Ramsgate PRD STAY AWAY
Prd RAMSGATE rudest most inconsiderate staff no communications and tenants are bullied stay away all don’t care about tenants never respond to calls or emails and it seems to be the prd owner couldn’t care less either tenants don’t matter AT ALL they will give you a notice to vacate giving owners dishonest reasons stay away
Long running issues with a noisy neighbour. Property manager is in the house when music is being played so loud that it vibrates the walls and can be heard anywhere in the house. There doesn’t seem to be a single person in the branch that cares about anything but keeping people in the property. Have made several complaints. Latest suggestion is that I move out rather than the problem being resolved. Behaviour of small children, if you complain about something they have or haven’t done competently then they’ll pretend to listen then just ignore you again. Already submitted feedback, doubt anything will be solved. Seems like if you’re mates with the staff then you can treat your neighbours however you like and there will be no consequences
- Verified customer
PRD Carina, no email, no call back, no one pass message.
We cant get hold of our property manager. She never calls back or replies to emails, she has an assistant who says that she has passed on the information, but still no response, you try calling the owner, She is never there either, Really poor, And it doesn't help that you live over 1000km away.
no email, no call back, no one pass message.
long story make a short for every body good.
We cant get hold of our property manager. She never calls back or returns emails and within two years we only heard from her two times. We have been waiting over two weeks and still no hear anything from her. since I had return the keys back to office from that date I got no any update. I even sent an email just for kindly reminder blah blah blah, and still nothing from them. I'd called them today, and the answered was the manger is on annually leave !!
What you only have one manger or ? why she did not pass the message or duty to staff who can take over her job while she is not there. And the worst part is the office makes empty promises with no feedback or call backs. Serious bad service
The reviewer stated that an incentive was offered for this review
PRD Nationwide Bexley North
I was renting an apartment for 12 months as per my lease agreement. I handed the keys into the office on a Saturday and asked for the keys to be returned to the property manager Nanza. He didn't bother to confirm he received the keys so on the Tuesday I called to confirm he received the keys and when I should expect the bond money to be returned to me. He told me he had to inspect the property and would advise me the outcome. I heard nothing. I called Friday 8th March and he told me he was in the area and would inspect that day. On that Friday ...he also confirmed I had overpaid rent and he would reimburse me. It took over 2 weeks for me to receive my bond money back after I contacted him again. On the 14th March I received an email saying the overpaid money should come through. Nothing. I have been emailing since and keep getting excuses, landlord needs to return the funds, waiting on new tenants to move in. On the 23rd April I was advised new tenants were secured and I will receive my refund ASAP. It is now 2 weeks later, no refund, no email. Nothing. This is just unprofessional and very poor service.
PRD unorganized business
The PRD in the whitsundays is pretty shocking. Smoke alarms that still aren't sorted (been living here for over 14 months). Emails that were meant for owner end up in my email box. Applications to get people approved on the lease aren't getting sorted even after calling at least 4 times. Had to literally drive over and tell them how to find an email. The customer service is terrible while I confess my struggle with the lack of communication and constant changing of staff and properties managers, nobody takes responsibility and places it at some...one else desk I get transferred to phonenumbers that have a voicemail who doesn't get monitored so I'll have to call again. My request for support and understanding simply literally got ignored. My previous applicant to get on the lease heard from the staff it probably wouldn't get accepted so she searched for another property and when she did she of course got accepted. Now again I'm waiting for an application to be processed for over 6 weeks now. While it didn't took them long (3 days) to email me after I've put up a post up on fb for a housemate saying that the new housemate needs to follow proper papertrail before moving in. Let's just say Super frustrated!
Property Management Incompetency at its finest
PRD took over the rent roll for a Ray White office that managed one of my properties and I only stayed with them for 3 months before moving on earlier this month.
Right from the beginning the change in customer service levels was apparent. Their communications are woeful and well below par for what you would expect as a landlord. For example the property manager failed to notify me of a rent arrears and it was up to me to spot a shortfall in a statement and then chase them. They failed to show up at a scheduled inspection and failed to notify m...
QCAT told them straight.Worst service ever!
Bundaberg PRD are highly unprofessional and out right liers. So glad QCAT ruled in our favour. Never buy or rent from this company. They are unorganised and will not do anything to help either a renter or landlord. Avoid avoid. I wish i had read the reviews prior as at 1.4 stars for so many reviews it is clear of peoples experiences. Lets just hope they close down.
poor communication, ignorant and disorganised - shows no care
It's an ongoing experience with the team at Ramsgate to say the least in the nicest possible way. Reading through these reviews, it seems I am not the only one to be met with poor/non existent service.
From the moment we applied we should have listened to the signs and not proceeded to rent with them.
When signing for the property we were advised that there was no pets allowed and that water bills were payable (very different to the ad and the discussions had with the leasing agent!). Repairs/maintenance required that was raised and reported ...
- Verified customer
Worst real estate property management I have ever dealt with
I have rented a property via PRD nationwide CARINA. I lived there for 4 years and from day 1 there were ongoing issues with the Property Manager.
