Reviewer Photos & Videos
- Verified customer
Products are great, attention is needed to how they pack their goods
The products were all as stated and of seemingly high quality (although the dresses i ordered were over $100). however i also ordered a SheaBeauty leave in conditioner mask, which when arrived was all broken as the container is only made of plastic. I understand this is not to do with PLT as they don’t deliver it. however, i think it would be beneficial if they added more than a single layer of bubble wrap when sending larger plastic goods in a single plastic sleeve (which doesn’t offer much protection to the goods when going through postage).
I absolutely love it all! You are the best !
Fantastic shopping, shipping, clothing just love it all !!!! You are the best !!! Great colours, designs!!! Great quality and styles ! Will shop always !
- Verified customer
Nothing to fault. Except..
It was easy to find products I needed. And in the right size/category.
I thought they were based in Australia but they’re UK based so that’s confusing. But the tracking was up to date with aus post. No problem at all. It didn’t take very long to arrive, but even so, I would not have minded if it took a month or more. (After learning its UK based, and covid.)
Everything was much better quality than I expected as I’ve had a poor experience with another, but similar, clothing company.
Everything was true to size, so much so that you don’t need to upsize to get a more over sized fit on an over sized item.
My order was a win. I love every item and i know they’re not going to start falling apart after a couple wears.
Come with a nice big bright stain
ordered the dress about two weeks ago. came yesterday. opened it up to find a nice big bright orange and white stain on the shoulder. it’s not like i wanted the dress to wear for my 18th or anything.
I’ve purchased multiple jeans from PLT...they are always a great fit...good work there.
Unfortunately that’s the only thing I can say is good. If the zipper doesn’t break on first go because of cheap materials, the thighs will give way in about 2 weeks. It’s beyond frustrating.
Use better quality zippers and either reinforce areas that rub, or again, use better materials.
So frustrating. And it’s not worth the money to ‘send them back’. Super disappointed.
I brought some track pants from there, it had stains and yellow markings on it. I also brought a sweatshirt, that was made from poor quality material, do not recommend.
Stain on satin pjs
Received my brand new satin pjs with a stain and after trying them on for the 1st time the arm tore at seam. After contacting pretty little thing and 10 emails later they offered me a promo discount for my next purchase. ARE YOU SERIOUS I will never purchase from them again. Very bad at everything.
Loved the amount of stock available for all body shapes and sizes. Fits great. Good quality. It came 12 days earlier then expected which was amazing. Overall an amazing experience.
Great efficient service, nice quality clothing and considering all my goods were half price they were great value for money! I love my goods! Will definitely be buying from PLT again!
Very happy customer
Very happy great quality .True to size and looked exactly like the
picture did..... Also quick delivery... I will definitely be a regular customer from now on... I was a bit worried because I seen many bad reviews but my experience was fantastic love love love my new clothes
Wasn't expecting too much after reading all the negative reviews after i purchased but honestly was pretty impressed! Bought 3 dresses, thigh high boots, jumpers, lace playsuit and a few tops and not only was the quality of all my purchases great but for once they fit perfectly!
My advice to avoid disappointment would be, be realistic and honest with yourself about your dress size and take into consideration your body shape compared to that of the model obviously it won't fit the same if she's say a triangle and your an hour glass
Very happy with dress
Ordered a size 6 navy halterneck dress with lacy top for my daughter's graduation in November 2019. I'd left it very late and was worried it wouldn't turn up in time. Turned up with a few days to spare. Needed to alter the neckline as she's quite slim and this was to be expected. No issues with the quality of the dress - very impressed. Will be ordering again from here.
Quality is terrible
Bought 3 things from PLT. One was a satin blouse: material was cheap and ugly. Bought a tight white top. material felt so cheap and it was see through. Bought a necklace and it left blue marks on my skin. Maybe I just got unlucky but wont be buying from here again. Tried to return it and paid $6.50 for the return online then realised I would need to pay another $6.50 at post office so didn't do it. Do not buy from here unless you are prepared for the quality and are fine with paying $13 to return.
