Excellent assistance from online staff!
I was assisted by two onlineStaff members. Both were friendly and helpful, responding to questions quickly. Both called back when they said they would and helped through the purchasing process
- Verified customer
Great sofas and great service!
Bought an amazing sofa from Plush via the online store, Lisa was very helpful and even posted us a sample of the fabric to help with choosing paint etc while we waited for the sofa to arrive. We are very happy with the sofa and would definitely buy from Plush again one day!
Excellent Customer Service
I am very happy with my recent online purchase, particularly with the excellent customer service I received by Dawn. Dawn assisted throughout every step of the purchasing process and was able to provide advice on both style, colour and fabric choice of the lounge as well as sizing and how it would fit within the room. I am looking forward to receiving my lounge and thankful for the assistance Dawn provided.
Feedback - Jared A
I was so pleased with Jared As help, assistance and expertise. He made the decision making and purchase process as easy as possible. If all goes well with delivery, this might be the best customer experience Ive had for a long time!!!
Extremely poor custoner service
Purchased a lounge in February 2019. Arrived May. It was damaged and had to be replaced. Was told it would be another 8 to 10 weeks. In late August I rang to see where it was up to. Was told it was going to be another 8 to 10 weeks (as it hadn't been ordered!!) so I cancelled the order and requested a refund. Many calls back and forth, with promises made to ring me back not met, and learned that a refund would not be forthcoming until the damaged lounge is collected, and that it would not occur on the same day as the collection of the damaged l...ounge. So they've had my money this whole time, are supposed to collect the lounge tomorrow, but I won't receive a refund for a few days after that, and I will have no lounge to sit on while I await another lounge that I have had to porder (obviously from another company!). The whole experience has been disgraceful.
Positive online order experience
I ordered the Modular lounge (Austin in Messina leather), by visiting the Plush website and also speaking with Lisa R over the phone, Lisa was very helpful in explaining the ordering process even though I was contacting her on a public holiday and after 5.00 pm, Lisa made the transaction easy and I am looking forward to receiving my new lounge.
Great customer service
Very happy with the quality of customer service I received from Dawn, it was immaculate and couldn't be happier with it.
Have dealt with Plush in the past and as usual I could not fault it on quality or price.
After sales support - outstanding!
I lazily inquired about some replacement feet for my lounge purchased 6 years ago not really expecting much of a result. To my surprise I got a call from Plush after sales support within 24 hours.. They knew my lounge from purchase records and had already ordered the replacement feet and were posting to me. Couldn't have been simpler. Thanks Dilraj Kahlon for superb customer service!
Stress free online shopping
Live chat was great and wasn’t obtrusive while shopping. Thanks Lisa for your efficiency and honesty. Have only just completed purchase so can’t comment on product or delivery yet but online experience was great
Love my snuggle seat and great service.
Very happy with my snuggle seat. Delivery took a little longer than anticipated but I understand that hold ups happen. I loved that they sent me a fabric sample so I could see it in real life before I ordered!
I recently purchased a chair online. The customer service received by Lisa was outstanding. She was extremely helpful, funny and really went beyond my expectations. I can honestly say it’s been a while since I’ve had such impressive customer service.
Just perfect timing
I called Huan Wang who helped me enormously from start to finish purchasing a new sofa to go with mums recliner she purchased in Penrith a year ago. Juan told me the colour and leather so it was easy to order a three seater to match for mums new home.
Thankyou to Huan such wonderful exceptional customer service!
So far service has been GREAT
I recently purchased a Sofa online. Website was easy to navigate & I appreciated the pictures that show different sofa configurations. I received a follow up phone call within days by Lisa who made sure I knew exactly what I was purchasing & ensured I didn’t have any further questions. Sofa arrives in 10 wks. If the services continues as is I would highly recommend Plush to my friends/family.
Joel and Jason from Plush delivered my couch today. They messaged to confirm the time of delivery the day before & then messaged when they were 10 minutes away. They were given the wrong address but when they called me there was no hassle with going to the correct address. I wasn’t home myself but my mum told me they were both lovely to deal with. Thanks guys for delivering my couch!
Joel and Jason from Plush delivered our couch today- they txt us when nearly here, brought our couch up stairs and put in place- no trouble at all. Very efficient and courteous. Thanks guys.
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