Powershop Australia

Powershop Australia

 Verified
Powershop Australia
2.4

571 reviews

PositivevsNegative
30% · 172364 · 64%

Reviews

571 reviews
Shazdee
ShazdeeVictoria7 posts
 

Absolutely misleading

This company started off being reasonable to deal with. We purchased energy in advance. Soon though, the company was purchased by a global energy company and all benefits disappeared. Our energy bills are astronomical, not from increased usage but from price gouging. Show details
Shazdee
Shazdee  
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Our final gas bill for ONE MONTH is $840. There is no way we used that much gas. I will be asking the Ombudsman to investigate as something is clearly wrong here.

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Sam S.
Sam S.Sydney Surrounds, NSW
 
smo
smoGold Coast2 posts
 

Outstanding customer service

Moving house on a Friday is stressful, but finding out that the electricity hadn’t been connected was insane. One phone call to Powershop Australia and the operator went over and above to resolve the issue. without giving a guarantee that the electricity would definitely be connected before days end, I felt confident that this wonderful lady was going to do everything in her power to help me out. The power was connected and to my surprise another operator from Powershop rang me to double check the connection had happened before she finished work for the weekend. Thank you Ladies. Amazing service Show details
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Simon D.
Simon D.Greater Melbourne (Metropolitan), VIC4 posts
 

Ridiculously high rates!

Powershop is ridiculously expensive. I have been with them for some years now, using both gas and electricity and for too long just assumed that all providers were now expensive (due to high energy costs etc). I was wrong. I have just signed up for a different electricity provider and they are around 25% cheaper than Powershop. It's just outrageous. All Powershop does is source electricity coverage from a supplier in my area, and somehow they think it absolutely fine to charge much higher rates. No surprise though, given that this once ethical company were taken over in 2022 by Shell. Show details
disappointed
disappointed
 

Absolutely hopeless

Got my final bill from Powershop, they didn't send someone out to check the meter for the final bill so instead estimated it, they estimated FAR over the amount that I had actually used and charged me for that amount, when I called them to ask them to amend it they told me they couldn't amend my final bill due to my account being closed and I just had to pay it. Do not go with this company. Show details
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VLA
VLASydney, NSW9 posts
 

love all the consumer feedback

i was looking in to powershop , but now with these reviews it seems i have to reconsider alternative better pricing. Show details
John
JohnIllawarra, NSW6 posts
 

Very expensive

Was relevantly good but in June they suddenly hiked prices through the roof. Reduced Feed in tariffs, daily supply charge at over a $1.20 and charges at 39c...
A normL home would now be looking at $300 a month, that's crazy. Would find someone else. Show details
Jay
Jay3 posts
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Barry White
Barry WhiteSydney, NSW2 posts
 

Increased Rates from 27c to 36c overnight and reduced feed-in

were ok compared to the rest for a year, but always odd on the meter readings.. they have now moved to 37c and 12c feed-in. so time to move back to another supplier that is 27c (red energy) Show details
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Patrick G.
Patrick G.
 

Been with them for less then a week

As stated in title, been with Powershop for less than a week and my electricity bill is already half of what my last quarterly bill was with my previous company. There rates are lower but the bill just keeps climbing. Doesn’t make sense? Show details
Matilda
Matilda4 posts
 
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Divya Monica
Divya Monica
 

Dishonest and crappy expensive

They took 6 months to transfer my gas account to a different supplier and meanwhile charged a flat rate for gas instead of stepped rate like other supplier. They charged 3.53/MJ as a flat rate and $1.20 as DSC. Will never recommend powershop to others which is huge compared to other supplier rates. My gas bill was 3X times higher than usual. AVOID POWERSHOP for Gas and Electricity. Show details
Tim
TimCentral West, NSW35 posts
 

They were once great, now more interested in being Green than their customers

I was with Powershop almost from their start up 7 odd years ago. They were the fun company in the energy market, always looking for low prices to pass on to their customers. Ofering great discounts specially on their prepaid power packs. Now they are only interested in being the "Green company", gone are the discount prices. Gone is the customer focus. They now buy solar generated power from their customers for $0.05 only to sell it back at $0.37 cents per Kw, a 740% mark up. Other than them now being a packofdicks I had no problems, if they want to be the Green Company I’m not going to pay for it. Show details
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Ed. C
Ed. C3 posts
  Verified

