Name: Porter Davis Homes
Rating: 4.1

Reviews

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Anna Greater Melbourne (Outer), VIC 14 posts

2y Verified VIC, Melbourne

Cold Water over our head and PD wrote to say "aggression"！

I got my key more than one year now, 90% of registered warranty and service has never been attended. Last night the hot water system suddenly shut while my little boy and I were taking a shower. We had full of soaps and cold water suddenly pull over our head. My son has just been recovered from a flu. He was crying, I was crying to call RACV emergency.
I then wrote to PD to tell them how hopeless we were.
This morning I got a reply from LiXXXXX.
"its possible the pilot light just went out?
I am sorry, but the aggression in your emails is truly ... Read morenot needed! " I just want to ask PD, think about if you have a home like this, are you going to be happy? are you going to be annoyed? are you going to be mad? PS: I asked some of the neighbours and people living around, nobody had such issues last night!

Porter Davis Homes DM 2y

Hello Anna We are very sorry you have been experiencing problems and would like to be able to assist you however do not have any details to do so... Read more

. Rather than provide personal details here, can you kindly email your build address/ contact details to ProductReview@porterdavis.com.au ? We can then follow up for you. Kind Regards, Porter Davis

JakeKenz

2y Fair Incentive Verified VIC, Melbourne

Admin completed

We have just finished admin stage , pre construction we can’t complain
Our Building coordinator has been excellent in keeping us up to date with emails and calls.
Any questions we had were answered straight away , worked well with our broker to finalise documents through out the process ,
We are now looking forward to the construction phase and feel at ease with our building coordinator, we hope everyone has as good a process as we’ve had,
Excited for the remainder of the build !
Thank you Show details · 1

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Sunakshi K.

2y Verified VIC, Melbourne

More Defects Built In !!!

I am writing this review after waiting for almost 2 years after moving in and still waiting to get the defects fixed. There are still Blue Tapes on various spots identified as defects but no resolution. we understand that there were lockdowns due to pandemic but 2 YEARS !!! to fix defects. If they are still building new homes then why cant they fix defects. Cheap paintwork , chipped off doors and wrong paint colour to internal doors just to name a few. The only good part is the sales as they promise you all the dreams and treat as if we are lu... Read morecky that we have chosen porter davis to build our home. After paying premium price for the build compared to other builders, the workmanship of the paint guys , Tilers and few of the other trades make you think that was it really worth it. we tried to reach out to their new homes team several times but everytime they have a different excuse and from last 3 months the excuse is that they will get back to us and they give the same reply shamelessly every week but never get back as well not to mention that we have to explain the defects and our situation to them every time and they keep passing us to a different customer rep everytime. we will not recommend anyone to go ahead and build with porter davis and pay premium prices for the defects which are never fixed. we are currently looking into our options of going to VCAT as we have given enough time to them and its time now to take it further.

Porter Davis Homes DM 2y

Hello Sunakshi We are very sorry to read about your situation and want to help resolve these problems... Read more

. Rather than provide personal details here, can you kindly send an email to product.review@porterdavis.com.au with your build number / address and we can find out more details for you? Kind Regards, Porter Davis

Zoey Z.

2y Verified QLD, Brisbane

Terrible new home care service

We have moved in the new house last May and soon found out few problems, tried to contact them and submitted the service claims on their home service protal on 10/21, the problems still not solved after 7 months , and they did not even respond my email now . My range hood stop working at first month (less than 10 time of use) , and I have 2 doors can not be closed properly Show details

Customer Service

Timeliness

Electrical & Lighting

Porter Davis Homes DM 2y

Hello Zoey We are very sorry to hear you are experiencing these problems and would like to help... Read more

. Rather than respond here, for privacy can you kindly email your details and build number to Product.Review@porterdavis.com.au and we will then be able to follow up? Kind Regards, Porter Davis

Lin A Greater Melbourne (Outer), VIC 2 posts

2y Verified VIC, Melbourne

90 Day Warranty Claim

Took occupancy of our Porter Davis townhouse in September 2021 and followed their instructions with reference to lodging defects under their 90 Day Warranty Claims.
Currently we have registered 27 defect issues and to date not one has been actioned.
The New Home Care 90 Day Maintenance department are impossible to contact to get updates on progress of claims.
Very frustrating and causing us great angst!
Can someone from Porter Davis please expedite action with reference to our registered claims!!!!! Show details

Porter Davis Homes DM 2y

Hello Lin We are very concerned to read about the experience you are having and would like to help resolve your issues... Read more

. Rather than reply on this website, can you kindly email your build details and/or your contact information to productreview@porterdavis.com.au so we can get in touch? Kind Regards Porter Davis Customer Experience

Gary South East Queensland, QLD

2y Verified QLD, Brisbane

Terrible Customer Service from day one

Disgusting customer service! After initial consultation with a "sales" person at a display home in Brisbane's Western suburbs, we were told we would have a quote in 3 days. We emailed her weekly for 4 weeks asking for our quote, with each time saying we would have it by the end of the day. (After 2 weeks we figured we were just a number with Porter Davis and found another builder). Finally after 4 weeks we were told that they couldn't build the house we wanted on our block because it wasn't a new subdivision, but tried selling us a more expensi... Read moreve house and a list of other "expenses" they had to incur to build on our relatively flat block with only 500mm fall. I believe if we didn't email them one last time after 4 weeks, we would never have heard from them again. So happy we are not building with them. Steer clear of this builder unless you don't mind being lost in the cracks and you have deep pockets.

