Wow! What a great addition to the garden!
After using all sorts of hangers I got one of these from Bunnings. At first I was tugging too hard, but I called Hidey from Pope service and she told me to tug gently. Works a treat! Thanks Pope.
Purchased in November 2019 at Bunnings Warehouse for $129.00.
Love Love Love
Thank-You and congratulations to Heidi from Pope. I did have a faulty rewind mechanism and she was only to happy to help replaced the whole outfit. A long time since i have experinced customer service like this.
Purchased in August 2019 at Bunnings Warehouse for $189.00.
Keep your receipt
I have bought 4 of the 20m retractable hose reels over the last few years. One of the reels was bothersome in regard to quickly retracting as it took about 5 to 10 pulls to make the hose rewind into the case. Reel was between 2 years old. I Called Pope, explained the situation and was directed to take it back to the store for a replacement which I did successfully. The new reel is perfect just like the others.
Good service from Pope, thanks.
Purchased in March 2017 at Bunnings Warehouse for $130.00.
An excellent product. The hose still unwinds and rewinds with ease after over four years. I use this hose for everything, watering the garden, washing the cars, washing the dogs etc. Would highly recommend this product, it's great value for money.
Purchased in November 2015 at Bunnings Warehouse for $179.00.
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Replaced a broken one after 10 years of use.
I bought one of these at least 4 years ago, have moved it from one house to another and it is absolutely perfect. I am looking to buy another one and am very surprised at the negative comments. I can only say I cannot fault it.
Questions & Answers
My hose won’t come out more than 3 meters and the guide thingy is stuck and won’t move sideways. Any suggestions please? Also how long is the warranty please.
My Pope retractable hose has the following issue. Water won’t flow through the hose. I have tried several things. Finally I detached the hose from the tap then attached the end of the hose to the tap. This resulted in proper flow through the hose, but when everything was put back the correct way there was no flow again. This is a most vexing problem. Could you please explain what is causing the problem and explain how I can fix it. I’m a tad annoyed as the unit is only recently out of warranty. Regards - Stephanie.
To be honest I wouldn’t cop it! Ring Pope or I would take it back! It’s 2 year warranty?
Thank you for your question. Can you please call our Customer Service team on 1300 134 880 as they may be able to help you with this issue?
The Pope Team
I have a 30 metre Pope hose bought for Christmas. It won’t pull out past about 1 metre. How can I fix this problem?
Take it back and exchange it or get a refund, they have a warranty
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