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Plush Furniture WA, Joondalup

Plush Furniture WA, Joondalup

4.8 from 210 reviews

Reviews

(191)
(12)
(0)
(2)
(5)
  • Product Quality
    4.8 (69)
  • Return Claim MadeYes (0) · No (90)
  • Warranty Claim MadeYes (2) · No (87)
  • Product Appearance As advertised (85%) · Not as advertised (15%)
  • Customer Service
    4.9 (89)


Geoff

GeoffPerth, WA

Absolutely terrible

published

We purchased a modular couch ( not cheap ) & after a few months part collapsed ( we are average weight people ) it actually hurts your back to sit on. Several visits from technicians they then lost our job, more than a year now still waiting after they were very reluctant to replace we agreed a repair, three months later still waiting. I would advise the adverts & warranty claims mean nothing. This was really sad after good shop service & a great looking piece of furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationJoondalup
See all answers

  • Verified customer

Great service at Joondalup

published

The service by Lyn at Joondalup was fantastic. She was able to help us design our couch configuration and get exactly what we wanted! After going to numerous other stores we were very impressed with her attention to detail.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Excellent Customer Service

published

Lyn Thomason who served us was polite, non pushy, knew the product we were interested in purchasing and went out of her way to make sure we had all the relevant information prior to making the purchase decision

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Debbie

DebbiePerth, WA

  • 4 reviews

Excellent service

published

Received friendly and helpful service today from Claire when buying our new lounge. Answered all questions well and pleased with the outcome. Looking forward to it arriving for my new home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup WA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Nat D

Nat DPerth, WA

Outstanding Service

published

So happy with the service received at both Joondalup and Osborne Park stores. The staff we dealt with (Claire W and Rodney G) were friendly, professional and efficient. Can't wait for our snuggle chair to arrive next week! Thanks folks!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Emma

Emma

  • 2 reviews

Wonderful service thank you Lyn

published

Thank you for all of your help and guidance Lyn, wonderful service thank you so much!! We were so thankful for your customer service, so thorough in going through our sofa purchase. Thanks again!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service and help

published

The store is well laid out and Ian"s staff where very pleasant and helpfull with the a great range of products, and giving us such a great range to choose from to suit our needs and budget

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJoondalup, WA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Phoebesaunders

PhoebesaundersPerth, WA

  • 3 reviews

Plush Joondalup - Lyn Thomason - The BEST Service!

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Joondalup - 7 Honeybush Dr, Joondalup WA 6027
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sue Finney

Sue FinneyPerth, WA

Good service

published

Iain has great customer service. He explained to me all I needed to know about the sofas I was interested in. First time in the store. I was very impressed.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent Service

published

Sam Stabler from Plush Joondalup was extremely helpful, friendly and professional. She was very patient with our indecisive decision making - we were a bit overwhelmed with the choices of materials but Sam was able to narrow it down for us to make our final choice. We will definitely be going back to Plush Joondalup to see Sam for our next sofa purchase. Wayne.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Joondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Jesse Howard

Jesse HowardPerth, WA

fantastic service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationosborne park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

sherbert

sherbertPerth, WA

  • 2 reviews

Excellent Service!

published

Store was easy to navigate with good range of furniture. We are pleased with our choice of furniture which looks good quality. Our salesman Iain was so very helpful without being pushy. He made our final selection easy with his knowledge of the product. Thank you Joondalup!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationjoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Michelle

MichellePerth, WA

  • 2 reviews

Amazingly helpful friendly staff and fantastic products

published

Love the store, open and easy to try the couches. Lots of choice and being able to customise to exactly what we need. Can’t wait to get the couch. My mums has been so comfortable we really look forward to ours.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Good display of furniture and Ian very helpful

published

Ian very good in giving a relaxed helpful service without being pushy. We are an older couple so comfort was important and helped with this plus the colour of suite in leather

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Lisa

LisaPerth, WA

Leather Lounge

published

My husband found the lounge and discussed it with Sam, I came a few days later to view it. Sam was very informative about styles, colour, practicality etc. This is the most expensive lounge we have ever bought so we wanted to make the right choice, Sam gave us some samples of leather to take home to compare to the face brick work it would sit against. We were undecided between the buff or charcoal colour and she gave us lots of tips to consider. Very helpful lady. By completing the survey we go in a draw to win $2000 from Plush but we are happy to give Sam a good review anyway as she deserved it.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Courtney Kim

Courtney KimPerth, WA

  • 3 reviews

Great customer service

published

We had a really positive experience as soon as we walked into the Joondalup showroom. Our sales consultant Claire wasn't pushy and was available to answer any questions we had.
We were really impressed with the couches on display and the choices they came with.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Julie T

Julie TPerth, WA

  • 2 reviews

Great service

published

Service was excellent and very professional. Haven’t received furniture yet so can’t comment on quality of the product. Plenty of options and fabric choices and quote was emailed and printed

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJoondalup WA
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you for sharing your valuable feedback with us. We hope you are looking forward to delivery and enjoy your sofa.

Warm regards,
Plush Think Sofas


Melissa

MelissaPerth, WA

  • 2 reviews

Great couch, poor delivery

published

We had our Melbourne couch delivered last week after a 3 month wait. The service at the Joondalup store was excellent and the couch exactly what we hoped for. However the delivery courier took our signature and left the couch unpacked and not assembled and we were also missing a bolt leaving a unsecured foot. Have since spoken to the Joondalup team who have assisted in dealing with this issue.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

ADRIAN DOYLE

ADRIAN DOYLEPerth, WA

Impressive Iain at the Joondalup Store

published

Store brilliantly laid out and easy to navigate. When we asked some questions to Iain the experience from then on was above and beyond what we have experienced in any retail purchase previously. Iain was non pushy throughout our never ending questions and was nothing but kind and playful to our 16month old daughter who done nothing but pull labels off the sofas whilst we were there including giving her a lovely cuddly toy to keep. Everything was explained perfectly and after our initial viewing, there was subsequent quotes sent via email in a timely manner. Iain was the single reason we purchased with Plush and we look forward to receiving our sofa in April.

Adrian and Emma Doyle

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review


Great advice from sales lady helped us to make up our mind one sofa or the other

published

100% satisfaction with the range of products and service level, currently awaiting delivery. Would not hesitate in recommending JOONDALUP store to family and friends. Thanks to Plush for the experience

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Thank you for sharing your valuable feedback with us! Looking forward to passing on your recommendation to the Joondalup Team.

Warm regards,
Plush Think Sofas


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