Porter Davis Homes DM 2y

Hi Gary Thank you for your honesty and taking the time to complete this review.... Read more

We sincerely apologise you have not received the great service we pride ourselves on. Your feedback is highly valued and we would appreciate a few minutes of your time to learn more about your experience for training purposes. If you wouldn't mind, rather than reply on this website, can you kindly email productreview@porterdavis.com.au with your name and mobile number, so a member of the Customer Experience team can call you? Kind Regards The Porter Davis Customer Experience Team

Jason He Greater Melbourne (Metropolitan), VIC 2 posts

2y Verified VIC, Melbourne

broken shower screen sealing waited for 1 year with no action

Reported issue with the shower screen door has broken sealing on March 2021. Rang up every 2 months they replied with different excuses. so far it has been more than 12 months now. no one ever bother to come. every time I call the service hot line just transfer me from one to another.
Previously with roof leaking issue. had to call them every year to re-fix it (4 times so far) Show details

Site Admin

Structural Integrity

Electrical & Lighting

Porter Davis Homes DM 2y

Hi Jason We’re sorry to hear about the frustrations you’re experiencing and would like to assist in finding a resolution... Read more

. Could you please email productreview@porterdavis.com.au with your build details and/or your contact details so we can get in touch. Thank you, Porter Davis

Kumu Victoria

2y Verified VIC, Melbourne

Poor communication & extreme delays!!!!

Slab poured on November/2021 for Toorak 58 in a Western suburb. Still frame not started, they don't even know when its going to happen. Majority of the time co-ordinator in the office do not answer the phone calls, even response for the email takes weeks. Still we are awaiting for a reply for an email sent over 4 weeks ago.. Site supervisor doesn't know the answer for the timber issue. Its been over four(4) months now, no one take responsibility. Total negligence in every sort of aspect so far except sales. Extremely disappointed.. Show details

Karrar Greater Melbourne (Outer), VIC 2 posts

2y Verified VIC, Melbourne

Unacceptable treatment

It is with great disappointment that I use this avenue to express my feelings to representatives at Porter Davis. We have been in the process of designing and selecting features for our home for 10 months now, it has been a tedious process that has taken a part of our soul away, created anxiety and stress that is reflected in our day to day life. While we were excited to begin our journey with the company and create a dream home for our family, it is the manner in which we have been treated by consultants and other individuals during this proce... Read moress that has flipped our perception of this company and those who work for it. Every meeting, phone conversation and email is like a tug of war where we are at odds with the consultants as they fail to comprehend our selections and dismiss any wrongdoing on their part. It has become ever so clear that consultants are taking advantage of verbal interactions that is not documented so that they are able to deny claims they have previously made regarding prices and selections during the contract meeting and world of style meetings and have defended themselves by continuously suggesting that we are "misinterpreting" and "misunderstanding" what has been discussed during these meetings which is really disheartening and unprofessional on many levels. This leads me to highlight the level of misinformation that exists in which consultants have engaged in conduct that is misleading and deceiving as I recommend new customers record the conversations in these meetings so as to avoid any form of "misunderstanding". Porter Davis' motto "we build homes you build the memories", we haven't even began construction yet and I have been left with nothing but nightmares.

Porter Davis Homes DM 2y

Hi Karrar We are so sorry to read your feedback and appreciative you have taken the time to write your story... Read more

. This is certainly not the customer experience we ever want clients to have and want to chat with you to discuss in greater detail and rectify what is at the root cause. In order to get in touch with you, could you kindly email ProductReview@porterdavis.com.au with your name and build number and we will be in touch with you quickly. Thank you again and kind regards Porter Davis Customer Experience

David South East Queensland, QLD 2 posts

2y Verified QLD, Brisbane

Extremely disappointed

Will rate 0 stars but the option is not there.
Not our first home that we have build so we have some idea. We decided to go ahead and build the display house at Newport. Based on the information we received from the sales person we decided to proceed. When we arrived to our colour choice appointment we discovered that 2 of our biggest upgrades are completely wrong and not the same as the display.
1. The Facade $30,900
2. The Staircase $27,000

The display is a 40sqm home and we are building the 35sqm home
We where not advised at any time throug... Read more

h the consultation process of any changes to the Staircase or the Facade. To be fair state manager solved the Staircase problem but not the Facade. Now we are being changed extra costs to rectify there mistakes. At this point we walked away from our colour choice meeting very frustrated and disappointed and to top it off we got punished because we left our 2nd appointment delaying construction by a couple of months.

