33 questions from our users
I see reviews from 3 years ago. Obviously it is not the same air con, is that right?
Where can I get a manual. And spare parts if needed or a remote.
How do I take off outer casing
So I can get to directional blades
Only one fin is moving. All fins were moving when it was installed a few weeks ago. Now only the far right fin moves from left to right...
Anyone else have this malfunction?
How do undo or remove the top control panel to check the condenser fan. Can loosen all other panels.
Hi we have purchased three Polo-cool units and have installed in our premises. Unfortunately they do not seem to be giving cool air constantly and in some cases never. Please advise us how to solve this issue.
I bought the 6kw model 3 days ago ran it for about four hours both days today however around the 3h mark I had an electrical burning smell coming from the unit has anyone else had this??
Does anyone know what LL stands for? It was flashing on the LCD panel so I switched it off after the unit had been running for almost 48 hrs straight
I have the same issue as some of the other customers above that the compressor only turns on 3-4 times every hour for about 2 minutes each. This is obviously a thermostat issue as it is about 30 degrees here. When the compressor does turn on the unit produces good cool air. I have had the unit for less than 24 hours. The thermostat location would be good to know. Any help is appreciated. Suggestions?
We finally got it to work perfectly. The issue is that the unit is a bit sensitive with the air blowing out the back as it shuts itself sown if it thinks it's blocked. We devised a fancy setup with PVC tubing to direct the air straight out and the unit performs faultlessly.
Hi Tom. I am wondering what your set up looks like? A photo would be ideal, or a description of how you have set it up?
Compressor overheats if u have the exhaust hose too long
Hi I need to order a longer hose and the window adapter please advise
The refrigeration on my unit is ok but the fan doesn't appear to be coming on as there is no air blowing out at all, any help?
I’ve had portable air cons in the past that I never needed to empty the water. I just returned a different unit as the salesman said I wouldn’t need to do that but I had to do it a few times a day.
Does this unit need emptying?
yes it will but not that often if you dont put it on dehumidify
Where can I buy spare window-kit parts for the PC58 AP/C, 6000W. model?
What is the crunching noise on the mega polo? and where does it come from?
It's faulty and you need to get it replaced. See my review above. Two lemons and two of them made those noises. The first was very bad and the cord ended up sparking in the wall socket. A normal Polocool won't make anything but normal noises. Replace it asap.
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