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Took a sample of pool water was told i need 10k of 1 chemical 2k of another chemical, some other stuff and my pool would be perfect, $130 later put everything into the pool, 3 days later still green went back with another sample, they tried to sell me more chemicals, no apologies said it's my problem my chlorinator not making chlorine, won't be going back there in a hurry, ripoff
We have used their services on a few occasions. Every time I was advised that I “needed” something replaced and sent a quote accordingly. On the last visit I was informed that I needed a new chlorinator and my pool would not last a few weeks without one. The following day I was sent a quote for $6000 for a chlorinator. Outrageous considering the average price of a chlorinator is $1800. When I questioned this they matter of factly said that this was based on the state of art chlorinator.
However the worse part is that I have since had two di...fferent pool companies come out and inspect our pool and chlorinator and both agree that we do not need a new chlorinator at all! That in fact, our chlorinator is perfectly fine. My feeling is they assumed that because I didn’t know anything about pools I would naively pay extortionate price for something we don’t need. I’m insulted by this and will not be using them ever again.
Over charged for replacement feet for hayward pool cleaner
Every day i use pool. The hayward has been working well but today i bought new shoes / Feet at a cost of $45 atrocious price. Pool werx put them on and after putting hayward back in pool it does not move. I got it out and these metal bearings fell out. I rang pool werx they were rude and hung up. Bad service bad communication and over priced. Now it not moving at all. I should be entitled to a refund.
Cronulla - excellent advice and service
I have had two recent problems with my pool. Broken pump and wall fitting.
I ordered a new pump but on arrival the technician thought he could fix the current pump and did so on the spot saving me the expense of a new one.
With the wall fitting, Les realised the shop had an old fitting which would fit the old setup in my pool and the tech, Grant popped over and changed it over for me at no charge (I did not have a tool to do it). Service excellence.
No hesitation in recommending Poolwerx Cronulla.
- Verified customer
Poolwerx Ipswich...Avoid at all COST!!!
Asked Poolwerx Winston Glades to look into issue with chemflo filter not sucking chlorine out of drum in June 2018. They eventually came around and identified issue. Requested invoice to be settled prior to ordering parts. Ordered parts and then claimed Chemflo sent wrong parts so had to wait for right parts to arrive. Said they would provide updates but to just add chlorine by hand until fixed. No updates, had to ring THEM every few weeks to hear the same story: "Supplier is dragging chain, but I will call them again this afternoon to get them...to hurry up. I will call you next week to give you an update." No update. Eventually now after several months I rang them to get money back. No apology, nothing but just send your account details through to get refund, minus apparent labour. Awful service. If you are in Ipswich area, do NOT go to poolwerx if you want good, timely service.
I went into Poolwerx Gwelup, the female who helped us (sorry don’t remember her name) was fantastic. She had very thorough knowledge and answered all my questions regarding pool maintenance and supplies. Also booked a pool maintenance service and that was also great and had an appointment booked within a couple of days.
I had a major issue with my Pool. The field technicians were fantastic however, I found my local Poolwerx franchise office to be outrageously expensive, unprofessional and extremely incompetent. I was originially quoted around (ball park) $200 for a pool skimmer box but was charged $435 in the end. The job took over three weeks to complete and would have taken much longer if a complaint was not made to head office.
I constantly rang the office for updates and details about delivery and date of works but all to no avail, many calls were ignored and messages not passed on. They never ring you unless they get a call form head office.
- Verified customer
Terrible, won't be doing business with them at all
Terrible customer service I would say.
Doesn't talk about the call out fees when you talk with them & then one day sends an invoice with charges 1.5 times the normal pool shop charge.
Completely unprofessional guys given they don't tell you there would be call out fees & then after a week would send you the invoice for the call out fees.
Not happy at all.
Best Pool Man Ever
Adam I can't thank you enough for all your professional advice and help to keep my pool sparkling. I'm the biggest learner Adam has probably had I reckon however he has always made me feel like I'm not.
You always go over and beyond for me and it's always very much appreciated.
I highly recommend Adam from Poolwerx High Wycombe for all your pool needs.
