Terrible customer service
This is about the Priceline in the Ponds I love this brand but not so great customer experience last night I must say. I chose to visit during a 50% off cosmetics sale of course it was busy but blonde sales girl at cosmetics section was just rude bad attitude maybe she doesn’t like working there! She bumped into me and my little boy whilst “helping” another customer and no sorry nothing! when I needed help with products I had to go find another staff to help me. At the end a nice lady Tayla helped me out.
Really rude aggressive cashier
What a terrible experience. Went to the George st Priceline to return a broken bottle of ordinary serum bought the day before. The glass bottle was shattered but held together until opened. Nothing unusual - there are so many products they deal with so this could happen. But the cashier Juliana and another guy called Jakanda were so rude and insisted this could never happen to any of their products. So I left without any money back or replacement because it’s not worth getting attitude from a cashier about $25. It never occurred to them th...at why would a customer who spends thousand of dollars over the years and is a diamond member lie about such a trivial item. Perhaps they can spend that $25 on customer service training. I’ve decided not to shop there anymore for my family. Poor service and the rudeness is so disappointing. Will not be returning.
Priceline sells old stock
I recently bought St Tropez In Shower Gradual Tan Medium which I’ve been using consistently for a few years. The bottle I bought from Priceline barely worked. I kept using more and more product and leaving on for longer but it just wasn’t how it should be. Contacted St Tropez about it and they asked for the batch number. Turns out it was 3 years old. St Tropez confirmed it’s too old to be effective. I tried putting a review on Priceline website but they chose not to publish it.
POOR CUSTOMER SERVICE
I made a purchase at Priceline Hurstville - sale day ( sale day every other day ). Went to the counter and explained to cashier that some items were further discounted by co - worker.
The problem with these young employees is that they have a care factor and work factor ZERO. She charged me an extra $23 - simple maths. She called it an honest mistake ! Where was the apology ? And the girl that sorted it out eventually after 20 mins in the shop - obviously a superior was more concerned with the difference of 20cents - the bag I purchased to hous...
1 star is way too much
Absolutely disgusted and disappointed with their poor and terrible customer service. I am waiting 2 orders for more than 3 weeks: I contacted them several times and nobody had the decency to get back to me. A placed 2 big orders, taking advantage of a promotion and now I have to repurchase some of those products full price because now I run out.
I wish I’ve read the reviews first, because basically we are saying all the same things. I did not expect this awful treatment from a big well known company. I would not ever purchase again!!!!!!!!!!!!
I bought Hugo Boss Femme EDP 30 mL at Burwood Westfield shopping Centre NSW.
Absolutely unhappy, False Hugo Boss Femme perfume . I know the proper scent very well being using them for the last few years.
'BTW the store had no tester option for this. I bought my perfume without tasting because I trusted Priceline and now I am not. Femme from Priceline just stinks. Wasted my time&money.
Horrible customer service
I dont like priceline. It is way overpriced, products always sold out and never restocked and customer service is absolutely disgusting. The staff is rude and unhelpfull. And it doesnt matter which store you go to, they are rude everywhere. Regarding their pharmacy: the prescriptions are overpriced and have no set price. I've been charged for the same prescription different ammount few times and the ammounts were about 30 to 40 % higher every time. Sometimes I think they rob people with their prescription prices. The parmacists are usually ve...ry rude as well. Their perfumes are not good either. They are very overpriced. I bought twice a fragrance with no scent to it whatsoever so I think they sell fake products as well. Never happened to me when I purchased perfumes from Chemist Warehouse. Their sister reward program is not worth it. They have regular haf price or 40 % off sales which is good. So I shop there only during those sales, other times I prefer to shop at Chemist warehouse.
Pathetic customer service and online shopping!
I did an online order which I waited for for 4 weeks! I paid express postage, which I was told would be refunded for the inconvenience and it never was. No refund and emails ignored when I’ve questioned this. I never received my dispatch email or my tracking number either, which is part of the postage paid! They avoid emails and when they eventually reply to any of them it’s full of excuses for the less than satisfactory service. I’m so annoyed I won’t even shop in store now. Bye Priceline. You successfully suck.
Wait for the order to come in afterlife
Place my order over 20 days ago. And got email after that it has been packed and ready to ship. Its one perfume bottle like one tiny bottle how the hell it takes a month to pack a tiny bottle. If you place order online you guys better got PhD in patience because there customer service people have no idea what’s happening.
