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Plush Furniture WA, Joondalup

Plush Furniture WA, Joondalup

4.8 from 161 reviews

Excellent and polite customer service

Frisca. After attending several stores looking for couches we attended Plush Joondalup. The sales person Iain approached us and asked if he could be of assistance. At that point we were just browsing. We freely wandered around the store and found a piece of furniture that we liked. We liked the design, comfort and build of the couches. Iain come over and answered our questions in a very polite and informative way. He explained the mix and match that we could order and assisted us with the color going and getting a larger sample for us to view. He also explained about current offers, finance and delivery options. We found Iain to be very helpful, knowledgable and polite and would recommend Iain and this store.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush joondalup
1 comment
Hi there, Welcome to the Plush Family! We appreciate your feedback on the showrooms ambience and that you found the perfect sofa for your home. Looking forward to your next visit and passing on your kind words to the rest of the team. Warm regards, Plush Think Sofas

Excellent customer service

Found Iain extremely informative.
Was very helpful and provided lots of advice .
Appreciated that he wasn’t pushy and one of the reasons we came back to the store
Excellent price with the sale being on
Looking forward to getting our settees .

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Vanessa, we are so pleased to read of the excellent service you received from Iain at our Plush Joondalup Showroom. It is great to hear of his assistance and we are sure he will enjoy reading your kind words. Warm regards, Plush Think Sofas

Exceptional Service

Had been thinking about a new sofa for ages. Having recently moved to Perth was great to see Plush was now in WA. Great staff and service at Joondalup. Nothing was a problem. I love my sofa.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup
1 comment
Hi Iain, it is a pleasure to read of the exceptional service at our Plush Joondalup Showroom. We are glad to hear that you have been following our whereabouts and are taking advantage of our WA Showrooms. Thank you for your lovely words and we are sure your new sofa will fit in perfectly in your new house. Warm regards, Plush Think Sofas

Great service and brilliant concept.

We had seen the adverts on TV and decided to check it out. The range in the showroom was good and when we engaged with Lyn, we realised the extent of the versatility. All information was available to take home, read and decide on layouts etc. On returning to place our order, Lyn was so helpful and everything was completed with the minimum of fuss.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup WA
1 comment
Hi Andy, thank you for taking the time to share your valuable feedback. It is a pleasure to hear that you enjoyed our unique versatility and returned to purchase your perfect fit. We look forward to passing on your kind words. Warm regards, Plush Think Sofas

Excellent Service and Knowledge.

Dealt with Iain in store. Wasn't pushy and left us to browse at our leisure.
Briefly explained the concept of Plush stores over other retailers and our ability to modify any of the sofa's to tailor our needs, which was appreciated.
Once we realized an option we were interested in Iain was more then helpful assisting with pricing and fabric options. Appreciate the informed advice and most importantly not over pushy sales.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
1 comment
Hi Nick, it is a pleasure to hear of the excellent service in our Plush Joondalup Showroom. We are glad to hear that you enjoyed browsing over 100,000 combinations of style, configurations and colours. We hope you can't wait to receive your beautiful new Plush Sofa. Many Thanks! Warm regards, Plush Think Sofas

Fantastic Service

I was assisted by Claire on more than one occasion - over about 3 visits we managed to find out perfect couch to fit our required space. Claire was great at following up to make sure we had everything we needed. We don't have our new couch yet but feel it's a perfect fit and are looking forward to receiving it!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJoondalup
1 comment
Hi Tracey, Welcome to the Plush Family! It is wonderful to hear of Claire's fantastic assistance over each of your visits to our Joondalup Showroom. Your new sofa is definitely worth the wait and if the sofa wasn't as you pictured with our Change of Heart Guarantee you can have your money back. Warm regards, Plush Think Sofas

Great customer service from Claire. Very helpful.

