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Plush Furniture VIC, Richmond

Plush Furniture VIC, Richmond

4.7 from 155 reviews

Plush Technician Robert Sarantoulias

Rob was serving our Plush sofa's issue with professional manner and very thorough.
Rob's customer skill and care was outstanding.
We are very happy with his service.
Much appreciated for his attendance.
We recommended Rob for his good work. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store Locationrichmond
1 comment
Hi there, thank you for sharing your valuable feedback with us. It is wonderful to hear that our lovely technician had you enjoying your sofa as soon as possible. We look forward to making his day with your kind comments. Warm regards, Plush Think Sofas

Our entire family is over the moon...we all fit!

We have been wanting a sofa for a long time. Such a huge decision. With the help of Danny in Richmond we quickly found what we were looking for. Our entire family fit on our new couch! The leather is so soft and the colour(elephant) gorgeous. The delivery team were quick and very friendly when assembling our corner sofa. Thanks for changing our living room lives.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
1 comment
Hi Ange, Who knew a stunning sofa could transform your living room? We are very pleased to hear of Danny's invaluable assistance throughout the process and that it is a favourite among all family members. Enjoy! Warm regards, Plush Think Sofas

Wow, how easy was that? Great service, wonderful help.

The store was well laid out, bright and inviting.
A good selection of suites, with a choice of design and color selection.
The quality of the product was self evident
We had spent a long day looking for a product that would suit our required decor, with little to show - a very long day. We arrived at 4:00PM on the Sunday evening. Anne was fantastic, she listened, suggested and made the whole experience, quite up lifting. Her support from her Manager was greatly appreciated. Her insight, suggestions and information sharing were ideal. We left the door in high spirits and with a product that will last us a long time. Well done Anne!
...and we are looking forward to receiving our purchase early September. Anne I hope your dinner with your girlfriend was not too disrupted!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond, Victoria
1 comment
Hi Maree, thank you for sharing your glowing review of our Richmond Showroom. It is wonderful to hear that Anne's assistance left you confident in your purchase and excited for delivery. We look forward to passing on your kind words to our team. Warm regards, Plush Think Sofas

End to end great result

Annie was very kind and attentive in the Richmond showroom. Not keen on the 7-9 week lead time for delivery, Plush you need to do better here. But that's not the fault of the staff, the sofa is of a high quality. The delivery by Jonathan and Pablo was excellent.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
1 comment
Hi Andrew, thank you for taking the time to share on your overall Plush experience. We are sorry to hear of your disappointment but can assure you that your made-to-order sofa in the cover and configuration of your choice is crafted almost immediately after the order is placed. We are glad to hear that you have received your beautiful new sofa which we hope you enjoy. Warm regards, Plush Think Sofas

Plush Richmond - Tim

Tim was incredibly helpful, suggesting sofas and colours that I wouldn't have considered. He really knows his product. I felt absolutely no pressure or time constraints to make a decision, he even helped me to move furniture around within the store. In all, I was in the store for some 4 hours and Tim gave me the space needed to make the choices I did. I'd recommend him highly!!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond
1 comment
Hi there, we are so pleased to read of the service you received from Tim at our Plush Richmond Showroom. It is great to hear that he went above and beyond to ensure you found your perfect sofa. We look forward to passing on your lovely words. Warm regards, Plush Think Sofas

Great service, pleased with final product

I am reasonably hard to please so five stars from me is probably worth six from someone else!

I would like to thank Tim in the Richmond store for his assistance and patience. He has an encyclopaedic knowledge of Plush's product range and gave me the time and space - on multiple visits - to make up my mind about what I wanted. I visited several other retailers too and kept coming back to Plush due to the range available, the very competitive pricing (even if, somewhat dubiously, everything is ALWAYS "50% off") and Tim's friendly, helpful and non-pushy service.

The end result was very good. I got a 3 seater Park Avenue sofa + ottoman in chocolate brown leather and, after eight weeks for manufacturing/shipping, it arrived two days ago looking better than I'd envisaged. The only blemish was a small, deep scratch on the top of the ottoman but, given how far it's come, I'll chalk that down to character. Otherwise, it really looks as good as any sofa I've seen anywhere near this price point.

