Great service from Tim
Great service provided by Tim. Very helpful in all aspects of the buying process. The store was great to navigate. The quality of the couches were fantastic and we will look to shop again at plush in the future
Great service and product knowlegde
Received excellent customer service from Frank at Richmond Store. He had great product knowledge, and explained dimensions & different configurations until we finally came up with the right fit for me.
Beautiful Couch - Excellent Service
I am the new owner of a gorgeous couch today, and I couldn't be happier! Joel and Jason delivered my couch on time and were very polite and very respectful of my house. They assembled the couch perfectly and took all rubbish away! They did an excellent job! I would highly recommend buying furniture from Plush and would definitely buy from them again!
We have just purchased a sofa from the Richmond showroom which was spacious and well set out. Tim was most helpful answering all our questions and even moved furniture around for us to see different combinations, nothing was too much trouble.
Excellent Customer Service
Ethan from Plush, Richmond store, provided excellent customer service and made it so easy for me to choose the right lounge for my new apartment. His interior design knowledge and discerning, creative eye and advice opened my mind to the pros and cons of colour, texture, size and fit of the lounge with the rest of the room and apartment. Such a calm and patient person who actually listens to understand and speaks to contribute. Thank you Ethan, exceptional customer service, made me feel very comfortable and confident in my choices.
- Verified customer
Great customer service, great product, thanks Frank!
I bought a sofa, I am satisfied with quality and also 10 years full warranty which makes me more happy and feel secure. The customer service and team are great.
Excellent service received from Tim at Plush Richmond
Having just received delivery of our new sofas, we are delighted!
In store Tim at Richmond was extremely helpful and patient as we were not really sure what we wanted and also had space restrictions He went through every option and nothing was too much trouble. Great service!
Plush Technician Robert Sarantoulias
Rob was serving our Plush sofa's issue with professional manner and very thorough.
Rob's customer skill and care was outstanding.
We are very happy with his service.
Much appreciated for his attendance.
We recommended Rob for his good work. Thank you.
The reviewer stated that an incentive was offered for this review
Our entire family is over the moon...we all fit!
We have been wanting a sofa for a long time. Such a huge decision. With the help of Danny in Richmond we quickly found what we were looking for. Our entire family fit on our new couch! The leather is so soft and the colour(elephant) gorgeous. The delivery team were quick and very friendly when assembling our corner sofa. Thanks for changing our living room lives.
Wow, how easy was that? Great service, wonderful help.
The store was well laid out, bright and inviting.
A good selection of suites, with a choice of design and color selection.
The quality of the product was self evident
We had spent a long day looking for a product that would suit our required decor, with little to show - a very long day. We arrived at 4:00PM on the Sunday evening. Anne was fantastic, she listened, suggested and made the whole experience, quite up lifting. Her support from her Manager was greatly appreciated. Her insight, suggestions and information sharing were ideal. We left th...
- Verified customer
End to end great result
Annie was very kind and attentive in the Richmond showroom. Not keen on the 7-9 week lead time for delivery, Plush you need to do better here. But that's not the fault of the staff, the sofa is of a high quality. The delivery by Jonathan and Pablo was excellent.
Plush Richmond - Tim
Tim was incredibly helpful, suggesting sofas and colours that I wouldn't have considered. He really knows his product. I felt absolutely no pressure or time constraints to make a decision, he even helped me to move furniture around within the store. In all, I was in the store for some 4 hours and Tim gave me the space needed to make the choices I did. I'd recommend him highly!!!
- Verified customer
Great service, pleased with final product
I am reasonably hard to please so five stars from me is probably worth six from someone else!
I would like to thank Tim in the Richmond store for his assistance and patience. He has an encyclopaedic knowledge of Plush's product range and gave me the time and space - on multiple visits - to make up my mind about what I wanted. I visited several other retailers too and kept coming back to Plush due to the range available, the very competitive pricing (even if, somewhat dubiously, everything is ALWAYS "50% off") and Tim's friendly, helpful and no...n-pushy service. The end result was very good. I got a 3 seater Park Avenue sofa + ottoman in chocolate brown leather and, after eight weeks for manufacturing/shipping, it arrived two days ago looking better than I'd envisaged. The only blemish was a small, deep scratch on the top of the ottoman but, given how far it's come, I'll chalk that down to character. Otherwise, it really looks as good as any sofa I've seen anywhere near this price point. In terms of its feel, the sofa is a little bouncier than I'd have liked but I imagine I'll get used to that and it may also flatten out a bit in time. Finally, a thank you to the delivery boys, Jonathan and Pablo, who arrived within the allocated three-hour window (which is far from guaranteed in my experience of deliveries!) and did an excellent, no-fuss job. There was a moment when we collectively held our breath, wondering whether the sofa would get around a tight corner near the entrance to my apartment, but they manoeuvred it expertly and had it inside and ready to go in no time. All in all, a great experience with Plush. I wouldn't hesitate recommending Tim and his colleagues to those looking for a good value, decent quality product.
- Verified customer
Great service and good quality sofas
Thanks to Danny at Richmond Store for the excellent sales service. Very obliging and not at all pressuring. This is the second sofa I've bought from Plush and I had no hesitation about going back to them after the first one – the sofas are very good quality, solidly built and given they are almost permanently on 50% off sale, very affordable for the quality. Also thanks to Huan from the online store for calling and thoroughly going through everything with the order – she was very helpful too. All in all, great service.
Delivery of sofa
So glad i went to Plush service and quality was excellent . The guys who delivered it were fantastic Jonathan and Pablo were friendly professional and meticulous setting up my new sofa was no problem 5 Star
- Verified customer
Excellent customer service
Easy to navigate the store and find what I wanted
Very satisfied with the range of products available
Very satisfied with the quality of sofa I bought
Very satisfied with the delivery guys, Pablo and Jonathan. They were on time, courteous and the delivery was effortless.
Great job Plush delivering our lounge suite
The lounge suite was delivered by Jonathan and Pablo from Plush. They were on time and did a great job unpacking all items, assembling and placing them exactly where requested. They were very careful and made sure they did not damage the newly polished timber floors. The applied felt protectors before placing them on the floor. Jonathan was very engaging and the team was efficient in the entire delivery process. I highly commend Plush in using such a skilled delivery team.
Tim helped me today with my new sofa. He gave me great advice with fabric, colour and which configuration would be best.
I had a shortlist of sofas I had seen online- the salesman Tim helped me to find them in store. Very happy with the service received! Quickest I have ever bought a sofa!
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