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The building coordinator and site supervisor are both very easy to contact. They've been the star player of this process as they went above and beyond to help me. However I cant say the same for the pre-build process as there are times that the process has been frustrating with deadlines coupled with unreachable consultants.
Having said all that, like I said before, the building coordinator is very patient and made sure that I was taken care of so my experience is not bad at all
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- Site Admin
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- Build StageMid-Construction
The reviewer stated that an incentive was offered for this review
- 3 reviews
- 1 like
[Name Removed] was our building coordinator. She went above and beyond her role and advocated for us the whole way. We were treated like real people, not just another build number. Thank you [Name Removed] for making our experience smooth sailing! Highly recommend Porter Davis, especially for first time builders. Ten out of Ten.
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- Site Admin
- Timeliness
- Structural Integrity
- Plumbing & Waterproofing
- Electrical & Lighting
- Flooring
- Transparency
- Incentivised Review No
- Build StageMid-Construction
- Construction End DateFebruary 2023
Hi Jess and thank you so much for taking the time to share this great review.
Our team at Porter Davis take great pride in what they do and strive to deliver an experience that makes our clients feel ...
We just have finished the Frame Stage. There has been hiccups along the way but all good now. Our Project Coordinator Jessie P has been always there to support. She has been excellent in liaising and keeping us updated with the progress of the build. Our Site Supervisor Jarryd is very helpful too.
We are now into the Lock Up Stage and it is progressing well. Looking forward to the next and final phase of the build. We cannot wait to see the finish product and the delivery of a quality workmanship.
Super excited for the succeeding stages. Thank you and all the best PD Family!
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- Site Admin
- Timeliness
- Structural Integrity
- Transparency
- Incentivised Review No
- Build StageMid-Construction
- Construction End DateNovember 2021
Hello Theresa
Thank you very much for taking the time to write this positive review....
Read moreWe appreciate building a house can be a long and at times a challenging journey and our team are committed to guiding our clients every step of the way. We will be sure to commend the team and acknowledge their efforts to support and keep you informed throughout the project. All the best for the next stages! We cannot wait to eventually hand the keys to you. Kind Regards, Porter DavisWe have had the most incredible experience of Porter Davis as a whole and also of our building coordinator [Name Removed] who has been the most helpful, organised, cheerful support we could hope for. The experience can be quite overwhelming in terms of what needs to be done and the amount of documents that and processes you need to go through and confirm, however, [Name Removed] has made sure that we have everything explained and nothing is too much trouble. She is always available, comes back to us so quickly and if there have been any concern...
Read mores she has sorted them out quickly, efficiently and without any pressure or worries. We have felt like she is our hand holding support throughout and its given us great confidence that we made the right decision to build with Porter Davis. After we signed all of the original documents and plans we have been lucky enough to have [Name Removed] as our confident to help us further with the process and also makes us feel like we have someone controlling everything and updating us with what we need to do and when, which really takes the pressure and worry off. She has such an incredible 'can do' positive attitude to everything, and my crazy questions and requests have never phased her, she has always been so happy to help, and we are incredibly grateful to Jessie for the ease we are feeling throughout what could be a tricky overwhelming process if you don't have the right people supporting you. Thank you [Name Removed] !- Customer Service
- Site Admin
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- Incentivised Review No
- Build StageMid-Construction
Hi Emily
Thank you so much for going to the effort to share your experience with Porter Davis....
Read more The process of building a new home is not to be underestimated. We pride ourselves on having the best team in the industry at being able to help navigate our clients through what is a long and often challenging journey. Reading your comments is very encouraging for the team as they put enormous focus on each an every client to support and help at every stage of the build. We will be sure to commend them for the care and service they have provided. Again, thank you for this fantastic review and we cannot wait to hand you the keys to your beautiful home. Kind Regards, Porter DavisFind out how Porter Davis Homes compares to other Project Home Builders
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Although it has been a long journey to get to the stage of site start for our KDRB project, we have been well supported by the teams in PD along the way. PD teams across sales, WOS and especially our building coordinator are professional and very approachable. There were some complications with the town planning process with the local council, while PD has been very accommodating and provided lots of support along the process. Well done and we really look forward to the completion of the project!
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- Build StageMid-Construction
Hello Rob
It is so great to hear that your overall experience has been positive....
