43 questions from our users
Hi everyone, maybe someone can help me and explain me how notice them for cancelling my contract?
Hi Jack, not quite sure what you mean? We don't have any lock-in contract. Would you like us to give you a call? Just DM us your best time and number. Thanks, Adi
So, it is right. I'll explain better. I just move out and live the city and I don't want to pay anymore after that I'll leave the apartment. How is working?
I'm still waiting for an answer. Thanks
How can I see from the Powershop app, or my account on the website, the actual dollar cost of my power in previous billing cycles? Because I pre-purchase my power, previous billing cycles show as a negative left over dollar amount and negative unit use. Is there a function I have not found yet?
This is easy to see on the app it gives you a graph of monthly use with the average unit price u payed for the month.
I can see each previous months cost under both balance (the circles for buying) & insights (the column graphs) from the menu (top left in the app). If you're new it might take a month or two to displa...y normally but after that it should be ok. I would contact Powershop if its not.
Thanks for answers. I think I know why it is showing a negative dollar amount and negative units. I am thinking it is because of the $75 joining credit. The cost of my first month power was less than ...the credit. OK should be easier to understand next month.
A query in relation to the rolling 3 month window for the Online Saver (Vic)
On the 1st of each month there is a price adjustment resulting from the earliest month in the window being replaced with the next future month in the sequence. My query is about the first month of the rolling window (currently January). Putting historical considerations aside and assuming smart meter installation, is January's daily average ‘actual’ (based on meter read on the 31st of Jan ) or is it a prediction comprising actual month review data (on 21st for me) which is extrapolated to cover the whole month?
Subsequently clarified with Powershop. Actual meter readings at the end of the month are used. I initially was under the impression that meter readings were only used at the billing cycle review.
Why am I buying power for .59c but in my app it's saying I'm paying .69c a kw?
Hi Melli, can you share your registered e-mail address as a private message, so we can have a look at this for you. Cheers, Adi
It seems to have fixed itself up now. Are you able to help me with my previous inquiry please.melli
I have just changed to powershop but am paying .59 a kw where with my other company it was about ....
Hi Melli, sometimes comparing prices with other retailers is a bit tricky. As our unit price is made up all components of your charge, whereas many retailers separate your usage and fixed charges - so...very often its not an apples for apples comparison. The reason why your price might be different to other can be due to many reasons 1) you may come under different distributors, 2) every customer's unit price depends on their respect usage. A unit is an all-inclusive price, combining your energy rate and daily charge (inc.GST). When you have lower usage the daily charge spreads across the daily charge across more less unit, thus resulting in a higher unit price. Conversely,if you use more units of power, the daily charge is spread across more units making the unit price lower (but you buy more of them). To get a visual of this, you can head to Usage, then Your Rates in your online account and have a look at the breakdown; - it can sometimes make it a little easier to understand. Also, happy to have one of the team give you a call to walk you through it if that helps. Cheer, Adi
I have solar panels and receive a rebate on my electricity. Would this be lost if I changed to Powershop?
I have no clue. Might be a question for their customer service.
If you want $75 in Powershop credits, follow the link below and sign up. ...https://secure.powershop.com.au/friend_invitations/7MRHPN
Hi Orion, you won't lose your government rebates. Let us know if you would like us to give you a call. Would just need you to send your best phone number over a private message. Alternatively, you can give us a ring on 1800 462 668. Adi
Hi! Yes, would like to join this war against CSG. I'm moving to a new property on the 26th of Nov. Is that too little notice for you to set up? Please let me know. Would love to switch and give this a go.
Hi Shaheen, sorry for the late response. Would you still like to have your power setup?
You can sign up here: www.powershop.com.au/switch-now ...Or feel free to give us a call at 1800 462 668. Cheers, Adi
I am thinking of changing to Powershop for environmental reasons. I don't care if it costs a little more, although I hope not too much more. Most comments here are positive, but the negative ones mostly say either (a) costs were too high or (b) the ongoing management process was too complex and time consuming.
