Stay away from the Hornsby shop
The unpleasant manager of this store, Andrew is an arrogant clown who has no concept of the responsibility of a retailer to a customer under consumer law. I bought a chlorinator and had a minor technical problem which the shop could have sorted out over the phone although I was happy to take it back to show them. I did email them pics but this genius didn't have a clue how to sort it, couldn't be bothered to ask one of the tech guys and fobbed me off with the old "go back to the manufacturer" stupid response.
I did contact the manufacturer ...who provided the answer in a friendly and courteous manner. The problem is now resolved but I am appalled at the attitude of this idiot who wasted everyone's time and caused so much drama over such a small issue. The $100's of business which I spend each year on salt and chemicals will be going to another pool shop and I will never deal with Poolandspawarehouse again.
Warning This Company Just Takes Your Money
Pool And Spa Warehouse Brookvale installed our pool equipment in February 2019. We had an issue with the pool equipment that they installed in October 2020 this year. They took our Credit Card details upfront, did not fix our problem with our pool and charged us for chemicals that they did not even put in our pool. Please be wary of this devious company.
Every day in summer - pretty easy to maintain because i clean it twice a week and also have a robotic pool cleaner
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They take your money and then give you NO service
I purchased $3500 for a Magnapool conversion.
They took my money very easily. The lady advised me facts that were completely inaccurate. The first saleslady told me that my pool would be converted in approximately 4 weeks (because I wasnt draining the pool due to drought). The manager then tried to tell me that it could take 1-2 years but was helpful. I have phoned Magnapool today and got completely different information to what the shop is telling me. Magnapool have said they will get their managers to train them properly. This experience given the money I have outlayed is not acceptable.
do not take equipment to them for repairs.danger danger danger
i took pool pump for repairs for a slight leak. picked it up 4 days latter. connect pump back up and water gushing out all over the place. took pump back some one was suppose to have a look at it and call me back no call .i rang nothing has been done to pump if you like come and pick it up. i picked up the pump and got a refund. i have no faith in them to repair anything let alone what is customer service. i do not want to rate this lack of customer service
Pool Cover became all too hard.
Emailed and called them multiple times before getting assistance from their Hornsby store. The guy who eventually "helped" me was an argumentative know it all who would not listen to what I wanted. He kept ignoring my requests for a quote with reinforcing, arguing I did not need it - not sure how he knew this as he never bothered to ask why or visit our property. In the end, I was willing to pay for it so why the carry on mate? After numerous emails asking for a quote I just totally gave up and went to Just Covers. It was around $500 more b...ut I got what I wanted - a commercial grade cover, fully reinforced and installed with a smile plus a top of the line daisy solar cover that carries a 10 year warranty. Sales guys need to remember that by the time customers ring them for a quote they have done extensive research and know exactly what they want - they certainly don't need a smartbutt know it all guy telling them they are wrong. Customer is always right dude. Glad I spent my money with a company that appreciated it and listened. Our new cover was installed 2 weeks after the measure and quote and it's awesome. Thanks Just Covers.
I had a maintenance contract with the Hornsby outlet and due to a change in managing agent for the property the manager cancelled my pool maintenance contract. It was actually cancelled the very same day we moved agent. Very unprofessional. Do not use.....
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