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Plush Furniture VIC, Taylors Lakes

Plush Furniture VIC, Taylors Lakes

4.9 from 232 reviews

Reviews

(213)
(15)
(0)
(2)
(2)
  • Product Quality
    5.0 (31)
  • Return Claim MadeYes (0) · No (39)
  • Warranty Claim MadeYes (2) · No (35)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
  • Customer Service
    5.0 (36)


Kirby

KirbyGreater Melbourne (Inner), VIC

Delivery was above and beyond!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Taylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Just perfect!

published

We wanted to browse first and test the few options we found online. Nicole happily let us do this and once we needed extra help, she was right onto it! Super helpful and knowledgeable. She was able to answer every question we had and helped us buy our dream couch for our dream home.
Will definitely be going back when we need to start furnishing our next room!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Tahni

TahniGreater Melbourne (Outer), VIC

Amazing service!

published

Zdenka was incredible with her product knowledge and efficiency with my first time shopping for a couch! I had no idea what I was looking for but she pointed me in the right direction and made me feel comfortable and excited with my purchase! Thank you Zdenka!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Taylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Siva Malikireddy

Siva MalikireddyGreater Melbourne (Outer), VIC

Outstanding Customer Service

published

Was actually browsing for a lounge with recliners for my theatre room, which ended at Plush at Taylors lake. The store had a several variety of products on display. We were looking for Lounge with firm cushions -- this was one of the few stores that had multiple such lounge on display. Nicole from sales team was outstanding in guiding me make the right choice by checking the measurements of my theatre room, alignment and the right colors. Happy with the choice i made to purchase from Plush a.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lake
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Dutch

DutchGreater Melbourne (Metropolitan), VIC

Great Service

published

Went into the Water Gardens store not really knowing what we wanted. We were served by Sal and she couldn’t have been more helpful, her service was amazing. Sal helped out with design and colours and really listened to what we wanted.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylor’s Lakes Water Gardens
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Angelo M.

Angelo M.Greater Melbourne (Outer), VIC

Great customer service and follow up

published

cables severed on our electric recliner and repairman Corey did an amazing repair job. Corey arrived exactly on the time scheduled and was very efficient and professional. A credit to Plush Furniture. Highly recommended.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Julia T.

Julia T.Greater Melbourne (Outer), VIC

Perfect modular sofa

published

Thank you Plush for great customer service in helping me choose my new sofa. I purchased the Melbourne modular at your Taylors Lakes store in September. I was told it will come in time for Christmas and they kept their promise. I received it yesterday and had the best installers Juan and Viset, who were friendly and helpful and explained how the sofas clipped in. Im really happy with my colour of choice and sofa itself and would not hesitate to recommend Plush to anyone wishing to purchase a new sofa.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Shop and staff

published

Even though we have Plush, Zdenka at Taylors Lake store made it easy to make a purchase on our new Lounges, we made our purchase on product and knowing the plush styles and quality and the staff at the store there was no pressure it was up to us so again thanks Plush.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Ken, thank you for taking the time to share your valuable feedback with us. We are glad to hear you enjoyed your experience with our Taylors Lakes Team and look forward to passing on your kind words.
Warm regards,
Plush Think Sofas

Sakshi Bhardwaj

Sakshi BhardwajGreater Melbourne (Outer), VIC

Thanks for helping us Zdenka and Joanne!

published

Multiple designs and colors to choose , Great customer service from the staff, warranty for the product after sales, customisation which I need... all these things made me finalize my purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Sakshi, thank you for taking the time to share such wonderful feedback on your Plush Taylors Lakes experience. We look forward to sharing your kind words with Zdenka and Joanne.
Warm regards,
Plush Think Sofas

Excellent Service & Great Product

published

Nicole had excellent customer service and product Knowledge. This made selecting a recliner chair easy! We are very happy with the quality of the chair...it is very sturdy and as there were many fabric choices, we were able to select one that matches our existing furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Irene and Bill

Irene and BillGreater Melbourne (Metropolitan), VIC

Very happy with in in-store experience

published

Loved the range available, first seen online, then in store at Watergardens. Zdenka was great. She was friendly, knowledgeable and very helpful. Fantastic to deal with. With her assistance we found just what we'd been looking for. Terrific to know that if it isn't right after it's delivered we can replace it or even get a refund. Very impressed with the customer service offered.
Irene and Bill, Melbourne

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWatergardens
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Richmond Senituli

Richmond SenituliGreater Melbourne (Outer), VIC

Great investment from Purchase to Delivery.

published

Great from the get go again our 2nd purchase in 7yrs and still have old one.