Read moreBuilding a new home, especially a knock down rebuild, can be complicated and if there are any speed bumps, we do our utmost to guide our clients and recover from these matters and find a solution. It’s great to hear that despite the complications with your build, the team have been supportive. With 22 years experience and awarded Australian Professional Builder 13 times, we are proud of being best in class in the industry. We very much appreciate you taking the time to write this review and provide your feedback. All the very best with the next exciting stages of your project Rob! Kind Regards, Porter DavisThe reviewer stated that an incentive was offered for this review
Slab poured on November/2021 for Toorak 58 in a Western suburb. Still frame not started, they don't even know when its going to happen. Majority of the time co-ordinator in the office do not answer the phone calls, even response for the email takes weeks. Still we are awaiting for a reply for an email sent over 4 weeks ago.. Site supervisor doesn't know the answer for the timber issue. Its been over four(4) months now, no one take responsibility. Total negligence in every sort of aspect so far except sales. Extremely disappointed..
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- Site Admin
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- Incentivised Review No
- Build StageMid-Construction
- 2 reviews
- 1 like
I’m 1/3 of the way through my build so I can’t comment on the quality just yet but so far my experience with PD has been good. Communication has been great from the sales agent to WOS to both my BC and BS. My emails have been replied mostly within 24 hours and my BS often calls for updates unless there is nothing going on site. PD if you see this, please let me know if there is a way I can leave a good feedback for the team with some specific names? These peeps deserve recognition. I’m glad to be able to have these specific people with a great communication skill working on my job! I was nervous because I’ve heard stories about bad BS not communicating etc but I’ve got myself a good one!
- Incentivised Review No
- Build StageMid-Construction
Hi Uyeb
Thanks for a fantastic review. It's great to hear abut the positive impact our team have had and that you are keen to share this so they can be commended. The best way to provide specific fee...
Read moredback about individuals is via your customer portal. All comments are read and can be passed on to the relevant people and their leaders.Related Articles
- 2 reviews
Personal experience with PD QLD. If I had my time again I WOULD NOT BUILD with this company. Our build commenced in May 2021 and is not expected to be completed until the end of May/June this year. We were extremely understanding of industry-wide delays and accepted months of these however, a complete lack of communication from all levels within the company, inability to manage trades/contractors and ongoing mismanagement of our project has led to our building exceeding a year. Extremely disappointed as our concerns were raised early on with al...
Read morel assurances deadlines would be met. Our personal situation meant we had to be in our house by the end of April (allowing 11month build time - originally quoted 8.5mths) however PD were not concerned with our needs. On the PD website, it quotes respect, integrity and open communication - including portals for regular updates - this has not occurred with our build. At every stage, we have had to chase the SS and management for updates causing high levels of stress and anxiety. Extremely disappointed by the whole experience especially when the team at WOS and our Building Coordinator were amazing.- Customer Service
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- Plumbing & Waterproofing
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- Incentivised Review No
- Build StageMid-Construction
Hi Kimberley
We are sorry to hear about the frustrations you have experienced and would like to discuss this further with you.
Could you kindly email your build/contact details to ProductReview@porter...
Sales rep was amazing, contracts were a little tricky but not necessarily Porter Davis, lots of liasing with engineering was required. Since moving to the construction stage we can not fault at all. Extremely well organised, lots of communication and made aware of possible delays, although thankfully we seem to have missed them, running very smoothly.
Lock up stage was completed last week. Can't wait for handover!!!
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- Site Admin
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- Transparency
- Build StageMid-Construction
- Construction End DateJune 2022
Hi Leanne
Wow what a great review! Thank you for you taking the time to share how wonderful your experience has been building with us. It is great to hear how helpful and professional our team have b...
Read moreeen and that you are experiencing excellent customer service.The reviewer stated that an incentive was offered for this review
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- 2 reviews
- 2 likes
Great Representative of Porter David - [Name Removed]!! Good knowledge and service provided , process explained in detail. She offers us wonderful support through the whole process. Even now, it is not her part of job, she is still providing updates and contact us to follow up the process. Hope to work with her again in our next build.
- Customer Service
- Site Admin
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- Transparency
- Incentivised Review No
- Build StageMid-Construction
Hi Delicia
Thank you for you taking the time to share this lovely feedback regarding one of our team members....
Read moreIt is fantastic to know how helpful, knowledgeable and professional our team are. Due to the automatic removal of names, it would be great if you could send your name and the Porter Davis team member's name to tellus@porterdavis.com.au so we can commend them. Thank you again for your feedback, we really appreciate you taking the time to share it and look forward to building your next home. Regards, Porter Davis- 2 reviews
- 1 like
The building experience with porter davis homes was absolutely excellent. Despite lockdowns, the builders worked efficiently and produced a home that I am so far extremely happy with. The builder also kept me in the loop so I felt involved with the process. Could not be happier with the service I received.
