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Plush Furniture Online store

Plush Furniture Online store

5.0 from 213 reviews

Online Store

Just completed making my order via the online store which was my only option since I live overseas and not able to visits a showroom. This order was made so easy with the online store with all the sofa options to choose from making it easy to review all the sofa designs, specs and fabrics. Before placing the order I called the hotline and was assisted by Jarad from the online store who provided a fantastic service and was able to answer all my questions before we proceed to place the order. Very professional customer service from Plush and now looking forward to delivery and seeing the final product which as per the reviews I have read, will also be 5 star quality mirroring the 5 star customer online service.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Julian, thank you for taking the time to share on your experience with us. We really do appreciate your feedback on our Online Showroom and look forward to passing it on. We are sure you will love your new Plush Sofa! Warm regards, Plush Think Sofas

Served by Lisa R, Great service

Thank you for great service Lisa. We had a great buying experience. We purchased our snuggle chair on an impulse however Lisa made sure we had made the right decision and sent out colour samples for us just in case. Very appreciative

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Brittany, thank you for sharing on your Online Showroom experience. We had a pleasure reading about Lisa's great service throughout your sofa selection process. Enjoy! Warm regards, Plush Think Sofas

Top customer service

Lisa and Hanna were excellent. They both know the products so well and were very prompt in getting back to me. Lisa gave us the knowledge we needed re the couch we wanted so that we could go in store and see Hanna and sort everything out really quickly.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Ally, thank you for taking the time to share your feedback! It is a pleasure to hear that Lisa and Hanna were more than happy finding a sofa that met all your needs. Looking forward to your next visit! Warm regards, Plush Think Sofas

Prompt Service

Lisa and Grant have been great at getting back to me with info quickly for my purchase of a swivel chair. It was purchased online (on Sale) and nothing has been too difficult.

Thanks,

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi there, thank you for sharing your experience with our Online Showroom. We appreciate your feedback which we look forward to sharing with the team. Enjoy! Warm regards, Plush Think Sofas

Very efficient...

An experience made easy with excellent service from Lisa and all the team at Plush. I found them to be very helpful in all areas and Lisa especially with my fabric choice she sent samples which arrived quickly so I could finalise my order without any pressure. Would recommend based on my experience.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi there, thank for sharing your recommendation on our Online Showroom. We appreciate your feedback on your excellent service and hope you can't wait for your stunning new sofa. Warm regards, Plush Think Sofas

Efficient and easy

As a soon as I made my online order, Huan called to confirm all my details and got the ball rolling asap! I’m a happy customer! Looking forward to delivery day, thanks again Huan!

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Sarah, thank you for sharing on your experience with our Online Showroom. We are so pleased to hear Huan was able to assist you throughout the process and look forward to passing on your kind words. Warm regards, Plush Think Sofas

A Perfect Purchase...

Great Service from Lisa and Huan, after purchasing my leather snuggle chair I just had to purchase a new leather sofa, the online purchase was made so easy and the girls from customer service were caring and helpful, can't wait now for my sofa to be delivered in 9 weeks..Thank you Plush...I have now recommended you to all of my friends and family..

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi there, thank you for sharing on your experience with Plush. We appreciate your feedback and look forward to passing on your kind words. Warm regards, Plush Think Sofas

Great Service!!!

Lisa was so helpful, had great knowledge of the products answered all my questions straight away. This was an additional piece to add to our existing Plush sofa, Plush have great products & great service

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi there, thank you for sharing your valuable feedback. We look forward to passing on the great service you received from our Plush Online Showroom. Warm regards, Plush Think Sofas

Excellent Customer Service

A big thank you to Rodney in the Osborne Park store. Great customer service and nothing was too much trouble. Extremely helpful and patient and took the time to talk through all the available fabric options. Easy and seamless buying experience.....would definitely recommend.

1 comment
Hi Katie, a pleasure to read that you would definitely recommend our Osborne Park Showroom. We are glad to hear that Rodney's excellent service met your expectations. Hope you can't wait for your stunning new sofa! Warm regards, Plush Think Sofas

Great service and products!

