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Pretty Little Thing

Pretty Little Thing

1.8 from 304 reviews · View Statistics

Reviews

1.3

30 reviews
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Gavan D.

Gavan D.Greater Melbourne (Metropolitan), VIC

Poor quality control, sizing and customer service.

published

We made two orders with Pretty Little Things. The first the sizing was incorrect and the second order the item had a hole in it. We then had to pay postage to return and no refund on the original postage. Never Again!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
Sam

SamSouth East Queensland, QLD

Shoes

published

Purchased a pair of shoes that said AU size 9 - a size 7 arrived, according to their size chart a UK 7 is a AU 9. I couldn't even get my foot in. The UK size 7 is an AU size 7.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceAs advertised
Ash

AshPerth, WA

No No No 0/10

published

Quality is disgusting.
Dressing myself in a bin bag would suffice.
Actually, I did that once and the look turned out better.
Yes, I looked better in a plastic bin bag than this junk you sell.

Product Quality
Shipping
Incentivised ReviewNo
SizingVery small
Product AppearanceNot as advertised
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Frances

FrancesGreater Melbourne (Inner), VIC

Rubbish. Waste of money and time!!

published

Absolutely crap company. Don't waste your money. Clothing it very cheaply made and not worth a cent. Customer service is a massive headache. Had to persist to get money back on return after one staff said I would other staff didn't listen to this and gave me a run around. Steer clear!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
Alana H.

Alana H.Greater Melbourne (Outer), VIC

  • 3 reviews

Really wish I had of read these reviews before purchasing - terrible quality

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised

Products were misleading

published

I recently purchased oversized tshirts and they were extremely misleading. Some of the same style yes, yet different fabric, cut, sizing and style altogether. Not happy with the quality and advertising.

Product Quality
Incentivised ReviewNo
SizingVery small
Product AppearanceNot as advertised
charmaine

charmaineGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

sent the wrong things, extremely bad quality

published

I bought a dress which is advertised as a long sleeve off shoulder pastel blue dress, what i received was a black and white sleeveless strap dress. Completely different style and colour. Extremely disappointing. Another dress i bought was lilac (pastel) on the website, it looked like satin material but what i received was a weird rough hay bag fabric with the pattern barely printed on. it looked like a primary schooler's DIY project.
A black off the shoulder dress i bought barely covers my bottom, it is supposed to reach mid thigh according to the website, i am 158cm for reference...

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
Anonymous

AnonymousNorth Queensland, QLD

Bad company

published

Weren’t satisfied at all never got my package or an email to say where it is I know I’ll never buy from this company again they need to improve there service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised

Trash fast fashion, gross cut, bad fabric

published

How the products are made is so cheap, and after digging under the surface, this is a slave labor company and I'm ashamed to have thought that it would be anything other than this. Shameful. I feel stupid and like I've supported something terrible by buying from this company.

The clothes are made as cheaply as possible, the cuts look nice on the models but the actual fit is so bad and looks terrible. Their crop tops are laughable. I would recommend you to do some research and be very wary of actually buying products from this company. A total waste of money. Beware

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
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Still Wont Give Me My Refund

published

Do not order from this company bunch of scammers who don’t care about you and take your money and basically act dumb every time I tried asking for my refund. I have been messed around so much by customer service they have the items I sent back to them and refuse to do their part and put my money back into my account. Never ordering from this trash store again. You’ve been warned. Clothing is cheap and sizing is way off! Few of my items have been damaged upon arrival but let it slip not anymore. AWFUL

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceNot as advertised
divasew

divasewmelbourne

  • 15 reviews
  • 12 likes

Don't Bother

published

First time ordering and will probably be the last. Delivered fairly quickly to Australia, but thats where the positives end. I ordered clothes for my daughter AUS & UK size 8, they look like they would barely fit my 6yr old granddaughter! 3 dresses a great variance of up to 6cms difference between them, 2 pr pants, waists 5cm difference 1 to another. I sew and there is no way these are standard sizes.. Maybe standard Chinese sizes! Very cheap fabric also! I'm not happy, but too much hassle to send back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
Not happy Jan

Not happy JanSydney, NSW

Size isn't what they say it is

published

These guys are very misleading in sizing, I ordered my size which is 22 and I know 22 fits me but what I got from these guys was definitely not 22! The bodysuits were tiny and the jeans I just knew weren't going to fit! Not going to bother returning them as I've hurd horror stories about the return process! Never ordering from these guys agian

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceAs advertised

False advertising

published

Products are NOT true to size & The material of the clothing is cheap. Very dissapointed considering I spent $369 here. I wish I had done reviews before purchasing. Money Waisted.

