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Pretty Little Thing

Pretty Little Thing

1.8 from 304 reviews · View Statistics

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Katie

KatieSouthern and Hills, SA

  • 4 reviews
  • 1 like

Avoid spending too much, don't try to return anything

published

I avoid spending too much here because I know the returns process is near impossible. It's great for basic items, I've even bought shoes here that have been relatively comfortable. Much easier to hand off items that don't fit or suit to someone else than to return them. Overall, shipping has been quite fast recently and the products are hit and miss.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly large
Product AppearanceAs advertised
Ezinne

EzinneSouth East Queensland, QLD

Wrong item!!!!

published

I ordered three items...two items came as exactly ordered and a skirt was sent as the third item. I never ordered a damn skirt. I ordered a dress! And the skirt had a tag bearing the name of the dress I ordered. Absolute bunkers! Contacted them via WhatsApp and I am yet to get a response. It’s my first time and I won’t be ordering anymore! So frustrating.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
ruby

rubySouth East Queensland, QLD

  • 2 reviews
  • 4 likes
  • Verified customer

Products are great, attention is needed to how they pack their goods

published

The products were all as stated and of seemingly high quality (although the dresses i ordered were over $100). however i also ordered a SheaBeauty leave in conditioner mask, which when arrived was all broken as the container is only made of plastic. I understand this is not to do with PLT as they don’t deliver it. however, i think it would be beneficial if they added more than a single layer of bubble wrap when sending larger plastic goods in a single plastic sleeve (which doesn’t offer much protection to the goods when going through postage).

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
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Kate.

Kate.South East Queensland, QLD

  • 2 reviews

I absolutely love it all! You are the best !

published

Fantastic shopping, shipping, clothing just love it all !!!! You are the best !!! Great colours, designs!!! Great quality and styles ! Will shop always !

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Terrible customer service

published

Placed an order
Stated it was on way then cancelled order and refunded less postage
Wrote to them wanting postage money back and have ignored my emails
A total scam

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Jule D.

Jule D.South East Queensland, QLD

Would not order again, sizing small and quality bad!

published

The quality and fabrics are very cheap. Colors also looked different. Then also sizing is small. Disappointing experience as some are gifts for Christmas and feel these will not be nice as I thought.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceNot as advertised
Sam

SamSouth East Queensland, QLD

Shoes

published

Purchased a pair of shoes that said AU size 9 - a size 7 arrived, according to their size chart a UK 7 is a AU 9. I couldn't even get my foot in. The UK size 7 is an AU size 7.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceAs advertised
Lelaba

LelabaSouth East Queensland, QLD

  • 2 reviews

Avoid at all costs

published

According to this unscrupulous company my package has been flying to my country..... for 9 days.... they are not to be trusted and I wish I had read the reviews before ordering. There are many, far better companies to spend your money with.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Displayname

DisplaynameGreater Melbourne (Inner), VIC

Don’t recommend

published

Very horrible service, my order is 2 months late and no reply when it comes to contacting them. Was unable to get my money back and I will never EVER be purchasing from them again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
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Pennylou

PennylouMelbourne

  • 31 reviews
  • 17 likes
  • Verified customer

Nothing to fault. Except..

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised

Horrible Service

published

I ordered a dress for an occasion, the dress arrived 10 days after it was supposed to arrive!
And wasn't like it was shown on the website. I am so disappointed.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Alana H.

Alana H.Greater Melbourne (Outer), VIC

  • 3 reviews

Really wish I had of read these reviews before purchasing - terrible quality

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
Bindi

BindiIllawarra, NSW

  • 26 reviews
  • 17 likes

will NOT purchase from again

published

Placed order via after pay for a large amount had already made my second payment and the delivery hadn't even turned up yet. When it finally arrived an item has leaked all through the package not impressed extremely long postage times and pathetic packaging tracking didnt show anything at all the package never moved . WILL NEVER PURCHASE FROM HERE AGAIN

Shipping
Incentivised ReviewNo
Return Claim MadeNo
charmaine

charmaineGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

sent the wrong things, extremely bad quality

published

I bought a dress which is advertised as a long sleeve off shoulder pastel blue dress, what i received was a black and white sleeveless strap dress. Completely different style and colour. Extremely disappointing. Another dress i bought was lilac (pastel) on the website, it looked like satin material but what i received was a weird rough hay bag fabric with the pattern barely printed on. it looked like a primary schooler's DIY project.
A black off the shoulder dress i bought barely covers my bottom, it is supposed to reach mid thigh according to the website, i am 158cm for reference...

