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Plush Furniture Physical store

Plush Furniture Physical store

ACT, Fyshwick, VIC, QLD, etc...
4.8 from 7,416 reviews

Reviews

(6,677)
(357)
(44)
(59)
(279)
  • Product Quality
    4.8 (1,442)
  • Return Claim MadeYes (28) · No (1,819)
  • Warranty Claim MadeYes (75) · No (1,766)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Customer Service
    4.9 (1,811)

Reviewer Photos & Videos

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I had great service from the store

published

Erin from Osborne Park was wonderful. Her knowledge about the product was amazing. She gave us an excellent service. She was not forceful and gave us several options in regards to what we needed. Lovely to get that sort of person full of carisma behind the counter.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne park
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Tom

TomSydney, NSW

Great Friendly Service

published

Molly was extremely friendly and helpful in assisting us in choosing the right sofa for us. We can't wait for it to arrive, and highly recommend going to this store!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Efficiency in Customer Service

published

Tash at Fyshwick store gave me great service. She explained the warranty provisions clearly and the arrangements she made for delivery of the product (electric recliner chairs) were clearly spelt out. The store has arranged the stock very well such that whatever one wants is easily found.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
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1 comment
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Geoff

GeoffPerth, WA

Absolutely terrible

published

We purchased a modular couch ( not cheap ) & after a few months part collapsed ( we are average weight people ) it actually hurts your back to sit on. Several visits from technicians they then lost our job, more than a year now still waiting after they were very reluctant to replace we agreed a repair, three months later still waiting. I would advise the adverts & warranty claims mean nothing. This was really sad after good shop service & a great looking piece of furniture.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationJoondalup
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Malteser

MalteserCanberra 2600, ACT

Excellent customer service

published

The store was set out well and had a good range of furniture. Chris provided excellent service and really knew his products. He gave me a quote for the pieces I was interested in and followed up with a written quote which he emailed to me. When I returned to the shop to complete my purchase, Natasha also provided excellent service and thoroughly explained the terms and conditions of my purchase. All staff were very friendly. I would definitely recommend Plush Furniture for lounge suites.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFyshwick ACT
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1 comment
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Kate

KateGreater Melbourne (Inner), VIC

  • 2 reviews

Wonderful service from Leona

published

I ended up at Plush as they were the only ones who offered a different style of lounge to all the others, along with colours and custom variations to suit. Then Leona at Moorrabin put up with me going backwards and forwards, even after my initial order, to change my mind. Leona and all the team there, could not have been more professional, friendly and understanding if they tried! I'm looking forward to receiving my lounge in May :-)

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoorabbin
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1 comment
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Great Customer service

published

After being provided information from Sandra at Dandenong store, we went to Frankston store to finalise the purchase. We were served by Taryn, who processed the sale in a very friendly and professional manner, going through all the details of caring for the product, details of guarantee, and delivery time frame, etc.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationFrankston
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1 comment
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ashleahld

ashleahldGreater Melbourne (Metropolitan), VIC

Exceptional service

published

Fergus had so much product knowledge, advice and guidance for our purchase, delivery options, and aftercare requirements when purchasing our new sofa. Couldn't be happier, i would highly recommend to friends and family, and will shop here again for future needs when moving into our new house.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationHighpoint
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1 comment
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Gill

GillSouth East Queensland, QLD

  • 2 reviews

Excellent customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude Valley
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1 comment
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Tanya J

Tanya JSydney, NSW

So Happy !!

published

I had the pleasure of meeting Josh at the Alexandria store and he was so lovely and professional and he gave me excellent customer service. This is my second purchase in a leather lounge after 10 years and would highly recommend a plush lounge to any one and I will return again!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
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1 comment
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ivojock

ivojockNorth Queensland, QLD

Excellent Customer Service

published

Claire was extremely good to deal with and very polite. She met all our needs and provided outstanding customer service. We would have no hesitation in recommending Plush Townsville to our friends in the future.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTownsville
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1 comment
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lizard

lizardHunter Region, NSW

Best Service Ever

published

We recently visited the Newcastle store and were blown away by the service we received from Elyse’s. She was knowledgeable and personable and certainly had our best interest at heart. We actually enjoyed our experience. Thanks Elyse

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNewcastle
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1 comment
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Teresa begg

Teresa beggPerth, WA

Teresa and Stephen Begg, Erin, the Osborne Park Plush showroom WA

published

We had been to a few stores looking at lounges and no one seemed interested in helping us. We went into plush and straight away Erin introduced herself and let us look around with no pressure of hovering over us. She answered any questions we had and it was her outstanding service that won us over. The process was so simple and Erin kept in touch with us over the last few days regarding our interest free application. If We are ever in need of another lounge will definitely be seeking out Erin for her help. Thanks again, we are so happy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
1 comment
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Amazing couch

published

Great service, very helpful and informative- easy finding what we wanted.
Josh and Jared were great.
Our first big lounge purchase and we couldn’t be happier.
Would definitely recommend and shop again.

1 comment
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Lara

LaraSydney, NSW

  • 2 reviews

Wonderful Service -The Most Professional Store and Company

published
Customer Service
Product Quality
Return Claim MadeYes
Product Appearance As advertised
Store LocationArtarmon, NSW
See all answers
1 comment
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SLS

SLS

  • 2 reviews

Excellent friendly service.

published

Michelle was very helpful and friendly. Also very sweet. She gave my daughter a Plush toy dog after she tripped over and hurt her knees. The fluffy dog and big oversized stuffed dog in the store had her smiling through the tears and we were able to decide on a sofa to purchase. We had looked at several before selecting one from Plush as they had exactly what we were looking for. Although we only realised what we wanted after visiting Plush.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
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Peter

PeterPerth, WA

Excellent service at Plush Midland

published

Jordan provided us with excellent service, very knowledgeable about the products and assisted us to find a sofa to fit our room. Store had good quality products, friendly staff and easy to shop.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMidland
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1 comment
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Tricia N.

Tricia N.Perth, WA

Excellent customer service

published

Erin from Osborne Park WA Showroom provided us with an excellent shopping experience. Erin was full of knowledge, served us with great humour and patiently talked us through the different configurations and price options. We definitely recommend the staff at Osborne Park WA Showroom.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park WA Showroom
See all answers
1 comment
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Great service at Joondalup

published

The service by Lyn at Joondalup was fantastic. She was able to help us design our couch configuration and get exactly what we wanted! After going to numerous other stores we were very impressed with her attention to detail.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationJoondalup
See all answers
1 comment
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The reviewer stated that an incentive was offered for this review


NEIVY

NEIVYSydney, NSW

Very knowledgeable and explained everything very well

published

Lysandra was very helpful. We had been to a lot of other stores prior to Plush and the customer service Lysandra provided was superior to the others. She was very knowledgeable and we come out of the store feeling very comfortable about our purchase

Regards
Kevin and Naomi

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPENRITH
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1 comment
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The reviewer stated that an incentive was offered for this review


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Questions & Answers

Peter Howard

Peter Howardasked

are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?

2 answers
Chickie
Chickie

Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Peter Howard.

The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link

https://www.plush.com.au/

Warm Regards

Plush Think Sofas


Peter Howard

Peter Howardasked

are the cushions and backs on the" cooper" 2.5 seater and 3 seater reversable?

No answers

Tina

Tinaasked

Hi is there a cleaning kit available to my leather couch?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tina,
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
Warm regards
Plush


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