Product Quality
Shipping
Incentivised ReviewNo
SizingVery small
Product AppearanceNot as advertised
Anonymous

AnonymousKatoomba

  • 4 reviews
  • 1 like

Sizing is very off

published

I ordered three dresses all in size 10. One fit, the other one didn’t even go past my hips & the last one fit too tight. The sizing is very odd... The quality is okay for the price I guess. I’ve never had a problem with the customer service but it’s disappointing that they don’t cover the cost of returns.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceAs advertised
SpindyRella T

SpindyRella TGreater Melbourne (Inner), VIC

Out Of Wack Sizing - Too Small

published

Negative 1 if possible.
I am a size 10, I purchased 3 dresses in size 1 and one in size 10.
The size 10 fit me perfect, the size 12's didn't even fit over my head. Seriously, Whatttt.
The dresses were $10 each and i have to return 3 dresses, with a return fee of $10.. and based on the reviews, they have poor customer service, so i run the risk of losing my money.
I can completely understand of it actually slipped over my head and it was slightly tight or loose, this was just completely out of whack sizing.
Never will I shop here again. Waste of time and money.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
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Worst experience.

published

Recently Ive ordered 2 pairs of the same heels!! The first ones sent were UK 8 even though Ive ordered AU 10, this happened again the second time even after double checking they had my actual size in stock! So far Ive spend $100 just on the shoes and postage! Have I had any real help? NO! Just told that it is the correct size - I know exactly what size my feet are hunny not to mention Ive had atleast 10 friends try them on to buy them (only for size 9 girls!) so Ive been told to send them back (SPEND MORE MONEY) to get a refund to an afterpay account that already paid off.
Im excessively disappointed with my whole experience not to mention this was my first but will definitely be my last!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingVery small
Product AppearanceAs advertised
Catherine

Catherine

  • 2 reviews
  • 1 like

Terrible!!!

published

Terrible quality and service!
Clothes feel and look so cheap. Shipping was a disaster and so was customer service. Sizing was way off and the material was thin and scratchy! Dont waste your time and money. Wouldnt wish this spin my worst enemy.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised

Disgusting

published

Spent $300 on clothes and not one thing fit properly. Biggest waste of money on my whole life. Everything is really horrible quality aswel. Noting is the right size and looks nothing like the picture

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
ghop

ghopAU

  • 6 reviews
  • 5 likes

Ill fitting cheap see through clothes

published

Granted these clothes are very cheap so you don't expect great quality however I ordered 14 items and every single item is made from incredibly thin cheap material that you can fully see your bra through, the sizes run incredibly small so I ordered up a size but the main issue is they all just seem to fit really oddly, they have either really tight necklines so that any buttons become skewed and look odd or they are really loose and don't sit properly across the top. All of the bodysuits are cut really high at the sides so you can't wear them with even high waisted jeans or your skin shows through (not a good look). The clothes also have a weird chemically smell. Thought I'd give them a second chance but never again

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceAs advertised
diss

dissIllawarra, NSW

Disgusting Clothes & Customer Service

published
Product Quality
Shipping
Incentivised ReviewNo
SizingVery small
Product AppearanceNot as advertised
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Questions & Answers

Makaylee H.

Makaylee H.asked

i was about to order from pretty little thing but before i did i checked the reviews and saw that some of the packages never got there or got lost so im debating on ordering from them.

2 answers
divasew
divasew

I got my order OK, in fact reasonably quickly from the UK. But the size of most of what I ordered was VERY SMALL. They were supposed to be AU /UK size 8 and most look nowhere near it. And the fabric was cheap and nasty. It was my first order and I spent nearly $100. If its your first order, I would just buy a few things to check out first. Then decide when you get them.

Makaylee H.
Makaylee H.

Ok, thanks

chloe d.

chloe d.asked

how do I return and get a refund. they are making it very hard and confusing to return and get my money back, can someone please explain the process? thank you

No answers
Anya

Anyaasked

Do lace socks actually stay up with the ribbon as wanting to wear to races.

No answers

Get an answer from our members

Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$7.99
Mens / Womens ClothingWomens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear

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