In the first year we had a "handyman" around all the time doing work on the house - who we suspect was the owner or related to the owner. Unfortunately this resulted in damage & poor paint jobs and other issues as well as a bit of a privacy issue. Eventually had to ask the real estate to start providing us ample notice & limit the times that handman was over.
Year 2 we had ongoing issues with t...he house including house sinking into the floor & cracks on the wall and floor as a result. We had mould coming in from roof and under the house. Emailed property manager on multiple occasions and NEVER received a response. Occasionally we would get a notice to entry for a repairman but never once did they usually respond to my emails or questions. This is poor form in my opinion, it takes 5 minutes to respond and let you know that something is being done. Things escalated after the property manager issued an inspection notice then turned up OUTSIDE the hours specified on the notice. My husband had to waste his morning waiting for them to arrive. When they arrived after the inspection time my husband refused them entry and a big bulky man with the Property Manager yelled at my husband & threatened him with a remedy breach. End of this year we were given notice to leave as the landlord wanted property back. I had paid my rent on time & in advance since the day I moved on and knew I was in credit. Emailed and asked for a tenant ledger on MULTIPLE occasions and did not hear a response back. In my email I asked how much rent was owing at the vacate date so I could pay it and received no response. Instead they issued a notice to remedy breach for unpaid rent but the rent amount they asked for was much higher than what was due. They emailed not long after and tacked on another $200 plus a mysterious $100 in invoices which I knew nothing about. I did not receive a tenant ledger to confirm any of the amounts and how so much rent was due after being in credit for so long. Biggest problem with PRD was their communication style. They would never speak to you directly over the phone and ask you to email but would never reply to your emails or questions directly. Extremely impersonal and frustrating. Reading the reviews these are common across all PRD so really they need to implement policies & procedures around how they treat and speak to their tenants.
- Verified customer
PRD Caboolture, QLD
Renting through PRD has been an experience, or should I say ordeal.
Firstly, asked for repairs of light and dishwasher; the light was melted on one terminal, and the dishwasher “shocked” me - didn’t use either and notified PRD Caboolture of issues on no less than 4 times by email.
Eventually they were fixed/replaced 2.5 months after first request - resulting in excessive water usage from hand washing dishes, and excessive LPG to heat the water (one big cylinder used in 2.5 months).
Latest issue, the water bill was supposed to be email...ed to 2 email addresses - neither received, and the SMS sent advising us of water bill, replied several times saying not received; still no reply If I could give zero stars for this review I would
- Verified customer
PRD Bundaberg - Disgraceful
Staff are rude, untrained and very ignorant. Tried to get maintenance fixed for months (Some were electrical issues and very dangerous). When they have actually arranged maintenance, they have sent people around with a spare set of keys and they have tried to enter our house as they thought we were not home. They only call you or email you back if they want something from you..They tried to chase us for money we supposedly owed well after we had left the property, however went to QCAT and they were proven to be in the wrong. Everyone I speak to...has had a bad experience with the rental and sales departments. WOULD NOT RECOMMEND PRD BUNDABERG. We are now with ANP Bundaberg and they have been amazing. Things have been fixed ASAP and we have been treated with respect.
worst real estate ever
PRD supervise my rental property for 51/2 years, during this time they never followed instructions never kept me informed and when my long term tenant moved out did nothing to help with the repairs. The repairs to my property are still on going 2 months after the tenant moved out. Their comment was well you have you expect wear and tear. I don't think a water damaged kitchen and bedroom should be considered wear and tear.
We decided to rent our Holiday appartment through PRD at Shoal Bay. Not only did we always struggle to get a call returned and questions answered the Agent we dealt with the most had no clue how to do her job and would often leave us confused with transfers of funds and upcoming rentals. When we first obtained keys to the our new Unit you could tell that cleaning had not been previously maintained. When we finally decided to go with another local Agent they purposely, without notifying us, blocked our property out on booking availability for a ...total of 23 days!!! We thought it had been rented out and were very happy but when we phoned the office they said no one was there and that simply blocked it out in order to transfer the keys to the other Agent..... ( A whole 23 days !!!?????) we had given a written notice of 30 days for our end of contract but they still went ahead and blocked the possibility of anyone renting our place past the termination date out of spite and I professionalism. Not only was the service so very disappointing, we could have planned family weekends and time away in our own apartment on the dates but no it’s to late.
The Bundaberg office has on multiple occasions cancelled inspections at the last minute (understandable on some occasions) they change them constantly again at the very last minute and when you call to enquire and arrange a time around it they won’t accommodate, I have missed out on 3 houses through them now because they’ve changed the times then have rented the house before anyone actually gets to see it, how can they cancel all previous inspections then rent it out, extremely frustrating and a total stuff around when you have to organise time off through work over and over and over because they can’t get their crap together. I wouldn’t recommend PRD to anyone.
Avoid like the plague
We were renting and the owner decided to sell... all good then it started we received the notice that the owner was selling and 2 days later the agent decided he wants to bring people through no wait till the 14 days is up... fast forward to a few days later calls again wanting to bring people through again... no wait till the 14 days is up then he tells us he can do it with 48h notice because he called weeks ago to tell us it was going on the market... obviously someone needs a refresher on what the laws are... and they decided without asking to put up a for sale sign. Joke of a real estate all they care about is making the sale not the rights of the tenants.
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