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Police Bank Branches

Police Bank Branches

2.9 from 7 reviews · View Statistics

Reviews

2.9

7 reviews
4
(0)
3
(0)
  • Transparency
    3.8 (5)
  • Customer Service
    3.0 (6)
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Len

LenSydney Surrounds, NSW

  • 2 reviews

Thank You

published

This is my third review as i got a call from Andrew the manager following my review and he and his team Rob, jumped through hoops to help me get the loan I needed in the end. i am forever grateful for your help and hard work. God bless.

Len

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
Paul C

Paul CGreater Melbourne (Inner), VIC

  • 2 reviews

Excellent Bank, excellent customer service and mortgage lender

published
Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
1 comment
Police Bank
Police Bank M.Police Bank
Greg

GregSydney, NSW

  • 2 reviews
  • 3 likes

Customer service used to be top notch, now?

published
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
1 comment
Police Bank
Police Bank M.Police Bank
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Michael Ryan

Michael RyanIllawarra, NSW

Top of the tree

published

40 years
Most reliable, every time there has been an issue I can rely on this branch to sort the problem , fix it and contact me with result.
10 out of ten. Cannot express enough how good this Branch and the Bank staff are.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
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Bill Haran

Bill HaranIllawarra, NSW

  • 5 reviews
  • 7 likes

Hoops Hoops Hoops

published

Been with Police Bank for 40 years no repayment problems ever wanted to borrow $15 K and put through so many hoops decided not to proceed. Very poor service as well.

Incentivised ReviewNo
TopicLoan Application
1 comment
Police Bank
Police Bank M.Police Bank
Teeny69

Teeny69Mid North Coast, NSW

  • 2 reviews
  • 1 like

Staff dont have the skills to manage more than one account.

published

Staff dont have the skills to manage more than one account. Say they will get back to you within 24hrs. 1week later nothing. Takes so long to get a loan that the documents are out of date.

Transparency
Customer Service
Incentivised ReviewNo
TopicLoan Application
See all answers
1 comment
Police Bank
Police Bank M.Police Bank

Waiting time over the phone

published

I've just waited on the phone for 11min 22secs. And that whole time was ads. I didn't get any update on my progress in line so I hung up! I'd like to know my call is progressing at least!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
See all answers
1 comment
Police Bank
Police Bank M.Police Bank

Hi Denese Anne,
We're sorry to hear about your disappointing experience today. Could you please send an email to marketing@policebank.com.au with your member number & best contact details and a member of our team will be in touch with you shortly.

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