Since September 2017 Poolfab has been under new management.
I'd give zero stars
Worst company I have ever dealt with no communication at all ever. Totally ripped off by them.they just don't care about their customers. Do not ever deal with them, ever.
Unsatisfied after nearly 2 years - pool is a concrete shell
Contract signed in 2018 and the pool is just a concrete shell. Plenty of mess left on site which I ended up cleaning because it was an eye sore that we have had to live with on our beautiful property for a long long time. Many many many communications by us to this company with no satisfaction. Re workmanship - I have no comment to make.
Pool design phase was superb but when part of it the installation didn't work they consistently failed to communicate (calls, emails and texts not returned), or even turn up after arranging to come. When somebody did actually make it the person sent always had to then go back to the boss to ask what to do next and then we would have to chase all over again - and we are now well over one year on and it STILL isn't finished and looks shoddy. Cannot stress how much I wish we had gone with another company - stay away as it has eaten up so much of our time chasing and chasing them. You have been warned!
Find out how Pool Fab compares to other Gardening & Landscaping
Know better, choose better.
No communication and micromanaged
We were very excited to sign a contract to have a small pool fitted with the arrangement that our pool would be ready for Christmas 2018. Agreed by sales man John on the day of signing our contract.
Poolfab did not meet their deadline by many weeks and would not take any phone calls or return phone calls on multiple occasions. We were only contacted when they were ready for the next stage and when it came to paying the bills. Extremely frustrating
There was no communication between John (sales man) and Anthony (on-site contractor) to manage ...the build. When there was an issue, they would all blame each other and no one would take responsibility. If it wasn’t for my husband being on site through each stage micromanaging the company there would have been many errors. One being a 2 inch step in the tiling between the patio and the pool. The entire area was quoted for a seemless tile to maximise the small space. Thankfully my husband was onsite to put a stop to what could have been a huge expense to fix. The steel workers were excellent but left the steel on our front driveway for up to six weeks causing a extra charge and warning from unity water for not having access to the water metre. Again no feedback from company on this when we requested the steel get removed. We met the owner on one occasion which talked us into adding a border tile to the pool. This was not in our contact. Note: please insure all elements are including in the original contract or you will be overcharged massively.$2750 for 20 linear metres of ceramic border tiles!!!
Dont believe a word of it. Do your research.
Communication was terrible from start to finish. Coordination of job terrible. Tradesmen often turning up not knowing what they were supposed to be doing. No supervision of work done. Poor quality work, difficult to communicate with to rectify problems. Over priced. Do your research and try and find an independent person who has built with this outfit lately and ask them.
Agree with the previous review
Paid Poolfab $3000 to desgin a pool with a specific brief. Their design was over the top and did not suit our environment, when we expressed our view they took 4 months to come up with a second design. This design was thrown together without much thought or design, just a good computer program. We asked for a portion of our money back and were told NO! We are now very happy with the pool builders we engaged to build our lovely pool.
Questions & Answers
I am thinking about a pool at the moment and was wondering if anyone else has used any pool builders on the sunshine coast good or bad, please let me know!
Well I took the plunge and picked a company called Spracon , the owners name is Cec Seaton and he is good to deal with ,our pool is great very happy thanks Spracon. Any body on sunny coast look him up he is honest and not greedy as I am told a lot of pool guys are. cheers
Get an answer from our members and Pool Fab representatives
Other Gardening & Landscaping
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.