Reviewer Photos & Videos
Quality is terrible
Bought 3 things from PLT. One was a satin blouse: material was cheap and ugly. Bought a tight white top. material felt so cheap and it was see through. Bought a necklace and it left blue marks on my skin. Maybe I just got unlucky but wont be buying from here again. Tried to return it and paid $6.50 for the return online then realised I would need to pay another $6.50 at post office so didn't do it. Do not buy from here unless you are prepared for the quality and are fine with paying $13 to return.
PLT quality and return system
I want to return a pair of black leggings and possibly the pink too. The quality is so terrible. I can literally poke my fingers through the material on the black leggings. I have looked and I have to pay 10 dollars to return these 17 dollar-but usually cost more leggings and a 25 dollar pair-also on sale thankfully. Honestly it isn't even worth returning them and paying the postage. I honestly cannot believe this quality is made let alone sold and then PLT expect the customer to pay return postage on top. It's disgraceful and I will not be shopping here again. I'll use these leggings as rags and they probably won't even be any good for that.
Attached is their "helpful customer service."
Cant wait to wear them
I brought the Nude thigh high boot with block heel. My shoe size is 8 1/2 to 9 and i ordered an Australian 9. The fit is good. I am so happy with these boots. Exactly like the picture, comfortable and look great. This was my first order with PLT and I will be re ordering again. I ordered on the 16th of March and received them on the morning of the 24th March. I live on the Gold Coast.
Just have to wait out the corona virus and ill be taking these babies for a spin.
Very happy with quality for price, sizing and shipping time! Would use again!
Had ordered my dress before reading all the negative reviews so I was a little nervous but I can say my experience was nothing but positive! The dress was true to size which I'd previously had issues with on other sites, it was the same quality as pictured on the website and it arrived about a week after ordering. Wouldn't hesitate to order through this site again!
Some good stuff, but overall terrible quality and sizes are huge/random
I really really wish I didn't have to write this, because the clothing style is so, so cute! But out of a $200 haul of clothing, only about half fit me properly. I am a size 6-8 AUS and purchased the size equivalent from PLT but most of the items fit me like a size 10-12 AUS - the sizing is huge! And there is no warning of this anywhere. Definitely not true to size! What's worse, one of the shirts I bought were actually like a size 4 and too small for me, even though it was the same purchased size as all the others. So there is no telling if a ...piece of clothing is going to fit you or not, as it appears rather random. The quality of the clothing is pretty bad generally. Some pieces are decent, but not many. Most have threads sticking out and such. Idk about other countries but as an Aussie you'd be better of purchasing from more affordable places like Allyfashion or Valleygirl/Temt, because their quality is way better and sizing is actually consistent. Shipping was actually no issue. It came promptly and everything I ordered arrived safely, so I have nothing bad to say about that side of things. Overall... Not worth what you pay for most of the time. You might get lucky with some of the items - I am actually very pleased with about 2-3 items from my $200 haul, but the rest are pretty mediocre, and I'll have to alter at least half of the clothes.
Cute stuff but the quality is terrible!!
I received my body suits and a sweater promptly and they all looked super cute at first glance! Unfortunately, every single item tore within the first wear. The seams would come apart and holes would appear. I ended up donating all of the items. I would not repurchase, super bummed.
Sizing is very off
I ordered three dresses all in size 10. One fit, the other one didn’t even go past my hips & the last one fit too tight. The sizing is very odd... The quality is okay for the price I guess. I’ve never had a problem with the customer service but it’s disappointing that they don’t cover the cost of returns.
Would buy again
Site is easy to use and you can get some great buys. Really satisfied with the range, I have bought a few things over time from PLT and never had any issues and have always LOVED the fast dispatch and usually get it delivered the next week which I find pretty good! Quality has been decent given the pricing, an item was to big of sizing so I returned it and was redunded the next day. I will continue buying from PT given my experience thus far
Out Of Wack Sizing - Too Small
Negative 1 if possible.