Thanks again Adam.
Professional and Reliable
2yrs ago I took over as a care taker to a large gated community comprising of 2 heated spas and a 25meter pool.
I have had the pleasure of working with Adam Hunter from poolwerx High Wycomb during my role as caretaker.
Having never owned a pool or spa Adam had to teach me how to maintain and run these facilities and keep them to shire health and safety standards as well as regular maintence and up keep. He has been extreamly patient and very informative with teaching me how to maintain and care for these facilities. Adam is knowledgeable a...
Poolwerx High Wycombe WA
Cant say enough about former west coast eagle and now pool werx high wycombe owner Adam Hunter he has made our dirty yucky looking pool shine he is such a good bloke who has bent over backwards to fix our pool cant thank you enough Adam your hard work proffessionalism and ethics are a credit to not only yourself but poolwerx as well if there was a higher rating than five stars youd get it thankyou Paul and Maria A woodvale Wa
Terrible, take you business elsewhere
I have been waiting nearly 2 months 4 the Townsville company to replace a pipe that they broke, I have not been able 2 vacuum my pool and it is currently got 3 inches thick of algae on the bottom the pool pump needed replacing and that got done within 2 weeks cause they got paid for it, how does that work hey, the lazy lazy pool cleaners leave my equipment out lying around when they use it and I have to go down and clean up after them like little kids, if I had it my way I would be telling this pool company where to go and I would be taking my business elsewhere,
Disgraceful Customer Service and Zero Dispute Resolution
It should actually be zero stars. Poolwerx Samford charged us for 3 green pool cleanups 3 months running without identifying what the problem was, despite emails saying they would look into it. The final bill (after already forking out over $700) was the final straw. Another invoice for a green pool clean and the pool looked very average with a green ring still on the bottom, so I asked another company to come and take a look. The other company immediately identified the problem and rectified it (clearing up the algae that poolwerx failed to p...ick up as well as replacing some faulty equipment). I have had no problems since using this other pool company, in fact the pool has never looked better. When I brought this up with poolwerx samford, I was subjected to major bullying tactics and sent to their debt collectors with no discussions or compromise at all. I tried to go through the Office of Fair Trading to mediate but poolwerx samford were not in the least interested in resolving the matter amicably. Now I am getting calls from their debt collector threatening me with legal action so I have no choice but to pay for a service that was not satisfactorily delivered.
Bought digital pool pump Jan 13 after our old one packed up after 17yrs from Poolwerx Mount Warren Park. Had new one a month when it stopped working. They say warranty doesn’t cover it as it got wet. It’s in a pool pump house on a slope . The old one Lasted 17 yrs Apparently should have been in a platform and raised according to Hayman. Poolwerx recommended the digital as it saves money on electricity but failed to elevate. Now they say we didn’t request it, this is from a company who states how well train d there technicians are. Not happy don’t use them
Great service from Poolwerx Knox
After some pretty bad work done by a local pool care company I called Poolwerx Knox to fix my pool pump (no suction) and clear the green pool water. Excellent service from Mark - pump now doing what it is supposed to, and water clear. Minimum of fuss, and even better, minimum parts replaced. Would recommend Mark and Poolwerx Knox for anybody looking for maintenance on their pool.
- Verified customer
Terrible after sales service
I purchased a robotic Aqua Hayward cleaner from Lennox head store .. the functions as described to me by the sales girl do not work ... flap jams shut so unable too suck up leaves... contacted store numerous times and was told the Hayward rep would have to contact me... I’ve waited one week and still haven’t heard from anyone. Disgusting service considering the price I paid. Also failed to include the manual and warranty ..stated they posted it a week ago ... still waiting for it...
Excellent Customer Service.
I’ve been using Poolwerx Toukley for over 12 months and in that time they have been servicing my pool and have had to replace a chlorinator and pool filter among other parts & the service has been very up front and personable. On the few occasions I’ve had any issues they have tackled any issues head on and with a minimum of fuss, I highly recommend them.
Questions & Answers
Has any of the unhappy people using Poolwerx got satisfaction from them. It seems that it is a standard message sent out from the head office and that is about it.
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