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Poolwerx
2.5 from 96 reviews · View Statistics

Reviews

2.5

96 reviews
  • Value for Money
    2.8 (32)
  • Cleaning & Maintenance
    3.2 (26)
  • Product Quality
    3.1 (29)
  • Return Claim MadeYes (0) · No (34)
  • Customer Service
    2.9 (29)
  • Warranty Claim MadeYes (1) · No (33)
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Mike M

Mike MSouth East Queensland, QLD

  • 2 reviews
  • 6 likes
  • Verified customer

Hard to trust them, local guy though is great,

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNambour QLD
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Poolwerx
Sam W.Poolwerx

Hi Mike, thanks for taking the time to provide us feedback and we'd like to look into this issue further. Can you please email us at marketing@poolwerx.com.au with further details and your contact details.

Leah M.

Leah M.Perth, WA

Disgusting service, walked out after ten minutes of being ignored

published

Arrived, wanted a water check and potentially buying a pool cleaner. Man was serving a couple who were just asking questions. Did not register our presence at all the entire time, no hello, be with you in a minute, nothing. Stood around the store waiting as he kept trying to sell a pool cleaner to this couple. Ended up walking out, buying nothing, after ten minutes of no communication at all, even when they were standing right next to us and I ended up sitting down on a trolley. Didn't even try to talk to us as we left. He was just hell bent on trying to make this sale. Won't be going back- so rude.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSecret Harbour WA
Warranty Claim MadeNo
See all answers
Mat

MatSouth East Queensland, QLD

Stay away from Poolwerx

published

We were force to use use Poolwerx to service our pool.
Poolwerx pool chemicals are at-least 100% more expensive then elsewhere. quick search found the attached, Real-estate agents/Rental manager get a kick back from the total monthly expenditure that Poolwerx performs for tenants/landlord managed by them.
Another note, Read down below, Poolwerx provides the standard email address to contact, however no one is receiving any reply/followup. Stay clear, you've been warned.

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Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKedron
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
1 comment
Poolwerx
Sam W.Poolwerx

Hi Mat, thanks for taking the time to provide feedback. We're sorry to hear of your experience and we'd like to investigate. Can you please email us at marketing@poolwerx.com.au with further details?

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Isuru S.

Isuru S.

  • 2 reviews

Grift job

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSomerton Park
Warranty Claim MadeNo
Purchase TypePool and Servicing
See all answers
1 comment
Poolwerx
Sam W.Poolwerx

Hi Isuru S. we're sorry to hear about your experience with us and appreciate you taking the time to provide feedback. We'd like to look into this issue further, please email our team at marketing@poolwerx.com.au.

hotkiwi

hotkiwiPerth, WA

  • 45 reviews
  • 27 likes
  • Verified customer

Good but incredibly expensive: debris clean over 600 $

published

After removing the cover this year, there was a lot of debris swimming around, but thank God not a real green pool. Had Poolwerx coming in who used chlorine, lanthanum and stabilizer. They came back 4 times in total over about a week and now the pool is sparkling bright again. However, at over 600 $ it burnt a hole in my wallet. Wonder if this is a normal price for cleaning debris, algae.
Will next time try it myself.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBalcatta/Gwelup
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
2 comments
Poolwerx
Sam W.Poolwerx
hotkiwi
hotkiwi

2 weeks later: pool completely green. Water checked at local poolshop: was OK. Had pool installation checked: all good.

Now what ?

Catherine

Catherine

  • 2 reviews
  • 1 like

Deceptive

published

I was quoted $45 service fee. The pool had been serviced by another company a week before. I made the mistake of giving them my credit card and was charged $170. I wouldn't recommend them to anyone.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationElanora
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
1 comment
Poolwerx
Sam W.Poolwerx
David B

David BSydney Surrounds, NSW

  • Verified customer

Poolwerx supply of equipment for Plungie Pool

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPlungie and their sub-contractor Poolwerx Corporate
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Poolwerx
Sam W.Poolwerx
Peter

PeterGippsland, VIC

  • 4 reviews
  • 3 likes

Amazing service from Leigh Poolwerx Cranbourne

published

We were in the market for a new heat pump for our pool, not knowing a great deal about them did some basic research and then contacted a few strides for quotes. Enter Leigh from Poolwerx Cranbourne, purely professional, respectful, and helpful at all times. He helped us navigate through the whole process giving us options and alternatives to consider. Anything he may have not been 100% certain of he found out and always got back to us promptly. Result is we have a professionally installed pool heater by Leigh, which exceeded our expectations. Highly recommended.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCranbourne
Warranty Claim MadeNo
See all answers
1 comment
Poolwerx
Sam W.Poolwerx

Hi Peter, thank you so much for fantastic review. We appreciate you taking the time to provide feedback and will pass it onto the team at Poolwerx Cranbourne.

Tzudy W.

Tzudy W.Perth, WA

Great Service

published

Poolwerx Rockingham helps us maintain our Pool and Spa on a monthly basis. Great Service. Would recommend them to anyone. On the spot testing and friendly service just down the road.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWaikiki Rockingham
Warranty Claim MadeNo
Purchase TypePool, Servicing and Spa
See all answers
1 comment
Poolwerx
Sam W.Poolwerx

Hi Tzudy W, thanks so much for taking the time to provide feedback. We're glad to hear your great experience from Poolwerx Rockingham and will pass this onto the team.