In terms of its feel, the sofa is a little bouncier than I'd have liked but I imagine I'll get used to that and it may also flatten out a bit in time.

Finally, a thank you to the delivery boys, Jonathan and Pablo, who arrived within the allocated three-hour window (which is far from guaranteed in my experience of deliveries!) and did an excellent, no-fuss job. There was a moment when we collectively held our breath, wondering whether the sofa would get around a tight corner near the entrance to my apartment, but they manoeuvred it expertly and had it inside and ready to go in no time.

All in all, a great experience with Plush. I wouldn't hesitate recommending Tim and his colleagues to those looking for a good value, decent quality product.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond, Victoria
1 comment
Hi there, thank you for your glowing review of your Plush experience. It is such a pleasure to hear that your overall experience from the Richmond Showroom to Delivery went smoothly and met all your customer service expectations. We look forward to your next Plush purchase. Warm regards, Plush Think Sofas

Great service and good quality sofas

Thanks to Danny at Richmond Store for the excellent sales service. Very obliging and not at all pressuring. This is the second sofa I've bought from Plush and I had no hesitation about going back to them after the first one – the sofas are very good quality, solidly built and given they are almost permanently on 50% off sale, very affordable for the quality. Also thanks to Huan from the online store for calling and thoroughly going through everything with the order – she was very helpful too. All in all, great service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond VIC
1 comment
Hi there, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of the excellent service your received upon your visit to both our Plush Richmond and Online Showrooms. We hope you are looking forward to receiving your stunning new sofa and we will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Delivery of sofa

So glad i went to Plush service and quality was excellent . The guys who delivered it were fantastic Jonathan and Pablo were friendly professional and meticulous setting up my new sofa was no problem 5 Star

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
1 comment
Hi Des, Thank you for sharing such wonderful feedback on your Plush experience. We look forward to sharing your kind feedback with our Richmond and Delivery Teams. It is so great to hear that you are now enjoying your beautiful new sofa. Warm regards, Plush Think Sofas

Excellent customer service

Easy to navigate the store and find what I wanted
Very satisfied with the range of products available
Very satisfied with the quality of sofa I bought
Very satisfied with the delivery guys, Pablo and Jonathan. They were on time, courteous and the delivery was effortless.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond, Victoria
1 comment
Hi Brent, thank you for sharing on your wonderful experience with Plush. We are so pleased to read of your feedback on our Plush Richmond Showroom and the excellent service you received upon delivery. It is so great to hear that you are now enjoying your new sofa. Warm regards, Plush Think Sofas

Great job Plush delivering our lounge suite

The lounge suite was delivered by Jonathan and Pablo from Plush. They were on time and did a great job unpacking all items, assembling and placing them exactly where requested. They were very careful and made sure they did not damage the newly polished timber floors. The applied felt protectors before placing them on the floor. Jonathan was very engaging and the team was efficient in the entire delivery process. I highly commend Plush in using such a skilled delivery team.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi John & Raewyn, thank you for commenting on your delivery experience. We appreciate your kind words and are happy to hear that everything was handled carefully and efficiently. Enjoy your sofa! Warm regards, Plush Think Sofas

Tim helped me today with my new sofa. He gave me great advice with fabric, colour and which configuration would be best.

I had a shortlist of sofas I had seen online- the salesman Tim helped me to find them in store. Very happy with the service received! Quickest I have ever bought a sofa!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBridge road, Richmond
1 comment
Hi Nikki, we are so pleased to read of the service you received from Tim at our Plush Richmond Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words. Warm regards, Plush Think Sofas

Awesome service from Plush Richmond

We had an excellent experience at Plush Richmond, Tim was extremely friendly and helpful, guiding us through all the options, taking time to understand our requirements and most importantly giving our two young girls cuddly Plush dogs to keep them quiet! Overall a very positive experience and I'd highly recommend this store in terms of value and customer experience.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond, Melbourne
1 comment
Hi David, thank you for taking the time to share such wonderful feedback on your experience at our Plush Richmond Showroom. We are so pleased to hear Tim was able to assist in finding your perfect sofa and that your daughters enjoyed their new Plush Pooches. We look forward to sharing your kind words with the team. Warm regards, Plush Think Sofas

