Sign Up good, single rate good, exit horrible
So signed up with Powershop for Gas in VIC as a quick exit from another retailer, all good, app allowed me to enter meter reads, was going good. Shopped around for a better price, and changed provider. After so much back and forth finally got a meter read done, after I spoke with wholesaler (Multinet).
More than 10 business days (not even including PH), I have emails from both Powershop and new retailer blaming each other. PC to Powershop just now again blaming others for something that should have been followed up by the other two requests ma...de. Made excuses for actions and why something hasn't happened, blamed the wholesaler (Multinet), and said well email them. The whole system is just knackered - the whole lot of them retail and wholesale should be looked into harder.
First Few Years Good ~ Very Different Now
When I needed to interact with Powershop people they were very helpful ~ the usage charts and graphs were handy and easy to follow ~ and I liked having options when choosing bulk buy power packs. When they disappeared couched in ‘spin’ I was disappointed ~ but still hung in ~ however the Shell sellout made the decision to find another retailer.
Found it very confusing. You purchase power before you use it and then you still end up with a bill.
Expensive, which i don't mind if it really is green but i just got left with a bad taste.
Purchased solar and will move to another provider.
Used to be good but sadly no longer good value.
Have been happy with Powershop for sometime now. Unfortunately I don’t receive power packs like before. Rarely get them.
Is it because we have solar and are in credit, perhaps they want me to pay full Price to use this.
Not the service we used to have.
Be looking elsewhere unless they make some changes.
Not sure where this is going?!
Hi, I feel like the mega packs did provide opportunity to the consumer to get better rates. Seems they may not have been that good after all(?). It is expensive but I decided to bite the bullet for the rebellion. Now, i am loosing faith in this company as others before it.
Please show me how and why you are worth the extra x% of cost! And show me what your environmental impact is in commoner terms!
Great for green energy but... beware
Beware of pricing plans. The shopper plan requires you every time to go online and add to cart a package to get some discount - I thought it was jut pay with direct deposit before the due date. This was not clear enough when signing up. I have thus lost probably $20 per bill because I did not know I had to go online and buy the pack. So, if you choose them, go with the light plan, it's automated.
pros and cons for Powershop
I agree with most of the reviews, good and bad. 3 & 1/2 stars actually.
First the cons: Powershop does issue complicated bills that take ages to understand if you can make proper sense of them at all. Also they do take money out of my account automatically and I would like to have the credit that has accumulated, courtesy of my solar panels, given to me rather than held in some holding pattern only Powershop has. This is very disconcerting.
Pros: Their prices are ok compared with other providers. Where they are good though is with the power ...
Customer service was very good and respond every quickly.
Connection was fast and easy.
However, there is no discount if you pay by due date, only if you shop from their app and you have to pay straight away and won't help much either with the price.
With other company, at least we get 10-17% discount when we pay on their due date. So far I got zero discount, disappointed!
False and Misleading Advertising
Powershop are advertising on Facebook that their NSW prices have dropped from 1 July 2018. It is true, their usage rate has reduced ever so slightly but beware of their false and misleading advertising because their daily supply rate has increased and all discounts on all their power packs have reduced considerably, far outweighing the slight “drop” in usage rate, not to mention their reduction is solar FiT. Do your calculations dear customer and make sure Powershop is still delivering the best deal for you in 2018/19.
Just moved off Powershop after 1 year
I was with Powershop for about a year. I just moved to a property with gas and wanted to switch to a service that offered both. Powershop was ok but it's hard to remember to regularly check your meter and log your meter read. The whole process of buying credit in advance, the monthly power packs & flash sales becomes confusing and I'm not sure I really saved any money during my time with them, even following what I thought was best practice. Too much trouble for too little pay off. One thing they don't say on their website is how to cancel - for those wondering I used the email contact form to ask and it was all done over email with a specified disconnection date.
Powershop isn't keeping up.
Powershop were great until they stopped bothering to keep up in QLD.
They buy their power from the NEM like everyone else but refused to discount their power like they do in every other state. I left Powershop for a 28% discount after they would only allow a 15% "Bulk" discount if I bought 90 days of power in one go. AGL isn't the same but they have an energy tracking app and are significantly cheaper.
I love the app and the service from PS but its a hefty premium for a company that claims to be both green AND affordable. Let me know once you come back to the party after such a promising start.
Better than the rest
The electricity provided by Powershop is consistent - I signed up with them for environmental reasons (which they don't seem to see as such a 'thing' any more). I stay with them for this reason, even though their billing system is opaque. You can save power if you buy in advance, but who's got time for that?
Solar buy back rate is poor
For a company that advocates solar power, the buy back rate for solar panels is really poor and it should give customers a better incentive to stay.
Some saving but need effort to attend billing
I am with Origin and calculated potential saving if I switch to Powershop. I am in QLd and have Tariff T31 (I.e. control load 1). With my last bill usage (1280 kWh peak and 855 kWh T31) it costs $620 with Origin and would cost $600 with Powershop (15% discount included). So for me the potential saving is $20 a quarter. This is not enough to entice me to do switch since the billing with Origin is an email per quarter whereas with Powershop I have to login at least once a month, and to have all the hassles that other reviewers have mentioned.
Good move from AGL to Powershop
I switched providers from AGL to Powershop two months ago and have already seen a reduction in my power bill. I prefer to pay monthly but with Powershop I can pay fortnightly. This is achieved by buying a Powerpack every two weeks in advance and supplying a meter reading every fortnight which eliminates the "estimate" of power usage and you only pay for what you actually use. If unsure of the best way to run your account just ring customer service for the right advice. Powershop offer numerous ways to reduce your power bill and a simple call wi...ll sort it for your particular circumstance. September 5th 2018 Update: Looks can be deceiving Twelve months ago I was congratulating myself for signing up with Powershop as my energy retailer. Unfortunately they let me down by not being fully transparent. I worked hard supplying weekly meter readings and taking advantage of Future Packs when they were offered. I was way ahead by buying energy in advance and being able to monitor my use. Imagine how surprised I was when I received a report advising I was six days short on my billing period and I would have to pay to make up the shortfall. As far as I could see my account showed me that not only was I fully paid up but I was well ahead. The trouble started when I rang and asked for an explanation as to how I had fallen into arrears. Very unsatisfactory response and I realised this situation could easily be repeated in the future. So I switched to a company that offers no discounts and bills me quarterly but I can make payments every fortnight. I am much happier now.
Questions & Answers
why is powershop taking money out of my account on top of us paying the bill?
Hey Daniel, there could be a few reasons for this, but without your account details, we are unable to see what's happened. Are you able to contact us so we can look into this further? Please feel free to email firstname.lastname@example.org or call us on 1800 462 668.
Can someone please explain how powershop will buy power for me now that they don't have the mega packs anymore & do they use the credit from my concession that is in my powershop account first?
What are the charges to disconnect a sunyield system
Get an answer from our members and Powershop Australia representatives
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