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Plush Furniture VIC, Springvale

Plush Furniture VIC, Springvale (page 2 of 12)

4.8 from 230 reviews

Reviews

4.8

230 reviews
5
(208)
4
(13)
3
(0)
2
(0)
1
(9)
  • Product Quality
    4.9 (66)
  • Return Claim MadeYes (0) · No (83)
  • Warranty Claim MadeYes (2) · No (81)
  • Product Appearance As advertised (72%) · Not as advertised (28%)
  • Customer Service
    5.0 (85)
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Reviewer Photos & Videos

Excellent customer service

published

I have visited the plush springvale store recently to buy a new sofa for my home. Chun was very patient and explained very well about the different types of sofa. He was very helpful in guiding me to choose the sofa I want.

Customer Service
Product Quality
Store LocationSpringvale, VIC
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Kiwi Ruth

Kiwi RuthGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Adding to our leather couch

published

This is our 4th purchase from Plush. Three being from the Springvale store and dealing with Chun. Chun is fantastic to deal with. He is knowledgeable, not pushy and extremely helpful. We love our Plush furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Meg

MegGreater Melbourne (Metropolitan), VIC

Excellent customer service

published

I recently visited the Plush Springvale store with the intention of buying a new couch. I had researched Plush styles, fabrics and colours on the website beforehand so knew what I was after. Michael's customer service was fantastic - approachable and knowledgeable with useful suggestions but not pushy. Didn't feel rushed or pressured and ended up making a purchase I'm very happy with! Thanks Michael

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Plush Furniture
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Wilco

WilcoGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Chun... my favourite sales professional for the year

published

As our previous lounge suite gave us 18 years of good service, we decided to go back to Plush.
The salesperson Chun came over, after we did some browsing.
We had a fair idea of what we wanted but were vague on fabric type, pattern and colour.
This is where Chun guided us with great skill into a choice that we are very pleased with.
Thank you Chun. It was a pleasure dealing with you.

1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Rohini

RohiniGreater Melbourne (Outer), VIC

  • 2 reviews

Cant wait for the new furniture yo be delivered

published

So we visited the store last week to buy some furniture for our new house. Little did we know what we would like to get. Michael at Springvale, Plush Store was of great help. He was really hands-on with his work. His suggestions regarding home interiors to suit and enhance the look of our house is worth a mention. He is a salesman who gives you every bit of information you might need to take a decision and doesn't push things on you. Loved our shopping experience with him and the store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Rick

RickGreater Melbourne (Outer), VIC

  • 2 reviews

terrific experience

published

Michael was super helpful and efficient with helping us with our purchase .. we have purchased numerous items for our bnb... at Plush , and service & quality go hand in hand... thank you Michael for your help ! Charmaine Goodacre

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationspringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Very impressed!!

published

We dealt with Valerie, from the Springvale showroom who was very patient and took the time to help us with our needs. We didn't feel pressured to buy despite the time she invested in us. She gave us options and suggestions. We're currently shopping to furnish our new home and therefore have come across many different salespersons. We decided on Plush due to the service and options that Valerie guided us through. Thanks for your assistance Valerie and keep up the good work! We need more genuine people like you. You're an asset to the company.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationspringvale
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

service

published

Haven’t received the couch yet but looking forward to it. We got great service from Michael. Didn’t see what we wanted straight away but he guided us to being able to customise our own

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale vic
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1 comment
Plush Furniture
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Phoebe

PhoebeVictoria

Thanks for a really good experience!

published

We purchased our first couch and the experience was great. The website was super user friendly and allowed us to easily narrow our options. Once we were in store there was a good range and very helpful staff. Now we wait in anticipated for our new sofa to arrive!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
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Barbara

BarbaraGreater Melbourne (Metropolitan), VIC

Excellent service - yet to receive goods

published

Never having been to the store before, Chun's immediate offer of help throughout the whole process made my decision much easier. He showed us various alternatives and then sat patiently as I thought through my needs. Having made the decision, the process of paying the deposit etc. was very efficiently handled by Chun with his gracious, friendly and helpful manner.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSpringvale, Victoria
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1 comment
Plush Furniture
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rmh1971

rmh1971Greater Melbourne (Metropolitan), VIC

Service is amazing!

published

We have not yet received our products so we cannot comment on them, but we can certainly comment on the service give to us by Sopee. I, quite honestly, have never had such a genuine and caring Customer Service Officer in any store. I wish there were more Customer Service Officers like Sopee!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Brett_Sarah

Brett_SarahGreater Melbourne (Outer), VIC

Great showroom and fantastic service

published

The Springvale showroom is a fantastic space with a lot of sofas on show. Michael was extremely helpful and patient with us as we chose a sofa that would not only suit the style of our home, but also be durable with our two young kids. Couldn't fault anything.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Raymond C.

Raymond C.Greater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Excellent customer service

published

After a horrid start with online store and not receiving a call back from moorabbin store to organise an appointment as promised from online i was not keen to go back to plush but decided to visit springvale as i was recommended by a friend who had shopped at springvale and told to see Valerie, Wow what a difference Valerie listened to what i wanted and was very helpful and offered lots of advise and explained everything to me, After even visiting the frankston store and given a quote and not even asked if i wanted leather protection it was just added on without given a choice.
After going back to see Valerie i would recommend her service and advise number 1
Well done Valerie an excellent job Thank You, we look forward to our new lounge .

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationspringvale
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
David S

David SGreater Melbourne (Metropolitan), VIC

Personal & Professional service

published

Great service by Michael W in helping us select a sofa suitable for us. Very helpful and informative on the various sofas.Good price and added products to look after leather.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Homemaker Centre
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1 comment
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Janet

JanetGreater Melbourne (Inner), VIC

Great Service and Product

published

This is our second purchase from Plush Furniture this year. We went to Springvale this time so we could visit other furniture stores to compare but we found exactly what we wanted at Plush. With the wonderful service from Valerie we were sold. We will now be looking forward to our purchase arriving. Very professional, great range and felt very safe in store with all the Covid 19 protocols in place.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale Victoria
See all answers
1 comment
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maree

mareeGreater Melbourne (Outer), VIC

  • 2 reviews

Personnel service

published

Plushs service at Springvale with Chun was outstanding. We were not hurried and nothing was to much trouble throughout, Chun walked us around store to show material choices on show, his knowledge was excellent and we were not pressured at anythime. Will certainly return

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent Service

published

Store was easy to Navigate, quality of furniture was excellent.
We were disappointed on how hard it was to contact anyone at Plush during your closure.
The staff members always offered great service especially Valerie.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The right choice

published

Thanks Jacki from Springvale store for helping with the choice of the perfect colour and fabric for my snuggle chair!
Great service and will be back for further purchases! Thanks again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale, Victoria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Loving my new chair!

published

Thanks for the fantastic service and help when purchasing my new snuggle chair and ottoman. Friendly, helpful service is rare these days and it made my shopping experience most enjoyable! Thanks to the delivery drivers for setting it all up and being very polite and helpful also. Highly recommend Plush!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale Vic
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Mary B.

Mary B.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Need comfort

published

In this time of the CORONAVIRUS, we need comfort at home! I came in to look for a couch and an armchair, as the one I have is too old. Looked around the store, sat on most of the couches, then I found one that was quite good. Valerie came over, to see if I needed help and she was very nice, very professional and gave some good advice. Helped me with the choosing of the colour and I decided to buy it. Let’s hope, the couch will give me a few good years of comfort.......

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSpringvale, Vic.
See all answers
1 comment
Plush Furniture
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