Porter Davis Homes DM 2y

Hi David Thank you for taking the time to write this review... Read more

. After speaking with the team in Brisbane, we were made aware that your concerns were addressed. Once again, we appreciate your feedback to enable the team to review your situation. Regards The Porter Davis Customer Experience Team

Kimberley 2 posts

2y Verified QLD, Brisbane

Poor management and complete lack of communication

Personal experience with PD QLD. If I had my time again I WOULD NOT BUILD with this company. Our build commenced in May 2021 and is not expected to be completed until the end of May/June this year. We were extremely understanding of industry-wide delays and accepted months of these however, a complete lack of communication from all levels within the company, inability to manage trades/contractors and ongoing mismanagement of our project has led to our building exceeding a year. Extremely disappointed as our concerns were raised early on with al... Read morel assurances deadlines would be met. Our personal situation meant we had to be in our house by the end of April (allowing 11month build time - originally quoted 8.5mths) however PD were not concerned with our needs. On the PD website, it quotes respect, integrity and open communication - including portals for regular updates - this has not occurred with our build. At every stage, we have had to chase the SS and management for updates causing high levels of stress and anxiety. Extremely disappointed by the whole experience especially when the team at WOS and our Building Coordinator were amazing.

Structural Integrity

Plumbing & Waterproofing

Porter Davis Homes DM 2y

Hi Kimberley We are sorry to hear about the frustrations you have experienced and would like to discuss this further with you... Read more

. Could you kindly email your build/contact details to ProductReview@porterdavis.com.au so we can get in touch to discuss this further? Thank you, Porter Davis

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Ankur Greater Melbourne (Outer), VIC 7 posts

2y Verified VIC, Melbourne

Nobody cares to respond

I have recently bought a land on which I was so eager to get a Porter Davis home as I heard good reviews about it. But the sales agent who I got stuck with never responded which plan they could build on the land. Neither did he offer any meeting slot. I sent him an email containing engineering and the plan of subdivision as he asked, 3 calls and a few messages but didn't get a proper response. It seemed the sales agent wasn't interested at all to have any communication. Show details

Porter Davis Homes DM 2y

Hi Ankur Thank you for passing on this feedback and taking the time to post your review. We’re sorry to hear about the frustrations you’ve experienced.... Read more

We pride ourselves on providing the best possible customer experience and have missed the mark on this occasion. We’d like to discuss this further with you which would help us with training purposes. If you wouldn't mind, rather than reply on this website, can you kindly email productreview@porterdavis.com.au with your contact details so we can get in touch? Thank you, Porter Davis

Tharushi P. Greater Melbourne (Metropolitan), VIC

2y Verified VIC, Melbourne

Great experience and had the best site supervisor

We built savoy40 with PD and had our handover in early Dec 21. Despite lockdowns/ covid restrictions the construction was completed in 10 months. Our site supervisor changed 3 times but we’re so lucky we got [Name Removed] as our last supervisor and he was looking after our house as he would do his own house. [Name Removed] made the whole process a lot easier for us and made sure all of our concerns were chased up/ rectified. we had a few hiccups but thanks to our amazing SS they were all well managed. He is reliable, easy to work with and we c… Read more · 1ouldn’t be happier with the service we received from our SS. [Name Removed], you exceeded our expectations and you went above and beyond in ensuring we had a positive experience! A few things have popped up here and there after the handover (nothing major or too concerning). We trust those things will be rectified in a timely manner as we have the best site supervisor looking after our build.. All in all, we’re happy with the final product. If you build with PD and get assigned [Name Removed] as your SS, you’re in good hands..

Site Admin

Structural Integrity

Plumbing & Waterproofing

Electrical & Lighting

Transparency

Anand Victoria

2y Verified VIC, Melbourne

Wrost experience

It’s been 4 years they trying to fix leakage from void panels and still not done.
We went with most expensive home of theirs
Waldorf Grange this is what we get with all upgrades.
We forwarded this to home care team after a week of moving into the property which was in July 2017 and they send some tradesman to put silicone after every 6 months. I have tried to contact them so many times and they themselves don’t know what the issue is. Now all 3 panels in void are leaking.
Never go with them wrost in business.
If anyone could guide us with what can I do please let me know.
I have all messages and email from them.
Thank you so much Show details

Dan South East Queensland, QLD

2y Verified QLD, Brisbane

Cheating the customers and dodging : Have not installed the rain water drain pits

My house yard got flooded from the rain. Finally I found out that there are no drain pits installed as per the plan. The builder failed to show me the original drains instead passed the ball to me saying that they can't take the responsibility after the house handover (I do understand that It's my mistake not checking the drains pits at the handover, however, these are obvious essential features of a house). I directly contacted the builder's plumber and ask him if he could show me the drains. instead showing me the original drains he installed... Read more new drains and he didn't charge me (It's obvious that he covered the builder's initial fault). However, now I have drains but I had to spend about $3,000 to fix the damages due to flood. further, This flooding water was so concerning as there was a new born baby in the property and we were worrying about lots of health issues such as mosquitos , bad smell ect. therefore I got no option but sorting out this issue by myself rather dealing with this dodgy builder . I'm totally disappointed with this builder.