Liked the wide range available in terms of styles and fabrics. Plenty of room in the store to wander round without feeling rushed. Look forward to receiving our sofas in a few weeks.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
1 comment
Hi Helen, thank you for sharing your wonderful experience with us. It is a pleasure to hear that Claire from our Plush Joondalup Showroom was more than happy finding a sofa that met all your needs. We appreciate your feedback on our showrooms ambience and we look forward to your next visit! Warm regards, Plush Think Sofas

Attentive and knowledgeable

I went to Plush today looking to replace a rocker with a different type of chair. I had seen the Snuggle online, and was promptly greeted by Lyn Thomason, who quickly answered all of my questions. I haven't yet received the product, and hoping I will enjoy it as much as I did thr customer service. It was a pleasure to shop at Plush Joondalup. My only comment would be that with the explanations of the warranty etc. given during the sale, finalising my purchase became quite a lengthy process and a little stressful with a 4 month old in tow.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
2 comments
Hi Kristen, thank you for sharing on your experience with our Joondalup Showroom. You have actually chosen one of our most popular models which many of our satisfied customers will tell you is worth the wait. We are sad to hear of your disappointment and have passed on your feedback to the team. Hope you are looking forward to your delivery! Warm regards, Plush Think SofasI wasn't disappointed at all! Just thought I would share my impression that the process of finalising the sale is quite lengthy, although I understand that everything needs to be explained.

Great service

Claire in the Joondalup store was very helpful without being pushy. She was also very helpful on the phone as more questions popped up. We look forward to our sofa's arrival.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup, WA
1 comment
Hi Ingella, we are glad to hear of your recent visit to our Plush Joondalup Showroom. At Plush we take pride in leaving our customers to process our large range of cover and configuration options as well as being close-by for any assistance they may need. It is wonderful to hear that our Sofa Specialist Claire has provided the service we pride ourselves on. Thank you for your feedback which we look forward to sharing with the team. Warm regards, Plush Think Sofas

The Cameo

As we entered the store we were greeted by Lyn, she was very welcoming and very helpful. she has excellent knowledge of all the products and she made it so easy for us to go with Plush. she is great sale person.
we wondered through the store and had a clear view of the displays. it was also amazing that the store has the products diplayed on cards and the measurementes as well as different ways you could assemble it. another plus point was that they have sample fabrics to take home and test out. Would definitely recommend the store to people. now to wait and see the final product :)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationjoondalup
1 comment
Hi Joanna, we are so pleased to read of the service you received from Linda at our Plush Joondalup Showroom. It is great to hear of her assistance and we are sure she will enjoy reading your kind words. Warm regards, Plush Think Sofas

Great service

I went to Joondalup Plush on the recommendation of a friend. I was welcomed in the store by Claire. She took her time to show and explain the many options that were available in configuration, fabric and colours. She was very knowledgeable and deliberately gave us space to discuss the options. It was so nice to deal with a sales person who was not remotely pushy because she is confident in the product. Whilst it was the first shop I had looked in, I was happy to commit to purchasing my new lounge suite. If the lounge is as good as Claire's service, I will love it!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi TJP, thank you for taking the time to share on the ambience of our Joondalup Showroom. It is always reassuring to hear that our Sofa Specialists are confident in the quality of our stunning sofas. We look forward to passing on your kind comments which we are sure will make Claire's day. Warm regards, Plush Think Sofas

Our new piece of luxury

After walking and looking for most of the afternoon around Joondalup we entered Plush Joondalup with a beautiful greeting from Lyn. She asked us to enjoy our walk through the store. We strolled around and saw our dream lounge, we sat on it and both knew this was the one! Lyn was super helpful, extremely knowledgeable of her products and just an all out lovely lady that wasn’t pushy or annoying like a lot of the previous sales assistants we had dealt with that afternoon. What an asset she is to your company. Thank you Lyn for such genuine service and all your help in ya finding our new piece of luxury!!!
Lynn & Gary Saunders

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
1 comment
Hi Lynn & Gary, we appreciate your wonderful feedback on the service you received from Lyn upon your visit to Plush. We are so pleased to hear your feedback on the showrooms ambience and that you found the perfect sofa for your home. Hope you enjoy your beautiful new sofa! Warm regards, Plush Think Sofas

Well laid out store and variety of furniture

Found exactly the furniture based on store web site.
Plenty of products in the in store range.
Very satisfied with the product bought.
Assembly of furniture was not applicable.
Very easy to make a purchase at this store due to informative and helpful staff. (Lyn Thomason)

