Reviewer Photos & Videos
Customer service is the best
I have ordered from PLT a few times. At times the clothes are a bit smaller depending on the material. One thing that stands out is their easy and clear customer service. This is something I rest appreciate as it shows they actually do care about customers. I highly recommend them. When ordering clothes, check the material as sometimes you may need to size up. Otherwise their styles are very pretty and reasonably priced
Would not order again, sizing small and quality bad!
The quality and fabrics are very cheap. Colors also looked different. Then also sizing is small. Disappointing experience as some are gifts for Christmas and feel these will not be nice as I thought.
Not even worth one star
Getting a refund is a absolute joke. Waited the 28 days and I still had to follow up on it. I bought 4 items, returned 3 items. Dresses were poorly made. Will never purchase from PLT again
Bikini top but label says Dont get me wet- Poolside posing only???
I brought what I thought was a whole bikini as the picture shows the girl in both top and bottom. I did not read that it was only the top. Most websites take just a picture of the one item, so it is not misleading. Then I look on the label, and it says, don't get me wet - I am for poolside posing only??
Barley wearable, such bad quality!
The white hoodie I got was almost see through and made out of some kind of horrible material. Any white dresses or tops are made of see threw material making them unwearable. Clothes look great on the models but terrible in real life.
Not what it looked like on a the page
I was disappointed as the clothes did not look like they did on the page and the material quality did not feel good at all. Also there was a really gross smell on each garment and even after multiple washes it would not leave the fibres.
Bad quality and terrible fit
I bought 2 things from PLT, sweatpants and a cropped sweater. Sweatpants were ok, fit fine, material a bit thin though, and colour slightly different to in photos. Cropped sweater fit terribly and was ridiculously bad quality - not in terms of sizing but just the cut of the sweater - it had massively huge, boxy and unflattering shoulders that were NOT visible on the models. Sleeves poorly designed, they got a very very basic design completely WRONG and I am very disappointed considering I waited three weeks.
For a total cost of $56, I cou...ld fairly say I was scammed. DO NOT buy from PLT, try Brandy Melville - it's a bit more pricey but shipping much faster and products much higher quality. Also have to come on here to review the items because PLT doesn't have a review section... sketchy... should have noticed that in the first place.
- Verified customer
Worst website ever beware
This website is a joke all of there clothes are thin nasty quality, don’t match the picture and aren’t true to size don’t waste your time effort or money with pretty little thing not worth it
Cute stuff but the quality is terrible!!
I received my body suits and a sweater promptly and they all looked super cute at first glance! Unfortunately, every single item tore within the first wear. The seams would come apart and holes would appear. I ended up donating all of the items. I would not repurchase, super bummed.
To be fair, a few things I have purchase have been half decent but their clothes are crap! Look nothing like the picture and are usually super see through! I purchased a skirt recently that was a nice deep pink colour and when I received it, it was a pastel orange colour. COMPLETELY different, no where near each other. I contacted them with photos and they tried to tell me it was the same skirt in different lighting. UM no ! The skirt I got was definitely orange and would not even come close to the picture on their sight in any universe. Their returns service is also terrible. STAY AWAY! Shop somewhere better like princess poly
- Verified customer
Cheap clothes and not the good kind. Not like the pictures or videos. Maybe spend less money advertising and more on quality control. Literally gave me a see through dress!
don't waste your time or energy
I don't understand how this business is still running... I ordered about $160 worth of clothes recently and one of the items they didn't send and said they had ran out of stock then later that day/ week still advertising it. processed a return said that that send me the postage sticker then they send me the email with out the postage as promised. I have also been waiting for my refund for 3 months now. refund processed in july have no received my Mondey. abosolutly disgusting they should be ashamed that they have taken peoples money and robbed them.
Quality is ok
My items arrived in time, packed really well. The quality of my skirt wasn't the best. Firstly the zip was broken and second it felt like umbrella material which was weird.
