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Plush Furniture Physical store

Plush Furniture Physical store

ACT, Fyshwick, VIC, QLD, etc...
4.8 from 7,626 reviews

Reviews

(6,876)
(365)
(44)
(59)
(282)
  • Product Quality
    4.8 (1,587)
  • Return Claim MadeYes (32) · No (2,006)
  • Warranty Claim MadeYes (82) · No (1,947)
  • Product Appearance As advertised (79%) · Not as advertised (21%)
  • Customer Service
    4.9 (2,005)

Reviewer Photos & Videos

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MGM

MGMSydney, NSW

Professional customer service!

published

We bought a couch recently from Plush Alexandria. The manager, Robert was very helpful in ensuring we got exactly what wanted. Definitely recommend this company for quality products and highly trained staff.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAlexandria
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1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Excellent Customer Service!

published

Customer service is amazing! Lorraine made the job so much easier. She explained everything very clearly. She expanded everything from the comfort and the price. Lorraine shared her knowledge with the pros and cons from experience with her own couch.
We are really happy with the service and they gave us an awesome deal to go with it.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPlush Furniture, Dandnong VIC
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1 comment
Plush Furniture
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Les

LesHunter Region, NSW

Outstanding Customer Service

published

This review has be coming for a couple of years so no time like the present, we purchased a 5 piece leather lounge suit that had to be made from the factory. A lot of time effort and money involved and with a money back guarantee! The lounge didn't suit our unit and with NO hesitation Plush good to their word honoured their commitment. I can't Rate Plush highly enough and in particular the Newcastle Store
Les 3-4-20

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationNewcastle NSW 2300
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1 comment
Plush Furniture
Plush Think SofasPlush Furniture
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Very helpful

published

Rodney and the staff at Plush Osborne Park were all very helpful to me with my recent purchases I was very happy with the service I received. Rodney answered all of my queries and was ver helpful and friendly.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
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1 comment
Plush Furniture
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Dinah

DinahPerth, WA

Perfect

published

The store is easy to locate, the stuff are awesome they provide everything I need
Explain about the products introducing the customer right as well, also the store is beautiful, love to visit again

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
1 comment
Plush Furniture
Plush Think SofasPlush Furniture

The reviewer stated that an incentive was offered for this review

Susanna

SusannaPerth, WA

Excellent!

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
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1 comment
Plush Furniture
Plush Think SofasPlush Furniture

EXCELLENT SERVICE

published

My partner and I were looking to buy a leather modular sofa, that would fit our living room space. Natalia approached us in store and looked after us over the duration of the afternoon, providing us with excellent, friendly service and catering to all our specific needs regarding the couch. We were extremely impressed by our experience with Natalia at Plush and look forward to receiving our custom order in the coming months. Highly recommend Plush for customisable furniture and super personable service!

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsbourne Park
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1 comment
Plush Furniture
Plush Think SofasPlush Furniture

Great Staff

published

Natalia was so helpful and very knowledgeable on the products. Helped us tremendously in deciding which lounge suite to buy. A great salesperson. Would recommend your company to friends and family and recommend Natalia. Jenny

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsborne Park
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1 comment
Plush Furniture
Plush Think SofasPlush Furniture
Jay North

Jay NorthGreater Melbourne (Metropolitan), VIC

Fabulous Experience

published

A huge thank you to Taryn at the Frankston showroom for helping us choose our beautiful new lounge. She was a pleasure to deal with, and we ended up choosing something different to what we went in to purchase, at an exceptional price. We are so looking forward to having our new lounge in our home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFrankston
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1 comment
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Jared

JaredPerth, WA

Great service

published

Rodney was extremely helpful and made it very easy for us. Showing us all types of related furniture we were shopping for. Very happy with the customer service and can’t wait to get our new swivel chair

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

The reviewer stated that an incentive was offered for this review

Christy T.

Christy T.Sydney, NSW

Will never buy anything else

published

We purchased a “Melbourne” style couch approx 12yrs ago. It was the best couch ever. We are doing renovations & needed a new couch, so we immediately thought of “Plush” after such a great experience 12yrs ago. Frances was great with looking at our options for our new space at home. I highly recommend you speak Frances & bring the dimensions if you know them. We were just about lock in the “Cooper” style when Frances mentioned the “Melbourne”. We giggled as we have have already. We walked over to the display “Melbourne” & once again, it was the best couch ever. I cannot see ever buy anything else. Please keep making the Melbourne as we’ll be back in 12yrs for the next one!

