Amazing quality and customer service.
I've heard how amazing plush furniture is but you dont really know till you experience it yourself. I went to the Taylor's Lakes store next to watergardens shopping centre. I was greeted straight away by the lovely Jaqui Williams. She was full of knowledge and wasnt forceful ensuring I had all the information I wanted and more. I had an idea on what I wanted but after visiting the store that changed. The quality as absolutely amazing compared to the dodgy couches I have purchased previously, I highly recommend investing in this as you know it will last but if not they have an amazing insurance just in case. Great experience all around, thank you Jaqui!
Appreciated the good customer service by Nicole of the Taylors Lakes store. Nicole was informative as the details of the products and very courteous whilst explaining our options, timing of delivery and product care. Her assistance was instrumental in our decision to purchase.
Delivery was above and beyond!
We purchased 2 x 3 seater cloud couches from Plush back in November knowing that we were signing up for a February delivery.
Come Feb our couches were onboard for a Saturday delivery which meant we had contractors for the job. We live in a townhouse that has a standard size front door but it opens onto a passage way and makes getting furniture in tricky. The contractors couldn’t get our couch in (Too long) so I called Plush to arrange an exchange. They kindly offered to attempt a redelivery with their main man Jonothan after I sent photos of ...
We wanted to browse first and test the few options we found online. Nicole happily let us do this and once we needed extra help, she was right onto it! Super helpful and knowledgeable. She was able to answer every question we had and helped us buy our dream couch for our dream home.
Will definitely be going back when we need to start furnishing our next room!
Zdenka was incredible with her product knowledge and efficiency with my first time shopping for a couch! I had no idea what I was looking for but she pointed me in the right direction and made me feel comfortable and excited with my purchase! Thank you Zdenka!
Outstanding Customer Service
Was actually browsing for a lounge with recliners for my theatre room, which ended at Plush at Taylors lake. The store had a several variety of products on display. We were looking for Lounge with firm cushions -- this was one of the few stores that had multiple such lounge on display. Nicole from sales team was outstanding in guiding me make the right choice by checking the measurements of my theatre room, alignment and the right colors. Happy with the choice i made to purchase from Plush a.
Went into the Water Gardens store not really knowing what we wanted. We were served by Sal and she couldn’t have been more helpful, her service was amazing. Sal helped out with design and colours and really listened to what we wanted.
The reviewer stated that an incentive was offered for this review
Great customer service and follow up
cables severed on our electric recliner and repairman Corey did an amazing repair job. Corey arrived exactly on the time scheduled and was very efficient and professional. A credit to Plush Furniture. Highly recommended.
Perfect modular sofa
Thank you Plush for great customer service in helping me choose my new sofa. I purchased the Melbourne modular at your Taylors Lakes store in September. I was told it will come in time for Christmas and they kept their promise. I received it yesterday and had the best installers Juan and Viset, who were friendly and helpful and explained how the sofas clipped in. Im really happy with my colour of choice and sofa itself and would not hesitate to recommend Plush to anyone wishing to purchase a new sofa.
Shop and staff
Even though we have Plush, Zdenka at Taylors Lake store made it easy to make a purchase on our new Lounges, we made our purchase on product and knowing the plush styles and quality and the staff at the store there was no pressure it was up to us so again thanks Plush.
Thanks for helping us Zdenka and Joanne!
Multiple designs and colors to choose , Great customer service from the staff, warranty for the product after sales, customisation which I need... all these things made me finalize my purchase.
Excellent Service & Great Product
Nicole had excellent customer service and product Knowledge. This made selecting a recliner chair easy! We are very happy with the quality of the chair...it is very sturdy and as there were many fabric choices, we were able to select one that matches our existing furniture.
Very happy with in in-store experience
Loved the range available, first seen online, then in store at Watergardens. Zdenka was great. She was friendly, knowledgeable and very helpful. Fantastic to deal with. With her assistance we found just what we'd been looking for. Terrific to know that if it isn't right after it's delivered we can replace it or even get a refund. Very impressed with the customer service offered.
Irene and Bill, Melbourne
Great investment from Purchase to Delivery.
Great from the get go again our 2nd purchase in 7yrs and still have old one.
Apologies forgot the shop assistants name from Taylors Lakes a Maori women friendly and welcoming as we were going through options of couches to purchase. She was very welcoming, friendly, informative and understanding with what we needed.
Delivery today from Jonathan and Camilo as our instore experience was, they were the same very approachable and friendly. Didn't mind what time they came they did their job. Gotta give it to them both working in the rain they still had smiles 15minutes and off to the next delivery. Thanks so much Instore, call centre and delivery guys.
Your services were great.
Outstanding customer service
So happy with Zdenka and her wonderful service and product knowledge. All staff at Taylors Lakes are very helpful. I Can not wait for my sofa and I recommend Zdenka to all.
Hassle free shopping experience
Thank you to Zdenka for making our sofa purchase so easy - we were overwhelmed by choice and possibilities when we entered the store. Zdenka listened to our needs, provided helpful advice and info and most importantly gave us time and space to think and make our choices.
Great service 4th time around
This is our 4th time purchasing through Plush and we are not disappointed. Considering we knew what we wanted it was easy to choose an option. The staff take particular care in assisting and advising on what they feel are points that you should consider. We have bought furniture from other stores by when it comes to lounge suites we will always visit Plush 1st.
Thanks again for a great experience, and you never know when we will be back.
- VIC, Taylors Lakes
- Verified customer
Thank you Zdenka for all your help, advice & the time that you spent with us choosing our lounge suite & accessories. Nothing was too much trouble! Great customer service & fantastic products.
Great customer service!!!
I’ve just purchased my second couch from Plush Watergardens and I couldn’t be happier!! The service I received from Nicole, Joanne & store manager Jackie was amazing!! Not only was the customer service fantastic, these guys are a true example of a team. Highly recommended.
We recently purchased a sofa from plush at Watergardens with Joanne. We spent a large amount of time working out what would suite us as a family and the living room space and Joanne was just amazing. We looked at many combos, sofas, colours and cushions to determine what would suit our home and she was super helpful. I definitely recommend shopping with Joanne
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