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Plush Furniture VIC, Taylors Lakes

Plush Furniture VIC, Taylors Lakes

4.9 from 217 reviews

Great customer service!!!

I’ve just purchased my second couch from Plush Watergardens and I couldn’t be happier!! The service I received from Nicole, Joanne & store manager Jackie was amazing!! Not only was the customer service fantastic, these guys are a true example of a team. Highly recommended.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Tanya, thank you for taking the time to leave such a glowing review of our Plush Taylors Lakes Showroom. We look forward to sharing your kind feedback with Nicole, Joanne and Jacqui and hope you enjoy your wonderful new sofa. Warm regards, Plush Think Sofas

Customer service

We recently purchased a sofa from plush at Watergardens with Joanne. We spent a large amount of time working out what would suite us as a family and the living room space and Joanne was just amazing. We looked at many combos, sofas, colours and cushions to determine what would suit our home and she was super helpful. I definitely recommend shopping with Joanne

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
1 comment
Hi Mike, thank you for sharing your wonderful experience with us. It is a pleasure to hear that Joanne from our Plush Taylors Lakes Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit! Warm regards, Plush Think Sofas

Perfect fit.

I would like to thank zdenka from Plush Taylor lakes for helping my son find the perfect chair. Nothing was to much trouble and she took her time explaining everything to him. We appreciate how valued you made him feel. Definetly coming back.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Taylor lakes
1 comment
Hi Kerrie, we are so pleased to read of the service you received from Zdenka at our Plush Taylors Lakes Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words. Warm regards, Plush Think Sofas

Service was professional and very helpful

To start off by stating by saying that Zdenka of Taylor’s lakes is a knowable, professor helpful person, we were just browsing in the store and we ended up buying an item.
The store was easy to navigate
Wasn’t surprised with the product and the quality. I couldn’t recommend this sales person highly enough she was so helpful, knowledgeable of her products and a real pleasure to deal with

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylor’s lakes
1 comment
Hi Kaila, we want to thank you for taking the time to share such wonderful feedback on the service you received from Zdenka upon your visit to Plush. We are so pleased to hear you feedback on the showrooms ambience and that you found your perfect fit. Enjoy! Warm regards, Plush Think Sofas

Great Service

Zdenka was extremely helpful. Very knowledgeable about their products. Zdenka went out of her way to assist and ensure we purchased a product that was right for us. Great sofa, great service

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWatergardens
1 comment
Hi Josie, thank you for taking the time to share your valuable feedback! We enjoyed reading of our great service and look forward to sharing with the team. Warm regards, Plush Think Sofas

Amazing Customer Service from the team at Plush Taylors Lakes, especially Joanne!

We recently purchased lounge suites for both living and family rooms. I was undecided and needed help making up my mind. Joanne was amazing with her knowledge and understood the look I was after and guided me with my decision. She was very patient with me as I took my time deciding. Looking forward to my delivery in a few weeks.
Thank you Joanne !

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTaylors Lakes
1 comment
Hi Rita, we are so pleased to read of your visit to our Plush Taylors Lakes Showroom. We enjoyed reading of Joanne's invaluable assistance throughout your sofa selection process and are also looking forward to your receiving your beautiful new sofa. Many Thanks! Warm regards, Plush Think Sofas

Excellent service from start to finish.

I’ve had a fantastic experience with Plush. A very large range available in store. My order even came in 4 weeks early. The quality of the product is as expected (very high quality).

Special thanks to Joel and Jason who were very understanding and hung around whilst I came back from the school run to deliver my couch.

I would highly recommend Plush.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Scott, thank you for sharing your high recommendation with us. It is wonderful to hear of your fantastic experience from the purchase to delivery and that you are now enjoying your new Plush Sofa. Warm regards, Plush Think Sofas

Great service, have brought the product before, and buying a second. And Joanne was very helpful.

