Pressure release stopped working in less than 12 months. Customer service poor
Blenders are great but their pressure cooker appears to be poor. Pressure release stopped working in less than 12 months and paint on inner bowl scratched off with plastic spoon provided. Customer service provided has been poor to date, asking so many questions and for photos and videos, only to end with that I should send it to Melbourne.
Purchased in June 2018.
- Verified purchase
Terrible - same as said by MeMo and others
As everyone has said, the instructions are terrible and don't help at all. Now I have finally worked out how to use it, it's great... WHEN IT WORKS, which is intermittently. A few time sI have used it and it's worked well, but most times it never builds up pressure, there is steam pouring out from under the cover and the vent, everything either boils or burns, rarely pressure cooks. And yes, I have cleaned everything and made sure it all goes back together correctly, it makes no difference. Just when I have a couple of good experiences and thi...nk maybe it's ok and it was just me doing something wrong last time, I have another night like tonight where I've spent hours starting again, pulling the thing apart, making sure every bit is clean and moves as it should, then putting back together and starting again only for the same result - a boiling pot with steam pouring out the sides. Tonight I eventually gave in and switched to slow cook just so as not to waste another lot of food. It's also very annoying that at the same time I ordered and paid for an air dryer that had not arrived - I keep being told it will come soon. Disappointing, I love my 5yo Optimum Blender so much I was hoping for the same quality, but no. If it's not too late I'm going to ask for a refund on both products and shop elsewhere.
Lack of Instructions means you have to wing it!
OK so I wanted to upgrade my cheap Kmart multi-cooker (which has been great by the way). I actually wanted an instant pot but as they aren't available in AU I started looking at what I could get under $200. I bought one of these. I chose stupidly to ignore the reviews thinking we will be right but as I look at the stupid thing now it has steam pouring from the sides(where the handles are) and also the steam vent. This is the third meal I've tried to cook in it. Maybe i'm doing something wrong but I wouldn't know because like so many others t...here was no cookbook or detailed instructions except a ten page leaflet with basic instructions. The troubleshooting didn't help at all. Yes it has 20 cooking programs but absolutely no details on what these programs do or how to use them. The only mention about them in the leaflet is the times the program pressurises for. The voice guidance is rubbish cause it doesn't guide you, it lets you know the same as a beep would when an action is occurring. The first 2 meals I cooked took hours of fiddling around to get it to cook and in the end I gave up because it was cooked anyway and the second meal basically boiled the meat. Never had this happen with my other cooker. I might well have a dud here!!!! FYI I think some of the latest reviews on here for this machine might be dodgy as they are way over the top claiming how easy the machine is to use and that is just simply not true. Sending back on Monday for a refund. PROS Handles on the insert bowl and I guess the induction CONS Not being able to see the display unless you are in front of the machine as the display is on top. If you want to see if it has pressurised or how long it has to go you have to actually go over to the machine. Also it has no saute function so you cant brown your meat or onions in the machine grrr. And also, and this is really annoying, there is no quick steam release that i can find (certainly nothing in the instruction pamplet). All these things are a must with an electric pressure cooker. The lack of instructions is really, really poor given there is also nothing online to download or give directions and no recipes on their website. It reeks of cheap and nasty at high end prices.
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- Verified purchase
My Induction just stays on relaeae steam mode!! Faulty
I'm most disappointed with this product I first of all was disappointed with the lack of instructions especially for somebody that hasn't ever use a pressure cooker before. So I decided to wing it and I thought I would try and make a dal tonight and just hit the soup mode, pretty easy right. Well that was wrong half way through the recipe I needed to add extras to it so I went to page 10 of the instruction manual and follow the instructions. It's now been 1 hour and my pressure cooker is still stuck in release pressure mode with no hope of it a...ctually turning off at all. I have tried switching the pressure cooker off for 10 minutes however that was to no avail. So I decided that perhaps I'll try and put it on another program and did a porridge and set the steam low in the hope that it would just turn off and release the pressure however it is now and keep warm mode and from what I can see in the instructions it should just release the pressure and light should go off when the porridge is Done, but instead it's just keeping it warm and still trying to release the pressure so may Dal is stuck in the pressure cooker and no one's getting any dinner tonight as it's now 8pm and I have been at this for an hour. I am extremely annoyed and cannot understand why I cannot remove the lid I've checked all the manual checked all the safety functions and yet still I can't see what I'm doing wrong and the troubleshooting doesn't cover this. What am I supposed to do send back machine full of Dal because I cannot actually get the lid off. I am now wishing that I had of chosen a different pressure cooker one that I could take back to a store if need be and certainly one that has a better instruction manual and maybe some cookbooks with it. My suggestion would be don't bother buying it choose something else.
- Verified purchase
So small it's impractical
So excited when my multi cooker arrived, opened it up and realised i would not be able to cook a family quantity of osso bucco, leg of lamb, lamp shanks or bone broth. It's tiny. Really disappointed its deceiving from the outside. Lucky I may be able to get a full refund.
Questions & Answers
Hi do you have recipie book please I'm in the UK and I didn't get one with my machine, is it possible to could put some recipies up on here for me I've googled and I've searched YouTube but found nothing, please I need some help to use my machine, Thank you.
If you go to the optimum website they will send you a pdf copy of recipies.
Do you have the details for the website please
One last question do you need to put liquid I need when using the Defrost setting please, there is no mention how to use it and I want to use it properly, Thank you .
Hi I want to roast a whole chicken but the booklet tells you not to use without liquid in it how do I roast a chicken then?
you can add some oil.
Here are example instructions for roasting chicken:
In a small bowl, combine paprika, thyme, salt, and pepper. Rub seasoning over outside of the chicken
Heat oil in the pressure cooker to shimmering. Add chicken, breast side down, and cook 6-7 minutes.
Flip the chicken and add broth, lemon juice and garlic cloves.
Lock pressure cooker lid and set for 25 minutes on high.
Let the pressure cooker release naturally.
Remove from pressure cooker and let stand for 5 minutes before carving.
Here are more delicious recipes: http://optimumappliances.com/assets/manual_pdf/EN/Induction_PressureCook_Pro_Recipe_Book.pdf
Hope that helps!
Thank you but what setting do I put it on ? And what do you use DIY setting for?
Hello Liz, see manual page 8.
MENU 2 for Meats default cooking time for this program is 35min, max time is 2hrs and minimum time is 15mins. ( cooking time can be adjusted for all functions)
So I would first use the minimum setting of 15min, then flip the chicken and add broth, lemon juice and garlic cloves and set for 25-35min on the meat program.
DIY means you can set more settings for yourself
Hope that helps :)
I recently won this item in a competition i was wondering how i get the e-cookbook? email address is [email removed]
Hello Stephen, thank you for your message. Please contact our customer service team via email at email@example.com and they will be able to personally assist you. We hope this helps :)
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