yet once I saw my perfect couch at Plush no others came close. Couch was custom made in exactly the time Plush estimated and delivery guys Joel and Jason were both very pleasant and efficient. Very happy

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Fantastic experience

published

Great service from Plush from the initial customer service in store to the fantastic delivery of the couch. Jonathon and Pablo who delivered the couch were excellent. On time, professional and very helpful. Nothing was too much trouble.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

bfraz

bfrazGreater Melbourne (Metropolitan), VIC

Fabulous service

published

We are thrilled with our new comfy couch! In-store service was great, and delivery fabulous. Joel and Jason were on time, quick and friendly. I was kept up to date with their ETA which I really appreciated!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Sue

SueGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great Experience

published

The sales staff were very helpful and our delivery staff, Joel and Jason, were very efficient and quickly put our sofa in place. Love the fact that the feet are put on, including floor protectors, and the rubbish is removed. Excellent service!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thanks Plush

published

Great service from Maree at Northland and our couch arrived ahead of schedule! Danny and Sid delivered our sectional and set it up in no time. They were great to deal with too.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNorthland Preston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Fabian, we are so happy to hear of your feedback on our Plush Preston Showroom. It is great to hear that you have received your new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas


Dan

DanGreater Melbourne (Inner), VIC

  • Verified customer

Fantastic and IMPECCABLE CUSTOMER SERVICE from Tanya @ Preston

published

I have now bought two couches from Plush in Preston and the sole reason is due to Tanya that works there. Her people skills are fantastic, she is patient and knows when to offer advice/suggestions. I have recommended Plush to many people and told them they MUST deal with Tanya in Preston. Cannot speak more highly of her and the service she has provided me on both occasions.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Dan, we are so happy to hear of the impeccable customer service you received from our Plush Preston Showroom. Thank you for taking the time to leave these kind words which we are sure will brighten her day.
Warm regards,
Plush Think Sofas

Great easy experience

published

Great communication from Joel and Jason, they gave me a 3 hr window the day before then let me know they were 20min away. Super easy installation and took all the packaging. Couldn’t ask for better service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, thank you for taking the time to share on your Plush experience. We are so happy to hear that our delivery team couldn't give better service and we hope you enjoy your beautiful new sofa.
Warm regards,
Plush Think Sofas

Happy customer

Happy customerGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very happy

published

Visited the Preston store during a 50% off sale and found the salesman to be helpful and not pushy at all. Gave me all the info and space I needed to make a decision. They had a wide range of fabrics and sofa styles. I’m very happy with my new two seater Boulevard electric recliner, while it’s a recliner it still has a modern look to it and even has an electric headrest. Joel and Jason delivered my new sofa on time and with 10 minutes notice. Very timely. Lovely service and friendly guys. Placed it in position and took away the packing. I could not be happier !

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPreston
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Fantastic lounge suite

published

Service in store was excellent. Delivery was on time and the delivery guys were terrific took all the wrapping away. Well worth the wait but we knew that beforehand so all good.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Chief, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we hope you enjoy and we look forward to your next visit.
Warm regards,
Plush Think Sofas


Excellent delivery service

published

Great delivery service today from Danny and Anthony, punctual, polite, efficient and very helpful putting our sofa together. Much appreciated!

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Wendy

Wendy

  • 2 reviews

Absolutely fabulous

published

Easy to navigate store. Lots of different styles to choose from.Good quality and workmanship .Second time around for us.Same store.

3 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Wendy
Wendy

I tried to mention Jason and Joel the delivery guys were just great but the message got mucked up.

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Wendy, thank you for clarifying who the review was for. We will definitely be sure to pass this on and we are sure this will make their day.
Warm regards,
Plush Think Sofas


Mark P

Mark PMelbourne

  • Verified customer

Second time purchasing from Plush

published

Best experience. Have purchased second time from Preston store, was well taken care of by Robert and Marie, delivered on time by Joel and Jason who delivered and setup the sofa upstairs without any trouble. Thankyou.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Page 2 of 10

See all Plush Furniture reviews

Questions & Answers

Tina

Tinaasked

Hi is there a cleaning kit available to my leather couch?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tina,
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
Warm regards
Plush


Get an answer from our members and Plush Furniture representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.