Cant wait to wear them
I brought the Nude thigh high boot with block heel. My shoe size is 8 1/2 to 9 and i ordered an Australian 9. The fit is good. I am so happy with these boots. Exactly like the picture, comfortable and look great. This was my first order with PLT and I will be re ordering again. I ordered on the 16th of March and received them on the morning of the 24th March. I live on the Gold Coast.
Just have to wait out the corona virus and ill be taking these babies for a spin.
Very happy with quality for price, sizing and shipping time! Would use again!
Had ordered my dress before reading all the negative reviews so I was a little nervous but I can say my experience was nothing but positive! The dress was true to size which I'd previously had issues with on other sites, it was the same quality as pictured on the website and it arrived about a week after ordering. Wouldn't hesitate to order through this site again!
Absolute rubbish products!!!
Everything I’ve ever ordered is either see through or the poorest quality.
Such a disappointment, never ordering from here again! I’ve given their items many chances but Each time they have been atrocious!
Love their items
Great customer service. I've bought a lot of clothes from them and usually fit perfectly. There has been one time where I did not like the fitting of a top. However, I was issued a full refund. Quality is not that bad considering the price. I definitely would purchase from them again.
- Verified customer
My experience with 2 orders
I first discovered Pretty Little Thing about 5 weeks ago and since then I have made 2 orders. What first interested me was Afterpay and the $25 Fixed rate shipping. The website is easy to use on a computer on the mobile site it wasn't as easy. It is easy to search for things and they have good filters to ensure you don't have to look through things your not interested in. This is important as they must have thousands of items. The shipping is very straight forward they are pretty prompt sending tracking. They send it in a beautiful postal bag ...that even has a handle, my fiance jokes that it gives the illusion of what it feels to go out and shop at a store. The first order was a test run, I bought cheaper stuff to see what basic quality and sizing was like. First-order was 5 dresses most of which were $20 full price but were on sale for $12 not expecting much for $12 I actually got 4 decently made dresses which were the accurate size, but mildly see-through. The only reason they were see-through is that I had ordered the dresses one size too small (size 14 tho I'm a size 16). Knowing I'd spent $12 I had expected that quality of fabric wouldn't be great but the 5th dress was $60 full price but was on sale for $33 and the quality was way better. It fits perfectly their size guides are good at helping you work out if it's going to fit but in addition to that they tell you about the fabric on the product page. Eg 5% Elastane you know it's going to have a mild stretch. So with my test order out of the way one day I was met with an email that said up to 70% off. So I went looking at their most expensive dresses making a massive wishlist then comparing them all and through a process of elimination I got down to 6 beautiful dresses. when they arrived I tried them all on and they all look stunning. With Pretty Little Thing you have to spend a bit more to get decent quality fabrics and decently shaped items. Had I not done my test order and spent heaps on my first order I probably would have 5 decent dresses that don't fit. Online shopping is and always will be a gamble, but I am glad I took the chance with Pretty Little Thing. I will shop with them again and I would recommend.
The clothes are inexpensive, which makes sense why the quality isn't amazing, however the clothes are often different colours to the website and almost never fit the same. But for the cheap prices and reliable shipping, it's not that bad.
material is all see through
The quality has definitely gone done hill. Everything i brought this time is see through and very thin. Unwearable Dont waste your time Pay a little more and get something you can wear
Questions & Answers
i was about to order from pretty little thing but before i did i checked the reviews and saw that some of the packages never got there or got lost so im debating on ordering from them.
I got my order OK, in fact reasonably quickly from the UK. But the size of most of what I ordered was VERY SMALL. They were supposed to be AU /UK size 8 and most look nowhere near it. And the fabric was cheap and nasty. It was my first order and I spent nearly $100. If its your first order, I would just buy a few things to check out first. Then decide when you get them.
how do I return and get a refund. they are making it very hard and confusing to return and get my money back, can someone please explain the process? thank you
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$7.99|
|Mens / Womens Clothing||Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear|
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