11 days to ship
Similar to other reviews, it took them 11 days to ship three items. Contacted them and got a default reply stating that it was because shipping takes longer during big sales and they'll get in contact with the shipping department and get back to me. They're always having sales, didn't think that one was any bigger than usual. They've always been slow in the past, usually 4 business days but this was ridiculous. Long behold when I told them that they did tell me it would be shipped within 24 hours and actually ended up shipping the same day, go figure. Customer service was fine but it does make me hesitant about shopping online with them again.
Don't do an online order
I ordered my products on the 22/5/19 and would have reasonably expected for my goods to be shipped within 1-2 days - I have phoned today to follow up on my order and been advised that it hasn't even been packed yet (as at 28/5/19). When I asked to cancel, this wasn't a possibility either as there apparently it was being packed. When I asked for an upgrade on the postage so I could hopefully receive my package in time, I was advised that she would try, but probably not.
I have not received an email in the last week to advise that my package was going to be sent late, nor was there a warning on the website to say there was a delaying with sending packages. If I had known this I wouldn't have bought with them.
- Verified customer
Have a Holiday - if shopping online
Regrettably I agree with other customers about online shopping experience with Priceline - it is unreliable. Online order made on 9/5/2019 was not shipped until 17/5/2019. This appears to be regular occurrence. I did not contact Priceline about status of my order - a waste of time. On the positive though - it does have good selection of items, that other similar stores do not sell and at times its prices are much better than many other stores sells for - hence 2 stars.
- Verified customer
Ordered online, big mistake!
Placed an order on the 21st of May, shipping to WA. Paid for standard delivery which says it take 4-6days. Over a week later, still did not receive any information on my items being shipped. Called to check, only to be told they have back to back orders? Which doesn’t make sense. Means to say an established company like this doesn’t have a inventory system to check availability of products or is the delivery team extremely incompetent???And there is no courtesy to email the customers to advise of the delay???Extremely unprofessional!!
Also as...ked if they can honor their error and expedite the shipping or at least waive the delivery fees, a straight simple no! Extremely disappointed as priceline has been my favourite pharmacy for over 5 years! Looking at other comments and reviews seems like this is a regular practice for priceline. I am planning to take this further. It is completely unethical charge for delivery services which clearly the timeline can’t be adhered to. Extremely unsatisfied and will be making a legal claim.
Shop anywhere but online!!!!
I waited over two weeks for my order to finally arrive. After seeing no movement on my order after a week, I rang to follow it up, only to be informed that there was a shipping delay due to "back to back sales" - what a ridiculous excuse and how extremely unprofessional to not bother contacting me. After reading other reviews, it seems common practice for Priceline to take your money and let it sit in their accounts for a while. I didn't even get the supposed email notifying me that my order had been shipped. Spare yourself the wait and being kept in the dark - don't shop online with Priceline.
Still waiting for order!
I placed an order on 10th May..2 weeks later it has still not been dispatched! I contacted them after 1 week and was told it would be dispatched by the 21st. this is not acceptable for an online company. If they can't handle orders don't offer online shopping. First and last order! Back to trusty Chemist Warehouse!
Placed order on 05.05.2019, payment taken from my account on 10/05/2019. 21.05.2019 still waiting for order to be sent. When I checked the status of my order online it states it has ‘been confirmed’. There has been no communication from Priceline instead the onus has been on me to follow up. So far I have contacted Priceline twice about this issue. In amongst the blurb about valuing their customers a message advised that there has been a delay in orders placed at this time because of the popularity of their sales. Is it reasonable to expect t...hat an order placed with an Australian company would not be so problematic? Is it reasonable to expect that an order would be attended to on the same day that payment is taken? Is it also reasonable to expect that Priceline would value their customers enough to advise that their orders have been delayed?
Questions & Answers
Does anybody know how long the shipping for Priceline takes?? I’ve been waiting 5 days now with still no email to say my parcel has been shippied.
Why haven't I got any reward points for my card? I haven't received any.
Have you been presenting your Priceline card when you shop at Priceline?
Everytime you shop at Priceline and spent more than $5.00 you need to flash the card, the sales assistant then process's it through the cash register and it should appear on the bottom of your receipt.
It actually tells how much points you earned on your shop.
I am not sure if you need to activate the card first ?
I have had my card for many years now and they have changed the whole loyalty program ?
have you tried calling priceline directly ?
hope that helps
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