Plush Technician Robert Sarantoulias
Rob was serving our Plush sofa's issue with professional manner and very thorough.
Rob's customer skill and care was outstanding.
We are very happy with his service.
Much appreciated for his attendance.
We recommended Rob for his good work. Thank you.
Our entire family is over the moon...we all fit!
We have been wanting a sofa for a long time. Such a huge decision. With the help of Danny in Richmond we quickly found what we were looking for. Our entire family fit on our new couch! The leather is so soft and the colour(elephant) gorgeous. The delivery team were quick and very friendly when assembling our corner sofa. Thanks for changing our living room lives.
Wow, how easy was that? Great service, wonderful help.
The store was well laid out, bright and inviting.
A good selection of suites, with a choice of design and color selection.
The quality of the product was self evident
We had spent a long day looking for a product that would suit our required decor, with little to show - a very long day. We arrived at 4:00PM on the Sunday evening. Anne was fantastic, she listened, suggested and made the whole experience, quite up lifting. Her support from her Manager was greatly appreciated. Her insight, suggestions and information sharing were ideal. We left the door in high spirits and with a product that will last us a long time. Well done Anne!
...and we are looking forward to receiving our purchase early September. Anne I hope your dinner with your girlfriend was not too disrupted!
End to end great result
Annie was very kind and attentive in the Richmond showroom. Not keen on the 7-9 week lead time for delivery, Plush you need to do better here. But that's not the fault of the staff, the sofa is of a high quality. The delivery by Jonathan and Pablo was excellent.
Plush Richmond - Tim
Tim was incredibly helpful, suggesting sofas and colours that I wouldn't have considered. He really knows his product. I felt absolutely no pressure or time constraints to make a decision, he even helped me to move furniture around within the store. In all, I was in the store for some 4 hours and Tim gave me the space needed to make the choices I did. I'd recommend him highly!!!
Great service, pleased with final product
I am reasonably hard to please so five stars from me is probably worth six from someone else!
I would like to thank Tim in the Richmond store for his assistance and patience. He has an encyclopaedic knowledge of Plush's product range and gave me the time and space - on multiple visits - to make up my mind about what I wanted. I visited several other retailers too and kept coming back to Plush due to the range available, the very competitive pricing (even if, somewhat dubiously, everything is ALWAYS "50% off") and Tim's friendly, helpful and non-pushy service.
The end result was very good. I got a 3 seater Park Avenue sofa + ottoman in chocolate brown leather and, after eight weeks for manufacturing/shipping, it arrived two days ago looking better than I'd envisaged. The only blemish was a small, deep scratch on the top of the ottoman but, given how far it's come, I'll chalk that down to character. Otherwise, it really looks as good as any sofa I've seen anywhere near this price point.
In terms of its feel, the sofa is a little bouncier than I'd have liked but I imagine I'll get used to that and it may also flatten out a bit in time.
Finally, a thank you to the delivery boys, Jonathan and Pablo, who arrived within the allocated three-hour window (which is far from guaranteed in my experience of deliveries!) and did an excellent, no-fuss job. There was a moment when we collectively held our breath, wondering whether the sofa would get around a tight corner near the entrance to my apartment, but they manoeuvred it expertly and had it inside and ready to go in no time.
All in all, a great experience with Plush. I wouldn't hesitate recommending Tim and his colleagues to those looking for a good value, decent quality product.
Great service and good quality sofas
Thanks to Danny at Richmond Store for the excellent sales service. Very obliging and not at all pressuring. This is the second sofa I've bought from Plush and I had no hesitation about going back to them after the first one – the sofas are very good quality, solidly built and given they are almost permanently on 50% off sale, very affordable for the quality. Also thanks to Huan from the online store for calling and thoroughly going through everything with the order – she was very helpful too. All in all, great service.
Delivery of sofa
So glad i went to Plush service and quality was excellent . The guys who delivered it were fantastic Jonathan and Pablo were friendly professional and meticulous setting up my new sofa was no problem 5 Star
Excellent customer service
Easy to navigate the store and find what I wanted
Very satisfied with the range of products available
Very satisfied with the quality of sofa I bought
Very satisfied with the delivery guys, Pablo and Jonathan. They were on time, courteous and the delivery was effortless.
JOHN AND RAEWYN
Great job Plush delivering our lounge suite
The lounge suite was delivered by Jonathan and Pablo from Plush. They were on time and did a great job unpacking all items, assembling and placing them exactly where requested. They were very careful and made sure they did not damage the newly polished timber floors. The applied felt protectors before placing them on the floor. Jonathan was very engaging and the team was efficient in the entire delivery process. I highly commend Plush in using such a skilled delivery team.
Tim helped me today with my new sofa. He gave me great advice with fabric, colour and which configuration would be best.
I had a shortlist of sofas I had seen online- the salesman Tim helped me to find them in store. Very happy with the service received! Quickest I have ever bought a sofa!
Awesome service from Plush Richmond
We had an excellent experience at Plush Richmond, Tim was extremely friendly and helpful, guiding us through all the options, taking time to understand our requirements and most importantly giving our two young girls cuddly Plush dogs to keep them quiet! Overall a very positive experience and I'd highly recommend this store in terms of value and customer experience.
Fantastic delivery service
Jonathan & Pablo's delivery and setup were top notch! On time, left no mess, super polite. Communication was on point. Would highly recommend Plush's delivery service and setup, worth the money.
Excellent customer service
Ethan and Tim were kind and patient with us as we made our decision. They gave us suggestions and direction with our purchase. We were very pleased with their customer service.
All round great experience
Huge selection of couches at the Richmond showroom, helpful service from Brendan. Great follow up when organizing final payment and delivery times. To top it off, Jonathan & Jose were delivery champs, navigating a pretty tough doorway to fit our new couch in, assembled, threw in some tips on how to pack it back up if/when we move & then all the rubbish was taken and disposed of as well!
Perfect lounge with a perfect delivery
Hi, we love our new lounge! The delivery drivers were so helpful, well mannered and very very careful. We highly recommend their service. Excellent communication, took away the rubbish, also fully assembled the lunges for us, without asking
Seamless Service Experience from 'looking' to 'purchasing'
Started with an online experience that allowed me to pinpoint exactly the type of couch I was after - 10 points for search engine set up.
In store experience was exemplary with both Danny F and Tim C assisting me with providing the information and options available to me so I could make an informed decision on what options were available to me - extended my options for consideration beyond the specific couch I had come into the store to consider. Danny took the time to cover measurements, price & leather options with me. Discussed in detail all I needed to know and completed my purchase without any problems, setting expectations on next steps leading to delivery. Excellent service experience.
Jonathon and Blake were brilliant on delivery of our couch. Quick, professional, friendly and explained things very clearly. They even take away all the packaging. We can highly recommend Plush.
Great delivery Jonathan and Blake
I just had my sofa delivered from Plush, and Jonathan and Blake did a great job. The sofa couldn't fit up the stairs and they managed to make it happen.
Many thanks, Sara
Great couch and the customer service was excellent!
When we arrived we were greeted by staff member Tim C who let us do some browsing before coming over to help out. We had many questions as we'd had a tough time getting furniture into our new unit. Tim was a great help and really worked with us to understand the measurements of our new place so that we could be confidant that the couch we decided on would fit in with no dramas. From beginning to end Tim was happy, knowledgable and a pleasure to deal with. We would recommend to all of our friends to go to Plush Richmond when in need of a couch.
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