Porter Davis Homes DM 2y

Hi Dan We are sorry to hear about your story and the frustrations you have experienced.... Read more

Could you please email your build/contact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further. Thank you, Porter Davis

Kks Greater Melbourne (Inner), VIC 9 posts

2y Verified VIC, Melbourne

Still waiting on follow-ups

This is my second review on how poor the service is. My house was handed over in April 2020. I am still following on my 90 day work that needs to be fixed. I have written emails to ensure things are followed up before i write my review again. I haven't received any reply . The only time they call you is when you post a review. So here you go. Show details

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Chintan N. Greater Melbourne (Outer), VIC 3 posts

2y Verified VIC, Melbourne

Terrible Service, Too much stress in follow ups and low quality workmanship, false promises always

Workmanship I will give 0 start if I can, worst paint and plaster job for a Prestige home with contract of $700K. Finishes 0 start, lots of promises to fix all and here I am after 9 months of hand over and writing this review to let others know to be very careful choosing your builder. I don't think there is any after hand over service structure here at all. Supervisor never ever call you back or never answer their phones, Building coordinator always tell me that they will look in to but don't look like anyone is doing their job. Home care supe... Read morervisor visited my house and very disappointed with quality of work and promise me to get fix everything and after 3 moths found out he left the job and someone will contact me but still absolute no follow up, no phone call or absolutely no update on anything. they missed power points and my electrician installed it because their electrician were too much busy and its been 9 months since and my electrician still chasing for his payment after about 10 reminder to porter Davis to pay his invoice. Over all I would said this is my worst experience with a builder out of 8 builder I have previously dealt with. I have build 11 houses with Porter Davis and Last 4 are disaster. Edit: this is now 13 months since handover and still pulling my hair for someone to come and fix issue. No followups its me keep calling them and sending emails and they keep telling me someone will do it but not sure who will and when. Lot2228, JOB600950

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Timeliness

Structural Integrity

Plumbing & Waterproofing

Barbie Greater Melbourne (Outer), VIC 2 posts

2y Verified VIC, Melbourne

Newly Built House - ceiling water leak!

The workmanship is very bad!! Few months after moving in, we reported water leak from kitchen ceiling.
Three months after the report has been provided to them, still the leak issue is not yet rectified. Porter Davis cannot identify the source of leak until now which is so frustrating and stressful!!! The leak is now worse and there are more affected areas such as dining, galley, pantry, and laundry! Porter Davis will send contractor to fix, however they will just seal the window but we already highlighted to them it doesn't work because the lea... Read morek is not rectified until now!! And the response is also very poor! Builder is not treating this case urgently and seriously. We keep on chasing them and until now no action from them!!! We will never build again with Porter Davis!!! You can view the video of water leak using below link: https://youtu.be/QvVYKo7sjM0

Porter Davis Homes DM 2y

Hi Barbie, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your c... Read more

ontact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further? Regards, Porter Davis

House owner Greater Melbourne (Outer), VIC

2y Fair Incentive Verified VIC, Melbourne

It's just another number , another job nothing more than that

We didn't find anything special from PD reputed builder ,comperatively pricy for reputation but service as ordinary as others. We have highlighted window in 2 bedrooms no one mentioned during contract or tender ,once we find out too late . So we have dark room but we could have bright and sunny room . My recommendation check your design and drawing again and again don't expect anyone care about you :(
However My site manager was very responsive , He helps to fix numerous issues and poor workmanship from contractors and always
answer whatever questions we had . Show details

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Structural Integrity

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Porter Davis Homes DM 2y

Hello, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your conta... Read more

ct details through to tellus@porterdavis.com.au so we can get in touch to discuss this further? Regards, Porter Davis

TG618 Greater Melbourne (Inner), VIC 4 posts

3y Verified VIC, Melbourne

Bad experience and regret to build with PD

We are still in building stage with PD, but overall experience is a disaster. Our building coordinators were changed 3 times during tender stage, and the construction superior already changed once after 2 months since building started. The 2nd BC was shocking. She only replies to us after 72 hours, which means we can't even chase up because it was less than 72 hours. Of course, even we desperately chase up by multiple emails and phone calls, it was a black hole. It takes weeks to get things updated in our tender documents. Don't even mention the mistakes. And the progress of our build is extremely slow, just comparing our build progress with all the other build in my neighborhood. Show details

Porter Davis Homes DM 3y

Hi TG618, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your co... Read more

ntact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further? Regards, Porter Davis

Waiting

3y Verified VIC, Melbourne

Shoddy, awful and shocking

I don’t want to give a star as I would prefer to give negative stars if I can. My house has been under construction for 14+ months and still yet to be completed and has many significant issues. Please do not go for PD unless you want to sink your money. Show details

Porter Davis Homes DM 3y

ct details through to tellus@porterdavis.com.au so we can get in touch to discuss this further? Regards, Porter Davis

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Phil Greater Melbourne (Metropolitan), VIC

3y Verified VIC, Melbourne

Five years of issues up till sale of house

Overall experience was a night mare from first inspection to hand over continuing on for a period of five years. I maintained a log of events and photographs of the entire experience. The workmanship of the contractors was extremely poor. The only workmanship that was exemplary was the brick work. Show details

Porter Davis Homes DM 3y

Hi Phil, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your con... Read more

tact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further? Regards, Porter Davis

Sim Greater Melbourne (Outer), VIC 3 posts

3y Verified VIC, Melbourne

Flooring a disaster!

