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- VIC, Melbourne
The worst builders in Australia. Unethical/ cheats
Two different quotations sent to me by sales team. One that was pre deposit and as soon as deposit was paid, a second completely different quotation was sent with additional cost of 20k for me to sign. When I contacted the sales person [names removed] , they informed me my deposit is non refundable and nothing can be done.
I raised the issue with the customer relationship team, they went back and forth not once accepting the fault of their unethical sales team. Eventually (after 3 months of sitting on my money and wasting months of my time) th...e Area sales manager,[name removed] contacted me to tell me that based on my decision to go to my bank to discuss a chargeback they have decided not to proceed with my build. Save yourself the time and effort and a lot of headache, these are snakes.
- VIC, Melbourne
Full package of slackers and unprofessionalism!!
Pre-Contract - In brief, as Title is self explanatory, Final costs for variations were given on the signing day of the Contract so ironically we were not sure whether we will go ahead with our variations or not as we had to decide just before signing of the Contract.
Secondly, our First instructions, given at our tender and colour selection appointment at lifestyle, for the variations of drawings and inclusions were never taken properly or correctly even if we reminded again and again after that. So they were still wrong at the time of signing...of Contract. Jesus! We had to read our Pre-Contract documents repeatedly as we couldn't believe them what they're putting on papers!!!!! Few inclusions' estimate price differed at the time of signing of the Contract. Such a terrible estimation given before we could sign the Contract as we didn't know whether final price will be within our budget or not. We played a blind game!! Delays in responding to our emails and queries. Costings weren't given and delayed for a month unless we really got upset at the end!
- VIC, Melbourne
We lost $10000 and 1 week of leave in this dirty process called contract signing. Looking for legal action now..
1- No commitment on quality issue. These guys say they are quality builder. I would like to ask PD management to state how committed are you for quality as i was told by your building coordinator that they cant commit any thing on quality issue and if we want we can cancel the contract so that PD can make $10k with no effort. Good staff and nice money making strategy better you all can go for stealing rather than doing business.
2- I was told of a site start in march but my color selection is done in end march and contract discussion in mid ...
- VIC, Melbourne
Dishonest people, terrible company to deal with
Job no: 126489
Developer: Villawood Properties
I would like to share my experience with Porter Davis and I would like to warn people out there to build their house or buy a package with this company so they will not regret it as I am so regretful for believing them.
26 April 2018 - Initial appointment with sales person [name removed] from Porter Davis. ...At the appointment he told me that land will get the title in August 2018 and it's almost 99 percent because every land around this block already have title and getting the subtitle for this block will not take long time. When I consistently ask if there will be any delay and how long it would be he assured me that max 1 or 2 months no more than that. And I believed him and agreed to pay initial deposit 1 grand for Porter Davis and 2 grand for developer. There was no person from the developer so Porter Davis sales person was representing both land office and builder P.D. He also asked me to sign a fix price guarantee matrix. According to the matrix, the price is fixed until 31st March 2019. If building construction commence after this date the price would increase $500 each month. When I asked him why would I have to pay if they delay the commencement of the construction he told me that if the delay occurs because of me for example I don't provide funds for construction.. I asked him if it delays because of the land title delays then he said that i will not be paying extra in that case. I made this very clear with him also I had to make sure that the title of the land is not far away since I was looking for getting a house asap. This is my first home. 17 May 2018- Tender Appointment with building coordinator J. G. at Porter Davis office During the signing of the contract I asked Building coordinator about this fix price guarantee matrix. I wanted to confirm with her again. And she told me that it will not be delayed beyond that date because there is still 9 months until the end of the March 2019. According to them the construction was going to commence in November 2018. And also she said that even it delays because of the land delay Porter Davis will wave this extra cost. They did this previously with other clients. And I was assured by her words. Now, we are still waiting for the land title. Developer has got the statement of compliance last week after 8 months delays. When I raised my complaints with the developer about land title delays in around September 2018, I contacted the project manager [name removed] from Villawood. And when I told him that I signed the contract in May and I was told by porter Davis that the land title will be in August 2018, he was surprised and he said they never had any plans getting the title in August 2018 when I signed the contract in May 2018. Obviously there were no plans from the developer to get the title ready in August 2018. They didn't even started digging a whole on the land to get the land ready for the statement of compliance until around October 2018. Porter Davis was obviously lying about the land settlement date and construction date to make me do the purchase. Also now they are denying what they said during the initial appointment and tender appointment about the fix price guarantee matrix and making me responsible for the land title delays. I told them I will not pay anything extra because this land title delays is not my fault. I didn't come to porter Davis with my pre purchased land. They made agreement with the developer to sell this package. Also they were the one telling me that the title is around the corner when i signed the contract. God knows how many months until they commence the construction and further more delays.. I wish I had information about how they treat their customers. I am so regretful to believe them. Please do yourself a favour and stay away from this company if you don't want to regret like me.
