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Plush Furniture VIC, Richmond

Plush Furniture VIC, Richmond

4.7 from 164 reviews

Reviews

(144)
(10)
(1)
(3)
(6)
  • Product Quality
    5.0 (22)
  • Return Claim MadeYes (0) · No (30)
  • Warranty Claim MadeYes (1) · No (29)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
  • Customer Service
    5.0 (25)


Heath O'Farrell

Heath O'FarrellGreater Melbourne (Inner), VIC

Great service from Tim

published

Great service provided by Tim. Very helpful in all aspects of the buying process. The store was great to navigate. The quality of the couches were fantastic and we will look to shop again at plush in the future

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Service, easy process

published

A great experience. Emma Downie was our rep, and she made it simple and easy for us. happy to go through the options and explain whatever we needed. Also a great sale price.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you for sharing with us! We look forward to passing on your kind words to Emma and the Richmond Team.

Warm regards,
Plush Think Sofas

Carmen

CarmenGreater Melbourne (Inner), VIC

Great service and product knowlegde

published

Received excellent customer service from Frank at Richmond Store. He had great product knowledge, and explained dimensions & different configurations until we finally came up with the right fit for me.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Beautiful Couch - Excellent Service

published

I am the new owner of a gorgeous couch today, and I couldn't be happier! Joel and Jason delivered my couch on time and were very polite and very respectful of my house. They assembled the couch perfectly and took all rubbish away! They did an excellent job! I would highly recommend buying furniture from Plush and would definitely buy from them again!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Shell

ShellGreater Melbourne (Inner), VIC

Excellent service

published

We have just purchased a sofa from the Richmond showroom which was spacious and well set out. Tim was most helpful answering all our questions and even moved furniture around for us to see different combinations, nothing was too much trouble.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent Customer Service

published

Ethan from Plush, Richmond store, provided excellent customer service and made it so easy for me to choose the right lounge for my new apartment. His interior design knowledge and discerning, creative eye and advice opened my mind to the pros and cons of colour, texture, size and fit of the lounge with the rest of the room and apartment. Such a calm and patient person who actually listens to understand and speaks to contribute. Thank you Ethan, exceptional customer service, made me feel very comfortable and confident in my choices.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, Welcome to the Plush Family! It is a pleasure to hear of Ethan's exceptional customer service and invaluable assistance throughout your sofa selection process. Looking forward to your next visit!
Warm regards,
Plush Think Sofas


  • Verified customer

Great customer service, great product, thanks Frank!

published

I bought a sofa, I am satisfied with quality and also 10 years full warranty which makes me more happy and feel secure. The customer service and team are great.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent service received from Tim at Plush Richmond

published

Having just received delivery of our new sofas, we are delighted!
In store Tim at Richmond was extremely helpful and patient as we were not really sure what we wanted and also had space restrictions He went through every option and nothing was too much trouble. Great service!
Suzanne, Kew

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond, Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Matilda

MatildaGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Happy with my new couch

published

Thanks to the lovely professional staff at Richmond. I am very grateful that Ethan assisted me in my purchase and made sure that he gave me the best price ever! My couch is soooo comfortable. Thanks again. Margaret Bates

Store LocationRichmond
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Margaret, we are so pleased to hear of your recent visit to our Plush Richmond Showroom. It is wonderful to hear of our Sofa Specialists amazing assistance and that you are loving your new addition. Many Thanks!
Warm regards,
Plush Think Sofas

aye

ayeGreater Melbourne (Metropolitan), VIC

Plush Technician Robert Sarantoulias

published

Rob was serving our Plush sofa's issue with professional manner and very thorough.
Rob's customer skill and care was outstanding.
We are very happy with his service.
Much appreciated for his attendance.
We recommended Rob for his good work. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store Locationrichmond
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


AngeA

AngeAGreater Melbourne (Inner), VIC

Our entire family is over the moon...we all fit!

published

We have been wanting a sofa for a long time. Such a huge decision. With the help of Danny in Richmond we quickly found what we were looking for. Our entire family fit on our new couch! The leather is so soft and the colour(elephant) gorgeous. The delivery team were quick and very friendly when assembling our corner sofa. Thanks for changing our living room lives.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ange, Who knew a stunning sofa could transform your living room? We are very pleased to hear of Danny's invaluable assistance throughout the process and that it is a favourite among all family members. Enjoy!
Warm regards,
Plush Think Sofas


Maree Nugent

Maree NugentGreater Melbourne (Outer), VIC

  • 3 reviews

Wow, how easy was that? Great service, wonderful help.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond, Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

  • Verified customer

End to end great result

published

Annie was very kind and attentive in the Richmond showroom. Not keen on the 7-9 week lead time for delivery, Plush you need to do better here. But that's not the fault of the staff, the sofa is of a high quality. The delivery by Jonathan and Pablo was excellent.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

LME

LMEGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Plush Richmond - Tim

published

Tim was incredibly helpful, suggesting sofas and colours that I wouldn't have considered. He really knows his product. I felt absolutely no pressure or time constraints to make a decision, he even helped me to move furniture around within the store. In all, I was in the store for some 4 hours and Tim gave me the space needed to make the choices I did. I'd recommend him highly!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
ashmidalia

ashmidaliaVictoria

  • 7 reviews
  • 3 likes
  • Verified customer

Great service, pleased with final product

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond, Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
danmelbourne

danmelbourneGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • Verified customer

Great service and good quality sofas

published

Thanks to Danny at Richmond Store for the excellent sales service. Very obliging and not at all pressuring. This is the second sofa I've bought from Plush and I had no hesitation about going back to them after the first one – the sofas are very good quality, solidly built and given they are almost permanently on 50% off sale, very affordable for the quality. Also thanks to Huan from the online store for calling and thoroughly going through everything with the order – she was very helpful too. All in all, great service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond VIC
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Delivery of sofa

published

So glad i went to Plush service and quality was excellent . The guys who delivered it were fantastic Jonathan and Pablo were friendly professional and meticulous setting up my new sofa was no problem 5 Star

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Brent

BrentGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Excellent customer service

published

Easy to navigate the store and find what I wanted
Very satisfied with the range of products available
Very satisfied with the quality of sofa I bought
Very satisfied with the delivery guys, Pablo and Jonathan. They were on time, courteous and the delivery was effortless.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond, Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

JOHN AND RAEWYN

JOHN AND RAEWYNGreater Melbourne (Metropolitan), VIC

Great job Plush delivering our lounge suite

published

The lounge suite was delivered by Jonathan and Pablo from Plush. They were on time and did a great job unpacking all items, assembling and placing them exactly where requested. They were very careful and made sure they did not damage the newly polished timber floors. The applied felt protectors before placing them on the floor. Jonathan was very engaging and the team was efficient in the entire delivery process. I highly commend Plush in using such a skilled delivery team.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi John & Raewyn, thank you for commenting on your delivery experience. We appreciate your kind words and are happy to hear that everything was handled carefully and efficiently. Enjoy your sofa!
Warm regards,
Plush Think Sofas


Nikki

NikkiGreater Melbourne (Inner), VIC

  • 3 reviews

Tim helped me today with my new sofa. He gave me great advice with fabric, colour and which configuration would be best.

published

I had a shortlist of sofas I had seen online- the salesman Tim helped me to find them in store. Very happy with the service received! Quickest I have ever bought a sofa!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBridge road, Richmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Nikki, we are so pleased to read of the service you received from Tim at our Plush Richmond Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


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