Just completed making my order via the online store which was my only option since I live overseas and not able to visits a showroom. This order was made so easy with the online store with all the sofa options to choose from making it easy to review all the sofa designs, specs and fabrics. Before placing the order I called the hotline and was assisted by Jarad from the online store who provided a fantastic service and was able to answer all my questions before we proceed to place the order. Very professional customer service from Plush and now looking forward to delivery and seeing the final product which as per the reviews I have read, will also be 5 star quality mirroring the 5 star customer online service.
Served by Lisa R, Great service
Thank you for great service Lisa. We had a great buying experience. We purchased our snuggle chair on an impulse however Lisa made sure we had made the right decision and sent out colour samples for us just in case. Very appreciative
Top customer service
Lisa and Hanna were excellent. They both know the products so well and were very prompt in getting back to me. Lisa gave us the knowledge we needed re the couch we wanted so that we could go in store and see Hanna and sort everything out really quickly.
Lisa and Grant have been great at getting back to me with info quickly for my purchase of a swivel chair. It was purchased online (on Sale) and nothing has been too difficult.
An experience made easy with excellent service from Lisa and all the team at Plush. I found them to be very helpful in all areas and Lisa especially with my fabric choice she sent samples which arrived quickly so I could finalise my order without any pressure. Would recommend based on my experience.
Efficient and easy
As a soon as I made my online order, Huan called to confirm all my details and got the ball rolling asap! I’m a happy customer! Looking forward to delivery day, thanks again Huan!
A Perfect Purchase...
Great Service from Lisa and Huan, after purchasing my leather snuggle chair I just had to purchase a new leather sofa, the online purchase was made so easy and the girls from customer service were caring and helpful, can't wait now for my sofa to be delivered in 9 weeks..Thank you Plush...I have now recommended you to all of my friends and family..
Lisa was so helpful, had great knowledge of the products answered all my questions straight away. This was an additional piece to add to our existing Plush sofa, Plush have great products & great service
Excellent Customer Service
A big thank you to Rodney in the Osborne Park store. Great customer service and nothing was too much trouble. Extremely helpful and patient and took the time to talk through all the available fabric options. Easy and seamless buying experience.....would definitely recommend.
Great service and products!
Dawn was great in helping me with all my needs on the phone and we are so excited to get our couch! We also went in store and every one was so great to help us test the couch and also pick the perfect colour for our space.
Can’t thank Lisa enough. Courteous thoughtful and diligent. Constant communication even on the weekend. New exactly what I was looking for and showed where to find it. Even put together some ideas in different quotes. Thank you Lisa, can’t wait for my Pheonix to come. Bec xx
Using the Plush online website is so easy and simple. You choose your couch and are able to see it in a variety of fabrics with a lot of detail. I sent away for fabric samples and they arrived in a week.. perfect!! I used their online Chat and Lisa was prompt to respond and extremely helpful. All questions were answered and sorted without delay. She made the process so quick and easy. No hassle. I visited the Knox Store (i live on Phillip Island) and met with David.. he was amazing, caring and nothing i asked was to much trouble.. i was well looked after my trip to the store to view the products. What I really liked was the fact that David liased and communicated with me the whole of the manufacturing timeframe and to top off a great experience it is being delivered early. Plush has a great asset in David !!
Excellent Customer Service
Many thanks to Bijoy at the Aspley Store for his close attention to our needs and for carefully explaining all aspects of our intended purchase and delivery. We are looking forward to receiving our new lounge suite.
The perfect choice!
My online purchase of a sofa bed was super easy, the site was easy to navigate and fabric colors were almost exact to the samples. Jared made the process seamless .
Excellent Customer Service, Easy Purchase, Quality Products
Using the Plush online website is so easy and simple. You choose your couch and are able to see it in a variety of fabrics with a lot of detail. I used their online Chat and Lisa was prompt to respond and extremely helpful. All questions were answered and sorted without delayed, made the process so quick and easy. No hassle. To make things even better, Lisa continued to liaise with me during the purchase right up until the end, felt really looked after. Their products are amazing value, we already have a couch that is the most comfortable couch I have ever owned. Whenever I think about a new lounge I will always go to plush as a first choice. You wont regret it.
Dawn was extremely helpful and very lovely to speak with via online chat and on the phone. It worked out perfectly
Online store easy to navigate, the products are plentiful, the quality of products are great as this is our second plush purchase. We did not assemble any of the products as they come ready to use.
Selection and purchase so easy
We purchased our Leroy sofa on line and the ease by which to review and select the sofa was second to none. This was followed up the next morning by a phone call from Jared, he was very polite, professional and very pleasant to talk to on the phone. All and all a 5 star experience, which builds upon our previous purchase from plush. Thank you.
I don't have the product yet but it looks great and I am certainly happy with the way Jared helped me with my online order. He was knowledgeable, prompt and pleasant. The ordering process was easy.
Love my new snuggle seats.
Love my new snuggle seats - exactly what I imagined. Shout out to Danny & Sid from Demiri Transport. Their communication was informative & timely. The delivery went smoothly & was well organised - thank you!
Really comfortable sofa, good service
I got the Studio 3 seater recliner and am really happy with it - it's very comfortable and looks good. Lisa from the Online Showroom was helpful in clarifying my questions and sent out sample fabric colours to help me choose. Really happy with Lisa's service.
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