Better than most
I had money with Police bank for a number of years. These guys were always helpful and easy to talk to.
Sadly for us their interest rates have dropped too low and we have moved elsewhere.
Never really had any issues and found them better better then most banks.
- Verified customer
Great customer service
we just did a debt consolidation loan with police bank I must say Robert G member service officer did an excellent job, loan only took 2 days to approve. everything straightforward no surprises way better rate than big 4 banks not sure why we didn't do this early, Police bank is excellent I think will be using this bank for home loans and our everyday banking.
Terrible customer service, difficult process
Applied for a personal loan. The customer service representative seemed to have no clue throughout the process. I had to resend requested documents 3 times and repeat information even though the information had previously provided (and acknowledged) in earlier emails. The service was so poor and the process made to be so lengthy and complex and went back and forth for weeks that in the end I withdrew my application. I don’t recommend Police Bank. Frankly I believe paying a higher interest rate to go with one of the big banks is worth it to save you the hassle of having to go through Police Bank.
Excellent Mortgage Service
Police Bank customer of more than 20 years. I have just bought a new home and sourced the mortgage from Police Bank. Both the product and the service have been beyond compare. I also applied via Aussie who offered me a loan that didn’t suit and they took weeks to do it. The mobile mortgage lender at Police bank had me do a no fuss application over the phone and the pre-approval came through the next business day. The valuation and unconditional approval came the day after. From zero to unconditional approval in three days. The loan itself is ex...actly what I wanted at an interest rate that Aussie couldn’t match with all their lenders. The service was amazing. I dealt directly with the one person who was always available and put everything together so efficiently and so fast I couldn’t believe it. Thanks you Police Bank and thank you Marnie.
Made the process easy! Great customer service and advice.
We are new to police bank and cannot fault our experience. Clear and timely communication, tailored advice and amazing customer service. Really helped us with our first home loan. Would highly recommend!
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