Very comfortable and great quality. Have brought a few items from Plush, will always come back as quality is important. Service is also a quality that a lot of shops don’t have.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTaylor’s lakes
1 comment
Hi Maree, thank you for sharing your experience with Plush. It is great to hear of your most recent visit to our Taylors Lakes Showroom and that we have keep meeting your expectations. We look forward to your next visit and we are sure our team will enjoy your review. Warm regards, Plush Think Sofas

Professional, quick and easy

Sal Gattellari was very helpful and not pushy at all. Sal made the purchase process very quick and efficient and helped to step us through the interest free offer. The couch/sofa we bought is of very high quality and the warranty was comprehensive. Nothing was oversold and Sal treated us with respect and empathy the whole way through. We look forward to taking receipt of delivery in the next few weeks.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Taylor's Lakes (Watergardens)
1 comment
Hi there, thank you for sharing your experience with our Plush Taylors Lakes Showroom. It was a pleasure to read your glowing recount and we are sure you will enjoy your new sofa. Warm regards, Plush Think Sofas

Great Customer Service

We went to navigate the store and sat on a lot of couches however the first couch we sat we fell in love so we went back at the end. That's when we were approached and we made the purchase and colour in 30 minutes. It was easy, simple and they made us feel comfortable with our decision. Excellent customer service and great pricing.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Leanne, thank you for sharing your experience with us. It is great to hear that it was love at first sight and now you can't wait to receive your perfect sofa. Warm regards, Plush Think Sofas

Awesome Service

I have just recently purchased a couple of couches from Plush. Joanne helped us by asking all the right questions to ensure we got the configuration we needed, bringing up things I never would have thought of. I am looking forward to getting delivery to my new house. Thanks, Joanne.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylors Lakes
1 comment
Hi Vicki, thank you for sharing such great feedback on your Plush experience. We are so pleased to hear Joanne was able to assist you through your sofa selection process and that you are looking forward to delivery. We really do appreciate your kind words. Warm regards, Plush Think Sofas

Outstanding Customer Service

My husband and i walked into plush Taylors lakes and was gently greeted by Joanne S. Joanne was everything you would want and expect in a sales agent, she was honest, friendly, professional and sincere. if it had not been for Joanne we would not have purchased 2 lounge suits that same day - and at a great price.

thank you Joanne and we will recommend family and friends your way!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes
1 comment
Hi FLH, we are so pleased to read of the outstanding service you received from Joanne at our Plush Taylors Lakes Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words. Warm regards, Plush Think Sofas

Exemplary Service

The service at Plush Taylor's Lakes could not be faulted. We were fussy buyers looking for a corner suite, and ended up spending just on 2 hours to make our final decision. And yet through all that time, Jacqui Williams provided service above what would be expected. Nothing was too much trouble. Even when we felt we were on our final stage of purchase, we went back to another suite and we basically started all over again. Jacqui provided all the advice we needed, and was more than happy to provide us with sketches and layout dimensions, to ensure we were satisfied it would fit within our confined space. We are now looking forward to our delivery of the new suite.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush at Taylor's Lakes, Victoria
1 comment
Hi John, thank you for taking the time to leave such a glowing review of your visit to our Plush Taylors Lakes Showroom. It is a pleasure to hear that Jacqui was more than happy finding a sofa that met all your needs. We look forward to sharing your kind words. Warm regards, Plush Think Sofas

Great service and help

Sal from Plush - Taylors Lakes was great and provided exceptional service! She provided assistance which made it easy to purchase the sofa we needed for the space. Cannot wait to enjoy the new sofa.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylors Lakes
1 comment
Hi James, thank you for taking the time to share on the exceptional service you received from our Taylors Lakes Showroom. It is a pleasure to hear that you have found your perfect fit which you can't wait to arrive. We look forward to sharing your kind words with our team. Warm regards, Plush Think Sofas

Impeccable Service

Our experience at Plush was seamless. Joanne’s service was of the highest standard. She was well informed and had great advice, and was able to answer all of our questions. Her friendly nature and helpfulness resonated with us. We are very much looking forward to our modular lounge, and we have already recommended Plush to our family. Thanks again Joanne, your help was much appreciated :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTaylors Lakes
1 comment
Hi Vesna, thank you for your glowing review of our Plush Taylors Lakes Showroom. It is great to hear of Joanne's impeccable service throughout your sofa selection process and that you are looking forward to receiving your beautiful new sofa. Warm regards, Plush Think Sofas

Looking forward to my cosy chair!

