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Very helpful remote service
Great looking sofa and chaise purchased through Plush Online with excellent assistance from Jared A. It's just a shame that Plush can't arrange home delivery in Tasmania. Long lead time is OK for a good product manufactured to order.
I love the new recliner!!
I love the new recliner, great quality and perfect size. I had the pleasure of dealing with Jared and Lisa who have provided an excellent, professional and friendly customer service.
Delivery team were on time and professional.
Thanks Plush Team for providing an enjoyable customer experience.
The reviewer stated that an incentive was offered for this review
Great product, easy & efficient online ordering
We found Dawn from the online team a wonderful help - she made it quick and easy to order the sofa we wanted. Don't mind the longer lead time - I feel it's worth waiting for, given it's such a feature piece in your home and stays for a long time. Thanks
Friendly & Helpful with my online order by Dawn & Lisa.
Easy to view & process an order online. Helpful & friendly team, sent a quote promptly. When calling to ask questions I didn’t have to wait on hold & sales staff , Dawn & Lisa were very Polite & helpful. Great customer service. A Good selection to choose from. Great products! Look forward to receiving my order.
I have been looking to update my lounge for the last few weeks and after looking online for the last week or so i finally found the lounge i have been looking for. !
Ordering online was extremely easy, i had a quote sent though to my email in minutes outlining my order and price for delivery.
I was contacted by Lisa who was ever so helpful, she has made this transaction a breeze, as i was unsure on colors , Lisa suggested getting some samples delivered, they arrived the next day talk about 5 star service !
Lisa then followed me up a few days later to make sure i had the samples and if they were what i was after, I cant wait for my new sofas to arrive !
I will Highly recommend Plush to anyone looking to buy a lounge !
Online store service
So, technically the online store isn't actually perfect because the sofa I wanted wasn't listed there, which was annoying and perplexing - do you not want people buying that sofa?
However, I'm writing this review about the
online service and not the site itself. I used the "can we help you" pop up messaging service and was connected to Jared A. He got me from 'how do I order something that's not on the site' to 'here's your order, it should arrive in about 10 weeks' with notable aplomb. "Why notable?" I hear you ask? Well that's because I'm ...
Customer service that went above and beyond!
We are incredibly excited to have finally purchased the beautiful leather lounge that I’ve been dreaming of for the past 2 years. When we saw the January sale advertised we thought that this could be our chance. I initially engaged in an online chat with Jared Aviet who was able to help specify which couch had been advertised and outlined the leather types and colour options.
Once we had decided that we did indeed want to go ahead with the purchase, I called the helpline and again was greeted by the very friendly and very helpful, Jared, he en...
Efficient Online Ordering Process
We have to say that Huan Wang from the Clayton Support Office made the process of purchasing our coveted red leather lounge very easy and efficient. The staff at the store when we went to physically check out the swatches were exceptionally helpful as well.
Dawn was excellent. I received a very prompt call and was provided all the information I needed, made arrangements and confirmed with a quick email. Plush has excellent products that I recommend.
Dawn was very helpful and accommodating with my online sofa order.
I received the swatches of fabric in the post super fast and she was very thorough and detailed regarding making sure I knew all the details re timing and delivery of the order
Lisa was amazing!
My experience with the online store was the best I have ever experienced. Lisa went out of her way to accommodate my requests and make my choice informed considering I was hours away from any showroom.
A great experience
I am looking forward to my new sofa. I was assisted by Huan who answered all my questions patiently and with good humour and was very knowledgeable as well. Plush has a huge range of sofas and the website gives a great service to the customer with choice of styles, configuration, fabric or leather, and choice of feet. I was very glad to receive swatches of fabric as the colours were not rendered accurately on my monitor. All in all a good experience.
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