Fantastic delivery service

Jonathan & Pablo's delivery and setup were top notch! On time, left no mess, super polite. Communication was on point. Would highly recommend Plush's delivery service and setup, worth the money.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
1 comment
Hi Mark, thank you for your feedback! It is great to hear that everything from start to finish was top notch. Hope you enjoy your sofa! Warm regards, Plush Think Sofas

Excellent customer service

Ethan and Tim were kind and patient with us as we made our decision. They gave us suggestions and direction with our purchase. We were very pleased with their customer service.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
1 comment
Hi Kathryn, thank you for sharing on your experience with our Richmond Showroom. We look forward to sharing your kind feedback with Ethan and Tim and we hope you enjoy your wonderful new sofa. Warm regards, Plush Think Sofas

All round great experience

Huge selection of couches at the Richmond showroom, helpful service from Brendan. Great follow up when organizing final payment and delivery times. To top it off, Jonathan & Jose were delivery champs, navigating a pretty tough doorway to fit our new couch in, assembled, threw in some tips on how to pack it back up if/when we move & then all the rubbish was taken and disposed of as well!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
1 comment
Hi Amanda, thank you for sharing on your experience with our Richmond Showroom. We are so pleased to hear of Brendan's assistance and that you are now enjoying your new sofa. We look forward to passing on your kind words. Warm regards, Plush Think Sofas

Perfect lounge with a perfect delivery

Hi, we love our new lounge! The delivery drivers were so helpful, well mannered and very very careful. We highly recommend their service. Excellent communication, took away the rubbish, also fully assembled the lunges for us, without asking

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
1 comment
Hi Maria, thank you for sharing your wonderful experience with us. We are so happy to hear that you have received your beautiful new Plush sofa which we would love to see featured among many other customers and their stylish homes on our Plush Instagram page. Looking forward to seeing these amazing pictures! Warm regards, Plush Think Sofas

Seamless Service Experience from 'looking' to 'purchasing'

Started with an online experience that allowed me to pinpoint exactly the type of couch I was after - 10 points for search engine set up.
In store experience was exemplary with both Danny F and Tim C assisting me with providing the information and options available to me so I could make an informed decision on what options were available to me - extended my options for consideration beyond the specific couch I had come into the store to consider. Danny took the time to cover measurements, price & leather options with me. Discussed in detail all I needed to know and completed my purchase without any problems, setting expectations on next steps leading to delivery. Excellent service experience.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond Victoria
1 comment
Hi there, thank you for sharing your valuable feedback. We are so pleased to read your kind feedback on both our Online and Richmond Showrooms. Wonderful that from over 100,000 combinations of style, configuration and covers, you found your perfect fit. We will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Great service

Jonathon and Blake were brilliant on delivery of our couch. Quick, professional, friendly and explained things very clearly. They even take away all the packaging. We can highly recommend Plush.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
1 comment
Hi Shane, it is wonderful reading of your high recommendation of Plush. It is great to hear that your delivery couldn't have gone better and that you can no enjoy your new Plush Sofa. Many Thanks! Warm regards, Plush Think Sofas

Great delivery Jonathan and Blake

I just had my sofa delivered from Plush, and Jonathan and Blake did a great job. The sofa couldn't fit up the stairs and they managed to make it happen.
Many thanks, Sara

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Sara, thank you for taking the time to leave your valuable feedback. It is so wonderful to hear that our amazing delivery team brought their A game during your delivery. Hope you enjoy your new Plush Sofa! Warm regards, Plush Think Sofas

Great couch and the customer service was excellent!

When we arrived we were greeted by staff member Tim C who let us do some browsing before coming over to help out. We had many questions as we'd had a tough time getting furniture into our new unit. Tim was a great help and really worked with us to understand the measurements of our new place so that we could be confidant that the couch we decided on would fit in with no dramas. From beginning to end Tim was happy, knowledgable and a pleasure to deal with. We would recommend to all of our friends to go to Plush Richmond when in need of a couch.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
1 comment
Hi Sam, it is a delight reading of your recommendation of our Richmond Showroom. We are pleased to see that Tim's excellent service has left a lasting impression and we can't wait for your next visit. Hope you enjoy your wonderful new sofa! Warm regards, Plush Think Sofas

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Plush Furniture VIC, Richmond
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedSofas
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