Christy

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationPlush Artarmon
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Adam

AdamPerth, WA

Very good customer service

published

Rodney at the Osborne Park showroom was very attentive and personable without being pushy.
Rodney showcased extensive knowledge of the products Plush sell and made us to make informed decisions a lot easier.

The products were all very well made and we're looking forward to receiving our furniture.

Cheers
Adam

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOsborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Excellent customer service & product!

published

I walked into the store, told Florent what I was looking for (after multiple hours of searching and starting to feel despondent) and he took me directly to two items in store. I bought the second one! He was friendly, informative & gave me plenty of time to consider my options. I went back the next day to collect. They are a great team at Logan.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationPlush Logan Super Centre
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1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great customer service

published

We went to plush Alexandria and we were assisted by Chris. He was great, professional and easy to take to. He listened to everything we wanted in a couch and gave us great product detail.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Sean D.

Sean D.Perth, WA

Fantastic customer service!

published

Natalia was very patient with us, helping us price all the different options we were interested in.
We are quite picky with our selection, but in the end she was able to help us find what we were looking for. She's very friendly and very knowledgable about their products.
Thanks Natalia!
Sean D.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne Park
See all answers
1 comment
Plush Furniture
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Sean T.

Sean T.Perth, WA

Great service

published

Natalie of the Osborne Park store was extremely helpful and friendly. She skillfully worked out what we actually wanted in a lounge suite when weren't even sure ourselves. She helped us navigate through a sea of options to a decision we were very happy with. We always make sure we buy from stores where the sales staff are gentle, relaxed, helpful but not pushy. There are many store options when buying furniture but Natalie made the choice easy. We are both very satisfied with our purchase and the service we received.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationOsborne Park, WA
See all answers
2 comments
Plush Furniture
Plush Sofas A.Plush Furniture
Sean T.
Sean T.

Oops - sorry about the typo. I should have said "Natalia", not "Natalie". Apologies!

Lorraine G.

Lorraine G.Perth, WA

Faultless service

published

Very satisfied. We were able to find exactly what we wanted with the help and advice from Rodney. We were also show several options to help us decide what would suit us.first class customer service

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Kristy H.

Kristy H.Perth, WA

Outstanding customer service and product knowledge

published

Myself Kristy Hawke and David Louw visited the Osborne Park Store, this was our first visit to a plush store and we were pleasantly surprised. Being that there are a range of options available to customise our product we were a little unsure where to begin. Thankfully we found the staff extremely helpful in guiding us through the process and we were able to reach a design we are very happy with. We'd like to thank Rodney Grayson whom assisted us. The level of customer service and product knowledge was outstanding and this is truly rare to come by. We would consider him to be a true asset to the Plush company.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationOsborne Park
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
Stephanie Keenan

Stephanie KeenanGreater Melbourne (Outer), VIC

Great service!

published

Great service received form Melissa at the knox store. The store was easy to navigate and extremely clean given the current circumstances. Will definitely return when I need another couch.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationKnox
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture

Great service and good advice

published

Tash at Fyshwick Showroom provided excellent service, helping me choose the right colour and material for my chair, even with 2m social-distancing (don't forget this folks - coronavirus is very serious).

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers
1 comment
Plush Furniture
Plush Sofas A.Plush Furniture
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Questions & Answers

Peter Howard

Peter Howardasked

SA, Gepps Cross

are the cushions and backs on the "Cooper " 2.5 and 3 seater sofa reversable and removable?

2 answers
Chickie
Chickie

Hi Peter the Cooper is a fixed cushion model,so not removable or reversible.

Plush Furniture
Plush Sofas A.Plush Furniture

Hi Peter Howard.

The Cooper range has a fixed seat and back cushion. Hope this helps however if you have any further questions please feel free to contact our quality assurance team via the below link

https://www.plush.com.au/

Warm Regards

Plush Think Sofas

Peter Howard

Peter Howardasked

SA, Gepps Cross

are the cushions and backs on the" cooper" 2.5 seater and 3 seater reversable?

No answers
Tina

Tinaasked

VIC, Preston

Hi is there a cleaning kit available to my leather couch?

1 answer
Plush Furniture
Plush Sofas A.Plush Furniture

Hi Tina,
All showrooms have our recommended cleaning products available to purchase, they will also be able to advise which product is suitable for your leather.
Warm regards
Plush

Get an answer from our members and Plush Furniture representatives

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