I don't want to spend time managing an energy portfolio, I want to "set and forget". (1) Can I do that with Powershop? (2) If I choose the greenest plan and use about 25-30 kwh per day, what roughly will it cost me?
You would need to talk to power shop about pricing for your area. There is a default price you will pay if you don't pre purchase but the pre purchasing is simple. I initially thought it would be tim...e consuming but a couple of minutes a week is all it takes to take up offers and check your ongoing usage. My son and I have gotten a little competitive on how we are doing. You can always try it, no contracts! App is really simple to use, I am in my 50s :)
As Sandy says. The cost depends on where you live. In NSW I signed up from the Getup web site and if I pre pay. It costs me 25.55c per kwh. So 25-30 kwh a day would cost you $6.38 to $7.60 a day. Wha...t I like is that that is the total cost. Includes GST and access charge and green levy. Before with Endeavour Energy I was paying over 27 cents per unit after adding in the extras. But you should call them as with your consumption you probably have electric hot water as well. If you get your last couple of bills on hand when you call them, they will tell you total costs. I'm very happy with Powershop. You can use a set and forget method, but, I am actually enjoying keeping track through the app etc and can't resist the special buys that pop up now and then. I have already bought my power on special for the next month. Good luck.
Where are you? If your in NSW, 1st Energy would be the best choice for greener electricity, not powershop.
From what I've heard. 1st Energy comes to VIC in January as well, which is good. Never had an issue with them, cheap and green and normal
Hi. We just got a new connection from Lumo via direct connect but I am reading lots of bad reviews about them. I am contemplating on switching to powershop. I still have 10 days cooling off period until Sept 4. How long will it take to switch to powershop and do I have to pay for connection and disconnection fees? Thanks a lot.
Hi Janecee, the switch takes 3-4 weeks normally this includes the mandatory cooling off period. I suggest you, you switch once your cooling off period ends. We will be happy to cover up to $75 as exit...fees. You will not have to pay any connection fees.
That's great to know that you will cover up to $75 of exit fees. But I hope we will not pay any disconnection fees. We signed up for an open contract with Lumo.
Just to clarify, meaning I will advi...se lumo that we're switching to another service provider after 4 September?
In addition, what's the process in switching to powershop?
I spoke with Energy Watch tonight and we have decided to use Powershop for our NEW Connection. We asked for this to be connected Monday 27th April, but were told this is a holiday. As far as we know it is not. Can you please clarify if it will happen that day or will it have to wait until Tuesday? It's a residence in Rye. thanks Kim Kennedy
Energy Watch are a company that has been fined $1.8 million for misleading advertising about their service. In 2012 the Federal Court found that Energy Watch:
"falsely represented that the Energy W...atch service compared the rates of all or many of the energy providers in a person's area, when in fact it only compared the rates of a person's current energy retailer with those of energy retailers with which the company had commercial agreements in place."
Thanks for your reply Jane. It seems we just followed our nose through Google and found Energy Watch along the way. I have since spoken directly to Powershop, after signing up with them thru Energy Watch (
Kim, I am not sure of your location but I know that the power distributor (who actually handle the connections) in my area (Victoria) had this day a public holiday for its employees. Maybe that is the reason they state public holiday.
Hi, I have recently decided to switch over to powershop and have filled out the online form. How long does the process take? I need to get out of my current retailer ASAP. :)
Firstly, thanks for making the switch to Powershop. :) We're looking forward to having you onboard. :) ...Switches generally take 3-4 weeks when switching from an existing retailer. There's a bit of groundwork the distributor and your old retailer have to do, but we do our best to get everything setup as soon as possible. That being said, if you have any questions in the meantime (or even when your power is connected), don't hesitate to get in touch. We're more than happy to help however we can. :) Cheers, Bryce
Is it just electricity you sell or can I switch my gas account over as well? Mari
Right now we only provide electricity, but we'd love to tackle Gas in the future and definitely hear the demand for it. :) We recommend customers check out the State Government's "YourCho...ice" initiative. It allows you to find a Gas provider that's right for you.
