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Pool and Spa Warehouse
4.7 from 539 reviews · View Statistics

Reviews

  • Value for Money
    3.0 (1)
  • Product Quality
    4.0 (1)
  • Return Claim MadeYes (0) · No (2)
  • Customer Service
    2.0 (1)
  • Warranty Claim MadeYes (0) · No (2)
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Darren Becker

Darren Becker

  • 6 reviews
  • 2 likes

Quote cheap to get you into store

published

I phoned for price and availability, they quoted about $70, but were unsure if parts were in stock.
They asked me to come into the store and look at the manual to confirm parts.
When in store they advised I needed an extra part and the cost was $115.
Seems like an old sales technique to me!

Value for Money
Product Quality
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Handy

HandyLennox Head

  • 4 reviews

Unfortunate Experience

published

My Hurclon 1.5 hp pool pump needed replacing so I ended up on their website. I wanted another pump the same as mine and I searched the site for a 1.5 hp pump and found their retrofit for Hurclon pump. However, when I received the pump it turned out to be a retro fit, Davey 2.2hp pump. There was no mention of Davey in that section of the website. Had I known I was purchasing a Davey pump I would have bought it elsewhere for $50 less. I emailed them asking for the $50 difference or store credit, but they refused. I have previously purchased products from them, with no issues. Getting customers is the toughest job in retail, when you have one maintaining them should be a priority. Pool and Spa Warehouse failed. Never again.

Incentivised ReviewNo
Return Claim MadeNo
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eduardo

eduardoSydney, NSW

  • 10 reviews
  • 2 likes

Tried Hard to resolve a problem but just fell short

published
Incentivised ReviewNo
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Janaka

JanakaBrisbnae

  • 2 reviews

Zodiac Warranty

published

After buying a Zodiac cell from Pool and spa warehouse, it stooped working under the warranty period. I contacted them, and they said they have lodged a claim with Zodiac but no further details were given. Never heard from them again.

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Simon

SimonNewcastle

Product never worked

published

Purchased a pool filter cartridge from their eBay site. Could never get to work correctly. Seller first blamed my filter and then my pump. I explained my old cartridge and a new one I purchased after I gave up on theirs worked fine, they stopped replying to emails. Would not recommend.

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Graeme

GraemeBrisbane

  • 2 reviews

Purchase of pressure pump

published
1 comment
Pool and Spa Warehouse
Nick A.Pool and Spa Warehouse
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Andrea

AndreaSydney, NSW

  • 3 reviews

Poor Customer Service: Very Bad

published

Very poor customer service at desk this afternoon 4:30pm. Two guys who were unfriendly with poor attitude. One of them insisted transaction did not work because not enough funds, when there were enough. Second time transaction worked. Tone of voice was cold, rough. Unwilling at first to split transaction; cash and card. No smile. Would have walked out, only they were the cheapest for what I got; chlorinator. Didn't like the place. Will be going elsewhere or price matching somewhere else in future.If you can't smile and be friendly you should be working in a factory. "Don't care about you" attitude.

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titans04

titans04Gold Coast

  • 13 reviews
  • 30 likes

Onga Hammerhead Pool Cleaner

published

I am after a pool cleaner and the Onga Hammerhead has positive reviews. Can anyone tell me which online store is the most competitive. Pool and Spa Warehouse have it advertised for $290 and Dadspoolshop.com.au have the Mako for $320 delivered. Pool & Spa Warehouse also have the BullShark for $390.

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Disgraceful

published

Product arrived as ordered but over 2 weeks late. Customer service is non-existent, to the point of lies and complete rudeness. I will never ever buy from them again. Ever.

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Dis-illusioned

Dis-illusionedSunshine Coast Qld

  • 17 reviews
  • 15 likes

Dis-illusioned

published
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PeteInPerth2

PeteInPerth2Perth

  • 19 reviews
  • 9 likes

Slow, slow, slow

published

Ordered online twice in the last month. Both times they displayed 'Same day dispatch' on the item. The confirmation e-mail says 'You will be provided with parcel tracking information shortly' After several days no tracking info on either occasion. It appears they only get around to dispatching after you hassle them. Then it takes about a week after they dispatch for items to arrive. I would not order from them again.

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Questions & Answers

Tracy M.

Tracy M.asked

Online store

Hi,
I have a cx20 pool cleaner it has been great for over a year. I bought it second hand from a friend. I have had it come up with an error flashing with an exclamation mark on the screen. I have had a major medical thing happen so I have no money and can't afford to buy a new one, or pay someone to look at it for me. Can you please help me I am desperate. Maybe what could be the issues. I have pulled it apart as basket out and unscrewed the filter and cleaned that put it back together. It still isn't working. Could you please help me. [contact details removed] my name is Tracy.

No answers
Tony G.

Tony G.asked

Pool and Spa Warehouse

hi purchased vtx7 2 weeks ago from pool & spa warehouse great quick service to coffs harbour I also purchased a step deflector on ebay my problem is the kreepy will not move around pool it tries to stick to sides of pool how can I fix this also is it a warranty job
cheers
tony Gordon
0427600976

3 answers
Michele    Wilson
Michele Wilson

I purchased a Kreepy and had to send it back as it wasn’t cleaning effectively or going up the walls. For me it wasn’t getting enough suction from the pump. I ended up getting a robotic one and it works like a dream.

Pool and Spa Warehouse
Nick A.Pool and Spa Warehouse

Tony, could you call our customer service team on 1300 766 619?

Iris   Innes
Iris Innes

Q1. Answer Push the outlet bubble down at the other end of the pool as it is up to high then it will circulate
around the bottom of the pool.
Q2.The plate wasn't screwed down and there was air getting into the sealed filter box also turn up the outlet bubble at the other end of the pool and it will clean up the sides.

W Bennett

W Bennettasked

Online store

My new Zodiac T3 pool cleaner already has a split diaphragm after only 3 months use is this covered by warranty?

1 answer
Pool and Spa Warehouse
Nick A.Pool and Spa Warehouse

Yes, the diaphragm is covered. If you bought the cleaner from us please get in touch with the store or call us on 1300 766 619 if the purchase was made online.

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Pool and Spa Warehouse

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