Powershop Australia Questions & Answers (page 2 of 3)

Hi everyone, maybe someone can help me and explain me how notice them for cancelling my contract?

How can I see from the Powershop app, or my account on the website, the actual dollar cost of my power in previous billing cycles? Because I pre-purchase my power, previous billing cycles show as a negative left over dollar amount and negative unit use. Is there a function I have not found yet?

A query in relation to the rolling 3 month window for the Online Saver (Vic)

On the 1st of each month there is a price adjustment resulting from the earliest month in the window being replaced with the next future month in the sequence. My query is about the first month of the rolling window (currently January). Putting historical considerations aside and assuming smart meter installation, is January's daily average ‘actual’ (based on meter read on the 31st of Jan ) or is it a prediction comprising actual month review data (on 21st for me) which is extrapolated to cover the whole month?

Why am I buying power for .59c but in my app it's saying I'm paying .69c a kw?

I have solar panels and receive a rebate on my electricity. Would this be lost if I changed to Powershop?

Hi! Yes, would like to join this war against CSG. I'm moving to a new property on the 26th of Nov. Is that too little notice for you to set up? Please let me know. Would love to switch and give this a go.

HS

I am thinking of changing to Powershop for environmental reasons. I don't care if it costs a little more, although I hope not too much more. Most comments here are positive, but the negative ones mostly say either (a) costs were too high or (b) the ongoing management process was too complex and time consuming.

I don't want to spend time managing an energy portfolio, I want to "set and forget". (1) Can I do that with Powershop? (2) If I choose the greenest plan and use about 25-30 kwh per day, what roughly will it cost me?

Thanks!

Hi. We just got a new connection from Lumo via direct connect but I am reading lots of bad reviews about them. I am contemplating on switching to powershop. I still have 10 days cooling off period until Sept 4. How long will it take to switch to powershop and do I have to pay for connection and disconnection fees? Thanks a lot.

I spoke with Energy Watch tonight and we have decided to use Powershop for our NEW Connection. We asked for this to be connected Monday 27th April, but were told this is a holiday. As far as we know it is not. Can you please clarify if it will happen that day or will it have to wait until Tuesday? It's a residence in Rye. thanks Kim Kennedy

Hi, I have recently decided to switch over to powershop and have filled out the online form. How long does the process take? I need to get out of my current retailer ASAP. :)

Is it just electricity you sell or can I switch my gas account over as well? Mari

I switched to Powershop at the end of December, and have been really happy with the ability to prepurchase and monitor my usage online. My daily cost has been around half of what I was paying with my previous supplier! However, I've just seen a massive price increase for any future purchases I make, for example I prepurchased Autumn power for 26.19c, this has now increase to 47.3c; an online saver purchase that cost around 28c has gone up to 51.83c. This is an 85% increase and brings me up to the same rates that I was paying previously! Why such an increase? And why no explanation?

Hi Powershop, I have a 4kWh solar panel system in a rural western zone and currently receive 60c PFIT from my retailer who I locked into a fixed term 36 month supply contract 12 months ago only to recently discover fixed term is not fixed prices and includes annual CPI increases (my fault from not understanding the fine print). Given I haven't paid a power bill since the date of my solar installation, and I would suffer a cancellation fee, would Powershop still be a better option be a retailer or should I bide my time? I am also dismayed to discover CPI (Sept 13 to Sept 14) was 2.5pc but my off-peak charge has risen 5pc and network supply charge (which they discounted heavily to lure my custom, has risen by almost 12pc. Thanks

I am thinking about changing to Powershop, but I just saw a review where someone is charged 22 to 23 c/KWh . that's the same as what I am paying already with Red, so unless you either don't have a service charge or one that is less than 90 cents a day ( 99 cents with GST) 10% discount on all of that for early payment...then I don't see the point. and of course being not so tech minded, but working on it , it sound like figuring out what to do could also be a problem. I have got til Feb 13 or two days before that to make up my mind what's your answer to that one ?

I am reading the powershop site and feedin tarriffs....please explain the three different tarriff from 8cents to 62 cents????

We have a 2.5 kw solar system and are currently receiving 62 c per KWh for te excess power we generate and feed into the grid. Obviously we also have a smart meter. If we switch to PowerShop, can we continue to feed our excess energy into the grid? if so, at what rate? and is PowerShop comparible with the Smart meters? we are seriously consider switching but need some feedback on these issues. Thank you

I am currently with AGL. I pay 90$ a fortnight through centrepay. It is taken out of my pension before I get it. Do you have anything similar??

Hi,
We have just had a 4kW system installed and are waiting for the final inspection. Do you handle the smart meter configuration required and if so what is the cost? Do you have any specials at the moment regarding feed in tariffs?

I was almost signed up with Powershop until I became aware of the fact that one needs to provide bank account details and you would direct debit if account not paid on time! I do not give my bank account out especially to power companies because should there be an issue, one has no control over payment. Why is this really necessary? Especially if one agrees to pay via your website and to get the discounts by paying on time?

Say I'm not using the shop to purchase energy in advance what is the typical rate that you charge then? Momentum Energy would charge me between 17 and 19 cents/KWh. Also how off peak rates are calculated and how to they apply to my bill if I purchase in advance? Thanks I'm interested by your offer but not convinced that I'd be ale to effectively compare how much savings I would make by switching to you. Thanks!