I am a size 10, I purchased 3 dresses in size 1 and one in size 10.
The size 10 fit me perfect, the size 12's didn't even fit over my head. Seriously, Whatttt.
The dresses were $10 each and i have to return 3 dresses, with a return fee of $10.. and based on the reviews, they have poor customer service, so i run the risk of losing my money.
I can completely understand of it actually slipped over my head and it was slightly tight or loose, this was just completely out of whack sizing.
Never will I shop here again. Waste of time and money.
Recently Ive ordered 2 pairs of the same heels!! The first ones sent were UK 8 even though Ive ordered AU 10, this happened again the second time even after double checking they had my actual size in stock! So far Ive spend $100 just on the shoes and postage! Have I had any real help? NO! Just told that it is the correct size - I know exactly what size my feet are hunny not to mention Ive had atleast 10 friends try them on to buy them (only for size 9 girls!) so Ive been told to send them back (SPEND MORE MONEY) to get a refund to an afterpay account that already paid off.
Im excessively disappointed with my whole experience not to mention this was my first but will definitely be my last!!
Love their items
Great customer service. I've bought a lot of clothes from them and usually fit perfectly. There has been one time where I did not like the fitting of a top. However, I was issued a full refund. Quality is not that bad considering the price. I definitely would purchase from them again.
- Verified customer
My experience with 2 orders
I first discovered Pretty Little Thing about 5 weeks ago and since then I have made 2 orders. What first interested me was Afterpay and the $25 Fixed rate shipping. The website is easy to use on a computer on the mobile site it wasn't as easy. It is easy to search for things and they have good filters to ensure you don't have to look through things your not interested in. This is important as they must have thousands of items. The shipping is very straight forward they are pretty prompt sending tracking. They send it in a beautiful postal bag ...that even has a handle, my fiance jokes that it gives the illusion of what it feels to go out and shop at a store. The first order was a test run, I bought cheaper stuff to see what basic quality and sizing was like. First-order was 5 dresses most of which were $20 full price but were on sale for $12 not expecting much for $12 I actually got 4 decently made dresses which were the accurate size, but mildly see-through. The only reason they were see-through is that I had ordered the dresses one size too small (size 14 tho I'm a size 16). Knowing I'd spent $12 I had expected that quality of fabric wouldn't be great but the 5th dress was $60 full price but was on sale for $33 and the quality was way better. It fits perfectly their size guides are good at helping you work out if it's going to fit but in addition to that they tell you about the fabric on the product page. Eg 5% Elastane you know it's going to have a mild stretch. So with my test order out of the way one day I was met with an email that said up to 70% off. So I went looking at their most expensive dresses making a massive wishlist then comparing them all and through a process of elimination I got down to 6 beautiful dresses. when they arrived I tried them all on and they all look stunning. With Pretty Little Thing you have to spend a bit more to get decent quality fabrics and decently shaped items. Had I not done my test order and spent heaps on my first order I probably would have 5 decent dresses that don't fit. Online shopping is and always will be a gamble, but I am glad I took the chance with Pretty Little Thing. I will shop with them again and I would recommend.
Questions & Answers
i was about to order from pretty little thing but before i did i checked the reviews and saw that some of the packages never got there or got lost so im debating on ordering from them.
I got my order OK, in fact reasonably quickly from the UK. But the size of most of what I ordered was VERY SMALL. They were supposed to be AU /UK size 8 and most look nowhere near it. And the fabric was cheap and nasty. It was my first order and I spent nearly $100. If its your first order, I would just buy a few things to check out first. Then decide when you get them.
how do I return and get a refund. they are making it very hard and confusing to return and get my money back, can someone please explain the process? thank you
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||A$7.99|
|Mens / Womens Clothing||Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday, Plus Size, Pyjamas / Sleepwear and Swimwear|
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