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- VIC, Melbourne
Unsatisfied with the build so far, incomplete kitchen, leftover construction waste on driveway,
Among other several issues, incomplete splashback in the kitchen is a deal braker for us. The house (not the display home, actual home) we were shown by PD sales rep and what we saw on PorterDavis youtube videos, splashback tiles were even on both left and right hand sides. But in our house we are missing tiles on the left side which make it look ugly and incomplete. Upon asking our construction supervisor, we were told that he only got those many tiles and he will see what can be done. We'll be unhappy if this issue is not fixed.
Another issu...e which is frustrating is the site clean as our driveway space is messy and mixture of concrete, stones, rubbish etc. We were told again this is the standard PorterDavis final clean. Surprisingly the next door property is finishing at the same time and their cleaning is way better than ours. When i asked my construction supervisor if he can make it as clean as the other builders are doing in the neighborhood. He said he'll talk to the headoffice/management and will get back to me. I feel sorry for the construction supervisor who might want to help but PorterDavis as a organisation letting him and the customer down. I'll update this review again once the handover is done. Planned handover date was mid December-2020 OTHER ISSUES (To be listed): 1. My request to fix the kitchen splashback is not honored and i am told PorterDavis will not fix that 2. Not happy with the handover cleaning. I am told this is PorterDavis's builder clean and i have to hire someone else to do proper clean. I have requested the supervisor to make it clean before handover and will let you know if this is honored or not i. Permit Number: CBSU60948/4490241222230 ii. Contract Number: PX609918
- VIC, Melbourne
Pushback and Pushback
I have had a bad experience with Porter Davis towards end. Towards handover stage i have been brutally pushed back into accepting a defective house and phone call from head of customer experience and site supervisor were designed for accepting a defective house. Reached to CEO to Porter Davis, Head of Customer experience and Site Supervisor. Except CEO all phone calls are push back into accepting a defective home without real actions from head of customer experience or chief site supervisor. I was not impressed with the phone calls from head of customer experience and Chief Site supervisor who were like just accept the home or we cannot do anything. CEO and junior levels have been better comparatively.
- VIC, Melbourne
Very Very Disappointed
This will be a lengthy review and for those who don’t have the time or the inclination, we’ll make it very clear from the outset. We could not in good conscience ever recommend this builder to anyone based on the experience we have had. Forget about respecting the dream. Porter Davis has made the experience of building our first new home the opposite of a dream. In reading the number of positive reviews, I can only imagine that the majority of new homeowners building with Porter Davis are not getting enough independent inspections to really un...derstand the quality of the build that they are getting. To be fair, there were some positives along the way and we will highlight these during the review these however, the issues and frustrations were so significant and so numerous that the overall experience was very negative. We will absolutely never build with Porter Davis again, and it is unlikely that we will ever build again, based on this experience. Following will be just some examples of the issues that we have faced with our build along the way. After handover, and after some more thorough checking by professionals, I’ll be freely making available a very comprehensive document which details every issue we have faced, and points out tips and tricks that anyone building a home with a volume builder should be aware of and some advice on how to avoid the horrendous experience that we have had. Currently, the document span 130 pages and includes clear photos demonstrating the workmanship. We quite simply do not want anyone else to have the same experience that we have had. If you are already underway with a build with Porter Davis, the strongest advice we can give you is to get a very reputable independent inspector, and undertake inspections at every stage. It will save you thousands of dollars in the long run. The ‘recommended’ inspectors that they put in front of you at the contract stage are effectively in the pocket of the builder and are recommended for a reason. To give you an example, our inspection of the site cut was a drive by inspection. The photo taken of the site was taken from the footpath through the temporary fencing. The inspector didn’t set foot on the actual block. We have evidence of this. Following are only some of the main issues that we faced, to give you some idea of what you are potentially dealing with. To give this context, it is important that you understand we undertook a knock down and rebuild in the inner eastern suburbs of Melbourne and as a result, were advised that we would be getting the best building supervisor and trades available given we were building a ‘prestige’ home. In the end, the building supervisor was professional and genuinely tried to turn our experience around, and appeared genuinely disappointed and frustrated with the issues that we faced during the build, and really did try. He was one of the very few positives in the whole experience. World of style process was a nightmare. There were so many errors in the documentation that we were provided that we had to repeatedly go back to check carefully, and update the documents to ensure that our choices were accurately reflected. Despite calling out the errors by page number and by actual item, and by providing them with the actual correct detail, we still received documentation returned to us with exactly the same errors in place. Fixed cost prices mysteriously increased and some ‘credits’ or included items such as ovens and cooktops that we chose not to proceed were initially added as costs rather than credits. The delays were so significant in just getting the contractual paperwork right that this resulted in a delay of our build of some 4 months. An update of errors of an electrical document of 2 lines took 6 weeks to be returned to us, and still was not correct at the time of contract signing and needed to be sent to us after contract signing to avoid further delays with the commencement of the build. It’s important that you understand the significant financial impact that this had. These delays based on the administrative incompetence of the building coordinator of Porter Davis and not getting the initial approvals from our neighbours in a timely manner pushed our site start back by almost 6 months. As a result, we exceeded the initial term of our rental home, needed to pack up and move into another rental property and to take out another rental contract for a further 12 month period (nobody would take a six-month rental contract) and so effectively, this has added around $40,000 to the cost of our build.
