Take notice of these reviews - DO NOT TOUCH
This place does not provide equipment after payment. It appears it has absolutely no intention of supplying either. It is a scam. I would be very worried about illegitimate use of credit card details also. These reports about terrible/no service & supply are 100% accurate in my experience. Avoid this place at all costs!
Hired an elliptical machine for three months to kickstart getting fitter over Summer. Initial discussions were fine and they delivered the machine and explained everything. Then, 5 mins into using it the first time, one side of it just fell off. Thinking it might have been an easy fix, my boyfriend had a look and the main part holding it together had been cross threaded and was no good. They sent out a service person, after being told that it was clearly faulty, who took a look and said it was not fixable and would have to take it away and they...had no spares. Having twice taken time out of work to be home, I told them I would like a refund. I have since twice asked again and have been fobbed off by Dean, who seems to be the manager/owner. Terrible form and have now had to approach my bank for a refund. What a scam!! Do not go near them!!!
Excellent Service in Melbourne
I purchased a Spirit Cross Trainer at an excellent price from Prime Fitness. I wanted it delivered and assembled and this service was offered by [Personal Name Removed] at no extra charge. They brought the assembled trainer and showed me how to use it in my own home. Excellent service! Every other company wanted to charge extra for a courier to deliver and build it and I'm sure they wouldn't have had the product knowledge Prime Fitness had.
Excellent, knowledgable service.
Prime Fitness is a great reliable company
My experience with Prime Fitness was extremely good. I ordered a Smith Machine and 2 x 20k weights. I live in Brisbane and purchased the goods online and through their website. On the 18/02/13, I purchased the goods. On the 27/02/13 I received the Smith Machine. On the 01/03/13 I did ring Prime Fitness as the 2 x 20k weights were not with the Smith Machine. Spoke to male person who was polite and explained that the 2 x weights had to be sent from Melbourne, the Smith Machine was delivered from a warehouse in Brisbane. Received a phone cal...l on the 06/03/13 from a male person who wanted to know what would be easier, have the plates delivered or I could go pick them up. The pick-up location was 10 minutes from where I live. I went and picked the plates up with no dramas, and friendly service. I read the above bad experiences with Prime Fitness prior to purchasing goods from the company and decided to run the risk. My experience with Prime Fitness was absolutely fantastic. The Smith Machine was assembled with ease following the instructions and has no faults what so ever with the construction. As with the weights, understandable that they had to be posted up from Melbourne. I was not charged any delivery costs as it was advertised free delivery and that’s what I got. I would recommend Prime Fitness to anyone and would purchase goods from the company again. Just read their conditions carefully and you will be right with regard to free delivery etc. No dramas what so ever. Purchased goods great, delivery in 16 days, good customer service.
Avoid, misleading site and unprofessional service
Ordered an item and went through checkout, paid via paypal. Assumed free delivery as it's all over their delivery info page and I wasn't charged anything extra for delivery. Order was not in my history today, emailed them and was told they got the paypal payment but not the order. Was told to proceed I'd have to pay extra for shipping and he argued semantics with their delivery info page, even though said page also said if there was a delivery fee it would be added during checkout, which it was not. Was refunded my money and will take my busine...ss elsewhere. Honestly I would have been fine paying for delivery because the price was already good, but only if their site was professional and up front about these things before they took my money. Did not want to risk dealing with them any further, especially with other reviews here. Emails were replied to promptly (Intentionally?) misleading delivery info, unprofessional
The reviews were proven right!
I looked into buying a treadmill from prime fitness a couple of weeks ago, made the phone call- all good & had the paperwork sent out.
Then I found these reviews!
I emailed them to discuss my concerns before I went ahead with the purchase......4 times in 2 weeks with no response whatsoever. And I know they received the emails because I got an automated reply everytime!
Needless to say the paperwork has been thrown in the bin.
No delivery, unable to contact only recieved product after raising a paypal dispute (3 months later)
Item was not recieved, no response to emails and voicemail, unable to make contact. Raised paypal dispute for refund and it was only then that the product was dispatched. Completly unprofessional, unreliable and would never use again or recommend to anyone.
No apologies made for delay which again reinforces their bad customer service
unable to contact seller, not dispatched until paypal claim raised
slow delivery, no communication
Ordered an instock item with free delivery on 30/1/12,
Conditions applied on free delivery so i had to pay the extra (my mistake)
item was not instock , so i got a phonecall 4 days after order placed saying
new shipment was coming in on 16/2/12 and would be sent immediately.
2 weeks after 16/2/12, no item or communication, so i sent another email asking for update.
