Plush Zara

I purchased the Zara Petite after months of deliberation (thank you to Lan for her unwavering patience and help!!!).

The sofa arrived a week ahead of schedule which was excellent. I got the sofa and sat in it and it was rock hard. Not like the soft, plush one in the showroom. I literally get pins and needles in my legs from sitting on it. I called Plush Support and they sent a technician around who confirmed it was hard and thought it was due to the Petite having smaller cushions, or because complaints used to be it was too soft so they’ve no...

So ive given them 14-16 weeks like they said would take to arrive and nothing.
I was hesitant in leaving a review waiting for them to make it right but have failed.
Upon purchase the sales rep at Alexandria NSW said at least 20+ times that if we were NOT happy with the purchase we could replace it for a new one or different NO QUESTIONS ASKED. Anyway...12 weeks later our Sofa arrives. On first glance very nice. After sitting on it...It sinks and have noticed they have skimped on stuffing. The Chaise needs ALOT more filling. We call up...Its i...

Christine's demeanour, professionalism and empathic service was one I'll never forget! Christine went above and beyond to accommodate for us and our needs. She made the whole experience seamless and stress-free. Go to the auburn store and ask for Christine you won't regret it!! Thank you so much!

What started as a bargain buy with great features turned into a nightmare.

Piling fabric that looks shocking and is loose
Lumpy seating
Looked years old in a matter of months. Hate it!

Plush suggested getting a piler and left it at that. Useless service. Never again!

I purchased the Santa Monica 3 seat sofa from Plush sofas Warrawong. It is truely the most comfortable sofa I have bought. The staff were extremely helpful in my selection and wouldn't hesitate in recommending their products and service.

I would not purchase from Plush again. We purchased a 6 peice Zara in Mondo fabric 2.5 years ago And the fabric pills terribly. Looks awful. Plush responded to complaints by sending a heavy duty pilling machine which we have to use weekly to maintain the lounge. A technician inspected and advised the fabric will pill badly for the life of the lounge. At the time of sale we were told there would be minimal pilling. Plush have denied my warranty claim regarding the misrepresentation.

Suzannah from Richmond store was very helpful. Quality product and outstanding service (very informative, great product knowledge and customer service attitude)
Would recommend plush to friends and family. Thank you a

Purchased a Zara 2 str Sofa with chaise.
Totally love it. It’s so comfortable and hubby has claimed the chaise, Larry and Toni at the Myaree showroom were amazing with their knowledge and help. Can’t wait until we finish decorating our next room to purchase our next sofa from plush.
Thank you guys.

Interested in a response from Plush on feedback re lumpiness of the Zara sofas. Is this typical or unusual? What can be done to minimise the risk of it occurring?

We are totally in love with our Zara! So comfortable and stylish, and easy to clean. The team at Plush Jindalee were fantastic and helped us from start to finish to pick the perfect sofa, including colour and material. We couldn't be happier! Thank you!

Within a matter of months our 4 seater Zara sofa started piling and sagging. I've had sofas last 10 times as long in better conditions. Bitterly disappointed. Called plush out and they said nothing we can do it's the fabric and left it at that. So now what was initially a beautiful couch is essentially an eyesore. Never again!

We were after 2 long sofas for our new home. Jenny, ( who was extremely helpful) from the Frankston store recommended the Zara. We ordered a 4 seater, a 2 seater and a chaise. It was expertly delivered and assembled prior to the due date. We had one minor problem so a serviceman, Cory, arrived on time on the agreed day. It was fixed within minutes.
The Zara looks great and is extremely comfortable, I haven't noticed lumps or wrinkles.
Love it!!

I was shopping for new dining & lounge room furniture at the Springvale Homemaker Centre. I bought a new home, and (apart from limited time) I found it quite daunting and stressful as I had so many pieces to coordinate with both new and existing furnishings, my own personal style, needs/wants, budget, as well as the colours & style of the house!
When I walked into the Plush store (exhausted), I was greated by Chun and the rest is history! I have "eclectic/retro" taste. He listened to what I wanted, saw photos of my home, and we chatted on ...

I have ordered the 4 seater Zara sofa. Tim was there for all my small big and silly questions! After speaking to him I didn't go anywhere else. Initially wanted a King Living sofa. But cost too much and had a friend who had the Zara and was amazed at the comfort and room after only sitting on it once.

after a week I noticed lumps and wrinkles in the sofa cushions. Had someone come out and say because it's a feather top it's 'normal' I was not told it was a feather top and I specifically told the staff assistant I wanted something firm that would hold its shape unlike the Phoenix sofa which is feathers and was assured this would not happen with the Zara!
So now I have 2 horrible wrinkled lumpy sofas that I received only 2 months ago that looks years old and ugly!
My cheap 6 year sofa from furniture galore is in better condition then this!