- VIC, Melbourne
Not happy with the lack of 'basic' items as part of 'standard'
We are currently doing a knockdown & rebuild with PD. It's our first time building a house and we weren't familiar with the process of even some of the technical terms. Initially we were quite happy during the sales and contract stages. But once we were in the "Build" stage we started seeing a lot of 'issues' - for example we requested a certain facade during sales (and were charged $10,000 for it) but what we had got was something that didnt even include basic items such as Eaves around the house. Eaves were only included to part of the front...of the front facade (as we realised during build). The downstairs doors were not the same height, fridge space way too small. Ofcourse the house was built to tender spec (and I can't complain about that). It's not possible for laymen like us to review 100's of pages and identify these minute items. Isn't it a rip off to show a facade on paper and then many of the items to become optional 'extras'? and the best part of not even being clearly at tender told what's included/excluded from what was shown during sales. We clearly communicated that we wanted a certain facade and expected PD to call out if things were indeed considered 'extras'. I could clearly understand things like double glazing, cooling, ceiling heights etc to be extras. We lookup to PD as the 'experts' and expect the staff at tender/contract to ask the right questions. We don't know what's included/excluded as part of their standard offering. We are not happy at all (with how things were done at sales/contract stages), and I don't recommend them for anyone who's building a house for the 1st time unless you're very familiar with house construction. It appears PD has attempted to cut costs and not build a quality home even though it cost us ~500k
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- VIC, Melbourne
Bad experience with build process and communication with customer
We are currently building with Porter Davis and everything seemed to be going fine before January 2019 and on track until after January when we started not getting our calls answered or emails answered by our site supervisor...and things stopped happening at the property for almost 5 weeks no progress onsite whatsoever...the supervisor had advised us that the way the build is going we should be expecting final inspections sometime end of March. Anyhow we only found out after few weeks of no communication that our site supervisor has changed and...even though I was promised a speedy follow up on things today we have been left in limbo with the final inspection having moved three times already and everytime I have to chase about the supervisor to find out some contractor has missed appointment or someone has called in sick including himself only to push back even further. This is all in a contrast to what we were promised at the point of sale where Porter Davis is a family run business who look after their clients...this has so far not been the case at all we had the exact same experience with the building coordinator and overall very unsatisfied with our build process specially the communication with us.
Questions & Answers
I am currently building the wardolf grange 44 and would like to create the kitchen as per your display home in Tullamore NSW wardolf grange 49. We want the dark grain cubboards under stone bench with no handles and cubboards at back of bench.
Do you know if this type cubboard is standard or upgrade?
Also how much will it cost add cubboards on back stone Island as per display
Can you please give as displayed price of Waldorf Altona
Tullamore and Altona please
I have chosen liverpool25 plan for my new home and was still working on whether to go with ferndale facade shown on Kew 27 or kingfisher facade. The sales consultant 2 weeks back that I had talked with was not sure about the exterior colours and the bricks used and now it’s lockdown. Would please share is it white or light grey paint on the facade so I can make up my mind and be pre prepared with everything once lockdown is uplifted and waste no further time to start my build please.
Hi Neha, I know it is very difficult to choose facade colour. Our house is Waldorf Grange with Chateau facade. We chose the safe colur used for display house. One advice I can give is to choose new home inspection company to check before handover. The report from our report shows there are more than 80 places required to be fixed. Good luck with your new house.
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