Since September 2017 Poolfab has been under new management.
Good Pool, Disappointing Experience
I shopped around the coast for a Pool builder and settled on Poolfab because of their inclusions and the perception that we were going to get a superior product and excellent project management. They delivered on a good product but the rest was below average. No communication once building started, the pool was slightly smaller than the drawing we signed off on, when we asked for a discount it was declined. We were slapped with a variation for earthworks even though we provided plenty of access through our neighbours property. Our overflow ...pipe was connected to our water tank instead of the storm water.... Every time we complain or voice our concerns we are just ignored by [name removed]... Not a good experience. I wouldn't suggest using them, if they delivered on on Customer Service and Project Management I could justify their additional price but knowing what I do now, I would have chosen a different company.
pool ok question value for money
pool has been done ok but doubt value for money If the construction team was as efficent as the accounts team would be an awesome mob to deal with lack of communication from the construction team between the customer and the subbies and taking on way to much work that they can handle has stopped getting any more than a 3 star review contract was for 120 day build time wow lost count of the days only time you really hear from any one is when they want a payment
overall average experience mind you started great with the designer who finished up after signing the contract ....that should of been my walk away signal
Not a happy experience
I recently had a pool built by Poolfab on the sunshine coast. There really wasn't much that went right. Very unhappy experience. I would not recommend them to anyone and I cant understand why all their staff (except office staff) and tradies are so rude. Very disappointed and wouldn't engage them again.
Many mistakes and rude staff
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Questions & Answers
I am thinking about a pool at the moment and was wondering if anyone else has used any pool builders on the sunshine coast good or bad, please let me know!
Well I took the plunge and picked a company called Spracon , the owners name is Cec Seaton and he is good to deal with ,our pool is great very happy thanks Spracon. Any body on sunny coast look him up he is honest and not greedy as I am told a lot of pool guys are. cheers
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