2Pool and Spa Warehouse Physical store
Part of Pool and Spa Warehouse 4.8 

Pool and Spa Warehouse Physical store

 Verifiedpoolandspawarehouse.com.au🏆 2024 Award
2Pool and Spa Warehouse Physical store
2.9

26 reviews

PositivevsNegative
46% · 1213 · 50%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Value for Money
3.7
Cleaning & Maintenance
4.2
Product Quality
4.2
Customer Service
3.2

Reviews

26 reviews
Teza
TezaSydney, NSW8 posts
  Physical store

Poolrite Multi Port Valve needed the Orings on the axle replaced

The multi port valve on my Poolrite S6000 sand filter was leaking around the spindle or the axle. The store manager was very knowledgeable and provided a cost effective solution which fitted perfectly. Very happy customer. Show details
Abby W.
Abby W.South East Queensland, QLD8 posts
  Physical store

Great place!

Very relaxing place, the staff are so nice and the amenities here are all great. Love to come here again. Thanks! Show details
Cleaning & Maintenance
Steve W.
Steve W.
  Physical store

Consistently excellent

Purchased a new pool filter at the Castle Hill store - Neil and Mitch again provided great advice and got me into a new Davey which was installed yesterday by Warwick. From beginning to end this was a first class experience and I couldn’t any happier with the professionalism and service given to me. I wouldn’t go anywhere else for my swimming pool needs. Show details
Glenn
GlennSydney Surrounds, NSW2 posts
  Physical store

Excellent service going above and beyond

I went to the georges hall shop as I had a broken pool pump. Billy served me, diagnosed it and said to me if he has time to work on it today he will get around to it. He fixed in in 3 or 4 hours. This was above and beyond customer service. I can not recommend this place enough and will be recommending to friends and family. Billy you are a legend Show details
Peter
PeterSydney, NSW3 posts
  Verified Physical store

Manager who does not know what the ACL is? Australian Consumer Law

I rang the store this morning to ask about a product that was just out of warranty. When i asked the manager ([Name Removed]) if I could make a claim under the ACL, he asked me what i was talking about. After explaining to him what it meant, he said he couldn't help me.

Off to Fair Trading now I guess. Show details

Cleaning & Maintenance
Tim S
Tim S
  Verified Physical store

Pool cleaner performance

I was presented with options in a professional way, that helped me decide on the course of action I needed to take to solve my pool cleaner issues. Show details
benfatto s.
benfatto s.Sydney, NSW2 posts
  Physical store
Fran
Fran30 posts
  Physical store

professional and knowledgeable

was relieved to find a local company reliable and professional, prices not as eye gouging as other companies I had experienced, like Pool Werx described themselves as the Mercedes Benz of pool services, and charged accordingly. Brookvale has a great team, always happy and offer great advice Show details
DRUGGIST
DRUGGISTSydney, NSW29 posts
  Physical store

Replaced filter and pump

My pool filter reached the end of its life. Pool and Spa Warehouse gave me great advice and their prices were 30=40% below what other pool shops wanted to charge for the same. Show details
Robert Keenan
Robert KeenanGreater Melbourne (Outer), VIC
  Verified Physical store

Great service

Could not get the part I was looking for until I checked pool and spa I had to part with in 2 Days great service Show details
Customer Service
RayF
RayFSydney, NSW9 posts
  Physical store
AJW
AJW
  Physical store
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
ABC
ABCSouth East Queensland, QLD6 posts
  Physical store

Windsor store

Can’t explain how thankful I was to have met Tammy
I was a bit naive about what product to get and 20 minutes later having “chapter and verse” explained to me about what products would work for me, Tammy then proceeded to give me the best deal, the best product in a timely manner taking away all my stress.
Tammy, my sincere thanks for making a difficult exercise easy! Show details
Vincent Di Bella
Vincent Di BellaSydney, NSW
  Verified Physical store

Do not BUY from Pool & Spa Warehouse

I purchase a Polaris 3900s in September, 2021. It does not work! Co. claims it is the manufacturers problem.
I purchased it from Georges Hall store & they claim no responsibility. No refund. No replacement.
They promised that they would send somebody out to check. It is now December!!!!
Be very wary of a Co. that does not stand by the product they sell.
Vincent D.
Wai Chan
Wai ChanSydney, NSW
  Physical store

Great service

The pool requires constant maintenance. That means buying chemicals is an expensive business. The cost of chemicals from pool and spa warehouse is much cheaper than other stores, and I can manage to save a bit. They have great service, and solved problems that arise time to time. Show details
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service

Questions & Answers

4116.sorrento
4116.sorrento · Physical store

Do you have a store in Western Australia, preferably North of the Swan River

Pool and Spa Warehouse
Pool and Spa Warehouse   DM   

No sorry we don't have a store in WA but we have the option of making purchases online or over the phone. We ship Australia wide.

Details

Compare all Pool and Spa Warehouse listings
CategoryPhysical Shops and Pool & Spa ShopsOnline Shops and Pool & Spa Shops
Offers Free Standard Shipping No
After Sales ServiceYesYes
Products / Services OfferedPools and SpasPools and Spas
Awards 2023 and 20242023 and 2024
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