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Prime Fitness
2.4 from 29 reviews · View Statistics

Reviews

2.4

29 reviews
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    claire151

    claire151melbourne

    • 2 reviews
    • 3 likes

    Take notice of these reviews - DO NOT TOUCH

    published

    This place does not provide equipment after payment. It appears it has absolutely no intention of supplying either. It is a scam. I would be very worried about illegitimate use of credit card details also. These reports about terrible/no service & supply are 100% accurate in my experience. Avoid this place at all costs!

    Shocking Service

    published
    Rhonda

    RhondaMelbourne, Victoria

    • 2 reviews

    Excellent Service in Melbourne

    published

    I purchased a Spirit Cross Trainer at an excellent price from Prime Fitness. I wanted it delivered and assembled and this service was offered by [Personal Name Removed] at no extra charge. They brought the assembled trainer and showed me how to use it in my own home. Excellent service! Every other company wanted to charge extra for a courier to deliver and build it and I'm sure they wouldn't have had the product knowledge Prime Fitness had.
    Excellent, knowledgable service.

    1 comment
    Rhonda
    Rhonda

    I've had it for more than a year and it is still going strong. Wondering why the name of the person who helped me was removed from my positive review but his name is still in a negative review. This person went above and beyond in my case.

    Sports & Recreation Shops

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    Prime Fitness is a great reliable company

    published
    Tir

    TirSYDNEY

    Avoid, misleading site and unprofessional service

    published
    Sceleveld

    SceleveldCHADSTONE

    The reviews were proven right!

    published

    I looked into buying a treadmill from prime fitness a couple of weeks ago, made the phone call- all good & had the paperwork sent out.

    Then I found these reviews!

    I emailed them to discuss my concerns before I went ahead with the purchase......4 times in 2 weeks with no response whatsoever. And I know they received the emails because I got an automated reply everytime!

    Needless to say the paperwork has been thrown in the bin.

    nicole whyte

    nicole whyteLEICESTER

    No delivery, unable to contact only recieved product after raising a paypal dispute (3 months later)

    published

    Item was not recieved, no response to emails and voicemail, unable to make contact. Raised paypal dispute for refund and it was only then that the product was dispatched. Completly unprofessional, unreliable and would never use again or recommend to anyone.

    No apologies made for delay which again reinforces their bad customer service
    Good product
    unable to contact seller, not dispatched until paypal claim raised

    slow delivery, no communication

    published
    peter_1958

    peter_1958Greater Melbourne (Outer), VIC

    • 6 reviews

    Great purchase !

    published

    Contacted a Sales Rep on 03 March regarding advice on several treadmills on offer thru their website. He was extremely helpful and took the time to explain the capabilities of each of the units. After deciding on the JX 125 as being most suitable for my needs, I was able to place an order over the phone and was then provided with a delivery date and time for the following week. I then received a follow-up call from the Sales Rep stating that the delivery would now occur one day earlier than expected, which was fulfilled. Excellent customer service.
    Although not being top end of the market, I was pleasantly surprised with the solid construction and the easy use multi-programming.

    Sports & Recreation Shops

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    Terrible

    published

    Dont buy stuff from them. You will not get value for your money. No customer service and poor staff management has been the mesiest part of this organisation

    A bunch of cheats who cant keep their promise. Abysmal customer service and lack of genuine products will leave other consumers looking around for a better organisation

    Terrible

    published

    Keep out of their store you will regret it like i have!!Business deserves to close down as they do not care about the customer once they have your money in their pocket. Absolute pathetic behaviour for a business!

    Customer Service is great upon when signing the contract. Delivery never came when promised. Lack of communication when you call them. Site says installation never installed the treadmill

    Do not use this company worst customer experience of my life!

    published

    They were very helpful and quick in the start when they wanted my money but that soon changed, they blamed everyone else for not deliverying my product after several promises of it will be here tomorrow, and never took ownership.The over the phone customer service was appalling to say the least I truly can't remember ever having such a poor service experience. For somthing that should have been straight forward and easy it has turned out to be a very stressful process, at one stage I even had a sales rep yelling at me for being upset with them? I wish i had read these posts first.. Do not buy from them it will be more stress than the money you save!
    Price suited
    Extremely poor after sales service

    NoddySchoen

    NoddySchoen

    • 2 reviews

    Good Treadmill

    published

    Happy with treadmill.Works good and suited my budget. The Sales guy was good over the phone and gave me good advice.
    They have the best price on York Treadmills

    my recent experience

    published

    Terrible

    published

    lousy service. Took more than 4-weeks for treadmill delivery. Made 4 phone calls and sent 1 email, the only time I got any response was when I said I wanted to cancel order. Would not order from them again.

    Sports & Recreation Shops

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    kimmiejs

    kimmiejsAU

    • 2 reviews
    • 1 like

    Good

    published

    I sent several emails to [name removed] before and after I decided on purchasing my treadmill from prime fitness. I also spoke to him several times on the phone. Although there was a problem with the shipping, [name removed] was always very helpful and friendly which made such a big difference. I would purchase gym equipment from Prime Fitness in the near future.
    [name removed] was very helpful. Answered all my emails promptly.
    My treadmill was scheduled to arrive on January 24th or January 25th but it did not arrive until the 4th of February.

    Excellent

    published

    Terrible

    published
    berrie

    berrie

    • 2 reviews

    Terrible

    published

    Terrible

    published

    today is april 10, i placed an order february 2 and i have no equipment, lousy service and have sent off my information to them numerous times. they are quite happy to take your money straight away as well i wish i had seen this site before i placed my order. DO NOT BUY FROM THEM!!!
    price seemed ok
    everything else

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    Questions & Answers

    Cimber12

    Cimber12asked

    Prime Fitness

    Has anyone ever had a good experience with prime fitness gear? I just ordered a treadmill but used cash on delivery as my payment option

    1 answer
    Linds
    Linds

    I just ordered a bike with the same option and they told me the reason they haven't shipped yet was because the payment has not been confirmed. Anyone willing to explain this to me? Is there a good phone number I can use to contact them since the one on their website doesn't work?

    Get an answer from our members

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