Troublesome and dishonest

I live in a property without a smart meter which relies on the distributor to read the meter every quarter. Every month powershop was able to provide a reasonable bill based off an estimated usage of c.10kwh/day. I then decided to switch to another provider as they were raising their rates. The switch was at a date again where the distributor would not have done an actual meter read hence powershop would need to provide an estimated meter read. However for some reason, powershop in its final bill decided to assume I am using 50kwh/day?! This lead to a final bill that is worth a typical month's charge when it is only actually for 9 days. I am in a two person household, how does powershop think it is reasonable to assume a 40kwh/day usage?? Show details
Gov
GovSydney, NSW2 posts
 

not to be trusted

I signed up for electricity with them after comparison with my existing provider. AFTER 1 month I receive my bill, daily rates charged for 4 days was different and the other 28 days charged extra 0.30 cents. so I went back to my welcome pack to see what rates had been agreed on. The terms and condition says look at the pricing statement, looking at the pricing statement there are no rates on there. I called them up they said the rates are in your bill or log into your online portal - but the rates online can be changed anytime????? but what about the rates I used to compare and decided to move with them. Show details
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Gov
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Called them up, they said they will look in to why the rates are not included in the pricing statement with the team and send me the updated pricing statement. still waiting

THOMAS
THOMASRichmond-Tweed, NSW8 posts
 

SIGNED UP FOR SINGLE RATE TARIFF & GAVE ME TIME OF USE TARIFF INSTEAD

Powershop is extremely deceitful. I signed up for a Single Rate Tariff and on account activation gave me a Time if use tariff, that was very expensive and not what I signed up for. The Powershop representative said they could not change over to the Single rate until July. I told Powershop that they need provide the Single Rate that I signed up for or I want exercise my rights to the cooling off period and cancel. They were not willing to give me the correct rates, so I had to cancel during cooling off period. Do not use them. They are crooks. Very disappointed with their dishonesty. Show details
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chris c.
chris c.4 posts
 

3 months in they increased the price by 35%

Found that they where the best value through service NSW, after a few months they increased the price per kw/h by 35%. Pretty crap as I paid fees to cancel previous provider etc. Show details
Rich H
Rich HHunter Region, NSW11 posts
 

Bait and switch to the core

Signed up to a powershop plan with a 13C FIT. The day after my move to powershop was completed I logged in and see a notice to say my 13C FIT was being halved to 7C before I even get my first bill.
Surprised this is even legal, but their response was simply that they can make changes as they see fit as long as they advise me, so time to move my power again.
If you don't want to move twice in a month, avoid Powershop. Show details
Damon
DamonGreater Melbourne (Inner), VIC5 posts
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Chris L
Chris L20 posts
 

Badly Organised

Signed up online for single rate but when the approval came back in 24hrs they had put me onto a time of use rate. I immediately rang them and was assured it would be changed. When my final confirmation came through it was again at time of use rate. I rang again and was THEN told it would take 20 days to be changed and any extra charge during that time was my problem.
The staff were very polite but appeared to lack training as it was a messy setup process and I'm am likely to cancel. Knowing what I know now I wouldn't have used them. Show details
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Monti
Monti2 posts
 

Very poor service

Confusion with billing
When called Customer service agents are very rude and arrogant Show details
Mumtahina R.
Mumtahina R.
 

Very Bad

The billing period is very unclear. It was like I have to pay twice a month. They are not also clear about the dates for billing. For 2 people, I had to pay $500++ in just three months!! Why was that?
And also when I called their customer service to get a detailed bill, they could not make it clearer. Thus I had to change my provider. Show details
Danny
DannySydney, NSW51 posts
 
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Marc
MarcSydney, NSW3 posts
 

They're idiots

I was a customer of Powershop for over a year. Every bill was either paid early or on time. Every bill.
I moved house and went to reconnect but they told me my credit wasn't good enough.
So much for loyalty..... Show details
Me123
Me1236 posts
 

Rip off company

Powershop took $100 from my wife's bank account even though we cancelled our service with them three months ago. Show details
Tim
TimIllawarra, NSW
 

Extremely poor service

Made an application to transfer my electricity account and was refused - I have no history of defaults and the only conclusion is that it smells of collusive activity.

As a result I am faced with a 300% power bill increase with my current electricity provider.

All they can do is send an email and don't even have the decency to make a phone call to discuss. Show details

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Sam F.
Sam F.
 

Improper business practices

I was with powershop in Victoria. My first bill at that property was higher than subsequent bills. Didn't think much of it. When I move to SA my first bill was significantly higher than subsequent bills. On review it showed that their initial meter readings must have been incorrect. Lodged a complaint where I was made to take pictures of the meter readings multiple times. No evidence despite several requests of the initial meter readings were provided. They added an additional $100 to the bill at the end of their investigation stating that I just used more power. I now use Alinta Energy. NEVER EVER USE POWERSHOP.

