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Pool and Spa Warehouse Physical store

Pool and Spa Warehouse Physical store

2.0 from 10 reviews · View Statistics

Reviews

1.8

8 reviews
5
(1)
4
(0)
3
(1)
2
(0)
1
(6)
  • Value for Money
    2.7 (6)
  • Cleaning & Maintenance
    3.8 (4)
  • Product Quality
    3.8 (5)
  • Return Claim MadeYes · No (8)
  • Customer Service
    1.5 (4)
  • Warranty Claim MadeYes (0) · No (8)
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Darren Becker
Darren Becker
  • 6 reviews
  • 2 likes

Quote cheap to get you into store

published

I phoned for price and availability, they quoted about $70, but were unsure if parts were in stock.
They asked me to come into the store and look at the manual to confirm parts.
When in store they advised I needed an extra part and the cost was $115.
Seems like an old sales technique to me!

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith, NSW
Warranty Claim MadeNo
Purchase TypePool
Terri H.
Terri H.
  • 10 reviews
  • 6 likes

Stay away from the Hornsby shop

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHornsby
Warranty Claim MadeNo
Aubry Bary
Aubry BarySouth East Queensland, QLD
  • 2 reviews

lets talk about it

published

never in winter a lot in summer easy now have new pool cleaner , a lot easier with new cleaner that i have just purchased on line

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store Locationon line
Warranty Claim MadeNo
Purchase TypePool and Servicing
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Casingman
CasingmanNorth Western Region, NSW
  • 5 reviews
  • 3 likes

service

published

Every day in summer - pretty easy to maintain because i clean it twice a week and also have a robotic pool cleaner

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationrobotic pool cleaner
Warranty Claim MadeNo
Purchase TypePool
Megan Francis
Megan FrancisSydney, NSW
  • 3 reviews
  • 8 likes

They take your money and then give you NO service

published

I purchased $3500 for a Magnapool conversion.
They took my money very easily. The lady advised me facts that were completely inaccurate. The first saleslady told me that my pool would be converted in approximately 4 weeks (because I wasnt draining the pool due to drought). The manager then tried to tell me that it could take 1-2 years but was helpful. I have phoned Magnapool today and got completely different information to what the shop is telling me. Magnapool have said they will get their managers to train them properly. This experience given the money I have outlayed is not acceptable.

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBlacktown
Warranty Claim MadeNo
Purchase TypePool
joe
joeSydney, NSW

do not take equipment to them for repairs.danger danger danger

published

i took pool pump for repairs for a slight leak. picked it up 4 days latter. connect pump back up and water gushing out all over the place. took pump back some one was suppose to have a look at it and call me back no call .i rang nothing has been done to pump if you like come and pick it up. i picked up the pump and got a refund. i have no faith in them to repair anything let alone what is customer service. i do not want to rate this lack of customer service

Incentivised ReviewNo
Return Claim MadeNo
Store Locationkirrawee
Warranty Claim MadeNo
Purchase TypeServicing
honesty
honestysydney
  • 61 reviews
  • 41 likes

Pool Cover became all too hard.

published
Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Mark
MarkSydney, NSW

Pool Servicing

published

I had a maintenance contract with the Hornsby outlet and due to a change in managing agent for the property the manager cancelled my pool maintenance contract. It was actually cancelled the very same day we moved agent. Very unprofessional. Do not use.....

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all Pool and Spa Warehouse reviews

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