We built the Plaza 49 from their prestige range.
Building our forever dream home and chose Porter Davis. MISTAKE.
Had issues all along the build (they where rectified) but not if we hadn't bought it to their attention.
Once complete had ongoing leaks in 3 different locations causing water to get inside the house, issues that where finally resolved.
Our floors we chose are lifting and totally a disgrace. Supposedly if you get some water or moisture on them its an issue, funny that's what I thought can get on the floors.
Maybe because the hous... Read moree leaked, no my mistake. Been an ongoing issue been on their portal for issues and basically I was told too bad, they will not do anything to resolve the issue. They cant tell me what caused the water & moisture to cause the issue just that is their answer. As the reply i received after saying that I believed its not good enough response was 'than you for your feedback'. Why does a builder install flooring that can turn lift and distort after 1 year of use???? Disgusting!

Customer Service

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Structural Integrity

Plumbing & Waterproofing

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Flooring

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Porter Davis Homes DM 3y

Hi Sim, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your cont... Read more

act details through to tellus@porterdavis.com.au so we can get in touch to discuss this further? Regards, Porter Davis

gurmeet s. Greater Melbourne (Inner), VIC

3y Verified VIC, Melbourne

Very bad customer service and unprofessional don’t listen you and fix anything after their invoice cleared

This was the very bad decision to build the house with Porter Davis. I choose this builder and pay extra to do hassle free building but I regret my decision to go with them and paid high amount to build very bad quality house. They are still fixing up stuff which should be fix straight away. First they was taking advantage of COVID and now for some stuff they are saying it’s out of warranty. Which is completely their fault to take this long to fix the stuff which was not working and now it’s goes out of warranty. Customer service of Poster Davis is completely horrible they don’t listen you at all once all invoices are cleared. So my suggestion is not to waste your time and money to go with this builder which is not worth at all. Show details

Structural Integrity

Flooring

Porter Davis Homes DM 3y

Hi Gurmeet, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your ... Read more

contact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further? Regards, Porter Davis

M - R Gussenhoven Central Highlands and Goldfields, VIC 2 posts

3y Verified VIC, Melbourne

Love My Home

Even with slight Covid delays we were always kept in the loop. Our building supervisor was always contactable and was able to put our mind at ease keeping the build on track. extremely easy to work with.
i was not 100% happy with the final details due to no prep work by painter. Show details · 3

Timeliness

Toorak 58 Build Greater Melbourne (Outer), VIC 2 posts

3y Verified VIC, Melbourne

Slowly but surely taking shape

I am building with Porter Davis and I wrote my first review in September 2021. I was very impressed with the pre-build process. I had planned to write a review every three months but it has been slow progress with building material and labour shortage, and the COVID in the community causing delays.
The frame is now completed and wrapped, ready for brickwork. At last, what I conceptualised and could only see in my imagination is starting to take shape. While at this stage, I cannot make any comments about the quality of the work, I am confiden... Read moret that Porter Davis will deliver the quality they promised. I am glad I chose to build with Porter Davis. I am confident that despite the challenges the building industry continues to experience, they will deliver on this project.

Customer Service

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Porter Davis Homes DM 3y

Hello, Thank you for taking the time to share how wonderful your experience has been so far. It's great to hear how helpful and professional our team has been during the process. We pride ourselves on... Read more

helping our clients build their dream home and it sounds like we have done just that. Thank you again for the great feedback, we really appreciate it. Regards, Porter Davis

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Lovelyn Victoria

3y Verified VIC, Melbourne

Extremely disappointed with the build

We are a first home builder and I couldn’t express in words how I regret building with Porter Davis it’s the worst experience the amount of mental agony and torture they give you is really unbearable. I will never build with them again i had issues throughout the build and every time there is a issue there won’t be any work happening for two months and once u escalate they will be delaying more I am trying to escalate the issues for more than a month and I am not getting a proper response till now every time I escalate the issue they say Const... Read moreruction manager will be contacting me but still I haven’t received any calls or emails from that person. Our point of contact is only building Coordinator and he says he can’t do anything once the build has started. My build start date was 24th October my contract period has already ended and every time i escalate they are sending delays for extending my contract and they are finding reasons to delay my house more and more.

Porter Davis Homes DM 3y

Hi Lovelyn, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your ... Read more

contact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further? Regards, Porter Davis

Leon 2 posts

3y Verified VIC, Melbourne

Forgive & Forget

We were extremely disappointed only at the very end of our build. Because of the three weeks wait from PCI prior to handover with many items still outstanding after re-inspection. However, Porter Davis sent their site manager to assist their building supervisor to finish off the remaining items in a timely manner. Thank you. Show details

Porter Davis Homes DM 3y

Hi Leon, We are sorry to see this review and we apologise for the frustration you are experiencing. We've passed your details on to the team and someone will be in touch shortly.... Read more

Regards, Porter Davis

Mul Greater Melbourne (Inner), VIC

3y Verified VIC, Melbourne

First Home build experience with Porter Davis – the downs and ups!