Zdenka in Taylors lakes was very lovely! We have to wait a few weeks for delivery of the swivel cosy arm chair -but I think the wait is worth it :)

Return Claim MadeNo
Store LocationPlush Taylors Lakes
1 comment
Hi Kylie, thank you for taking the time share on your Plush experience. Our products are made-to-order and handcrafted to the highest quality in the cover of your choice. We look forward to passing on your kind words and can assure you that your order is well worth the wait. Warm regards, Plush Think Sofas

Wonderful service and best collection at Plush

Zdenka was very helpful , patient and had a great knowledge about each sofa that we were interested in . Very thankful for her guidance and wonderful service. Very satisfied with our purchase, would recommend plush to everyone .

Product Quality
Customer Service
Return Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lake store
1 comment
Hi Bhavani, thank you for your recommendation of our Plush Taylors Lakes Showroom. It is great to hear that all your boxes were ticked upon your recent visit and that you are confident in your purchase. We look forward to passing on your kind words. Warm regards, Plush Think Sofas

Awesome service!

Zdenka at the Taylors Lakes store was fantastic. From the time I went in for a quote to the time I ordered the furniture, she was very knowledgeable regarding the furniture, fabric range, very accurate on measurements and price. A lovely lady overall. Her happy, thoughtful and caring personality was a pleasure to see and I now can't wait to have my furniture delivered. So happy to have received the wonderful service that I did. Thank you Zdenka.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylors Lakes, Victoria
1 comment
Hi Grace, Thank you for taking the time to share on your experience at our Plush Taylors Lakes Showroom. We are so pleased to read of the service you received from Zdenka and look forward to sharing your wonderful feedback with the team. Warm regards, Plush think Sofas

I love my sofa and the service was impeccable

I was deciding on a electric recliner sofa and couldn't decide between 2 different brands, Both were very similar and had the same features. On going to the Taylors Lakes store I was initially surprised by the staff but on a second visit I was approached by Jackie and she was amazing. Her knowledge was outstanding. I was advised that I would have to wait for delivery due to Christmas closure and Chinese New year, however I was told that it would be approx 16 weeks. Coming closer to the date I received a call to advise that we could schedule in a day and time and I would get a call the day before to confirm. Joel sms'd to confirm delivery and a 3 hour window, and I asked if it was possible to get a call closer to the time of delivery. "No Worries" Joel said and sure enough I received a call to say they were 20 minutes away. Joel and Jason arrived on time and setup my sofa taking all rubbish away with them, tested the sofa to make sure all electrics worked.

Happy days to movie nights reclining in luxury.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lakes Vic
1 comment
Hi Jo, thank you for taking the time to share your glowing review. So wonderful to hear that all our team members from the Showroom to delivery have left such a positive image. We would love to be invited into your movie nights on our Plush Instagram page using #myplushstyle. Looking forward to seeing some amazing pictures! Warm regards, Plush Think Sofas

Outstanding customer service - great experience

Zdenka was absolutely amazing and very helpful. I couldn't believe how many different amounts of products that plush had available to look at in the store. Thank you for being so wonderful to work with and making my life easy. Looking forward to receiving my Park Avenue sofa. Thank you so much Zdenka both my husband and I were extremely satisfied with the customer service you offered.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylor's Lakes
1 comment
Hi Ashleigh, thank you for taking the time to leave your valuable feedback. We are thrilled hearing that from over 100,000 combinations of style, configuration and covers you have found your perfect fit in our Park Avenue Sofa. Warm regards, Plush Think Sofas

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Plush Furniture VIC, Taylors Lakes
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedSofas
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