- Verified customer
Hard to trust them, local guy though is great,
I get a monthly "Service MINI" which the guy who does it is great, friendly etc. He is awesome... The company seems shady
I get invoices for chemicals which do not align to any products they sell, and its impossible to match these up to anything else except some marketing words.
0.3 Ltr Vitalyse Crystal Clear $18.59 (=$62/L) based on my math
2 Ea Premium Pool Salt 20KG $33.00
2 Ea Vitalyse Sunblock Tabs $27.00
Now, salt is salt, at least that one product line makes sense, but you sell the same stuff on your site for heaps cheaper!...I am ignoring the fact its normally around $7 per 20kg. Now you sell it for $11.95 why am i being charged another 30% premium? https://www.poolwerx.com.au/chemical-order/ Pool Salt (20KG) $11.95 And just to reiterate, the guy who does it is awesome, wish i could go direct via him.
Disgusting service, walked out after ten minutes of being ignored
Arrived, wanted a water check and potentially buying a pool cleaner. Man was serving a couple who were just asking questions. Did not register our presence at all the entire time, no hello, be with you in a minute, nothing. Stood around the store waiting as he kept trying to sell a pool cleaner to this couple. Ended up walking out, buying nothing, after ten minutes of no communication at all, even when they were standing right next to us and I ended up sitting down on a trolley. Didn't even try to talk to us as we left. He was just hell bent on trying to make this sale. Won't be going back- so rude.
Stay away from Poolwerx
We were force to use use Poolwerx to service our pool.
Poolwerx pool chemicals are at-least 100% more expensive then elsewhere. quick search found the attached, Real-estate agents/Rental manager get a kick back from the total monthly expenditure that Poolwerx performs for tenants/landlord managed by them.
Another note, Read down below, Poolwerx provides the standard email address to contact, however no one is receiving any reply/followup. Stay clear, you've been warned.
Hired to do a casual pool clean and had a bad experience.
1. Asked for a deposit upfront for a casual pool clean, and gave me the wrong bank account details for the transfer, to which I sent money to.
2. Said it would either be a casual pool clean or a green pool clean, but then blatantly tried to charge me for both.
3. Apparently unnecessary chemical use - both visits used a clarifier, despite the report saying the pool was clear already, using large amounts of acid on the first visit, then alkalineser on the second, etc. All without any atte...
- Verified customer
Good but incredibly expensive: debris clean over 600 $
After removing the cover this year, there was a lot of debris swimming around, but thank God not a real green pool. Had Poolwerx coming in who used chlorine, lanthanum and stabilizer. They came back 4 times in total over about a week and now the pool is sparkling bright again. However, at over 600 $ it burnt a hole in my wallet. Wonder if this is a normal price for cleaning debris, algae.
Will next time try it myself.
I was quoted $45 service fee. The pool had been serviced by another company a week before. I made the mistake of giving them my credit card and was charged $170. I wouldn't recommend them to anyone.
- Verified customer
Poolwerx supply of equipment for Plungie Pool
Poolwerx have a national agreement with The Plunge Pool Company (Plungie). Plungie supply prefab concrete pools that are craned into position. Plungie has an option for the supply and install of pump, filter and chlorinator equipment through an agreement with Poolwerx. I took up this option so that I did not have to deal with multiple suppliers.
Equipment due immediately following pool delivery took nearly 3 weeks to arrive. Throughout I was fed a stream of often conflicting information, excuses, promises and buck-passing.
I believe Pool...werx Corporate and Toll Transport caused the problems and were slow to communicate, take ownership of the problem and take action. I have no issue with the local installer who could do nothing till the equipment was delivered to him. Plungie for a time pushed responsibility for communication with Poolwerx Corporate to me; I had to make it clear that they were responsible for dealing with their sub-contractor (Poolwerx). In the end a complaint was lodged with Fair Trading NSW.