Dawn was great in helping me with all my needs on the phone and we are so excited to get our couch! We also went in store and every one was so great to help us test the couch and also pick the perfect colour for our space.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi there, thank you for sharing on your experience with our Online Showroom. It is great to hear of your all-round great experience with us. We will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Exceptional

Can’t thank Lisa enough. Courteous thoughtful and diligent. Constant communication even on the weekend. New exactly what I was looking for and showed where to find it. Even put together some ideas in different quotes. Thank you Lisa, can’t wait for my Pheonix to come. Bec xx

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Bec, thank you for your valuable feedback! Wonderful hearing that our Online Sofa Specialist Lisa was available for all your sofa needs 24/7. We are glad to hear of your excitement and look forward to your delivery. Warm regards, Plush Think Sofas

Perfect Choice

Using the Plush online website is so easy and simple. You choose your couch and are able to see it in a variety of fabrics with a lot of detail. I sent away for fabric samples and they arrived in a week.. perfect!! I used their online Chat and Lisa was prompt to respond and extremely helpful. All questions were answered and sorted without delay. She made the process so quick and easy. No hassle. I visited the Knox Store (i live on Phillip Island) and met with David.. he was amazing, caring and nothing i asked was to much trouble.. i was well looked after my trip to the store to view the products. What I really liked was the fact that David liased and communicated with me the whole of the manufacturing timeframe and to top off a great experience it is being delivered early. Plush has a great asset in David !!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Kim, thank you for sharing on your overall Plush experience. We really appreciate your feedback on our Online Showroom as well as our Physical Showroom. We look forward to sharing your kind feedback with our team and hope you enjoy your stunning new sofa. Warm regards, Plush Think Sofas

Excellent Customer Service

Many thanks to Bijoy at the Aspley Store for his close attention to our needs and for carefully explaining all aspects of our intended purchase and delivery. We are looking forward to receiving our new lounge suite.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi John, a pleasure to read of the excellent customer service you received at our Plush Aspley Showroom. It is great hearing that your needs were most important when customising your perfect fit. Enjoy your sofa! Warm regards, Plush Think Sofas

The perfect choice!

My online purchase of a sofa bed was super easy, the site was easy to navigate and fabric colors were almost exact to the samples. Jared made the process seamless .

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Angela, thank you for taking the time to share on your experience with our Plush Online Showroom. We are pleased to read of the assistance you received from Jared throughout your sofa selection process and will be sure to pass on your kind words. Warm regards, Plush Think Sofas

Excellent Customer Service, Easy Purchase, Quality Products

Using the Plush online website is so easy and simple. You choose your couch and are able to see it in a variety of fabrics with a lot of detail. I used their online Chat and Lisa was prompt to respond and extremely helpful. All questions were answered and sorted without delayed, made the process so quick and easy. No hassle. To make things even better, Lisa continued to liaise with me during the purchase right up until the end, felt really looked after. Their products are amazing value, we already have a couch that is the most comfortable couch I have ever owned. Whenever I think about a new lounge I will always go to plush as a first choice. You wont regret it.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Elaina, thank you for glowing review of our Online Showroom. We appreciate your valuable feedback and look forward to passing this on to our team. Warm regards, Plush Think Sofas

Dawn was extremely helpful and very lovely to speak with via online chat and on the phone. It worked out perfectly

Online store easy to navigate, the products are plentiful, the quality of products are great as this is our second plush purchase. We did not assemble any of the products as they come ready to use.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Jared, Thank you for sharing on your experience with our Online Showroom. We are so pleased to hear Dawn was able to assist you throughout the process and look forward to passing on your kind words. Warm regards, Plush Think Sofas

Selection and purchase so easy

We purchased our Leroy sofa on line and the ease by which to review and select the sofa was second to none. This was followed up the next morning by a phone call from Jared, he was very polite, professional and very pleasant to talk to on the phone. All and all a 5 star experience, which builds upon our previous purchase from plush. Thank you.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Hi Rick, always wonderful to hear from a returning Plush Customer! A pleasure to hear that we have met all your expectations for customer service and look forward to the next chance. Many Thanks! Warm regards, Plush Think Sofas

Good service

I don't have the product yet but it looks great and I am certainly happy with the way Jared helped me with my online order. He was knowledgeable, prompt and pleasant. The ordering process was easy.

1 comment
Hi Jennah, thank you for sharing on your experience with our Online Showroom. We look forward to passing on your lovely feedback to our team which we are sure will make Jared's day. Warm regards, Plush Think Sofas

Love my new snuggle seats.

Love my new snuggle seats - exactly what I imagined. Shout out to Danny & Sid from Demiri Transport. Their communication was informative & timely. The delivery went smoothly & was well organised - thank you!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Tanya, thank you for the feedback! Glad to hear you have chosen one of our top models which you are loving. We look forward to your next visit. Warm regards, Plush Think Sofas

Really comfortable sofa, good service

I got the Studio 3 seater recliner and am really happy with it - it's very comfortable and looks good. Lisa from the Online Showroom was helpful in clarifying my questions and sent out sample fabric colours to help me choose. Really happy with Lisa's service.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
1 comment
Hi Amanda, thank you for sharing your experience with our Online Showroom. It is great to hear that our Sofa Specialist Lisa was able to assist throughout the process and with fabric choice. Warm regards, Plush Think Sofas

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