Several excuses & states disability support pension is not a 'permanent' enough of an income
Applied for their eye-catching 7 year green car loan, and no reply for 3 weeks so i call them.
Loan was declined for several reasons, but different reason every-time i spoke to a new person.
1. Was first told that average spending for someone in my circumstances was in their modelling was $1,000 per month more than i spend. Of course don't take into account that not everyone is the same, nor look at 3 months worth of bank statements that proved this.
2. Projected saving from switching from a 9L per 100km car to a 3.4L per 100km for 33,0000 k...
Possibly the worst service imaginable!
Every interaction with Police Bank has been disgraceful. Dating all the way back to 2009 when I first applied for a loan with them. Their customer service was so appalling while applying for the loan that I took my business elsewhere. Their loans aren't the best and you can find better at other banks.
Signed up for a lease on a motor vehicle through Maxxia and the lease was financed through Police Bank. Provided my new contact information in 2013 as my email and home address had changed since I last used them in 2009. Since 2013, I had the m...otor vehicle and was in constant communication with Maxxia with no issues. Come time that the lease was about to expire I wanted to pay out the remaining figure. Called Police Bank numerous times and their service was terrible once again, with one representative telling me to go sort it out with St George, another telling me that I do not have an account with Police Bank, and another telling me to call Maxxia. Finally (on the day of the lease expiry) they called me stating that they had sent numerous emails regarding my account. I asked which email it was sent to and yes, they were sending everything to an email address that I hadn't used since 2009. Update your systems! No phone calls? Got my tax invoice and it was in someone elses name! Lucky I checked otherwise I would have paid thousands of dollars to pay off other persons account. Avoid Police Bank!
Not for core members
Bank offers loans not appealing to police....cheaper loans elsewhere.
Also..technology very very bad as you don't get after hours service.
Don't waste your time - Selective and Not Welcoming unless you fill their agenda!
Made an enquiry based on reviews online. Wanted a fee friendly bank account to use online. Emailed an enquiry, was called. Firstly I am advised their banking is only for Police or their relatives (doesn't state that on their site, just says products are designed for police), secondly I am advised they service people is NSW only..strange a financial institution is not accepting nationally? Thirdly, they advise they only want people to use the account as their main bank and have pay etc paid into it, so they aren't for me because I was only l...ooking for an additional account online. They also have a promotion to join, which I only was aware when I went to their site based on the reviews online, it was not my motivation for joining, yet I was asked how I knew about the promotion also because that is based on them wanting regular direct debits (which I was happy to do), but never even got a chance to discuss. Don't waste your time with this financial institution based on my experience. I want to feel welcome and who knows what they have missed out on, I may have been happy with them and changed them to my main bank! Including my investments and relatively substantial savings!
Old technology difficult to live with
Police Bank has some really decent rates and the kind of quick service you'd expect from a smaller credit union but they would definitely benefit from some technology upgrades. I had to sign up with a paper form and the website design is ancient with a difficult sign-in process. Once I was going though, I avoided their online presence and all was well.
Good rates, speedy customer service
Difficult to sign up, poor website
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