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Powershop Australia

Powershop Australia

2.6 from 472 reviews · View Statistics
See the Best Energy Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Transparency
    2.8 (4)
  • Customer Service
    3.0 (4)
  • Rates and Fees
    2.8 (4)
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casper_juz
casper_juz
  • 6 reviews

Sign Up good, single rate good, exit horrible

published
Transparency
2/5
Customer Service
2/5
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First Few Years Good ~ Very Different Now

published

When I needed to interact with Powershop people they were very helpful ~ the usage charts and graphs were handy and easy to follow ~ and I liked having options when choosing bulk buy power packs. When they disappeared couched in ‘spin’ I was disappointed ~ but still hung in ~ however the Shell sellout made the decision to find another retailer.

Incentivised Review No
ServicesElectricity
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rpep
rpepCulburra Beach
  • 2 reviews
  • 2 likes

Confusing

published

Found it very confusing. You purchase power before you use it and then you still end up with a bill.
Expensive, which i don't mind if it really is green but i just got left with a bad taste.
Purchased solar and will move to another provider.

Incentivised Review No
ServicesElectricity
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JLA
JLAAU
  • 2 reviews
  • 2 likes

Used to be good but sadly no longer good value.

published

Have been happy with Powershop for sometime now. Unfortunately I don’t receive power packs like before. Rarely get them.
Is it because we have solar and are in credit, perhaps they want me to pay full Price to use this.
Not the service we used to have.
Will
Be looking elsewhere unless they make some changes.

Transparency
3/5
Customer Service
3/5
Powershop Australia
Powershop A.Powershop Australia
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Matthew
MatthewGippsland, VIC

Not sure where this is going?!

published

Hi, I feel like the mega packs did provide opportunity to the consumer to get better rates. Seems they may not have been that good after all(?). It is expensive but I decided to bite the bullet for the rebellion. Now, i am loosing faith in this company as others before it.
Please show me how and why you are worth the extra x% of cost! And show me what your environmental impact is in commoner terms!

Transparency
2/5
Customer Service
2/5
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Linden
LindenSouth East Queensland, QLD
  • 4 reviews
  • 2 likes

Great for green energy but... beware

published

Beware of pricing plans. The shopper plan requires you every time to go online and add to cart a package to get some discount - I thought it was jut pay with direct deposit before the due date. This was not clear enough when signing up. I have thus lost probably $20 per bill because I did not know I had to go online and buy the pack. So, if you choose them, go with the light plan, it's automated.

Transparency
4/5
Customer Service
5/5
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Dont buy Asus laptops
Dont buy Asus laptopsgold coast
  • 2 reviews
  • Verified

pros and cons for Powershop

published
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P Sok
P SokMelbourne
  • 5 reviews
  • 4 likes

No discount

published

Customer service was very good and respond every quickly.
Connection was fast and easy.
However, there is no discount if you pay by due date, only if you shop from their app and you have to pay straight away and won't help much either with the price.
With other company, at least we get 10-17% discount when we pay on their due date. So far I got zero discount, disappointed!

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ConsumerMan
ConsumerMan
  • 37 reviews
  • 34 likes

False and Misleading Advertising

published

Powershop are advertising on Facebook that their NSW prices have dropped from 1 July 2018. It is true, their usage rate has reduced ever so slightly but beware of their false and misleading advertising because their daily supply rate has increased and all discounts on all their power packs have reduced considerably, far outweighing the slight “drop” in usage rate, not to mention their reduction is solar FiT. Do your calculations dear customer and make sure Powershop is still delivering the best deal for you in 2018/19.

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Laura M.
Laura M.Sydney, NSW
  • 29 reviews
  • 16 likes

Just moved off Powershop after 1 year

published

I was with Powershop for about a year. I just moved to a property with gas and wanted to switch to a service that offered both. Powershop was ok but it's hard to remember to regularly check your meter and log your meter read. The whole process of buying credit in advance, the monthly power packs & flash sales becomes confusing and I'm not sure I really saved any money during my time with them, even following what I thought was best practice. Too much trouble for too little pay off. One thing they don't say on their website is how to cancel - for those wondering I used the email contact form to ask and it was all done over email with a specified disconnection date.

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arameda
aramedaAU
  • 16 reviews
  • 11 likes
  • Verified

Powershop isn't keeping up.

published

Powershop were great until they stopped bothering to keep up in QLD.

They buy their power from the NEM like everyone else but refused to discount their power like they do in every other state. I left Powershop for a 28% discount after they would only allow a 15% "Bulk" discount if I bought 90 days of power in one go. AGL isn't the same but they have an energy tracking app and are significantly cheaper.

I love the app and the service from PS but its a hefty premium for a company that claims to be both green AND affordable. Let me know once you come back to the party after such a promising start.

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Bridget B
Bridget BSydney
  • 2 reviews
  • 2 likes

Better than the rest

published

The electricity provided by Powershop is consistent - I signed up with them for environmental reasons (which they don't seem to see as such a 'thing' any more). I stay with them for this reason, even though their billing system is opaque. You can save power if you buy in advance, but who's got time for that?

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Carol73
Carol73Essendon
  • 4 reviews
  • 1 like

Solar buy back rate is poor

published

For a company that advocates solar power, the buy back rate for solar panels is really poor and it should give customers a better incentive to stay.

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Long
LongSouth East Queensland, QLD

Some saving but need effort to attend billing

published

I am with Origin and calculated potential saving if I switch to Powershop. I am in QLd and have Tariff T31 (I.e. control load 1). With my last bill usage (1280 kWh peak and 855 kWh T31) it costs $620 with Origin and would cost $600 with Powershop (15% discount included). So for me the potential saving is $20 a quarter. This is not enough to entice me to do switch since the billing with Origin is an email per quarter whereas with Powershop I have to login at least once a month, and to have all the hassles that other reviewers have mentioned.

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John297
John297Richmond-Tweed, NSW
  • 9 reviews
  • 9 likes

Good move from AGL to Powershop

published
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Page 1 of 2

Questions & Answers

Daniel
Daniel asked

why is powershop taking money out of my account on top of us paying the bill?

1 answer
Powershop Australia
Powershop A.Powershop Australia

Hey Daniel, there could be a few reasons for this, but without your account details, we are unable to see what's happened. Are you able to contact us so we can look into this further? Please feel free to email complaints@powershop.com.au or call us on 1800 462 668.

Many thanks,
Chloe

gypsymaggie
gypsymaggieasked

Can someone please explain how powershop will buy power for me now that they don't have the mega packs anymore & do they use the credit from my concession that is in my powershop account first?

No answers
Ralph B.
Ralph B.asked

What are the charges to disconnect a sunyield system

No answers
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Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs
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