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Plush Furniture VIC, Richmond

Plush Furniture VIC, Richmond

4.7 from 168 reviews

Reviews

4.7

168 reviews
5
(148)
4
(10)
3
(1)
2
(3)
1
(6)
  • Product Quality
    5.0 (25)
  • Return Claim MadeYes (0) · No (34)
  • Warranty Claim MadeYes (1) · No (33)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Customer Service
    5.0 (29)
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Georgia E.

Georgia E.Greater Melbourne (Outer), VIC

AMAZING!!!!

published

Store was a great size, shown lots of options, so many materials to choose from all of great quality!!! Tim who served us was AMAZING!! He was so knowledgeable and gave us not just great service but great Netflix suggestions too!!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Soooo looking forward to our fabulous new couches arriving!

published

A great experience, Frank and the team ready to help us in making this major purchase , we found the couches we wanted on the Saturday so with quotes and information in hand we headed home to think about it all. So back on Sunday and again the service couldn't be better with a welcome back by the team . Frank assisted us with further information and guided us step by step through our purchases and beyond. Really haapy and now anticipating the arrival of our sofas :-)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Kerryn

KerrynGreater Melbourne (Inner), VIC

Love that you can design your own couch!

published

We had our couch delivered today and it’s perfect! Amazing quality! The service that we received from Tim in the Richmond store was 10/10, he showed us the different styles and fabric and was honest with his opinions, and he has a great sense of humour which made the experience even more enjoyable!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

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Dawn

DawnVictoria

Excellent customer service

published

Tim Collins was terrific in helping us to select the items we wanted. He showed us how the sofa bed was set up, putting it back in a couch position and then putting it to a bed position. He also was very knowledgeable on fabrics and we chose from a selection he showed us. He was very friendly and helpful.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Heath O'Farrell

Heath O'FarrellGreater Melbourne (Inner), VIC

Great service from Tim

published

Great service provided by Tim. Very helpful in all aspects of the buying process. The store was great to navigate. The quality of the couches were fantastic and we will look to shop again at plush in the future

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great Service, easy process

published

A great experience. Emma Downie was our rep, and she made it simple and easy for us. happy to go through the options and explain whatever we needed. Also a great sale price.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you for sharing with us! We look forward to passing on your kind words to Emma and the Richmond Team.

Warm regards,
Plush Think Sofas

Carmen

CarmenGreater Melbourne (Inner), VIC

Great service and product knowlegde

published

Received excellent customer service from Frank at Richmond Store. He had great product knowledge, and explained dimensions & different configurations until we finally came up with the right fit for me.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Beautiful Couch - Excellent Service

published

I am the new owner of a gorgeous couch today, and I couldn't be happier! Joel and Jason delivered my couch on time and were very polite and very respectful of my house. They assembled the couch perfectly and took all rubbish away! They did an excellent job! I would highly recommend buying furniture from Plush and would definitely buy from them again!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Shell

ShellGreater Melbourne (Inner), VIC

Excellent service

published

We have just purchased a sofa from the Richmond showroom which was spacious and well set out. Tim was most helpful answering all our questions and even moved furniture around for us to see different combinations, nothing was too much trouble.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Excellent Customer Service

published

Ethan from Plush, Richmond store, provided excellent customer service and made it so easy for me to choose the right lounge for my new apartment. His interior design knowledge and discerning, creative eye and advice opened my mind to the pros and cons of colour, texture, size and fit of the lounge with the rest of the room and apartment. Such a calm and patient person who actually listens to understand and speaks to contribute. Thank you Ethan, exceptional customer service, made me feel very comfortable and confident in my choices.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, Welcome to the Plush Family! It is a pleasure to hear of Ethan's exceptional customer service and invaluable assistance throughout your sofa selection process. Looking forward to your next visit!
Warm regards,
Plush Think Sofas

Great customer service, great product, thanks Frank!

published

I bought a sofa, I am satisfied with quality and also 10 years full warranty which makes me more happy and feel secure. The customer service and team are great.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent service received from Tim at Plush Richmond

published

Having just received delivery of our new sofas, we are delighted!
In store Tim at Richmond was extremely helpful and patient as we were not really sure what we wanted and also had space restrictions He went through every option and nothing was too much trouble. Great service!
Suzanne, Kew

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond, Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Matilda

MatildaGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Happy with my new couch

published

Thanks to the lovely professional staff at Richmond. I am very grateful that Ethan assisted me in my purchase and made sure that he gave me the best price ever! My couch is soooo comfortable. Thanks again. Margaret Bates

Store LocationRichmond
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Margaret, we are so pleased to hear of your recent visit to our Plush Richmond Showroom. It is wonderful to hear of our Sofa Specialists amazing assistance and that you are loving your new addition. Many Thanks!
Warm regards,
Plush Think Sofas

aye

ayeGreater Melbourne (Metropolitan), VIC

Plush Technician Robert Sarantoulias

published

Rob was serving our Plush sofa's issue with professional manner and very thorough.
Rob's customer skill and care was outstanding.
We are very happy with his service.
Much appreciated for his attendance.
We recommended Rob for his good work. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store Locationrichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

AngeA

AngeAGreater Melbourne (Inner), VIC

Our entire family is over the moon...we all fit!

published

We have been wanting a sofa for a long time. Such a huge decision. With the help of Danny in Richmond we quickly found what we were looking for. Our entire family fit on our new couch! The leather is so soft and the colour(elephant) gorgeous. The delivery team were quick and very friendly when assembling our corner sofa. Thanks for changing our living room lives.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ange, Who knew a stunning sofa could transform your living room? We are very pleased to hear of Danny's invaluable assistance throughout the process and that it is a favourite among all family members. Enjoy!
Warm regards,
Plush Think Sofas

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Maree Nugent

Maree NugentGreater Melbourne (Outer), VIC

  • 3 reviews

Wow, how easy was that? Great service, wonderful help.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond, Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

End to end great result

published

Annie was very kind and attentive in the Richmond showroom. Not keen on the 7-9 week lead time for delivery, Plush you need to do better here. But that's not the fault of the staff, the sofa is of a high quality. The delivery by Jonathan and Pablo was excellent.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
LME

LMEGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Plush Richmond - Tim

published

Tim was incredibly helpful, suggesting sofas and colours that I wouldn't have considered. He really knows his product. I felt absolutely no pressure or time constraints to make a decision, he even helped me to move furniture around within the store. In all, I was in the store for some 4 hours and Tim gave me the space needed to make the choices I did. I'd recommend him highly!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRichmond
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
ashmidalia

ashmidaliaVictoria

  • 7 reviews
  • 3 likes

Great service, pleased with final product

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond, Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
danmelbourne

danmelbourneGreater Melbourne (Metropolitan), VIC

  • 11 reviews

Great service and good quality sofas

published

Thanks to Danny at Richmond Store for the excellent sales service. Very obliging and not at all pressuring. This is the second sofa I've bought from Plush and I had no hesitation about going back to them after the first one – the sofas are very good quality, solidly built and given they are almost permanently on 50% off sale, very affordable for the quality. Also thanks to Huan from the online store for calling and thoroughly going through everything with the order – she was very helpful too. All in all, great service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRichmond VIC
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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