The customer service though was really good and sorted out the issue with a refund
If just research the fabric before you buy and go up one size.
- Verified customer
They do not refund returns! still have no refund ..
They do not refund returns!
I returned items twice and 24 days still have no refund for both times! The customer service does nothing and blames Paypal because I opened a dispute .. So they do nothing is incredible. I will have to complain no professionalism. Already the return costs are not free (France) plus they fly clearly without refunding when returning the items.
Great but do your research!
I live in Melbourne and I've placed three orders with Pretty Little Thing in the past 12 months. Order #1 came to a total of $86.00AUD, Order #2 came to a total of $53.00AUD and Order #3 came to a total of $90.40AUD. As you can tell, I've had my fair share of experience with PLT. I placed my first order in September 2018 and I was crazy skeptical. I'd done heaps of research into the company by reading reviews (which I'm sure is what you're doing too), and it looked like there was a 20% chance that I'd receive my order at all. Nevertheless, I we...nt with my gut and ordered anyways. Order #1 was perfect. Their communication was great and yes, their shipping time isn't the greatest, but for $7-8 you can't complain too much. Their tracking was accurate and I had a 10/10 experience. For this reason, I made Order #2 and #3 and I didn't have any major problems. However, with Order #3 (which I placed in May) the tracking was a little wacky. I didn't receive a shipping confirmation email which worried me, so I got into contact with @prettylittlethingcs on Instagram (the comments on their account are sure to make you nervous!). Their customer service on their Instagram was fabulous and gave me all the details I needed, and my package arrived at the expected time. In terms of item quality: their cheaper items tend to be thinner and don't fit as nicely. If you're not a fan of transparent material, stay away from those white $6 basic cropped tops. Otherwise, their dresses and accessories are great. If I were to give any skeptical girls like myself some tips before buying, they would be: 1. Avoid super form-fitting items so you can get an idea of how their sizes fit on you. I'm a smaller size 6 (usually) and while some of their cheaper size 4 dresses don't fit over my head, their other size 4 dresses can fit me too loosely. It's a hit or miss, which you have to be willing to sacrifice for the prices. Also be mindful that they have Petite and Plus Size sections where sizing is different.
The quality was so poor
The quality was so poor. I can't believe they are claiming it's the same material listed. They should be ashamed of themselves. Their complaints section doesn't actually work nor will they give you an email to complain to. They then have the audacity to turn around and force you to pay to get a refund. Absolutely disgusting company
- Verified customer
Suprisingly good experience
I ordered 4 Disney T-shirts, a pair of wide leg pants, a jumpsuit, work shirt and slippers during a big PLT sale.
I then checked the reviews after putting in my order and was horrified thinking I have just lost $200+
The order came in 5 days to Sydney, Aus. Everything was exactly as described. The jumpsuit and shirt weren't the highest quality but they were cheap so as expected. The slippers were better quality than peter alexander and the Disney shirts are perfect. Wide leg pants were thicker and better quality than I had expected, although t...
I purchased a $83 jump suit. The order number they supplied me did not exist when I tried to refund. Customer service gave me address and said to keep tracking number. They have received my item but they are not refunding me the money.
I speak to a different person every time in email. I showed them proof of my after pay purchase. Still they are making excuses to not refund me. Very bad company they steal your money.
Do not buy
Questions & Answers
i was about to order from pretty little thing but before i did i checked the reviews and saw that some of the packages never got there or got lost so im debating on ordering from them.
I got my order OK, in fact reasonably quickly from the UK. But the size of most of what I ordered was VERY SMALL. They were supposed to be AU /UK size 8 and most look nowhere near it. And the fabric was cheap and nasty. It was my first order and I spent nearly $100. If its your first order, I would just buy a few things to check out first. Then decide when you get them.
how do I return and get a refund. they are making it very hard and confusing to return and get my money back, can someone please explain the process? thank you
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$7.99|
|Mens / Womens Clothing||Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear|
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