Helpful and stress free experience
Michael was extreamly helpful without being over the top. He went above and beyond to provide me with the information I needed to select a new lounge suite. The whole process was stress free as he didnt make me feel rushed. I feel that i have brought a quality lounge suite and come away with money still in my pocket due to the fantastic sale that they had on.
Great customer service!
Michael was very helpful and made our sofa purchase very easy. We recommend Plush Springvale and Michael for your next sofa purchase. Quick and easy as well and with 3 kids in tow this was very important to us.
- Verified customer
Excellent service and excellent product
Awesome introduction to product by Chun the manager at Plush Springvale. Was there last year and I clearly remember him giving me very thorough details about what I needed and it really impressed that a year later I came back and bought a set of 2 and 3 seater. No fuss when I changed my mind, Chun was on the ball and changed my colour choice and sent me a timely invoice/proof thru my email on the same week. really impressed and cannot wait to have my set delivered to my new home!
- Verified customer
Excellent Service - Michael Wright
Micheal was outstanding, helped us choose sizes and colors based flooring etc... was quite patient and attentive and also kept the store open beyond the closing time to accommodate us
Michael at Plush Furniture in Springvale was extremely helpful and knowledgeable when assisting us with our purchase. He answered all our questions and provided us with fantastic customer service. We were extremely impressed with the service and price and we are looking forward to getting our new couch.
We LOVE our new couch! Service was fantastic!
The whole process of purchasing our new modular sofa has been great! From the service received by Chun at the Springvale store making sure we were happy with our purchase, to our delivery guys and Corey the technician that came out. Corey was so helpful giving us extra tips and tricks about keeping our couch looking great! Service has been very professional and we couldn’t recommend them enough!
We LOVE our new couch and we are so happy we went with Plush!
Great and Friendly Service from Chun
Had one of the best customer experience at Plush!
The store is nicely laid out with clear information and Chun was very patient and knowledgeable.
He was able to recommend various styles of sofas that fits my needs and fully answer any of my questions regarding the types of material.
I also appreciate the 10 year warranty provided.
I would recommend Chun and Plush Springvale to anyone who is in search for a quality sofa.
Thanks for helping us buy our new sofa Michael!
We have been trying to buy a sofa for nearly 4 months and Plush was a breath of fresh air.
Michael at Plush Springvale was extremely helpful. He was not at all pushy and was genuine in helping us find the right setting for our family. We really appreciated his knowledgeable responses to our questions about fabric/leather durability in direct sun. We also appreciated his patience while we decided on frame and then covering. He was really thoughtful in bringing over a whole bunch of large cloth swatches to help us get a good idea what our fabric...choices will look like on our chosen sofa, when he saw we were struggling to choose. He followed through with a really great price. We couldn't be happier. We will be recommending Michael and Plush Springvale to all our friends and family based on our experience tonight. On the product itself - I love plush furniture - lots of options to suit any style and amazing quality. What I really like is that plush stand behind their product with 10yr warranty.
Joel and Jason delivery
We had Joel and Jason deliver our lounge, they were very punctual, extremely careful and very friendly when they delivered our beautiful lounge.
They called us and sent an App for us to follow their progress, impressive.
Well Done Plush!!
Had a great experience in the store. Michael came and explained how Plush worked with being able to make any configuration and choose fabric etc. He sent through quotes for different options and when we altered things happily sent through fresh quotes. Very happy customer....thankU!
Michael Wright is awesome!
Went to Plush Springvale to look for a new sofa with the family. My wife and I were just browsing and trying out different sofas when a Plush employee, Michael Wright, came over and asked us what type of sofas we liked. We showed him the dimensions of the lounge room that we had to work with and with the 4 sofas we were interested in, he came out with different sofa formations for each sofa and the amount of space it would take up. We spent at least over an hour trying to decide what we liked and Michael was very helpful and patient while we we...nt back and forth and changing our minds, all while our kids were making fools of themselves. The overall process took around 2 hours and Michael had a very good knowledge base throughout the whole process, which made us feel at ease. Now that we have purchased our sofa, all to do now is wait for it to be delivered.
The reviewer stated that an incentive was offered for this review
Valerie was fantastic.
After downsizing, we were trying to find some thing small enough to fit our new space, but provide as much seating as possible. Valerie spent so much time with us, showing us all variations. Can’t wait to get our new sofa. Thanks, so much Valerie from Michelle & Damian.
Popped in to Plush Springvale with my wife and son to see if we could find a modular sofa with recliners. I didn't expect to actually buy one that day as it takes my wife months to make a decision - if she makes one at all!!
Fortunately we were attended to by Jacki. She was magnificent! She was patient, knowledgeable and professional and above all she listened to what my wife wanted. End result? We purchased a new lounge suite and I still have my sanity.
Experienced Service Counts
Fortunate for us we met Michael Wright on our journey for a solution to our sofa replacement. His approach to our requirements was to provide several functional options based on his obvious and considerable knowledge in this area. Our final choice was made easy in the end thanks to Michael's assistance, and we are completely satisfied with our purchase.
Patient and great assistance
Thank you Michael Wright for all the help in navigating the type of sofa's and colours available and giving us a the best price two months ago. Furniture delivered and assembled by Jonathan and Gi with great care and all the rubbish taken away.
I was looking for two sofas for my new home at Plush Furniture at the Springvale Homemaker Centre. Michael Wright assisted me with great patience and helped me by providing computer images of what the sofas would like in different colours and fabrics. He then gave me a fabulous price. I was extremely happy with the whole experience. Highly recommended.
Amazing customer service.
David was super helpful from the moment we first spoke with him. He went above and beyond to assist us to make sure we were happy with our purchase. We would highly recommend going to Plush Springvale and speaking with David.
I was hit with a problem with matching my new Plush suite with a chair I got elsewhere. One phone call to Michael Wright in Springvale, solution given and the problem was solved. Had a new chair delivered that afternoon and all was perfect. I was pleasantly surprised with the cost and efficiency provided. Top notch service. Thank you very much Michael/Plush. Wouldn't shop anywhere else
Exemplary customer service
We recently purchased a new custom lounge suite from Plush Springvale. We had some complications when the suite was first delivered (no fault of the product or store) but both Jacki and Chun went above and beyond our expectations in solving this for us. They were kind, professional and extremely efficient in helping us come to the best solution - the end result is a stunning lounge suite that we absolutely love. I can't recommend Jacki and Chun highly enough - the lengths they went to in order to ensure we were happy exceeded our expectations and has resulted in loyal customers for life.
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