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Police Bank

Police Bank

Branches, Online
2.4 from 25 reviews · View Statistics

Reviews

3.2

6 reviews
5
(3)
4
(0)
3
(0)
2
(1)
1
(2)
  • Transparency
    3.8 (5)
  • Customer Service
    3.0 (6)
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Excellent Mortgage Service

published
Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions and Loan Application
Shelley

ShelleyPerth, WA

  • 2 reviews

Quality customer service and advice

published

I would like to highlight the excellent customer service I have received recently from Border Bank (formerly Customs Bank)/ I have dealt with staff a number of times regarding property sales/purchases and general account enquiries. On all occasions I have received individual focused customer service at a high level and really appreciate the advice and assistance. I wish to highlight this excellent customer service to the Executive as staff deserve to be acknowledged and it is one very important reason I remain with the bank - individual service. Thanking you.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions and Loan Application
1 comment
Police Bank
Police Bank M.Police Bank

Hi Shelley,

I'm glad to hear about your great experience and thanks for taking the time to let us know! I will be sure to pass this onto our executive team. Please don't hesitate to get in contact if there's anything else we can assist you with.

Greg

GregSydney, NSW

  • 2 reviews
  • 3 likes

Customer service used to be top notch, now?

published
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
1 comment
Police Bank
Police Bank M.Police Bank
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Michael Ryan

Michael RyanIllawarra, NSW

Top of the tree

published

40 years
Most reliable, every time there has been an issue I can rely on this branch to sort the problem , fix it and contact me with result.
10 out of ten. Cannot express enough how good this Branch and the Bank staff are.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions

Waiting time over the phone

published

I've just waited on the phone for 11min 22secs. And that whole time was ads. I didn't get any update on my progress in line so I hung up! I'd like to know my call is progressing at least!

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions
1 comment
Police Bank
Police Bank M.Police Bank

Hi Denese Anne,
We're sorry to hear about your disappointing experience today. Could you please send an email to marketing@policebank.com.au with your member number & best contact details and a member of our team will be in touch with you shortly.

Len

LenSydney Surrounds, NSW

  • 2 reviews

The worst Bank ever have no customer service.

published

I have been a member for the past 12 years and have only been with Police bank. their service is the worst you will get there is no customer support at all. I have always paid my loans on time and lately every time i ask to refinance or for their help i get knocked back. They make you jump through hoops only to knock you down. Then they wonder why people go elsewhere and get loans with higher percentage. Don't send us emails offering better services when you don't honour them. I am very disappointed and will be changing banks. Don't waste your time with a bank that don't look after their Customers.

Transparency
Customer Service
Incentivised ReviewNo
TopicGeneral Transactions and Loan Application
1 comment
Police Bank
Police Bank M.Police Bank
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