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Porter Davis Homes
4.1 from 2,600 reviews · View Statistics
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Reviews

  • Build Stage
  • Customer Service
    2.2 (28)
  • Site Admin
    2.2 (11)
  • Timeliness
    1.7 (18)
  • Structural Integrity
    1.0 (2)
  • Plumbing & Waterproofing
    1.0 (2)
  • Electrical & Lighting
    1.0 (2)
  • Flooring
    1.0 (3)
  • Transparency
    2.1 (23)
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Reviewer Photos & Videos

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Paul
PaulGreater Melbourne (Outer), VIC

Don't put yourself through it!

published

PD were very happy to take our $2,000 deposit - that's when the problems started.

There was zero communication and we were left with no option but to cancel our build and source another builder!

The concierge team are uncontactable and when we were able to contact anyone they simply lied, all the way through to National Sales Manager level!

I wish I'd read the hundreds of genuine negative reviews on facebook groups and review sites!

Customer Service
1/5
Site Admin
1/5
Timeliness
1/5
Transparency
1/5
Incentivised Review No
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes
Paul
Paul
Manasa
ManasaGreater Melbourne (Outer), VIC

Building our first home with PD and had Great Experience

published

We are very excited to commence our first new home with Porter Davis. We are grateful to have Porter Davis Building Coordinator and Customer Service, Manager to help and assist with getting all developer/building permit approval and last-minute Post Contrat Variations.

We would like to thank Porter Davis for assigning us knowledgeable consultants and overall we had a great experience.

Customer Service
4/5
Site Admin
4/5
Timeliness
4/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes

Other Home Builders

 
 

0.0
(1,234)
DRKP
DRKPGreater Melbourne (Metropolitan), VIC

Good experience for first home build

published

Pre-site stage of the build was good. Our Building Coordinator was knowledgeable and was able to fix issues that we encountered during the sales stage and the design stage (world of style). We could tell that our coordinator had a large volume of work which made communication slow at times.

Customer Service
4/5
Site Admin
4/5
Timeliness
3/5
Transparency
4/5
Build StagePre-Construction
Construction End DateOctober 2021
Porter Davis Homes
Team PDPorter Davis Homes
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Thileepan T.
Thileepan T.Victoria

VERY DISAPPOINTED & TERRIBLE EXPERIENCE

published

Very disappointed. I would give 0 rating, appalling customer service. Lost my hard earned $2000 deposit. The sales consultant [Name Removed] spoke to me on the phone after three weeks saying that head office is happy to refund because they couldn’t prepare my contract on time and therefore I'm eligible for a refund but I have been trying to get my money back for the last 2 months. They want me to go ahead with new promotion which is $35,000 more which I didn't sign up for. When I when to ask for my money back I was treated with disrespect was told to "GET OUT " by the sales rep.
Becareful with making a deposit with this company, sales rep behaviour very rude and unacceptable. Mentally stressed with the situation.

Customer Service
1/5
Incentivised Review No
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes
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DJL
DJLGreater Melbourne (Outer), VIC

Initial pre build experience

published
Customer Service
4/5
Transparency
4/5
Incentivised Review No
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes
chamee
chameeGreater Melbourne (Outer), VIC
  • 3 reviews
  • 6 likes

Poor work place culture - drawings are not ready after 12 months

published
Customer Service
1/5
Transparency
1/5
Build StagePre-Construction
Construction End DateAugust 2021
Porter Davis Homes
Team PDPorter Davis Homes
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Ashwita m.
Ashwita m.Greater Melbourne (Inner), VIC

Contract stage

published

Our experience with Porter Davis until world of style appointment was so good. Our Building Coordinator actions does not looks like she is interested in her job. We don’t feel that customer is treated correctly. We have to chase the BC every now and then to take update on our contract. Our developer rejected facade and we tried our best to select all the changes as early as possible to avoid delay and it’s been one month and still we haven’t got the updated plans. The things we ask for is not reflected after weeks of Waiting. So much mental stress for me and my partner. If this is the case before building not sure what will happen during the build time and post build.
People looking for building with Porter Davis highly not recommended.

Customer Service
1/5
Transparency
1/5
Incentivised Review No
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes

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Next

Worst experience i've ever felt building with PD !

published
Customer Service
1/5
Timeliness
1/5
Transparency
1/5
Incentivised Review No
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes

Other Home Builders

 
 

0.0
(1,234)

Avoid PD. $20k to cancel the contract

published
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Customer Service
3/5
Timeliness
1/5
Transparency
1/5
Incentivised Review No
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes
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Fahad
FahadGreater Melbourne (Outer), VIC

Pre Site Experience

published

We are happy overall with sales and pre site experience, [name removed] our building coordinator made sure to keep us abreast of proceedings, post contract changes and with our questions and guidance required. She was timely during our loan approval process, design approvals, docs required for private inspections and did the best with patience under tight timelines and at times challenging circumstances.

