- Verified customer
Purchased a additional arm-chair on-line. Lisa was professional, knowledgeable, courteous and a pleasure to deal with.
I found the on-line store was surprisingly easy to navigate. We had already purchased a three seater sofa and arm-chair from a Newcastle store approximately 12 months prior so we knew the exact specifications that we required. Lisa contacted us following our purchase by both phone and email to confirm the order and outline the delivery procedure.
Tailored customer services! taking care from order to deliver!!
Thanks for your great customer services and matching with my conditions and tastes.
Awesome communication, thanks Huan Wang!! Your follow up from the start to the end helped me to save my time and energy. I could believe Plush is genuine from their customer services.
super helpful Lisa
I bought a couple of ottomans online and the lovely Lisa contacted me to finalize the purchase. She was super friendly, professional and went out of her way to help! And that is another reason I will always buy my sofas from plush!
Great and efficient customer service
Only place I could find a 2 seater chaise! Great price and great customer service from Lisa over the phone and email -within one hour of purchase to confirm - and Huan on the online chat
Amazing lounges and even more amazing service
If you want great service and great lounges, shop at Plush! Lisa was our online sales consultant and was the most helpful, friendly, knowledgeable person to deal with. Thanks Lisa!
So proud to be part of the plush family
This is my second purchase from plush. I love my first purchase so returned for a second. Jared A who called for confirm is a gem. Friendly, funny, efficient and so easy to deal with. Plush, he is a keeper.
Perfect service and product.
The service by Huan Wang was exceptional. She was patient while we made up our minds and kept in contact. The best service for quite a while.
In addition, the product we have ordered is perfect for our needs.
I had an excellent customer service experience in purchasing a sofa from Plush's online store. Jared A did an fantastic job - he was polite and informative. Even though our initial engagement was through the online chat platform, I felt that I was engaging with a person. He was very helpful in answering my questions and sent through the quotes promptly. I later went ahead with the purchase and he was very friendly and easy to deal with over the phone. Easily one of the most pleasant online shopping experiences I have had!
Real Customer Service with a Smile
We just bought a couch Maroochydore Plush store. We spent time looking at the everything yesterday with Maddie and went back today after checking measurements etc. We're really happy with the way Maddie explained the plush process and the various options.
At the end she explained all the items on the invoice, really impressed, great sales and customer service with a smile.
Perfect for our family, great service!
We are so happy with our sofa, it's exactly what we wanted. Ordering was really simple process, and Joel and James were exceptional when delivering; right on time, very efficient and very friendly. Great experience all round.
I visited the Highpoint store and seen by Tanya, and chatted to the online store with Dawn.
Both great service! Answered all my questions and concerns thoroughly and promptly.
I also appreciate quick replies and Dawn was very efficient!
Five star furniture matches five star customer service
Website very simple to navigate and the flexibility with online custom modular styling to your specific needs and desires. I can already guarantee
how amazingly comfortable the product is and the quality is to last forever. Customer service, Dawn called and confirmed order and provided any information required with a very smooth transaction. Very impressed, nothing better than having a caring with a very genuine manner, which is what you want (need) after spending/committing thousands on a sofa.
Excellent service. Able to meet our measured options! Sandra in Dandenong was very patient with our choices. From material to leather they had great choices. I recommend this store for quality!
very easy to navigate, range was wonderfull. not sure of quality yet as I haven't received it.
Dawn with follow up to order was very pleasant to talk with and very happy with the whole online experience with plush.
Potentially stressful decision made easy!
When we started building our home people would laugh when we said the entire colour pallet of our home was based around the eventual purchase of a brown leather couch. Except we weren't joking!
So when I purchased the Dane couch online and Jared called me to confirm the leather colour he had no idea how important the shade of leather really was in terms of suitability in our home.
Jared was really polite on phone, took as much time as was needed for us to discuss the details of the order and when I mentioned I was hesitant about the colour he s...
Best service I have had in a long time
Purchased a Petite Snuggle with ottoman on line was blown away by 55% off was unsure how to proceed so pressed chat. Huan from online sales answered all my concerns and helped navigate through the whole process she was extremely patient and helpful exceptional 10 out of 10 service'
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