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
Tara

TaraSydney, NSW

Barley wearable, such bad quality!

published

The white hoodie I got was almost see through and made out of some kind of horrible material. Any white dresses or tops are made of see threw material making them unwearable. Clothes look great on the models but terrible in real life.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingSlightly small
Product AppearanceAs advertised
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Anonymous

AnonymousNorth Queensland, QLD

Bad company

published

Weren’t satisfied at all never got my package or an email to say where it is I know I’ll never buy from this company again they need to improve there service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
John B.

John B.

  • 2 reviews

White Bikini Top

published

I purchased a size 4 Itsy Bisy White Bikini Top. The product delivered was not like the image. You could fit Grandma’s boobs in what was delivered. I sent emails asking why they would send it. I did not receive any response. The ‘return fee’ and postage will cost me as much to return the item as I paid for it. Disgusting service and company.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingVery large
Product AppearanceNot as advertised

Trash fast fashion, gross cut, bad fabric

published

How the products are made is so cheap, and after digging under the surface, this is a slave labor company and I'm ashamed to have thought that it would be anything other than this. Shameful. I feel stupid and like I've supported something terrible by buying from this company.

The clothes are made as cheaply as possible, the cuts look nice on the models but the actual fit is so bad and looks terrible. Their crop tops are laughable. I would recommend you to do some research and be very wary of actually buying products from this company. A total waste of money. Beware

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
Shannon R.

Shannon R.Greater Melbourne (Metropolitan), VIC

Zippers...seriously guys!!!

published

I’ve purchased multiple jeans from PLT...they are always a great fit...good work there.
Unfortunately that’s the only thing I can say is good. If the zipper doesn’t break on first go because of cheap materials, the thighs will give way in about 2 weeks. It’s beyond frustrating.
Use better quality zippers and either reinforce areas that rub, or again, use better materials.
So frustrating. And it’s not worth the money to ‘send them back’. Super disappointed.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
divasew

divasewmelbourne

  • 15 reviews
  • 12 likes

Don't Bother

published

First time ordering and will probably be the last. Delivered fairly quickly to Australia, but thats where the positives end. I ordered clothes for my daughter AUS & UK size 8, they look like they would barely fit my 6yr old granddaughter! 3 dresses a great variance of up to 6cms difference between them, 2 pr pants, waists 5cm difference 1 to another. I sew and there is no way these are standard sizes.. Maybe standard Chinese sizes! Very cheap fabric also! I'm not happy, but too much hassle to send back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingVery small
Product AppearanceNot as advertised
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Questions & Answers

Makaylee H.

Makaylee H.asked

i was about to order from pretty little thing but before i did i checked the reviews and saw that some of the packages never got there or got lost so im debating on ordering from them.

2 answers
divasew
divasew

I got my order OK, in fact reasonably quickly from the UK. But the size of most of what I ordered was VERY SMALL. They were supposed to be AU /UK size 8 and most look nowhere near it. And the fabric was cheap and nasty. It was my first order and I spent nearly $100. If its your first order, I would just buy a few things to check out first. Then decide when you get them.

Makaylee H.
Makaylee H.

Ok, thanks

chloe d.

chloe d.asked

how do I return and get a refund. they are making it very hard and confusing to return and get my money back, can someone please explain the process? thank you

No answers
Anya

Anyaasked

Do lace socks actually stay up with the ribbon as wanting to wear to races.

No answers

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Details

CategoryOnline Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount A$7.99
Mens / Womens ClothingWomens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsAfterPay
Type of Footwear OfferedCasual & Dress Shoes
Clothing TypeActivewear, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear

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