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- Plumbing & Waterproofing
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- Build StageMid-Construction
Hi Joshua
Thank you for providing us with your feedback on your building experience.
We are pleased to hear of the positive experience you have had despite the challenging environment which our team ...
The reviewer stated that an incentive was offered for this review
- 3 reviews
- 4 likes
We are still in building stage with PD, but overall experience is a disaster. Our building coordinators were changed 3 times during tender stage, and the construction superior already changed once after 2 months since building started. The 2nd BC was shocking. She only replies to us after 72 hours, which means we can't even chase up because it was less than 72 hours. Of course, even we desperately chase up by multiple emails and phone calls, it was a black hole. It takes weeks to get things updated in our tender documents. Don't even mention the mistakes. And the progress of our build is extremely slow, just comparing our build progress with all the other build in my neighborhood.
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- Site Admin
- Timeliness
- Transparency
- Incentivised Review No
- Build StageMid-Construction
Hi TG618,
We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your co...
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I don’t want to give a star as I would prefer to give negative stars if I can. My house has been under construction for 14+ months and still yet to be completed and has many significant issues. Please do not go for PD unless you want to sink your money.
- Customer Service
- Site Admin
- Timeliness
- Structural Integrity
- Plumbing & Waterproofing
- Electrical & Lighting
- Flooring
- Transparency
- Incentivised Review No
- Build StageMid-Construction
Hello,
We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your conta...
I am building with Porter Davis and I wrote my first review in September 2021. I was very impressed with the pre-build process. I had planned to write a review every three months but it has been slow progress with building material and labour shortage, and the COVID in the community causing delays.
The frame is now completed and wrapped, ready for brickwork. At last, what I conceptualised and could only see in my imagination is starting to take shape. While at this stage, I cannot make any comments about the quality of the work, I am confiden...
- Customer Service
- Site Admin
- Timeliness
- Transparency
- Incentivised Review No
- Build StageMid-Construction
- Construction End DateAugust 2022
Hello,
Thank you for taking the time to share how wonderful your experience has been so far. It's great to hear how helpful and professional our team has been during the process. We pride ourselves on...
Thanks for updating your review.
Last year the construction sector had to navigate a variety of challenges and continues to do so. As an industry we have seen a huge surge in demand and volume, whils...
Once again, thank you for providing another update about your experience to date.
Your understanding about the time delays which are outside our control, is appreciated.
We are also pleased to read yo...
We are a first home builder and I couldn’t express in words how I regret building with Porter Davis it’s the worst experience the amount of mental agony and torture they give you is really unbearable. I will never build with them again i had issues throughout the build and every time there is a issue there won’t be any work happening for two months and once u escalate they will be delaying more I am trying to escalate the issues for more than a month and I am not getting a proper response till now every time I escalate the issue they say Const...
Read moreruction manager will be contacting me but still I haven’t received any calls or emails from that person. Our point of contact is only building Coordinator and he says he can’t do anything once the build has started. My build start date was 24th October my contract period has already ended and every time i escalate they are sending delays for extending my contract and they are finding reasons to delay my house more and more.- Customer Service
- Site Admin
- Timeliness
- Structural Integrity
- Plumbing & Waterproofing
- Electrical & Lighting
- Flooring
- Transparency
- Incentivised Review No
- Build StageMid-Construction
Hi Lovelyn,
We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your ...
Questions & Answers
Hi, how long is it taking these days for porter Davis to build a double story house?
Hi PD Team,
Can someone please tell me the exact name of carpet when they order from FlooringXtra. I am trying to order a sample but unfortunately can’t the it as the website has completely different name. We have chosen “Cut Pile Palandri Steel 2142 PET” at our WOS.
Flooringxtra people suggested PD has internal names and we need to ask PD for exact name they use when ordering.
Regards
Hi,
Can you tell me the names of exterior render colors for Rochedale 33 in Orana estate, Clyde North?
Thanks
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Hello Yohan
We very much appreciate you taking the time to post this honest review....
Read moreThe team take their role in bringing your home to life seriously and so to get a commendation from our clients, means a lot. In our quest to continually get better at what we do, we will be sure to pass on all your feedback, both constructive and positive. All the best with the rest of your build. It's a very exciting project and the team take great pride in helping our clients through it. Kind Regards, Porter Davis