1. Presales Phase - New Home Confirmation
We shortlisted 2 major volume builders and chosen the best floor plan. Compared the cost associated with each builder and chosen the Porter Davis because of its floor plan which suits our block and our requirements.
2. Tender Phase
The tender process was happening in March 2020 at the start of the pandemic; therefore the presentation was done over Zoom (virtual) meeting. Since the start of the tender phase, we have had 4 building coordinators. The first 3 BC were good at chasing payments from us but not... Read more providing detailed information or regular updates in the progress of the permits applications. 3. World of Style Phase The world of style appointments was done onsite, we have had good experience with the consultants, but they kept withholding the information pending contract signing. However, the Argus Electrical team didn’t provide enough information in relation to the solar panel systems, solar hot water systems, even until now. e.g. i. What systems would be installed, ii. How the solar panel systems supposed to work, switching over between grid and solar panel, iii. How the solar water systems supposed to work, switching over between grid and solar panel (or gas?). iv. What’s the warranty to all the above systems? 4. Contract Phase The Contract appointment was done over Zoom (virtual) meeting too. Between contract and start of construction there were 8 months delay before the construction started in 9th March 2021. There was not much communication from BC regarding the progress of the building permits or start of construction. Only after escalation to the Operation Manager [Name Removed], there were progress in finalising the building permits. [Name Removed] was a great help, without his help the construction would not have started in March 2021. It required quite an effort to find out the manager to escalate this matter. Finally, the construction started in 9th March 2021, after 8 months delay from the Contract signing date. The contract doesn’t have any penalties to PD for late start of the construction but penalties if we would delay the permits applications which is very biased to PD’s advantages. 5. Construction Phase The construction phase started and going smoothly until now (reached Lock-up stage at the time of this writing). The latest building coordinator [Name Removed] are proactive and responsive in providing information/updates. Similarly, the building supervisor [Name Removed] has been very friendly and responsive in answering our queries and is doing great work in progressing and providing updates about the construction. So far, we are very happy with their excellent works. We are very happy with the quality works of the tradesmen too for these stages: i. Base Stage. ii. Frame Stage. iii. Lock-up Stage. Next To Be Confirmed: i. Fixing Stage ii. Completion Stage

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Porter Davis Homes DM 3y

Hi Mul, Thank you for the feedback and your review. Building a new home is a big task and there are bound to be some issues that pop up along the way. We'll pass your feedback on to the team. Thank yo... Read more

u again and we hope that you enjoy your beautiful new home for many years to come. Regards, Porter Davis

Singh Greater Melbourne (Inner), VIC

3y Fair Incentive Verified VIC, Melbourne

Irresponsible builder

Continuation of previous comment please ignore my grammar. It was over a month now when I posted my comment here but no one come to fix roof leaking issue and which is leaking since 5 Jan 2021 and buckets still inside the roof .I know that they will give excuse of lockdown but there was no such restrictions at that time. I have chosen post handover timber flooring so I put appliances on hold and I informed them 10 days prior to move in but appliances were not installed so we did our cooking in alfresco for a week. Secondly I have chosen post... Read more handover timber flooring so cleaning has not been done especially in the wet areas tiles has sticky grout and when I called supervisor to send someone and he refused. I will attach photos with this comment. In addition I request them approx 7 months ago to put instant hot water system on the wall instead of water tank which is obstacle for backyard access but they didn’t send anybody to fix it and there are many more defects which I am still waiting from 6-7 months . There are couple of more things such as render area, tiles not as per I chosen because fault of incompetent staff at color appointment. I would not recommend to build with Porter Davis definitely this company will ruin your dream house. If your house is still under construction please don’t leave anything for post handover and hire a building inspector.

Porter Davis Homes DM 3y

Hi Singh, We are sorry to see this review. We've passed on your details and will get someone to get in touch with you straight away.... Read more

Regards, Porter Davis

Kirstin Greater Melbourne (Outer), VIC

3y Fair Incentive Verified VIC, Melbourne

So far, so good!

We are mid-way through our build of a Rochedale 30 double-storey home. During lockdown in 2020 we decided to bite the bullet and build and settled upon a Porter Davis home after looking at numerous reviews and websites. As we were in peak lockdown in VIC we never got to see a display home so we were banking on floor plans and photos online. The sales consultant was super helpful in such a short amount of time as we were rushing to get to contract to qualify for the home builders grant and he was very accommodating through lockdown and lack of f… Read more · 1ace to face. Our building coordinator has also been very helpful with assisting us with documents and online procedures and keeping us in the loop with information. She has been able to answer lots of questions and gets back to us promptly. Our site supervisor we still, unfortunately, haven't met yet which is a shame as we hear others regularly meet with theirs throughout their builds and even through current Victorian restrictions. In saying this, he has been prompt with information and has been doing a good job on site but hasn't been very proactive with involving us with the build and doesn't tend to give much detail about the build and what's happening. We will definitely be writing another review once our build is complete.