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- VIC, Melbourne
Not respecting the dream
Starting with porter Davis was the biggest mistake of our life. We have never been so mistreated. First we do a walk through and are promised such incredible things. We tried to do everything carefully not to have errors before tender. We get to tender and there are $10,000 worth of mistakes. What was the response to that, we were told maybe we shouldn't build with porter Davis. We said fine we want a refund.
Later we get a message that our sales person is trying to fix the issues. We then get pushed from one person to the next, passing us alon...
- VIC, Melbourne
Hidden costs and deceitful practices
I really like one floorplan from PD, already had titles land and had a fixed budget to build which was $120k above house price. I communicated it clearly to Sales consultant who promised me multiple times that construction will start in 3-4 months and I will be well within the budget unless I spend excessively at WOS, so I paid the deposit.
This is where everything started to go down-hill. First I had to wait 4 months for tender appointment because they mixed up site survey. Then my site cost more than doubled from the initial estimate. Tender...
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- VIC, Melbourne
Overall great experience - Have enjoyed dealing with Porter Davis
This is our 2nd new home build, 1st time with Porter Davis. Our previous build was with a direct competitor and a complete nightmare.
There were a couple things with our PD process that were not ideal. Our initial sales consultant had misquoted some items and given us discounts that did not apply, this was cleared up in our tender appointment, however we did not receive the discounts that were provided initially.
World of Style is fantastic, the staff were really helpful and there are so many options to choose from, so I recommend visiting pr...ior to your selection day as appointments have time limits with each department. However the only downfall is we could not get the exact pricing for a number of items on the day and had to wait for our contract appointment, which made it really hard to keep a budget or make a decision. During our process with PD we had 2 building co-ordinators. The first one ([name removed]) was fantastic, really knowledgeable and her communication was well above our expectations considering the experience we had with the previous builder. So naturally when we were advised [name removed] was moving into a new role within PD and we would be dealing with someone else, we were devastated and really concerned that the next person wouldn't have the same work ethic and we'd just be a file on the desk because we had never met them. However, our new building consultant [name removed], was exceptional. Communication was very prompt, friendly and personable. Knowledge with our particular file/circumstances regarding planning permission, changes, pricing requests were alway handled in a timely manner. If I emailed and [name removed] didn't have the answer, she always wrote back to let us know she had received our questions and was looking into it, I can't recall having to follow things up and I was always kept in the loop, even if there had been no response yet. Nothing was too much and she was an absolute pleasure to deal with.
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- Porter Davis Homes
Professional and friendly service!
We had regular contact throughout our build and friendly communication throughout the whole experience.
When we had queries they were answered promptly and professionally.
World of Style was a fantastic experience with helpful and knowledgeable staff.
The cost was explained from the beginning and nothing was added as the build progressed.
We are extremely happy with our build and would recommend Porter Davis to friends and family :)
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