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup WA
2 comments
A pleasant and good shopping experience.Hi Meg, it is a pleasure to hear of your wonderful feedback on our Plush Joondalup Showroom. We are happy to hear that you enjoyed our showrooms ambience and browsing our many stunning pieces. Hope you enjoy your new sofa and we look forward to passing on your kind words to Linda. Warm regards, Plush Think Sofas

Good customer service

Mel was very helpful and very knowledgeable and gave us time to think for ourselves once she had given us the information about the lounge suite. Thank you. Thumbs up.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationIt had what we wanted and was nearby.
1 comment
Hi there, thank you for sharing your wonderful experience with us. It is a pleasure to hear that Mel from our Joondalup Showroom was more than happy finding a sofa that met all your needs. Looking forward to your next visit! Warm regards, Plush Think Sofas

I thought there was a good range of furniture in the shop

I found the service in the shop very helpful the girls were lovely and couldn't do enough to answer all the questions. I really liked the round easy chair and thought how nice and comfortable it was.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup
1 comment
Hi Margaret, thank you for sharing your wonderful experience with our Plush Joondalup. We are so happy to hear that you enjoyed browsing our many stunning sofas and look forward to your next visit. Warm regards, Plush Think Sofas

Excellent customer service

Excellent and friendly service. All staff really knew their product. Unfortunately the wait time on the product is very lengthy and above the average wait time compared to other stores however we were told of such before we made the final purchase.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationJoondalup Plush furniture
1 comment
Hi Amy, we are pleased to hear of the excellent experience you had at our Plush Joondalup Showroom. We are sorry to hear of your initial disappointment and understand that you can't wait for your stunning new sofa. At Plush, we hand-craft your unique order which starts almost immediately after the order is placed and don't compromise the quality of your sofa as well as do our best to ensure the shortest lead time possible. Warm regards, Plush Think Sofas

Excellent, efficient service with a smile

We recently purchased a plush sofa suite from Plush in Joondalup and were lucky enough to be served by Claire, the store manager. The sales service was excellent and informative but not 'pushy' in any way. The purchase options were explained to us, so too the suite options. We were very happy with the service we received and would wholeheartedly recommend Plush Joondalup to our friends and colleagues. We were also extremely pleased with our suite choice and very much look forward to delivery.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
1 comment
Hi Martin, thank you for sharing your recommendation with us! We are thrilled hearing how extremely pleased you were with our service and most importantly your wonderful new sofa. We will be sure to pass on your kind words and hope you enjoy. Warm regards, Plush Think Sofas

Excellent friendly service

Cate was friendly, knowledgeable and efficient. Very easy to make a selection with great options on configurations and fabrics. Excellent service and we can’t wait for our new couch to arrive.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
1 comment
Hi Simone, thank you for taking the time to share on your recent Plush experience. It is great to hear that you enjoyed over 100,000 combinations of style, configurations and cover. We hope you enjoy your stunning new sofa! Warm regards, Plush Think Sofas

Fantastic Customer Service

I visited the store a few times and Lyn was just fantastic. She remembered me and knew what I wanted. She went out of her way to make this a great shopping experience and attended to all my questions and with her knowledge I found what I was looking for. Looking forward to the arrival of my couch. Thank you Lyn.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup WA
1 comment
Hi Karen, it is a pleasure to hear of your fantastic experience at our Plush Joondalup Showroom. We are pleased to hear of your blooming friendship and look forward to your next visit. Hope you enjoy your new sofa! Warm regards, Plush Think Sofas

Fell in love with the Colt Sofa!

Store had beautiful quality products. And the sales person was excellent and helped in every way possible. Highly recommend Plush Sofas. Cate made our decision and experience so easy and stress free.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationJoondalup WA
1 comment
Hi Rebecca, thank you for your high recommendation of our Plush Joondalup Showroom. We enjoyed reading your kind words and can't wait to share them with the team. Warm regards, Plush Think Sofas

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Plush Furniture WA, Joondalup
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedSofas
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