I switched to Powershop at the end of December, and have been really happy with the ability to prepurchase and monitor my usage online. My daily cost has been around half of what I was paying with my previous supplier! However, I've just seen a massive price increase for any future purchases I make, for example I prepurchased Autumn power for 26.19c, this has now increase to 47.3c; an online saver purchase that cost around 28c has gone up to 51.83c. This is an 85% increase and brings me up to the same rates that I was paying previously! Why such an increase? And why no explanation?
Powershop has increased prices in line with increased Service Charge by the electricity distributors. You should have received an email about this increase. It came in November last year - check your ...spam. If you compare rates with other retailers I think you'll find Powershop is still the best deal out there.
Not very helpful, Pippo. If you read my question, you'll see that I didn't switch to Powershop until the end of December, so would not have received an email sent in November. Regardless, I doubt that the service charge was increased by 85%.
I would have to agree, it appears that they gave out special rates to get you to change over, and then increase the rates dramatically on the next price increase. I would also doubt very much that the...distributors put their charges up by the rediculous percentages that you are talking about. If they had it would be all over the news. Interestingly I noticed that the Powershop representative seems to comment on good feedback but not on any negative feedback.
Hi Powershop, I have a 4kWh solar panel system in a rural western zone and currently receive 60c PFIT from my retailer who I locked into a fixed term 36 month supply contract 12 months ago only to recently discover fixed term is not fixed prices and includes annual CPI increases (my fault from not understanding the fine print). Given I haven't paid a power bill since the date of my solar installation, and I would suffer a cancellation fee, would Powershop still be a better option be a retailer or should I bide my time? I am also dismayed to discover CPI (Sept 13 to Sept 14) was 2.5pc but my off-peak charge has risen 5pc and network supply charge (which they discounted heavily to lure my custom, has risen by almost 12pc. Thanks
Hey Mouchie52! Thanks for your message! :) Before I dive into the nitty gritty, I'd just like to point out that we do things a little differently at Powershop. Our prices (like all retailers) do vary,...especially because of our seasonalised pricing setup, and different usage tariffs (Flexible, On/Off Peak, Shoulder, etc.). That being said, we will definitely honour your PFIT, and we will pay up to $75 of any Exit Fees you might incur switching providers. If you need any more information or someone to give you a call, feel free to shoot an email to firstname.lastname@example.org with your details. Cheers, Bryce.
I am thinking about changing to Powershop, but I just saw a review where someone is charged 22 to 23 c/KWh . that's the same as what I am paying already with Red, so unless you either don't have a service charge or one that is less than 90 cents a day ( 99 cents with GST) 10% discount on all of that for early payment...then I don't see the point. and of course being not so tech minded, but working on it , it sound like figuring out what to do could also be a problem. I have got til Feb 13 or two days before that to make up my mind what's your answer to that one ?
1. Using the app, I am able to buy the online saver pack and save 30% off the bill.
2. Powershop is especially great if you are going to use the app. It literally gives you day to day updates with...bar charts, and all the fancy info graphics. Allows you to make bookmarks to account for power usage jumps on certain days even.
Hey Lyle, not everyone's pricing is the same with Powershop! Our Unit prices can rise and fall depending on a number of factors (including seasonalised usage, usage habits, etc.). If you could send us...a recent bill we can do a full bill comparison for you? We have no lock in contracts, exit fees, and we're 100% online. You can track your usage with our app, and enjoy regular specials, plus a 30% discount if you're engaged with the Shop! Cheers, Bryce.
Correct me if Im wrong, but Powershop doesn't have a service charge. Quote from website:
"Does Powershop have any additional daily fixed charges?