Apologies forgot the shop assistants name from Taylors Lakes a Maori women friendly and welcoming as we were going through options of couches to purchase. She was very welcoming, friendly, informative and understanding with what we needed.

Delivery today from Jonathan and Camilo as our instore experience was, they were the same very approachable and friendly. Didn't mind what time they came they did their job. Gotta give it to them both working in the rain they still had smiles 15minutes and off to the next delivery. Thanks so much Instore, call centre and delivery guys.

Your services were great.
Kind regards

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Outstanding customer service

published

So happy with Zdenka and her wonderful service and product knowledge. All staff at Taylors Lakes are very helpful. I Can not wait for my sofa and I recommend Zdenka to all.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Taylor’s Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Mouna, we are so pleased to hear that you received outstanding service from our Taylors Lakes Team. We will pass your appreciation on and appreciate your recommendation.
Warm regards,
Plush Think Sofas


Hassle free shopping experience

published

Thank you to Zdenka for making our sofa purchase so easy - we were overwhelmed by choice and possibilities when we entered the store. Zdenka listened to our needs, provided helpful advice and info and most importantly gave us time and space to think and make our choices.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi HVa, we are so pleased to read of the service you received from Zdenka at our Plush Taylors Lakes Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas

Garrick P

Garrick PGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Great service 4th time around

published

This is our 4th time purchasing through Plush and we are not disappointed. Considering we knew what we wanted it was easy to choose an option. The staff take particular care in assisting and advising on what they feel are points that you should consider. We have bought furniture from other stores by when it comes to lounge suites we will always visit Plush 1st.
Thanks again for a great experience, and you never know when we will be back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationTaylors lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Bev

BevGreater Melbourne (Outer), VIC

  • Verified customer

Love Plush!!!

published

Thank you Zdenka for all your help, advice & the time that you spent with us choosing our lounge suite & accessories. Nothing was too much trouble! Great customer service & fantastic products.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Bev, we are so pleased to read of the service you received from Zdenka at our Plush Taylors Lakes Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas

Bev
Bev

Zdenka was VERY helpful & I'm more than happy to give her my feedback. It's all too often that people are quick to complain but not as quick to acknowledge good service. Once again thank you & I will be recommending Plush to my family & friends :)


Tanya

TanyaGreater Melbourne (Metropolitan), VIC

Great customer service!!!

published

I’ve just purchased my second couch from Plush Watergardens and I couldn’t be happier!! The service I received from Nicole, Joanne & store manager Jackie was amazing!! Not only was the customer service fantastic, these guys are a true example of a team. Highly recommended.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Mike l

Mike lGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Customer service

published

We recently purchased a sofa from plush at Watergardens with Joanne. We spent a large amount of time working out what would suite us as a family and the living room space and Joanne was just amazing. We looked at many combos, sofas, colours and cushions to determine what would suit our home and she was super helpful. I definitely recommend shopping with Joanne

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Perfect fit.

published

I would like to thank zdenka from Plush Taylor lakes for helping my son find the perfect chair. Nothing was to much trouble and she took her time explaining everything to him. We appreciate how valued you made him feel. Definetly coming back.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Taylor lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Kerrie, we are so pleased to read of the service you received from Zdenka at our Plush Taylors Lakes Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words.
Warm regards,
Plush Think Sofas


Kaila

KailaGreater Melbourne (Outer), VIC

Service was professional and very helpful

published

To start off by stating by saying that Zdenka of Taylor’s lakes is a knowable, professor helpful person, we were just browsing in the store and we ended up buying an item.
The store was easy to navigate
Wasn’t surprised with the product and the quality. I couldn’t recommend this sales person highly enough she was so helpful, knowledgeable of her products and a real pleasure to deal with

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylor’s lakes
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

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