Excellent and polite customer service
Frisca. After attending several stores looking for couches we attended Plush Joondalup. The sales person Iain approached us and asked if he could be of assistance. At that point we were just browsing. We freely wandered around the store and found a piece of furniture that we liked. We liked the design, comfort and build of the couches. Iain come over and answered our questions in a very polite and informative way. He explained the mix and match that we could order and assisted us with the color going and getting a larger sample for us to view. He also explained about current offers, finance and delivery options. We found Iain to be very helpful, knowledgable and polite and would recommend Iain and this store.
Excellent customer service
Found Iain extremely informative.
Was very helpful and provided lots of advice .
Appreciated that he wasn’t pushy and one of the reasons we came back to the store
Excellent price with the sale being on
Looking forward to getting our settees .
Had been thinking about a new sofa for ages. Having recently moved to Perth was great to see Plush was now in WA. Great staff and service at Joondalup. Nothing was a problem. I love my sofa.
Great service and brilliant concept.
We had seen the adverts on TV and decided to check it out. The range in the showroom was good and when we engaged with Lyn, we realised the extent of the versatility. All information was available to take home, read and decide on layouts etc. On returning to place our order, Lyn was so helpful and everything was completed with the minimum of fuss.
Excellent Service and Knowledge.
Dealt with Iain in store. Wasn't pushy and left us to browse at our leisure.
Briefly explained the concept of Plush stores over other retailers and our ability to modify any of the sofa's to tailor our needs, which was appreciated.
Once we realized an option we were interested in Iain was more then helpful assisting with pricing and fabric options. Appreciate the informed advice and most importantly not over pushy sales.
I was assisted by Claire on more than one occasion - over about 3 visits we managed to find out perfect couch to fit our required space. Claire was great at following up to make sure we had everything we needed. We don't have our new couch yet but feel it's a perfect fit and are looking forward to receiving it!
Great customer service from Claire. Very helpful.
Liked the wide range available in terms of styles and fabrics. Plenty of room in the store to wander round without feeling rushed. Look forward to receiving our sofas in a few weeks.
Attentive and knowledgeable
I went to Plush today looking to replace a rocker with a different type of chair. I had seen the Snuggle online, and was promptly greeted by Lyn Thomason, who quickly answered all of my questions. I haven't yet received the product, and hoping I will enjoy it as much as I did thr customer service. It was a pleasure to shop at Plush Joondalup. My only comment would be that with the explanations of the warranty etc. given during the sale, finalising my purchase became quite a lengthy process and a little stressful with a 4 month old in tow.
Claire in the Joondalup store was very helpful without being pushy. She was also very helpful on the phone as more questions popped up. We look forward to our sofa's arrival.
As we entered the store we were greeted by Lyn, she was very welcoming and very helpful. she has excellent knowledge of all the products and she made it so easy for us to go with Plush. she is great sale person.
we wondered through the store and had a clear view of the displays. it was also amazing that the store has the products diplayed on cards and the measurementes as well as different ways you could assemble it. another plus point was that they have sample fabrics to take home and test out. Would definitely recommend the store to people. now to wait and see the final product :)
I went to Joondalup Plush on the recommendation of a friend. I was welcomed in the store by Claire. She took her time to show and explain the many options that were available in configuration, fabric and colours. She was very knowledgeable and deliberately gave us space to discuss the options. It was so nice to deal with a sales person who was not remotely pushy because she is confident in the product. Whilst it was the first shop I had looked in, I was happy to commit to purchasing my new lounge suite. If the lounge is as good as Claire's service, I will love it!
Lynn and Gary Saunders
Our new piece of luxury
After walking and looking for most of the afternoon around Joondalup we entered Plush Joondalup with a beautiful greeting from Lyn. She asked us to enjoy our walk through the store. We strolled around and saw our dream lounge, we sat on it and both knew this was the one! Lyn was super helpful, extremely knowledgeable of her products and just an all out lovely lady that wasn’t pushy or annoying like a lot of the previous sales assistants we had dealt with that afternoon. What an asset she is to your company. Thank you Lyn for such genuine service and all your help in ya finding our new piece of luxury!!!
Lynn & Gary Saunders
Well laid out store and variety of furniture
Found exactly the furniture based on store web site.
Plenty of products in the in store range.
Very satisfied with the product bought.
Assembly of furniture was not applicable.
Very easy to make a purchase at this store due to informative and helpful staff. (Lyn Thomason)
Good customer service
Mel was very helpful and very knowledgeable and gave us time to think for ourselves once she had given us the information about the lounge suite. Thank you. Thumbs up.
I thought there was a good range of furniture in the shop
I found the service in the shop very helpful the girls were lovely and couldn't do enough to answer all the questions. I really liked the round easy chair and thought how nice and comfortable it was.
Excellent customer service
Excellent and friendly service. All staff really knew their product. Unfortunately the wait time on the product is very lengthy and above the average wait time compared to other stores however we were told of such before we made the final purchase.
Excellent, efficient service with a smile
We recently purchased a plush sofa suite from Plush in Joondalup and were lucky enough to be served by Claire, the store manager. The sales service was excellent and informative but not 'pushy' in any way. The purchase options were explained to us, so too the suite options. We were very happy with the service we received and would wholeheartedly recommend Plush Joondalup to our friends and colleagues. We were also extremely pleased with our suite choice and very much look forward to delivery.
Excellent friendly service
Cate was friendly, knowledgeable and efficient. Very easy to make a selection with great options on configurations and fabrics. Excellent service and we can’t wait for our new couch to arrive.
Fantastic Customer Service
I visited the store a few times and Lyn was just fantastic. She remembered me and knew what I wanted. She went out of her way to make this a great shopping experience and attended to all my questions and with her knowledge I found what I was looking for. Looking forward to the arrival of my couch. Thank you Lyn.
Fell in love with the Colt Sofa!
Store had beautiful quality products. And the sales person was excellent and helped in every way possible. Highly recommend Plush Sofas. Cate made our decision and experience so easy and stress free.
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