Excellent Mortgage Service
Police Bank customer of more than 20 years. I have just bought a new home and sourced the mortgage from Police Bank. Both the product and the service have been beyond compare. I also applied via Aussie who offered me a loan that didn’t suit and they took weeks to do it. The mobile mortgage lender at Police bank had me do a no fuss application over the phone and the pre-approval came through the next business day. The valuation and unconditional approval came the day after. From zero to unconditional approval in three days. The loan itself is ex...actly what I wanted at an interest rate that Aussie couldn’t match with all their lenders. The service was amazing. I dealt directly with the one person who was always available and put everything together so efficiently and so fast I couldn’t believe it. Thanks you Police Bank and thank you Marnie.
Quality customer service and advice
I would like to highlight the excellent customer service I have received recently from Border Bank (formerly Customs Bank)/ I have dealt with staff a number of times regarding property sales/purchases and general account enquiries. On all occasions I have received individual focused customer service at a high level and really appreciate the advice and assistance. I wish to highlight this excellent customer service to the Executive as staff deserve to be acknowledged and it is one very important reason I remain with the bank - individual service. Thanking you.
Customer service used to be top notch, now?
I've been a member of the Police Credit Union, now Police Bank for more than 30 years, in that time I've never had an issue with the operations or the customer service side (even though branches are relatively non existent).
I've spoken with the people in at customer service almost on a weekly basis over that time and they have always been friendly, knowledgeable and competent.
I have no idea what has changed in the last six months but the experience I've had has been the exact opposite, very rarely does anyone have any reliable knowledge of ...the operations of the bank and on consecutive inquiries I've been supplied inaccurate or bogus information in response to my banking needs. Whatever management has done to the call centre, please return it back to what it was because if you have no branches and your call centre staff can't function in the most basic of banking operations you no longer function as a bank.
Top of the tree
Most reliable, every time there has been an issue I can rely on this branch to sort the problem , fix it and contact me with result.
10 out of ten. Cannot express enough how good this Branch and the Bank staff are.
Waiting time over the phone
I've just waited on the phone for 11min 22secs. And that whole time was ads. I didn't get any update on my progress in line so I hung up! I'd like to know my call is progressing at least!
The worst Bank ever have no customer service.
I have been a member for the past 12 years and have only been with Police bank. their service is the worst you will get there is no customer support at all. I have always paid my loans on time and lately every time i ask to refinance or for their help i get knocked back. They make you jump through hoops only to knock you down. Then they wonder why people go elsewhere and get loans with higher percentage. Don't send us emails offering better services when you don't honour them. I am very disappointed and will be changing banks. Don't waste your time with a bank that don't look after their Customers.
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