PS Alinta Bills are lower!!!! Show details

Bianca D
Bianca DSydney, NSW2 posts
 
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reviewer2232
reviewer223268 posts
 
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Paul_R
Paul_RMid North Coast, NSW7 posts
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Vicki
VickiSydney, NSW2 posts
 

Left an 87 year old without gas hot water for 5 days!!

After speaking with a customer service representative about connecting both power and gas so my aunt could move into her retirement villa we were assured this would be done by the time she moved in.
The GAS HOWEVER HAS NOT BEEN DONE. LEAVING AN 87YEAR OLD WITHOUT HOT WATER FOR 5 DAYS.
THIS IS UNACCEPTABLE.
Companies are happy to sign you up quickly, tell you about green energy but offer not much more.
We had many emails stating this would DEFINITELY happen by her moving date which has now passed leaving them plenty if time to connect.
After speaking to [Name Removed] today she did not offer me any help but told us we had to wait.
APPAULING SERVICE FOR ESPECIALLY ELDERLY CLIENTS.
WE WOULD NOT RECOMMEND USING POWERSHOP TO ANYONE. Show details
Saul
SaulSydney Surrounds, NSW2 posts
 

Poor app for solar users and poor customer service

Part of their value prop is the app that gives you daily data. This was great for a while but I haven't had daily usage data for 10 days. It's important particularly if you have solar so you can manage your usage and reduce cost. Customer service came back and said well we don't provide the data (blame the infra owner mentality when it's a service they sold?). But I am getting solar feed in data so they're clearly getting something daily, but there was no real triage into the root cause here. I'll be changing back to my old provider who have offered an incentive to come back. Show details
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Garry B
Garry BCentral Highlands and Goldfields, VIC24 posts
 
Maggie D.
Maggie D.
 

Terrible company, avoid at all costs

This was a great company until recently. They used to have great customer service, the rates were good and affordable, and their app made it easy for us to manage our energy bills.

Now there’s almost no customer service at all. I’ve tried to contact them numerous times and have been met with silence. My monthly bill has nearly tripled, it’s more than my quarterly bill was with my old provider. Please do not sign up with this company, and if you already have I highly suggest you switch to another provider as soon as possible. Show details

Unhappy customer
Unhappy customer
 

DON'T WASTE YOUR TIME!!

Initially my monthly power bill was quite reasonable, then it TRIPLED in price. I enquired several times about this and got nowhere.
Furthermore Powershop estimated my monthly bills. On the third month they would take an actual reading of my power meter then overcharge for that month to make up for previous estimated bills. Do NOT waste your time with this company. Show details
Phillip C.
Phillip C.2 posts
 

Rates change with in the first billing period. DO NOT SIGN UP

We used the Victorian Energy Compare site and were presented with Powershop as the best option.
The advertised rates increase after 2 weeks.
Supply went up 41%
Usage went up 10%
The offered rates seem to be "bait" to get you to sign up.
This does seem to be deceptive behaviour and is a frustrating waste of our time.
We now need to move again.
I strongly suggest avoiding Powershop. Show details
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PaulB
PaulBGreater Melbourne (Outer), VIC11 posts
 

Doesn't pay to be a long-time loyal customer

Used to be great before Shell bought them out. Difficult getting through to anyone in their contact centre. I've given up waiting on hold after almost an hour! Show details
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Candice C.
Candice C.Greater Melbourne (Inner), VIC
 

Beware of dodgy offers to get you to sign up

Electricity was much cheaper so I joined them. 14 day later I received notice of daily supply charge increasing by over 33c a day!!! I shouldn't of wasted my time switching across because they are worse then ever and purposely waited until after the 10 day cooling off period to increase!!! Do not bother!!! Show details
Greg
GregMetropolitan Adelaide, SA7 posts
 
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Al of Woy
Al of Woy3 posts
  Verified

No customer service

I have been a customer of Powershop for many years, they used to be great. Have spent 13 weeks trying to get Powershop to switch to my new smart meter. After many calls and the old-fashioned run-around, I now discover that "head Office" has been sitting on my account (and about 400 others apparently) while they work out their finances. I do not have time for this. There is still no resolution or timeframe. In a time when consumers are nervous about electricity costs, this is very irresponsible. As soon as we sort it out, I shall be changing providers. Show details
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