Our site has now started and [name removed] continues to be helpful in any queries and any requirements. We wish her all the best!

Customer Service
4/5
Transparency
4/5
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes
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Rasdeep r.
Rasdeep r.Greater Melbourne (Outer), VIC

So far so good

published

Porter Davis has the best floor plan, Construction is starting soon. Color selection stage was hard due to time constraint but it all got settled with the help of BC. Got Fisher & Paykel appliances, Boutique doors/windows and Color bond roof as inclusion along with many other. PD is a big firm so they should have some kind of virtual tool to show how the House looks like after doing all the selections especially Kitchen and cabinets. Had to send lots of email to make one correction. Overall i am happy with the PD so far. Hope the future journey to be a smooth..Looking forward to the first stage(slab) of building. Fingers Crossed !!

Customer Service
3/5
Transparency
3/5
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes

Hi Rasdeep r,
Thank you for your great review. We are thrilled to hear how satisfied you are with the customer service you have received so far! We wish you all the best with the rest of your building journey.
Regards, Porter Davis

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0.0
(1,234)
Mark Brown
Mark BrownGreater Melbourne (Outer), VIC

So far so good. Supportive team and Building Coordinator.

published

We are just entering the construction phase with Porter Davis and are excited for our new home to start being built this week.

After purchasing the property in late 2018, we experienced long delays due to our land settlement. Although the delays caused a lot of stress and uncertainty the Porter Davis Building Coordinators have supported us through the entire process, answering all of our questions and helping resolve any issues we have had.

One of the main reasons for building with Porter Davis was due to their reputation for customer service and quality of their building. So far so good with the customer service and we now look forward to the finished build and getting our new home.

Customer Service
5/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes
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xena
xenaGreater Melbourne (Outer), VIC
  • 6 reviews
  • 6 likes

Bad communication from staff since Day 1.

published

I want to raise an issue to Porter Davis regarding some of their staff members that are not committed to their job. We have been in constant email but it has been a months since we gave our deposit to build that no one bothered to care and respond to us. Building coordinator is terrible. We are very keen to discuss this matter further privately and urgently needing a resolution as our land title is now ready.

Porter Davis - where is your work professionalism?

Customer Service
1/5
Timeliness
1/5
Transparency
1/5
Incentivised Review No
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes

Hi Xena,
We are sorry to see this review and we apologise for the frustration you are experiencing. We will have someone from our customer service team reach out to you as soon as possible to discuss this matter.
Kind regards
Porter Davis

Porter Davis Homes
Team PDPorter Davis Homes

Hi Xena,
Could you kindly email your build details to 'tellus@porterdavis.com.au' or alternatively please call Denise on 1300 799 105 so we can assist you.
Kind regards
Porter Davis.

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Sohel B.
Sohel B.Greater Melbourne (Inner), VIC

Mostly good so far

published
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes
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Rathdowne
Rathdowne
  • 2 reviews
  • 5 likes

Porter Davis suggest wrong floor plan and pinch my money

published
Customer Service
1/5
Transparency
1/5
Build StagePre-Construction
Porter Davis Homes
Team PDPorter Davis Homes
Rathdowne
Rathdowne
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Page 1 of 2

Questions & Answers

Steph
Stephasked
VIC, Melbourne

Less than 8 months after handover, my common bath shower screen falling out from the wall adhesive (causing danger to the shower compartment) and the mirror of my master room ensuite adhesive giving way from top with 1cm gap. Sensor light outside my garage repaired twice but still causing power trip in last storm. Why there is no response after putting up these concerns to New Home Care Team in PD portal?
Is safety after handover can be compromise ?

No answers
Ann J.
Ann J.asked
Porter Davis Homes

Hi. Is the grange range have awning windows as standard inclusion?

1 answer
Chintan N.
Chintan N.

Not sure as i have upgraded all windows to double glaze which is owning only

S Spearl
S Spearlasked
VIC, Melbourne

Hello PD, please give details incl colour of pavers used in alfresco of Brookwater 51B display (now closed)
Landscapers used for Jasper Rd Bentleigh display.

Where in Melbourne can I see and buy PD ex display furniture etc.
Thank you

No answers
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Porter Davis Homes

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