- Verified customer
Great customer service
we just did a debt consolidation loan with police bank I must say Robert G member service officer did an excellent job, loan only took 2 days to approve. everything straightforward no surprises way better rate than big 4 banks not sure why we didn't do this early, Police bank is excellent I think will be using this bank for home loans and our everyday banking.
This is my third review as i got a call from Andrew the manager following my review and he and his team Rob, jumped through hoops to help me get the loan I needed in the end. i am forever grateful for your help and hard work. God bless.
Terrible customer service, difficult process
Applied for a personal loan. The customer service representative seemed to have no clue throughout the process. I had to resend requested documents 3 times and repeat information even though the information had previously provided (and acknowledged) in earlier emails. The service was so poor and the process made to be so lengthy and complex and went back and forth for weeks that in the end I withdrew my application. I don’t recommend Police Bank. Frankly I believe paying a higher interest rate to go with one of the big banks is worth it to save you the hassle of having to go through Police Bank.
Excellent Mortgage Service
Police Bank customer of more than 20 years. I have just bought a new home and sourced the mortgage from Police Bank. Both the product and the service have been beyond compare. I also applied via Aussie who offered me a loan that didn’t suit and they took weeks to do it. The mobile mortgage lender at Police bank had me do a no fuss application over the phone and the pre-approval came through the next business day. The valuation and unconditional approval came the day after. From zero to unconditional approval in three days. The loan itself is ex...actly what I wanted at an interest rate that Aussie couldn’t match with all their lenders. The service was amazing. I dealt directly with the one person who was always available and put everything together so efficiently and so fast I couldn’t believe it. Thanks you Police Bank and thank you Marnie.
Made the process easy! Great customer service and advice.
We are new to police bank and cannot fault our experience. Clear and timely communication, tailored advice and amazing customer service. Really helped us with our first home loan. Would highly recommend!
Quality customer service and advice
I would like to highlight the excellent customer service I have received recently from Border Bank (formerly Customs Bank)/ I have dealt with staff a number of times regarding property sales/purchases and general account enquiries. On all occasions I have received individual focused customer service at a high level and really appreciate the advice and assistance. I wish to highlight this excellent customer service to the Executive as staff deserve to be acknowledged and it is one very important reason I remain with the bank - individual service. Thanking you.
Excellent Bank, excellent customer service and mortgage lender
Lately we have been buried in our home loan, car loan and credit card repayment debts, plus having children and day to day bills and expenses, we were having a difficult time finding the money and just unable to get a break. The only way was to refinance and debt consolidate our home loan, car loan and credit card debts.
After conversation with our Bank (Bankwest) and speaking to four mortgage lenders and spending many hours and weeks handing forms every person I spoke to kept advising that I cannot service the loan and Bankwest cannot help u...s. Although being with them for 11 years it was disappointing that they could not help me out as I have always paid in time without any issues. I tried the big four banks to see if I can refinance and debt consolidate, the answers were all the same, it was like talking to a robot, same answers that I am unable to service the loan and can't afford it. At wits end I thought I will give Borderbank/Policebank a call, as we met a mobile lender during a work function. Straight away he helped us and had a look at what can be done other than the usual robot lender that I am used to, he provided great customer service, actually looked at what can be done not just what the computer says, empathised with our situation and I was surprised that he said it can be done. Our mobile lender kept in contact with us either face to face, phone or email, during the refinancing and debt consolidation process, he was honest, friendly plus easy to get along with. Our mobile lender went above and beyond, even creating a budget to keep us out of debt, he showed us how much we could save and how quickly we can repay our home loan even after refinancing.
Easy Loan Application and Very Helpfull
My partner and I have acquired a home loan through Police Bank and Daniel Peachey helped facilitate that loan.
As first home buyers we are new to the scene with plenty of questions and worries. However Daniel was always readily available for a chat to explain through everything step by step to help ease our minds and determine the best process for our current situation. He would always keep us updated throughout the application and has a wealth of knowledge which he enjoyed sharing with us to help us understand the entire process.
Hoops Hoops Hoops
Been with Police Bank for 40 years no repayment problems ever wanted to borrow $15 K and put through so many hoops decided not to proceed. Very poor service as well.
Staff dont have the skills to manage more than one account.
Staff dont have the skills to manage more than one account. Say they will get back to you within 24hrs. 1week later nothing. Takes so long to get a loan that the documents are out of date.
The worst Bank ever have no customer service.
I have been a member for the past 12 years and have only been with Police bank. their service is the worst you will get there is no customer support at all. I have always paid my loans on time and lately every time i ask to refinance or for their help i get knocked back. They make you jump through hoops only to knock you down. Then they wonder why people go elsewhere and get loans with higher percentage. Don't send us emails offering better services when you don't honour them. I am very disappointed and will be changing banks. Don't waste your time with a bank that don't look after their Customers.
WORST BANK I'VE EVER ENCOUNTERED
I have been a member for close to 25 years (my brothers and dad have also been members for 35+ years). I have had multiple loans that have been paid off in full over that 25 years with an excellent credit record. In the last 18 months I have unexpectedly fallen on hard times financially due to unforseen circumstances and found it difficult to keep up regular repayments on the last of the remaining loan, which is not a significant amount. Whilst the other major big banks who I have been with for less time have been extremely understanding and em...pathetic of my situation and have worked with me to come to a reasonable new arrangement to pay off debts, the Police Bank wouldn't even hear of it and pursued legal action. They were rude, aggressive and pushed me to the edge when I already have serious mental health issues. This is how people get pushed to brink of bankruptcy and suicide. Absolutely disgusting and appalling behaviour. Go elsewhere - ANYWHERE else. They do not care about the mental health of police families. Corporate bullies.
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