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David W

David WSouth East Queensland, QLD

  • 2 reviews

Poolwerx Sherwood/Yeronga

published

Scott from Poolwerx Sherwood/Yeronga has been servicing my pool for 15 years. I have ALWAYS found Scott and his staff to be price competitive and thorough in the work they have done.

I have nothing but the highest praise for Scott and his wife Kerrie and I have recommended them to the new owner of my property.

Thankyou Scott and Kerrie for the years of great work you have done.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSherwood/Yeronga
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
P.Low

P.LowGreater Melbourne (Outer), VIC

  • 3 reviews

Avoid at all cost

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRingwood
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Poolwerx
Sam W.Poolwerx
Joey B

Joey BSydney, NSW

  • 2 reviews

Overpriced and do not value loyalty, I would not recommend

published
Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMaroubra
Warranty Claim MadeYes
Purchase TypeServicing
See all answers
1 comment
Poolwerx
Sam W.Poolwerx
Ian

IanSouth-Eastern Region, NSW

  • 2 reviews

Great Customer Service Poolwerx Canberra

published

Steve and his team have assisted us over last 2 years with solutions for our pool. We no longer have a green pool and water remains clear. Great customer service.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra Poolwerx
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
1 comment
Poolwerx
Sam W.Poolwerx
Susie

SusieCentral Queensland, QLD

  • 2 reviews

Bundaberg Poolwerx exemplary customer service

published

Doug and Sophie did an onsite inspection today, Doug's attention to detail and willingness to find a cost effective solution to my problem has left me a loyal customer of Poolwerx Bundaberg. Awesome Doug. Thanks Sophie. Thank you so much. You will be recommended - best customer service I've had in Bundaberg in three and a half years.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBundaberg
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
1 comment
Poolwerx
Sam W.Poolwerx
Rafael V.

Rafael V.South East Queensland, QLD

  • 2 reviews
  • 1 like

Service

published

People at this place are very helpful and patient they deserve a 5 star rating. Recommended, I went to test my water pool and they explained everything I need to know. Nice people

Incentivised ReviewNo
1 comment
Poolwerx
Sam W.Poolwerx

Thanks for your lovely review, Rafael! We pride ourselves on our helpful and knowledgeable staff and are thrilled they've been able to explain everything you need to know. Thanks for choosing Poolwerx!

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Pool werks , we have spent lots of money with you, u r unprofessional, no more we changing company

published

Every month for almost a year
Changed from chlorine to salt
They should train their people better, some are good, but most don’t care at all only over charging chemicals.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCastleHill
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
1 comment
Poolwerx
Sam W.Poolwerx

Not good

published

, absolutely crap , Shepparton pool work is crap , so disappointed in how they work , cleaning is not good , leave gate open , don’t Clean properly, pool pump is left off ,at least they turn up ,

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationShepparton
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
1 comment
Poolwerx
Sam W.Poolwerx
A Customer

A Customer

  • 10 reviews
  • 5 likes

Premium price; mediocre service

published

Despite paying for Poolwerx's expensive monthly "gold service" the pool cleaner didn't even get the leaves out of the pool and the pool also became green and full of slime. It cost a fortune to fix, given the eye watering amount Poolwerx charges for chemicals. Complete waste of money.

Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeServicing
See all answers
1 comment
Poolwerx
Sam W.Poolwerx

We appreciate you taking the time to leave a review. We're disappointed to hear you're not happy with your experience with us, and would like to learn more. Please feel free to reach out to marketing@poolwerx.com.au if you'd like to discuss further.

Way overpriced

published

10 kg of granular chlorine wad just over $100, when the same can be bought from Big W for about $60. I don't think I'll be back to Poolwerx - my wife thinks poorly of my poor rip-off sensing skills as it is!

Value for Money
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKalamunda
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Poolwerx
Sam W.Poolwerx
Andrew

AndrewGreater Melbourne (Outer), VIC

the best algeacide and chemical cleansers

published

I use 1 bottle of each its now 15 shades lighter
Algeacide worked a lot better,
Even scraping off the bottom of the pool still a fair bit of work still to do before swimming

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Value for Money
Cleaning & Maintenance
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationLILYDALE
Warranty Claim MadeNo
Purchase TypePool
See all answers
1 comment
Poolwerx
Sam W.Poolwerx

Thank you for your lovely review, Andrew! We're thrilled to hear the algeacide worked well for you.

Page 1 of 5

Questions & Answers

Kathy

Kathyasked

Has any of the unhappy people using Poolwerx got satisfaction from them. It seems that it is a standard message sent out from the head office and that is about it.

5 answers
Sharon
Sharon

No we have had to go to Fair trading and it is still not resolved

Kathy
Kathy

Thanks Sharon good luck with you resolving your problem. Kathy

Liz
Liz

No answer, definitely a standard response to try to save face via a public setting. In fact, the franchisee said in one of her emails to go ahead and send to head office, obviously knowing they would not intervene.

Get an answer from our members and Poolwerx representatives

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