We do not show daily fixed charges separately on bil...
I am reading the powershop site and feedin tarriffs....please explain the three different tarriff from 8cents to 62 cents????
Hey there! Thanks for your message. :)
Based on the time customers adopted solar, they receive different feed-in tariffs. The highest is Premium (0.664 cents p/kWh), the middle is Transitional (whi...ch is 0.314 cents p/kWh) and the "standard" rate is 0.064.
We have a 2.5 kw solar system and are currently receiving 62 c per KWh for te excess power we generate and feed into the grid. Obviously we also have a smart meter. If we switch to PowerShop, can we continue to feed our excess energy into the grid? if so, at what rate? and is PowerShop comparible with the Smart meters? we are seriously consider switching but need some feedback on these issues. Thank you
Hey Francesca, thanks heaps for your message. :) You can certainly continue feeding your excess into the grid, and we will pay you 66.4 cents per kWh! Powershop is highly compatible with Smart Meters,...and using our app you can track your usage, buy power, manage your bills, and more. Regards, Bryce.
I am currently with AGL. I pay 90$ a fortnight through centrepay. It is taken out of my pension before I get it. Do you have anything similar??
Hi Hippyherb. I dont work for powershop so I dont know if they have a similiar way of paying. You would need to contact them and ask.
I'm just a reviewer not Powershop. Although with powershop you can pay how you like provided you have internet access.
Hi Hippyherb, unfortunately we don't offer a centrepay option at the moment but our payment options are very flexible. You can budget each month according to your usage and all our payments are done o...nline. If you need any more information on payment options and how our 'shop' works feel free to give us a call 1800 462 668 and flick us an email at email@example.com
We have just had a 4kW system installed and are waiting for the final inspection. Do you handle the smart meter configuration required and if so what is the cost? Do you have any specials at the moment regarding feed in tariffs?
Hi Sue, I dont work for Powershop, I'm a customer so I cant answer your question. Cheers Karen
Not to worry Karen I'll just wait for Powershop to answer :)
Hi Sue, also I'm not Powershop, just a customer giving my opinion. Incidentally it's Power Cor I think & about $300 Thanks Jeff
I was almost signed up with Powershop until I became aware of the fact that one needs to provide bank account details and you would direct debit if account not paid on time! I do not give my bank account out especially to power companies because should there be an issue, one has no control over payment. Why is this really necessary? Especially if one agrees to pay via your website and to get the discounts by paying on time?
I dont usually give out my bank details either for direct debit but after reading reviews of Powershop in NZ where they have been operating for a while i felt comfortable that they are a reputable com...pany. I guess for Powershop their system ensures they dont have customers who dont pay. I have only been with Powershop for a couple of months but so far so good. I pre bought too much power for March and found the difference paid back into my account immediately as they said they would. I've spoken twice to their call centre and found that both times the staff to be courteous and knowlegeable.
Thanks for replying, Karen! Glad to have you on board as a happy Powershopper.
Merlin51h, we need to have a default payment method as we're an online only power company, but if you ever experience ha...rdship we are happy to move the due date of your bill. We always give you plenty of warning - at least 12 business days - before we deduct anything off your card. All your invoices are available to download, so there's complete transparency.
You always have control over direct debit & you can cancel anytime. Also if you don't like your power companies behaviour you can always change!
Say I'm not using the shop to purchase energy in advance what is the typical rate that you charge then? Momentum Energy would charge me between 17 and 19 cents/KWh. Also how off peak rates are calculated and how to they apply to my bill if I purchase in advance? Thanks I'm interested by your offer but not convinced that I'd be ale to effectively compare how much savings I would make by switching to you. Thanks!
You can view all our pricing here http://www.powershop.com.au/ppis/ keep in mind when looking at this document that our unit pricing includes GST, daily and supply charges so there ar...e no hidden fees - your current retailer may not include these charges when they give you a quote.
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