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Plush Furniture VIC, Springvale

Plush Furniture VIC, Springvale

4.7 from 189 reviews

Reviews

(168)
(12)
(0)
(0)
(9)
  • Product Quality
    5.0 (39)
  • Return Claim MadeYes (0) · No (46)
  • Warranty Claim MadeYes (2) · No (44)
  • Product Appearance As advertised (76%) · Not as advertised (24%)
  • Customer Service
    5.0 (46)

Helpful and stress free experience

published

Michael was extreamly helpful without being over the top. He went above and beyond to provide me with the information I needed to select a new lounge suite. The whole process was stress free as he didnt make me feel rushed. I feel that i have brought a quality lounge suite and come away with money still in my pocket due to the fantastic sale that they had on.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
D Davies

D DaviesGreater Melbourne (Inner), VIC

Great customer service!

published

Michael was very helpful and made our sofa purchase very easy. We recommend Plush Springvale and Michael for your next sofa purchase. Quick and easy as well and with 3 kids in tow this was very important to us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Liz

LizGreater Melbourne (Outer), VIC

  • Verified customer

Excellent service and excellent product

published

Awesome introduction to product by Chun the manager at Plush Springvale. Was there last year and I clearly remember him giving me very thorough details about what I needed and it really impressed that a year later I came back and bought a set of 2 and 3 seater. No fuss when I changed my mind, Chun was on the ball and changed my colour choice and sent me a timely invoice/proof thru my email on the same week. really impressed and cannot wait to have my set delivered to my new home!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale store, Chun -manager
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Fazal Khaffar

Fazal KhaffarGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Excellent Service - Michael Wright

published

Micheal was outstanding, helped us choose sizes and colors based flooring etc... was quite patient and attentive and also kept the store open beyond the closing time to accommodate us

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service

published

Michael at Plush Furniture in Springvale was extremely helpful and knowledgeable when assisting us with our purchase. He answered all our questions and provided us with fantastic customer service. We were extremely impressed with the service and price and we are looking forward to getting our new couch.

Customer Service
Store LocationSpringvale
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Lisa S

Lisa SGreater Melbourne (Outer), VIC

We LOVE our new couch! Service was fantastic!

published

The whole process of purchasing our new modular sofa has been great! From the service received by Chun at the Springvale store making sure we were happy with our purchase, to our delivery guys and Corey the technician that came out. Corey was so helpful giving us extra tips and tricks about keeping our couch looking great! Service has been very professional and we couldn’t recommend them enough!
We LOVE our new couch and we are so happy we went with Plush!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Shell

ShellGreater Melbourne (Metropolitan), VIC

Great service

published

Jacki was so helpful in helping me make the choice from so many great options and explaining the insurance options. Looking forward to lazing about on my new sofas. Thanks.

Customer Service
Store LocationSpringval
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Rubie

RubieVictoria

Great and Friendly Service from Chun

published

Had one of the best customer experience at Plush!
The store is nicely laid out with clear information and Chun was very patient and knowledgeable.
He was able to recommend various styles of sofas that fits my needs and fully answer any of my questions regarding the types of material.
I also appreciate the 10 year warranty provided.
I would recommend Chun and Plush Springvale to anyone who is in search for a quality sofa.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Bernadette

BernadetteGreater Melbourne (Outer), VIC

  • 2 reviews

Thanks for helping us buy our new sofa Michael!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Kevin R.

Kevin R.Greater Melbourne (Outer), VIC

Joel and Jason delivery

published

We had Joel and Jason deliver our lounge, they were very punctual, extremely careful and very friendly when they delivered our beautiful lounge.
They called us and sent an App for us to follow their progress, impressive.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you for sharing on your recent experience with Plush. We are sure you will adore your new addition. Looking forward to your next visit!

Warm regards,
Plush Think Sofas

Well Done Plush!!

published

Had a great experience in the store. Michael came and explained how Plush worked with being able to make any configuration and choose fabric etc. He sent through quotes for different options and when we altered things happily sent through fresh quotes. Very happy customer....thankU!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale Homemaker Centre
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Jonathan L.

Jonathan L.Greater Melbourne (Outer), VIC

Michael Wright is awesome!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Springvale Homemaker Centre
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Michelle R

Michelle RGreater Melbourne (Metropolitan), VIC

Valerie was fantastic.

published

After downsizing, we were trying to find some thing small enough to fit our new space, but provide as much seating as possible. Valerie spent so much time with us, showing us all variations. Can’t wait to get our new sofa. Thanks, so much Valerie from Michelle & Damian.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Jeff Murray

Jeff MurrayGreater Melbourne (Metropolitan), VIC

Pleasantly Surprised.

published

Popped in to Plush Springvale with my wife and son to see if we could find a modular sofa with recliners. I didn't expect to actually buy one that day as it takes my wife months to make a decision - if she makes one at all!!
Fortunately we were attended to by Jacki. She was magnificent! She was patient, knowledgeable and professional and above all she listened to what my wife wanted. End result? We purchased a new lounge suite and I still have my sanity.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Victoria
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
GFR

GFRGreater Melbourne (Outer), VIC

  • 3 reviews

Experienced Service Counts

published

Fortunate for us we met Michael Wright on our journey for a solution to our sofa replacement. His approach to our requirements was to provide several functional options based on his obvious and considerable knowledge in this area. Our final choice was made easy in the end thanks to Michael's assistance, and we are completely satisfied with our purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Furniture VIC, Springvale IKEA Homemaker Centre
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you for taking the time to share such great feedback for Michael and our Springvale showroom. We are thrilled that you found your perfect sofa with us!

Warm Regards
Plush think Sofas

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Patient and great assistance

published

Thank you Michael Wright for all the help in navigating the type of sofa's and colours available and giving us a the best price two months ago. Furniture delivered and assembled by Jonathan and Gi with great care and all the rubbish taken away.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Baileys Mum

Baileys MumGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Fantastic Service

published

I was looking for two sofas for my new home at Plush Furniture at the Springvale Homemaker Centre. Michael Wright assisted me with great patience and helped me by providing computer images of what the sofas would like in different colours and fabrics. He then gave me a fabulous price. I was extremely happy with the whole experience. Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Homemaker Centre
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3 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Baileys Mum
Baileys Mum

Who is David?

Plush Furniture
Plush Sofas A.Plush Furniture

Hi there, sorry for the misunderstanding. We have passed your feedback on to Michael and the Springvale Team.
Warm regards,
Plush Think Sofas

Amazing customer service.

published

David was super helpful from the moment we first spoke with him. He went above and beyond to assist us to make sure we were happy with our purchase. We would highly recommend going to Plush Springvale and speaking with David.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Robert McAllister

Robert McAllisterGreater Melbourne (Outer), VIC

Outstanding service

published

I was hit with a problem with matching my new Plush suite with a chair I got elsewhere. One phone call to Michael Wright in Springvale, solution given and the problem was solved. Had a new chair delivered that afternoon and all was perfect. I was pleasantly surprised with the cost and efficiency provided. Top notch service. Thank you very much Michael/Plush. Wouldn't shop anywhere else

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Leah A

Leah AGreater Melbourne (Outer), VIC

Exemplary customer service

published

We recently purchased a new custom lounge suite from Plush Springvale. We had some complications when the suite was first delivered (no fault of the product or store) but both Jacki and Chun went above and beyond our expectations in solving this for us. They were kind, professional and extremely efficient in helping us come to the best solution - the end result is a stunning lounge suite that we absolutely love. I can't recommend Jacki and Chun highly enough - the lengths they went to in order to ensure we were happy exceeded our expectations and has resulted in loyal customers for life.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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