Reviewer Photos & Videos
Poor quality control, sizing and customer service.
We made two orders with Pretty Little Things. The first the sizing was incorrect and the second order the item had a hole in it. We then had to pay postage to return and no refund on the original postage. Never Again!!!
Purchased a pair of shoes that said AU size 9 - a size 7 arrived, according to their size chart a UK 7 is a AU 9. I couldn't even get my foot in. The UK size 7 is an AU size 7.
No No No 0/10
Quality is disgusting.
Dressing myself in a bin bag would suffice.
Actually, I did that once and the look turned out better.
Yes, I looked better in a plastic bin bag than this junk you sell.
Rubbish. Waste of money and time!!
Absolutely crap company. Don't waste your money. Clothing it very cheaply made and not worth a cent. Customer service is a massive headache. Had to persist to get money back on return after one staff said I would other staff didn't listen to this and gave me a run around. Steer clear!!!
Really wish I had of read these reviews before purchasing - terrible quality
The ordering process was easy, and site was useful and well laid out for a good UX.
Pricing was amazing (which should have been my first red flag).
Postage was quick and reliable, so very happy with that.
Accessories ordered were okay - 3 x hats and a purse/clutch.
Unfortunately the quality of the product is absolutely terrible - to the point of unwearable. Almost all clothes I purchased were completely see-through - and given the style of them, they were ones where wearing a bra was not possible. The sizing was incredibly small. I even purc...
Products were misleading
I recently purchased oversized tshirts and they were extremely misleading. Some of the same style yes, yet different fabric, cut, sizing and style altogether. Not happy with the quality and advertising.
- Verified customer
sent the wrong things, extremely bad quality
I bought a dress which is advertised as a long sleeve off shoulder pastel blue dress, what i received was a black and white sleeveless strap dress. Completely different style and colour. Extremely disappointing. Another dress i bought was lilac (pastel) on the website, it looked like satin material but what i received was a weird rough hay bag fabric with the pattern barely printed on. it looked like a primary schooler's DIY project.
A black off the shoulder dress i bought barely covers my bottom, it is supposed to reach mid thigh according to the website, i am 158cm for reference...
Trash fast fashion, gross cut, bad fabric
How the products are made is so cheap, and after digging under the surface, this is a slave labor company and I'm ashamed to have thought that it would be anything other than this. Shameful. I feel stupid and like I've supported something terrible by buying from this company.
The clothes are made as cheaply as possible, the cuts look nice on the models but the actual fit is so bad and looks terrible. Their crop tops are laughable. I would recommend you to do some research and be very wary of actually buying products from this company. A total waste of money. Beware
Still Wont Give Me My Refund
Do not order from this company bunch of scammers who don’t care about you and take your money and basically act dumb every time I tried asking for my refund. I have been messed around so much by customer service they have the items I sent back to them and refuse to do their part and put my money back into my account. Never ordering from this trash store again. You’ve been warned. Clothing is cheap and sizing is way off! Few of my items have been damaged upon arrival but let it slip not anymore. AWFUL
First time ordering and will probably be the last. Delivered fairly quickly to Australia, but thats where the positives end. I ordered clothes for my daughter AUS & UK size 8, they look like they would barely fit my 6yr old granddaughter! 3 dresses a great variance of up to 6cms difference between them, 2 pr pants, waists 5cm difference 1 to another. I sew and there is no way these are standard sizes.. Maybe standard Chinese sizes! Very cheap fabric also! I'm not happy, but too much hassle to send back.
Size isn't what they say it is
These guys are very misleading in sizing, I ordered my size which is 22 and I know 22 fits me but what I got from these guys was definitely not 22! The bodysuits were tiny and the jeans I just knew weren't going to fit! Not going to bother returning them as I've hurd horror stories about the return process! Never ordering from these guys agian
Products are NOT true to size & The material of the clothing is cheap. Very dissapointed considering I spent $369 here. I wish I had done reviews before purchasing. Money Waisted.
