Difficult to Use
The 20m Pope retractable hose reel we have installed gives good water flow however the negatives far outweigh the positives the hose is difficult for me (and even more so for my wife) to pull out from the reel, the locking mechanism often does not work unless you give it a sharp pull, and when retracting the hose easily kinks. This is a low quality product and there are better brands available on-line.
Purchased in September 2018.
Will not fully retract - a poor product
I bought the Pope 30 metre hose reel from Bunnings. It will not fully retract, I have given up with it and leave it unretracted. Yes I have followed the instructions! Not good at all.
Purchased at Bunnings Warehouse for $179.00.
I’ve had it awhile but it’s broken the part that moves from side to side as it rewinds so it bunches up in one side or tangled up requiring you to pull the hose out and retract is again.
So it’s close to useless.
That part is flimsy plastic and not fit for purpose IMO.
I can’t get the part so it will get replaced wit another brand.
trouble winding in and out
I have had 2 X 30m hose reels with the same problem, after a while the rubber band that operates the lateral hose guide stretches which means that the hose gets cross-wound on itself making it almost impossible to pull it of the reel which is very annoying, apart from that it is not a bad unit, just spend a few more cents on a quality rubber band not the rubbish you use now.( free advice )
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Hose not locking
I purchased 2 Pope 30m auto wind hose reels in January 2015. One has worked quite well until the last couple of months - will only lock sometimes now. The other hasn't really locked since I bought it unless it is pulled out to almost the end. It has now become a tug-of-war to pull out as all the hose wants to do is retract. Is there any way of addressing this problem?
Good concept let down by poor manual & chinese screws
It all looked good on paper until you start to mount on a brick wall. Locating pins not explained re which end inserts into wall plugs & 10mm screw heads so cheap they became rounded (not hexagonal) even using a good socket .
eventually used an american screw driver (ie a 10mm drift & a big hammer in order to fix the bracket to the wall.
Then the hose fitting dripped water onto my electric drill while I made a cup of tea to calm down. Not happy Pope.
It doesn't work anymore
I cannot pull it out anymore. I haven't been able to water the garden for the last three months.
I went back to Bunnings to see if there was a service available to repair my Pope auto wind hose reel, and was told. NO.
I think I will have to smash the case to get the hose out.
Careful what you get
I bought one of these hose reels a couple of years ago and it was great. I have since moved house and bought another on the strength of my experience with the previous one and it leaks at both ends.
Questions & Answers
My hose won’t come out more than 3 meters and the guide thingy is stuck and won’t move sideways. Any suggestions please? Also how long is the warranty please.
My Pope retractable hose has the following issue. Water won’t flow through the hose. I have tried several things. Finally I detached the hose from the tap then attached the end of the hose to the tap. This resulted in proper flow through the hose, but when everything was put back the correct way there was no flow again. This is a most vexing problem. Could you please explain what is causing the problem and explain how I can fix it. I’m a tad annoyed as the unit is only recently out of warranty. Regards - Stephanie.
To be honest I wouldn’t cop it! Ring Pope or I would take it back! It’s 2 year warranty?
Thank you for your question. Can you please call our Customer Service team on 1300 134 880 as they may be able to help you with this issue?
The Pope Team
I have a 30 metre Pope hose bought for Christmas. It won’t pull out past about 1 metre. How can I fix this problem?
Take it back and exchange it or get a refund, they have a warranty
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