Reviewer Photos & Videos
Happy with purchase and delivery
The couches are great. I have a couple of other plush couches that are about 12 years old and they are still very good even after kids and dog abuse. We decided to purchase another and only time will tell if its as good as the first. As for the delivery of them I have ro say that Danny and Sid from Demiri transport are real professionals. Arrived on time and took the packaging and placed the items where we wanted them and overall gave us a very good experience. Well done guys!!!
Love my lounge suite
The service I received in-store by Valerie was outstanding; she was extremely knowledgeable and helpful. The Plush delivery drivers, Jonathan & Pablo were extremely efficient and professional too. They assembled and arranged my furniture in no time and cleaned up after themselves. Overall extremely satisfied with the start-to-finish service I received from Plush.
purchase of new sofa's studio recliner 3 seater and studio recliner 1 seater
the moment we arrived we were welcomed by a gentleman by the name of michael w we told him what we were looking for and he showed us your huge display of sofa's. his knowledge of the product was emmence from the materials being used the leathers and the after sales guarantee's i highly recommend plush and it's people particular michael w at the springvale store
many thanks tony
Plush Dex 2.5 Sofa Bed - Best sofa bed for $2000
We looked at almost every sofa bed in Melbourne and the Plush Dex 2.5 Sofa Bed was by far the most comfortable. Thankfully it was also well priced at $2000. Valerie H provided friendly and informative customer service. Took around 3 months to deliver. The delivery guys Jonathan & Jose were very careful and fast (we live on the 3rd floor and no elevator!)
Chrissy was excellent in her advice on buying our lounge suite. She was very patient with us, as we kept going back again and again. We had shopped around looking for the perfect lounge. Plush has an excellent range of suites.The delivery by Joel and Jason finished off the whole lovely experience. Thank you
Great customer service
I bought a sofa from Springvale plush. The sofa started to sag and lodged an inspection work online. Robert Sarantoulias was quick to attend to the complain the same day he called to book an appointement. Home inspection and repair work was excellent. Thanks.
Great product, excellent service
Our new Snuggle couch was delivered today, a couple of weeks earlier than expected. It looks amazing, is well made and the fabric is great quality. Thanks to Chrissy for all her help!
I also can’t thank Jason and Joel enough for their super efficient delivery and communication. They let me know the delivery window the day before and 1/2 hour before they arrived. In 38 degree heat, they unpacked, set up the couch and put felt pads on the feet in less than 5 minutes. They even took all the rubbish away. Highly recommend!
We have had excellent service from time of ordering when the sales consultant was informative and walked us through the process to the delivery contact and service during delivery today. Jason and Joel arrived right at the time they advised and set up our beautiful new couch as well as taking away packing. I would highly recommend Plush.
Plush was so easy to deal with. Lisa was my online representative and she was awesome. Great customer service, experience and assistance. She helped me visualise what the layout of my furniture in the Lounge room would look like and assisted with a good price.
All customer service representatives should be like Lisa.
Imperfect leather couch
In store the sales people were great very helpful It was a delight to deal with them The problems started after I received the furniture flaws started to appear, even though they repaired it the first time. And second time I felt it should have been replaced.
- Verified customer
Amazing Experience at Springvale Plush
Michael helped my family pick out a beaultiful modular couch and it has just arrived! Michael provided us with absolutely amazing service and we couldn't be happier with the couch! We had never shopped at any Plush previously and were surprised by the large range and top-notch service. We absolutely recommend this particular store and look forward to shopping here again!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.