Amazing service from Leigh Poolwerx Cranbourne
We were in the market for a new heat pump for our pool, not knowing a great deal about them did some basic research and then contacted a few strides for quotes. Enter Leigh from Poolwerx Cranbourne, purely professional, respectful, and helpful at all times. He helped us navigate through the whole process giving us options and alternatives to consider. Anything he may have not been 100% certain of he found out and always got back to us promptly. Result is we have a professionally installed pool heater by Leigh, which exceeded our expectations. Highly recommended.
Poolwerx Rockingham helps us maintain our Pool and Spa on a monthly basis. Great Service. Would recommend them to anyone. On the spot testing and friendly service just down the road.
Scott from Poolwerx Sherwood/Yeronga has been servicing my pool for 15 years. I have ALWAYS found Scott and his staff to be price competitive and thorough in the work they have done.
I have nothing but the highest praise for Scott and his wife Kerrie and I have recommended them to the new owner of my property.
Thankyou Scott and Kerrie for the years of great work you have done.
Avoid at all cost
This review is on Poolwerk Ringwood and it’s owner.
A year ago our controller was faulty and on their recommendation we installed a new controller instead of repairing it as we will have a longer warranty, even though it was cheaper to repair it.
Less then a year later, the controller has broken down again.
We called to get Poolwerk check it and David, the owner did it promptly however he told us that we will be out of pocket for the labour and call out fee.
All our experiences with warranty claims has been with no out of pocket for us as consu...
Overpriced and do not value loyalty, I would not recommend
I used Poolwerx for just over two years to service my 3 x4 mtr pool, I know nothing about pools and hired this service to clean my pool fortnightly to four weekly depending on seasonality - I now know that it was not required to fortnightly clean, the level of service was friendly and chatty but the work I always had doubts about , however I did not have anything to compare this against. I have since changed pool Service suppliers and realise that the service Poolwerx was providing for the money was not good service or good value. I also p...urchased direct from Poolwerx a specific model of robot pool cleaner on the recommendation From Poolwerx at a cost of over $2,000 this has broken down and had to be replaced 3 times and now they won’t replace and have advised me that it’s the wrong cleaner for the size of my pool and that I should buy a Maytronics from them, that was my signal to cease my contract with Poolwerx and lodge a formal complaint to the office of fair trading.
Great Customer Service Poolwerx Canberra
Steve and his team have assisted us over last 2 years with solutions for our pool. We no longer have a green pool and water remains clear. Great customer service.
Bundaberg Poolwerx exemplary customer service
Doug and Sophie did an onsite inspection today, Doug's attention to detail and willingness to find a cost effective solution to my problem has left me a loyal customer of Poolwerx Bundaberg. Awesome Doug. Thanks Sophie. Thank you so much. You will be recommended - best customer service I've had in Bundaberg in three and a half years.
Pool werks , we have spent lots of money with you, u r unprofessional, no more we changing company
Every month for almost a year
Changed from chlorine to salt
They should train their people better, some are good, but most don’t care at all only over charging chemicals.
, absolutely crap , Shepparton pool work is crap , so disappointed in how they work , cleaning is not good , leave gate open , don’t Clean properly, pool pump is left off ,at least they turn up ,
Premium price; mediocre service
Despite paying for Poolwerx's expensive monthly "gold service" the pool cleaner didn't even get the leaves out of the pool and the pool also became green and full of slime. It cost a fortune to fix, given the eye watering amount Poolwerx charges for chemicals. Complete waste of money.
10 kg of granular chlorine wad just over $100, when the same can be bought from Big W for about $60. I don't think I'll be back to Poolwerx - my wife thinks poorly of my poor rip-off sensing skills as it is!
the best algeacide and chemical cleansers
I use 1 bottle of each its now 15 shades lighter
Algeacide worked a lot better,
Even scraping off the bottom of the pool still a fair bit of work still to do before swimming
Questions & Answers
Has any of the unhappy people using Poolwerx got satisfaction from them. It seems that it is a standard message sent out from the head office and that is about it.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.