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Izh C Greater Melbourne (Outer), VIC 2 posts

3y Verified VIC, Melbourne

An un-ending nightmare, I just want over and done with

So I will try to be brief as much as I can

The sales process was great, salesman was really helpful, prices were good for any custom changes, we liked the designs.

The Design and selection process was OK, lack of options but bearable.

The nightmare started with build commencement. The coordinator failed to contact me until the slab was in after some month and half, that again I had to reach out what is going on. I was given a number for a supervisor who never picked up my calls and same with the coordinator.

My humble assessment is they ... Read more

are over worked and because of that they don't seem to care. Lack of response, continues emails and occasional threat to write what I am through in review yielded some results but nothing that would alleviate our problems. Now I tend to think I am a reasonable person and try to give everyone benefit of doubt but boy o boy they have tested my patience and I have finally given up and writing a review even though I have things that need to be fixed after 7 months of hand over. Anyways coming back to the story of our build, we were building a reasonably big house with a price tag of $630K, the build started, slab was poured, the structure went up in first couple of months and then the work stopped, for a whole 3 months nothing happened on the house. The reason given was the old building supervisor was not up to task and was fired and the new building supervisor is going through everything making sure everything is up to standards and things are getting fixed and then we will proceed. Give it another month of so for nothing happening and then finally rest of the things start coming in. The supervisor started giving us some handover dates, which I was happy with but they never materialized and in November 2020 we took the handover with a long list of things to be fixed post handover. Some of those things were eventually fixed in about 2 to 3 months and some with then 90 days warranty period and there are few which are still ongoing and we are in July 2021. No body seems to take ownership and honestly I can't reach easily to someone who I can complaint to. The paint and render quality was abyssal when the house was handed over and it was suppose to be fixed in a month; however 7 months later they said a guy to paint a couple of walls and all the damage and other poor workmanship won't be fixed. No one seems to take the ownership of the work to be done and I am honestly looking into my legal options now. In a nutshell, I built with Metricon a few years and I thought they were bad but after working with Porter Davis, I think Metricon were brilliant, there was always someone I could talk to and get my issues fixed. One of the worst decisions of my life to choose to build with Porter Davis, will never recommend them ever.

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Porter Davis Homes DM 3y

Hi Izh, We are sorry to see this review. I've passed this feedback on to the team and we'll get someone to get in touch with you straight away.... Read more

Regards, Porter Davis

Jasmine C.

3y Verified VIC, Melbourne

A disappointing and difficult experience

I have just completed a townhouse and were very dissapointed with the expectations presented to us compared to the quality and finish of the build.

We chose this builder for their good reputation from friends in previous years, however it is just not good enough.

Not only at a basic level was the house not cleaned properly for inspection, but there was glaring problems on the paint inside and out, messy finishes, cracks, outside rendering not uniform , holes in rendering and weatherboard and many more.

As another reviewer said we can only ... Read more

hope that some things will be fixed in the 3 month inspection. Nothing feels guaranteed or hopeful. These pictures were taken on the inspection day as we walked through the house for the first time, followed by pressure to settle 2 days later. I won't recommend to anyone and never never buiild with this company.

Porter Davis Homes DM 3y

Hi Jasmine C, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and you... Read more

r contact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further. Regards, Porter Davis

Subin Joseph Greater Melbourne (Outer), VIC 2 posts

3y Fair Incentive Verified VIC, Melbourne

Building First Home. Great so far

We are building our first home with Porter Davis. They have some great floor plans. Build quality is excellent. The only thing I am not happy about is the time it took for them to finish their admin work before starting the build process. Some of our neighbours who bought the land after me were halfway through their build when we started. But things got better once the build started. It's been 4 months and it's almost finished. Our SS addressed most of the issues identified in the independent inspection report. Nothing major though. They have a web portal where you can see the progress of the build and see photos and all the documents in a single place for convenience. Overall we are happy with the build and service by Porter Davis. Show details · 1

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gareesh s. Greater Melbourne (Inner), VIC

3y Verified VIC, Melbourne

Not satisfied at all

I came to a reputed company for my first home, thinking they wouldn't make any mistakes. But now when i started living here, every morning i find new problem, flaws, mistakes. And when you try to reach them they will ask you to put that on their portal. And after that still you have to chase them. Not satisfied, plumbing work so horrible the walls sounds like someone is breathing. Wouldn't recommend. Show details

Porter Davis Homes DM 3y

Hi gareesh s, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and you... Read more

r contact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further. Regards, Porter Davis

Max Melbourne 11 posts

3y Verified VIC, Melbourne

3 years and still have water leaks

Should have built with Simons. Porter Davis will not come and fix my leaking front veranda.
I made a complaint with an email and the response was nothing.
Don't ever build with porter davis as it will be the biggest mistake you will ever make'
They will make you want to not want to live.
Show details

Porter Davis Homes DM 3y

Hi Max, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your cont... Read more

act details through to tellus@porterdavis.com.au so we can get in touch to discuss this further. Regards, Porter Davis

