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Plush Furniture VIC, Springvale

Plush Furniture VIC, Springvale

4.8 from 232 reviews

Reviews

4.8

232 reviews
5
(210)
4
(13)
3
(0)
2
(0)
1
(9)
  • Product Quality
    4.9 (67)
  • Return Claim MadeYes (0) · No (85)
  • Warranty Claim MadeYes (2) · No (83)
  • Product Appearance As advertised (73%) · Not as advertised (27%)
  • Customer Service
    5.0 (87)
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Hersh

HershGreater Melbourne (Outer), VIC

Great Febric and structure Plush Springvale

published

We went to the store in late July and booked our sofa. Rep - Chun was very helpful with the selection and education of the product. We received 5 star service, highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Amazing service! Can't wait for my new couch!

published

Michael from the Springvale store was a pleasure to deal with. He was very knowledgeable, patient and made the experience exciting. We cannot wait for our new couch to arrive!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The service was fantastic

published

We really appreciate the outstanding service we received from Jackie (Springvale store) She helped us choose the fabric and made sure we were totally satisfied. The range and quality on display were great
Would highly recommend

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush furniture Springvale Melbourne
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Babak

BabakGreater Melbourne (Outer), VIC

Happy with my selection, looking forward to delivery and great in-store service.

published

Thank you Michael W for the great service and helping us select the right couch. You explained everything clearly to us with good recommendations. Looking forward to the couch delivery and I definitely recommend Plush.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale, VIC.
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Happy customers

published

Thank you Michael W for taking the time and patience to help us choose the right couch. We can’t wait to get our couch. Your advice helped us to make the best choice.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great couch

published

Thank you Jacki (Springvale store) for your attention to detail, skill in colour co ordination and the time you gave us to ensure our total satisfaction with our new purchase.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Nina b

Nina bGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Helpful friendly staff

published

Valerie from Springvale showroom was very friendly, honest and helpful. We kept in touch with Valerie after our first visit and she provided us with some quotes while we were deciding which lounge suited us best. They have lots of options to choose from. When we were ready we came back in store and ordered our new lounge with Valerie’s help. Great service thank you Valerie!

Store LocationSpringvale VIC
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Brenda

BrendaGreater Melbourne (Outer), VIC

Really Nice and Competent Client Service

published

We went to Plush to order some armchairs and had really valuable useful assistance from Valerie. She seemed to be totally honest and upfront and did not try to push us into any choices but did offer good advice. It also felt that nothing was too much trouble for her. She lent us a large piece of fabric to check against our sofa in another store and followed through with everything she promised.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Customer Service - Springvale Plush

published

The Customer service at Springvale Plush was outstanding. The service delivery provided by Chun Huang was exceptional for the following reasons:

- Product knowledge;
- Ability to match products;
- Colour and fabric knowledge;
- Empathy and people management ability.

I would highly recommend attending Springvale Plush and speaking with Chun.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Anee

AneeGreater Melbourne (Inner), VIC

A happy customer!

published

Chun provided excellent assistance in selecting the sofa of our choice, color, size and preference. We are happy with the selection and hoping that we enjoy the couch once it's delivered.

Customer Service
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Vijay

VijayGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Chun was brilliant

published

We purchased a snuggle chair and Chun gave us the best service , A very good price and most of all the chair that suited our needs.
Thanks Chun , keep up the good work mate.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Plush, Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Stewart

StewartGreater Melbourne (Outer), VIC

  • 4 reviews

Exemplary Plush Service

published

After exhaustive research at various stores and suburbs, we were delighted to meet Michael W at Plush Springvale. We found Michael W thorough in his information supplied about the product options and the necessary care instructions. Michael was also cooperative in understanding our specific requirements. He was creative in the options he offered for the area we were trying to furnish. We are totally satisfied with his service and found Michael to be a great ambassador for the Plush Brand.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Kira

KiraGippsland, VIC

Chun at Springvale

published

We recently purchased as couch from plush, we dealt with chun at Springvale he was so helpful and his product knowledge was amazing, he wasn’t afraid to spend a good amount of time with us to make sure we got the couch that suited us perfectly,

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Helpful service

published

Michael W at Plush Springvale was super patient with us as we ummed and ahhed over the choice of our first couch. He provided helpful information about couch covers, warranty services and cleaning. It was a very easy and enjoyable experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Richard

RichardGreater Melbourne (Metropolitan), VIC

Outstanding Service - Michael went above and Beyond

published

We had a particular requirement for our room and the type of lounge/sofa.
We reviewed all the furniture stores in the centre and kept coming back to this store.
Micheal from the Springvale centre was outstanding. Went above and beyond.
Michael provided alternatives and possibilities to meet our requirements.
Thank you for all your effort and expertise.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale Vic
See all answers
1 comment
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Great service!

published

Sopee looked after us so well. From the time we arrived until the time we left all our requests were attended to promptly and politely. Terrific service and we felt COVID-safe the whole time we were in store

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Josh W.

Josh W.

  • 3 reviews

Great service and instore experience

published

We were looked after by Michael W during a visit to the store and from start to finish we felt no pressure to buy and given all the options with costings with pro's and cons on each. We went in to get ideas and came out with a sofa. Michael was professional and patient throughout. We will be recommending him to friends and family

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Homemaker
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
SRB

SRBGreater Melbourne (Inner), VIC

great service by Sopee

published

Fantastic service by Sopee. She took the time to take us through all the fabric options and work out the different pricing so that we could make the best decision. at no point did we feel pressured, or asked to hurry up. We couldn’t be happier with the service we received from her and highly recommend her for any new customers. Looking forward to getting our sofas and hopefully the experience for after sales with plush is the same as before!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Bec Thomas

Bec ThomasGippsland, VIC

Instore Service was Excellent

published

On Saturday 20/6/20 we attended the Springvale store where we were greeted by Michael W. He was excellent at explaining the different features of each of the sofas we were looking at, the different finishes of leather and was very thorough in the information provided about the product Plush supplied. We couldn’t be happier with the service we received from Michael W. and highly recommend him for any new customers.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Michael S.

Michael S.Greater Melbourne (Metropolitan), VIC

Great sofa range and wonderful customer service

published

We are just writing our review not so much on the sofas we bought but the wonderful customer service provided by Sopee.
Sopee was patient and thorough and had a wonderful relaxed and non-pressuring manner. Her polite, gentle and professional manner just made the process easy and enjoyable.
So this is a big call out to her to thank her and the Plush store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale, Victoria.
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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