Reviewer Photos & Videos
Very poor service
They mis label shipment and it gets sent back to the sender and after countless emails and them trying to blame me they gave me a refund less postage? Not even my fault unbelievable. Here is the exact wording from pretty little things
[8/8, 18:39] Pretty Little Things: We wouldn't be able to refund the delivery charge due to tracking showing incorrect address on item. Please feel free to place a new order - Syed
[8/8, 18:39] .: How is the incorrect address my fault
[8/8, 18:40] .: Please explain that, you sent the package not me i gave you the ...
Stain on satin pjs
Received my brand new satin pjs with a stain and after trying them on for the 1st time the arm tore at seam. After contacting pretty little thing and 10 emails later they offered me a promo discount for my next purchase. ARE YOU SERIOUS I will never purchase from them again. Very bad at everything.
I ordered 4 items of them. Quality is far from the best. 1 item did not arrive, still haven't received it after letting them know. 1 item had a whole load of wool around it. Had to cut through it to try it on, they asked for a photo...??? 1 item was way to big, not even close to my size. They asked me to return it... pay $15 to return on an $50 item? Considering that all items where not up to standard. The only thing that worked was the dress I purchased, but again a button was missing. Honestly the worst place I have ordered from, such a disappointment. They should consider spending some of their advertising budget on quality and quality control. Will do my best to make sure no one uses their hard earned cash on this rubbish.
- Verified customer
Not worth it !!
Very unsatisfied with the products, I can't even say ' you get what you pay for' because honestly I can buy a $10 bodysuit at Kmart for better quality but I paid $20 for 1 bodysuit ( i bought 3) and I am so unsatisfied with the material! with the sizing! with the fit! I don't know if they make a different bodysuit for the model to wear so it looks nice but each bodysuit which is the same size has a different fit, the material is just so thin I feel like I just paid to be naked and the fit is so off like why is my bodysuit front area coming dow...n under my chest when this is my size! and even if it wasn't the right size the front area is not meant to go all the way down to my tummy. First time buying from here and I know cheap stores like these you can't expect much in fact I expected very little but damn did I not expect this. I usually don't write reviews like this but I'm just so angry with what I paid for. Kmart can get good not see-through material and sell it for $10 I'm sure a brand that is well known from every country can find good material. luckily my grandma can sew and will fix this for me.
i had never ordered from plt before and my first experience i can say, i was not pleased at all. i cannot say how my clothes fit because they never arrived. after a month of waiting with no updates whatsoever, i finally get into contact with their customer service, which is by the way appalling, only to be told that my order has been lost in transit and a refund has been processed because they clothes i ordered were out of stock because i bought them on sale :) can definitely say i will never be placing an order with them again!
Very happy customer
Very happy great quality .True to size and looked exactly like the
picture did..... Also quick delivery... I will definitely be a regular customer from now on... I was a bit worried because I seen many bad reviews but my experience was fantastic love love love my new clothes
Wasn't expecting too much after reading all the negative reviews after i purchased but honestly was pretty impressed! Bought 3 dresses, thigh high boots, jumpers, lace playsuit and a few tops and not only was the quality of all my purchases great but for once they fit perfectly!
My advice to avoid disappointment would be, be realistic and honest with yourself about your dress size and take into consideration your body shape compared to that of the model obviously it won't fit the same if she's say a triangle and your an hour glass
I purchased during their 40% on April 7th. Everything went well, saw my order dispatched to a UK dispatcher on April 10th. Figured since it's quarantine the order might not ship on the time it suggested (April 20th). It's May 10th, I've been checking the status of the order and it said packing. So I messaged them and they gave an automatic refund not once did I mention wanting a refund other than an explanation to the status of my order. Shortly after my notification of a refund by Paypal I get an email confirming the email by PLT. Minutes late...r I get a reply that they gave a refund because they referred to my package as 'lost' and that they don't have the items anymore. Such a scam on my hopes and as a customer, what I find disappointing about this company is that they dispatched the package and knowing that the package was 'lost' proceeded to change the status back to packing without notifying me in the process, instead making me find out what had happened.
Very happy with dress
Ordered a size 6 navy halterneck dress with lacy top for my daughter's graduation in November 2019. I'd left it very late and was worried it wouldn't turn up in time. Turned up with a few days to spare. Needed to alter the neckline as she's quite slim and this was to be expected. No issues with the quality of the dress - very impressed. Will be ordering again from here.
Terrible quality and misleading photos
Quality is veryyyy cheap, especially for the price. Bought 4 items including 2 blazers, with the blazers being a weird stretchy material and really cheap stitching. The hems are all sticking out and not neat at all. Have to return all my items. The top was extremely thin and see-through, honestly would have got a better deal for my money at Kmart.
They spend so much on advertising, packaging and email designs that they neglected to put that attention into their actual clothes.
No just no...
I purchased 2 trackies, 4 sweatshirts and 1 t shirt and it took 1 month to get to australia. The trackies worse quality than kmart or walmart and length are so long that it wouldn't fit anyone under 5 foot 5. Sweatshirts all very very thin. Don't believe all the PLT YouTube videos saying they are thick and warm. Have to return everything except for the Chicago sweatshirt since its oversized albeit very thin for fleece material. Now just have to wait another 2 weeks for money to be returned after paying for return shipping smh. If you want loungewear look at cotton on instead
Buyer Be Ware
I purchased Qty 4 solar Camera's in November 2019. They took around 6-8 weeks to arrive from China/Hong Kong. There were items missing, two out of the 4 solar Camera's didn't work, so I contacted [name removed] from their office. She indicated that replacements were on the way. After many, many communications and excuses from them, No products have turned up. This was a US$360.00 order and they do not honour their own policy. They can take many weeks to get back to you which I think is a ploy to go past their 30 day return policy. Should have read some of these customer reviews first! BUY AT YOUR OWN RISK. JUST DON'T BUY FROM THIS STORE. You will loose your money and in my case their products don't work.
Bad quality and terrible fit
I bought 2 things from PLT, sweatpants and a cropped sweater. Sweatpants were ok, fit fine, material a bit thin though, and colour slightly different to in photos. Cropped sweater fit terribly and was ridiculously bad quality - not in terms of sizing but just the cut of the sweater - it had massively huge, boxy and unflattering shoulders that were NOT visible on the models. Sleeves poorly designed, they got a very very basic design completely WRONG and I am very disappointed considering I waited three weeks.
For a total cost of $56, I cou...ld fairly say I was scammed. DO NOT buy from PLT, try Brandy Melville - it's a bit more pricey but shipping much faster and products much higher quality. Also have to come on here to review the items because PLT doesn't have a review section... sketchy... should have noticed that in the first place.
Questions & Answers
i was about to order from pretty little thing but before i did i checked the reviews and saw that some of the packages never got there or got lost so im debating on ordering from them.
I got my order OK, in fact reasonably quickly from the UK. But the size of most of what I ordered was VERY SMALL. They were supposed to be AU /UK size 8 and most look nowhere near it. And the fabric was cheap and nasty. It was my first order and I spent nearly $100. If its your first order, I would just buy a few things to check out first. Then decide when you get them.
how do I return and get a refund. they are making it very hard and confusing to return and get my money back, can someone please explain the process? thank you
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$7.99|
|Mens / Womens Clothing||Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.