Been with them for 3 years, still great value and no issues
I've been with Power Shop for three years now and have no plans in changing.
For the area that I'm in, they price is pretty comparable if not slightly better than other providers (Origin, AGL, Alinta, Red Energy; as at 09/10/21). I really have no idea what people are talking about when they say Power Shop is expensive. Admittingly though, their feed in tariff for Solar isn't great compared to some other providers.
Soon after signing up I had the free wireless electricity meter installed so usage is automatically read and I can view my actual...usage on the PS app with only 1 day lag time. I haven't had to manually report on my usage for years. Before signing up with them I read negative reviews on here talking about bad pricing and billing issues etc. I can see that there are people with the same complaints in more recent times too and my only conclusion is that people have difficulty understanding how PS work before they signup and\or they don't read the service details, because from what I can see everything works great!
Powershop is GREAT
I have been with Powershop for over a year now and have only had excellent dealings with them if issues arise. In one instance, my old property was not removed from my account but after one phone call, the issue was rectified quickly and easily. I like that whatever I buy is offset and green-friendly and to me shows that it does not have to be enormously expensive to do so.
Excellent Service and platforms and I love the power packs
Customer since 2015 and I had only good experiences with Powershop. Switching and setup was done in no time with no hazzle as all.
Buying 100% GreenPower almost since the start the additional price constantly dropped over the years and those savings were always handed down. I was a big fan over the single unit price consistent of usage + pro rata of daily charge. Too many people didn’t get it, so they had to change the Powerpack structure - I still like them.
They app is simple to use, gives you more flexibility and transparency IMO. It does...
Reasonable prices and great ethics
All of my dealings with Powershop have been pleasant and efficient.
The prices are reasonable, not the cheapest but far from the priciest. I find the app really useful and you can 'pre-order' mega packs to get your costs down (around $400 at a time).
We're moving soon, so I did my usual look around to compare prices. To be honest there are some slightly more competitive offers out there, but when I weighed it up with the good service and environmentally friendly stance of Powershop, I realised I'd rather pay a few extra dollars a month to be ...
Excellent in every way
I have been a customer of Powershop since 2016. They have never failed to provide prompt, professional, and kind service since then.
You may read reviews complaining about the complexity of the powerpack system. Honestly, buying powerpacks is just as easy as buying fuel for your car. You first refill your fuel tank, then drive. Same thing with powerpacks: you first buy power, then use it. It's not rocket science.
Can't live without it (no pun intended!)
I have been with powershop for almost a year now. I have not had to worry about making sure I pay my bill on time, its direct debited each month. When i switched over I received a smart meter, I will rave over this no end. The amount of data you can see online is great, see daily consumption from up to an hour before and loads of other great features. Not only that, I have found they are cheaper than other companys.
One of the best power companies
Don’t know why their are so many bad reviews?! I’ve been with Powershop for nearly 2 years now and I’ve never had better service! We have electricity and gas connected, our bills are always pretty low. I find the app super easy to use and super handy to have! Haven’t personally used power packs as I find our bills to already be really reasonably priced so I’ve never even looked into them. Every time I’ve ever sent an enquiry I always have a response within 30 mins to an hour with whatever I’ve needed completed. Honestly find their customer serv...ice amazing and love that I can do everything online! I’ve looked into changing providers so many times but honestly just so happy with Powershop’s service that I just can’t bring myself to change. Plus I love the app too much! Powershop’s customer service and response to any enquires is the best! I’ve never had any issues with this provider and would highly recommend anyone who is thinking of switching to give them a go!
So far so good.
I am surprised there are so many negative comments here. After being with Click energy for 4 years and AGL and many others before that, in my personal experience PowerShop has been the most reasonably priced energy provider for both electricity and gas so far. I have been with PowerShop for about 10 months now and things are looking pretty good until now. They have not increased the rates, my previous providers increased rates frequently without notifying me. Their app is bit confusing but once you get hold of it, it's quite helpful. There is a...ctually a feature where you can input your metre readings to get accurate charges which is awesome. I hope they are not going to do the same thing Click energy did to me, gave me low rate in the beginning and after 6 months my rates sky rocketed and I had no idea until the end which is why I Ieft them. But so far I would say PowerShop has been the best.
Excellent Service and Great App
I have been with many companies and can say hand on heart speaking with Sandy to made me want to stay with them even more. I rang as a competitor was slightly cheaper and to see what options I had. I have decided to stay as Sandy made the time and effort to run me through the app and the features on the desktop online account to help me understand ways on savings and also how it all works. I now know to save on peak times and how my solar is contributing and how to enter my meter readings for a more accurate estimate. I wish something can be done though to make it a little more affordable for my gas bill as was high.
Great service desk
I had to arranged for a job with the distributor under tight timeframes, their service desk was very responsive. App is very easy to use and I like the control I have over which packages to purchase.
Customer service is the best and the readings you can do yourself is great ...I love the power pack system to buy ahead ...
The app is marvellous showing you projections usage and the ability to buy ahead is also great no bill shock ..
Not the overall cheapest but close and far better to pay a little more and have the tools to control your electricity in your hands ....
I’ve just joined but it would be nice to have the app or a system to advise you of which power packs to buy based on your usage ...but Love it ....
Rewards proactive users, better for the planet
Powershop have been reliable. Setup was fast and easy and they communicated clearly and effectively. When we got solar they were quick to contact us and explain the relevant changes. Their app is very detailed and gives a useful picture of power useage. The ability to purchase power packs has been great for me as it rewards my proactive nature. I love feeling in control of how much I spend, and I love seeing the savings on my bill. Powershop are Aus and NZ owned, which is another thing I love about them. They’re easy to get in touch with when I...have questions and they provide all the info you need on their website, which is easy to navigate. If you’re the kind of person who likes to set and forget they may not be for you, but as someone who has a vested interest in the health of the planet, and an interest in making the most of our electricity, Powershop is perfect for me.
Never changing electricity provider again.
Most affordable Premium electricity provider out there. They've never claimed to be the cheapest but aren't far off. Customer service is some of the best I've ever experienced. The method of purchasing power is like having a pre-paid mobile service. It's not for everyone but I'm never going anywhere else. I've got my family on board including for solar and the app is brilliant.
They sell you renewable energy! Its amazing.
I love you Powershop! Everyday I think about how happy I am to be using 100% renewable energy and to be able to have that choice by being with you guys! Its the best and easiest thing Ive ever done for the environment is leaving Origin and joining you. And Ive only had great experiences with you! Thank you!!!!!!!!!!!! <3
Simple as every service provider should be
I am a very conscious consumer and staying on top of the prices and services. I’m truly surprised that powershop successful formula is yet to be adopted across the industry.
-Simple pricing (no weird “pay on time” discounts).
-pay as you go ( no huge quarterly bills)
- low prices
What else do you need?
Questions & Answers
why is powershop taking money out of my account on top of us paying the bill?
Hey Daniel, there could be a few reasons for this, but without your account details, we are unable to see what's happened. Are you able to contact us so we can look into this further? Please feel free to email firstname.lastname@example.org or call us on 1800 462 668.
Can someone please explain how powershop will buy power for me now that they don't have the mega packs anymore & do they use the credit from my concession that is in my powershop account first?
What are the charges to disconnect a sunyield system
Get an answer from our members and Powershop Australia representatives
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