Sizing is very off
I ordered three dresses all in size 10. One fit, the other one didn’t even go past my hips & the last one fit too tight. The sizing is very odd... The quality is okay for the price I guess. I’ve never had a problem with the customer service but it’s disappointing that they don’t cover the cost of returns.
Out Of Wack Sizing - Too Small
Negative 1 if possible.
I am a size 10, I purchased 3 dresses in size 1 and one in size 10.
The size 10 fit me perfect, the size 12's didn't even fit over my head. Seriously, Whatttt.
The dresses were $10 each and i have to return 3 dresses, with a return fee of $10.. and based on the reviews, they have poor customer service, so i run the risk of losing my money.
I can completely understand of it actually slipped over my head and it was slightly tight or loose, this was just completely out of whack sizing.
Never will I shop here again. Waste of time and money.
Recently Ive ordered 2 pairs of the same heels!! The first ones sent were UK 8 even though Ive ordered AU 10, this happened again the second time even after double checking they had my actual size in stock! So far Ive spend $100 just on the shoes and postage! Have I had any real help? NO! Just told that it is the correct size - I know exactly what size my feet are hunny not to mention Ive had atleast 10 friends try them on to buy them (only for size 9 girls!) so Ive been told to send them back (SPEND MORE MONEY) to get a refund to an afterpay account that already paid off.
Im excessively disappointed with my whole experience not to mention this was my first but will definitely be my last!!
Terrible quality and service!
Clothes feel and look so cheap. Shipping was a disaster and so was customer service. Sizing was way off and the material was thin and scratchy! Dont waste your time and money. Wouldnt wish this spin my worst enemy.
Spent $300 on clothes and not one thing fit properly. Biggest waste of money on my whole life. Everything is really horrible quality aswel. Noting is the right size and looks nothing like the picture
Ill fitting cheap see through clothes
Granted these clothes are very cheap so you don't expect great quality however I ordered 14 items and every single item is made from incredibly thin cheap material that you can fully see your bra through, the sizes run incredibly small so I ordered up a size but the main issue is they all just seem to fit really oddly, they have either really tight necklines so that any buttons become skewed and look odd or they are really loose and don't sit properly across the top. All of the bodysuits are cut really high at the sides so you can't wear them with even high waisted jeans or your skin shows through (not a good look). The clothes also have a weird chemically smell. Thought I'd give them a second chance but never again
Disgusting Clothes & Customer Service
I spent $250 to order clothes for my birthday. When I received the clothes there was x1 see through dress, x1 dress that was 15cm to short even though I ordered a size bigger then what I usually wear, a jumper that was ripped at the bottom and was already falling apart, another dress was so small I couldn't even get it over my head, another one the sleeves were sown on incorrectly and didn't match (one was sown on back to front), The swimmers were made out of the worst fabric ever. I am so disappointed. I have emailed them to try and get a refu...nd, I have spoken with 3 different customer service employees and they are all telling me a different thing, one said send them photo's and label which item they are and they will give me a refund ( Did that), another said we can send you out replacement clothes ( as if I would want to have them replaced when I have already paid so much for damaged and unwearable items), The other said oh can you send them back to us and I will offer you a refund ( so they want me to pay another $10.00 to send their faulty items of clothing back just so I can get a refund) Yeah totally want to spend more money for nothing! Stay away from this site, you will be nothing but disappointed and waste your money! Problem is still unresolved and I still have nothing to wear for my birthday :(
Questions & Answers
i was about to order from pretty little thing but before i did i checked the reviews and saw that some of the packages never got there or got lost so im debating on ordering from them.
I got my order OK, in fact reasonably quickly from the UK. But the size of most of what I ordered was VERY SMALL. They were supposed to be AU /UK size 8 and most look nowhere near it. And the fabric was cheap and nasty. It was my first order and I spent nearly $100. If its your first order, I would just buy a few things to check out first. Then decide when you get them.
how do I return and get a refund. they are making it very hard and confusing to return and get my money back, can someone please explain the process? thank you
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$7.99|
|Mens / Womens Clothing||Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear|
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