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Ginola Curlewis

3y Verified VIC, Melbourne

Porter Davis’ sub-standard building

PD cant work out why my wall makes creaking noises on windy despite, them making several visits to my home. There doesnt seem to be any solution in sight after enduring this annoying problem for 2 years now. Its a very disappointing outcome to say the least. On top of all that they are taking their time to attend resolve other way overdue issues with the house. Please go with other builders & stay clear of this builder. I has been a very stressful & disappointing experience building with this company from beginning up to now. Forewarned is forearmed. Show details

Electrical & Lighting

Porter Davis Homes DM 3y

Hi Ginola, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your c... Read more

ontact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further. Regards, Porter Davis

Renee Greater Melbourne (Inner), VIC 2 posts

3y Verified VIC, Melbourne

Stray cat in my roof, leaking shower and bad workmanship in both bathrooms…. Turn away now

Here it goes, basically just don’t do it as Porter Davis do not happily respect the dream as they say instead, they take your money, run and will not turn back. Issues ranging from wobbly glass 4mm put into slide doors instead of 6mm ( cut corners) Gaps in my roof where there was a stray cat, oh yep I got told to go and fix it myself with chicken wire a week after I gave birth to my second child! No worries they even left it at my front door.. pathetic. Wobbly windows in my rumpus room, PD turned a blind eye and would not help me it took me 3 y... Read moreears to fight them to sort it out but Pd turned a blind eye and simply wiped their hands clean. I had it fixed from the window supplier after going straight to the top of the chain and well what do you know? It got fixed myself no help from your “Home Care”. PD cut corners to save money but charged us more when they had fitted 4mm of toughened glass where it wasn’t toughened and should of been 6mm. I got the job done. Next set of issues, chalky tiles in ensuite shower the incorrect grout was used as it has now spread to through the stone feature tiles, cracks in the niche and mould due to water getting in, tiles not cut evenly. This has been brought up multiple times they have ignored it and would not send a supervisor out to check it out. It took 6 months when I put up another fight then had the audacity to tell me it’s the products I’m using that has made it like that. Ok PD when I’m in the shower I rub myself onto all of my tiles in my shower with body soap all over my body to ruin my tiles is that right? Or I shower and wash myself and the tiles with acid basically. Not a wise or smart response. Talk about being a bunch of womanisers and at the same time attempted to belittle me, nice try! There is a leak in my second shower which has now gone through my flooring as they have left the issue too long. They had sent out a plumber where they said there is a leak then a water proofer saving there is no leak well well here we go again. After PD cut a lovely hole in my wall to check the leak.. dry as a bone, another issue to fix now by patching up my wall. As you can read nothing is easy going with this mob they don’t help you and will put the blame back onto you so you have to pay for it and fix it yourself as their incompetent workers cannot go the job properly the first time and PD know it unfortunately. I will keep fighting you until you do the right thing PD this will go into reconciliation and eventually through the media A Current Affair looks like a great place to start. Get your brain cells together and stop ripping innocent people off.

Porter Davis Homes DM 3y

Hi Renee, We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your co... Read more

ntact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further. Regards, Porter Davis

billyk620 Greater Melbourne (Inner), VIC

3y Fair Incentive Verified VIC, Melbourne

The process was easy and enjoyable and the people were great to work with. After build care is garbage

The build was well managed from the start to finish. From the sale at the display homes, through the design process at World of Style and the build phase to hand-over was enjoyable. Our building coordinator behind the scenes did mostly a great job.
Our site supervisor was good. The build quality seems great and any issues throughout were rectified to ours, and our inspectors, satisfaction.
The final cost was exactly what we were anticipating.

**Update as of 2 years after the build. 90% of defects are yet to rectified with absolutely zero communication. Once this company gets your money it appears as though they no longer care about you or their obligation to fixing their mistakes in your home** Show details

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Porter Davis Homes DM 3y

Hi Billyk620, Thank you for you taking the time to share how wonderful your experience was. It's great to hear of the positive impact your building coordinator and supervisor have had on the overall b... Read more

uild as well as providing you with excellent customer service from start to finish. We are so pleased to read that you’re happy with the workmanship and quality of your new home. Thank you again for your review. Regards, Porter Davis

A D. 3 posts

3y Verified VIC, Melbourne

Experienced Australias Worst Customer Service from Porter Davis

Porter Davis has taken more than 6months to complete their 90 days claims for my home that I had moved in Aug 2021.
NO replies for my email from supervisors and no calls or call backs.
Customer service representative said that they do not reply for the emails as they are busy and was clearly saying that she cannot do anything about how I feel about the situation
Customer service representative also advised me the best option is to go through Domestic Building Dispute Resolution Victoria which I am going through now. Poorest customer service I... Read more have ever seen in my life in Australia. Once they take your money, they simply don't care about your experience. I regret that I spent nearly $650,000 on my house with pd. Do not go with pd. Not reliable and poor service after handover.

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Structural Integrity

Porter Davis Homes DM 3y

Hi A D., We are sorry to see this review and we apologise for the frustration you are experiencing. We would like to discuss this further with you. Can you please email your build address and your con... Read more

tact details through to tellus@porterdavis.com.au so we can get in touch to discuss this further. Regards, Porter Davis

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