Email said item would be sent in next couple of days.
Delivered on 12/3/12.
very poor service and communication.
will not buy from again....
Great purchase !
Contacted a Sales Rep on 03 March regarding advice on several treadmills on offer thru their website. He was extremely helpful and took the time to explain the capabilities of each of the units. After deciding on the JX 125 as being most suitable for my needs, I was able to place an order over the phone and was then provided with a delivery date and time for the following week. I then received a follow-up call from the Sales Rep stating that the delivery would now occur one day earlier than expected, which was fulfilled. Excellent customer service.
Although not being top end of the market, I was pleasantly surprised with the solid construction and the easy use multi-programming.
Dont buy stuff from them. You will not get value for your money. No customer service and poor staff management has been the mesiest part of this organisation
A bunch of cheats who cant keep their promise. Abysmal customer service and lack of genuine products will leave other consumers looking around for a better organisation
Keep out of their store you will regret it like i have!!Business deserves to close down as they do not care about the customer once they have your money in their pocket. Absolute pathetic behaviour for a business!
Customer Service is great upon when signing the contract. Delivery never came when promised. Lack of communication when you call them. Site says installation never installed the treadmill
Do not use this company worst customer experience of my life!
They were very helpful and quick in the start when they wanted my money but that soon changed, they blamed everyone else for not deliverying my product after several promises of it will be here tomorrow, and never took ownership.The over the phone customer service was appalling to say the least I truly can't remember ever having such a poor service experience. For somthing that should have been straight forward and easy it has turned out to be a very stressful process, at one stage I even had a sales rep yelling at me for being upset with them? I wish i had read these posts first.. Do not buy from them it will be more stress than the money you save!
Extremely poor after sales service
Happy with treadmill.Works good and suited my budget. The Sales guy was good over the phone and gave me good advice.
They have the best price on York Treadmills
my recent experience
After viewing the many negative comments I thought that I would add my recent experience with Prime Fitness. To be honest I would not have made my purchase if I had seen these negative reviews but I did not come across these until after my order was placed. Like others, payment was deducted from my CC within 2hours of my purchase. After a week I called them to check the status. I was told that my order was on the way to the Brisbane warehouse and that the warehouse would dispatch it in due course. After several more days I decided to check up a...gain. The PF employee provided me with a contact number and wholesale order number so I called the wholesaler at a time near their close of business. The wholesaler said that they were expecting my order but it would not go out to courier for another week due to public holidays. After informing the wholesaler that there would be no one at home to receive the package in a week the wholesaler kindly took the initiative to get my rower onto the courier that day for next day delivery. Sure enough the rower arrived the next day. All in all 8 working days after the initial order. So overall my experience was positive and the people I spoke with at all levels were friendly and helpful. The product seems great and hopefully I won’t need to deal with any warranty issues. Delivery was within a week and a half and I think that is reasonable, although I am sure that it would have been longer had I not made follow up enquiries. customer service was good (when I called), product pricing was very competitive (worthwhile shipping from Mel to Bris) no email delivery status provided, needed to follow up the order with PF.
lousy service. Took more than 4-weeks for treadmill delivery. Made 4 phone calls and sent 1 email, the only time I got any response was when I said I wanted to cancel order. Would not order from them again.
I sent several emails to [name removed] before and after I decided on purchasing my treadmill from prime fitness. I also spoke to him several times on the phone. Although there was a problem with the shipping, [name removed] was always very helpful and friendly which made such a big difference. I would purchase gym equipment from Prime Fitness in the near future.
[name removed] was very helpful. Answered all my emails promptly.
My treadmill was scheduled to arrive on January 24th or January 25th but it did not arrive until the 4th of February.
These guys really get a bad wrap. I was hesitant at first. I ordered a treadmill and was told it would take 10 days and it ended up taking 11 days until delivery. I found it hard to build, and although I hadn't paid for installation they came back and built it which I thought was really nice. I think people need to realise that they are only a small business. It's a different experience to something like Rebel or K-mart. They aren't robots, they're people. For me, it was perfect.
Good prices! Guys in the store really have alot of knowledge abou...
Clueless.Not interested in your business. Have no concept of customer service, honesty or personal integrity. Unreliable, untrustworthy, hopeless. Do not deliver what they promise and have no intention of doing so. Waste of time!!! Go elsewhere.
I called twice to enquire about hire of a treadmill -First time Customer service rep (who ended up being the manager!) promised to call back as he was busy and never did.
I called again the next day and spoke to another rep who had to check the availability of the treadmill I wanted to hire. He promis...
I orded online. And was told i would get my product within 3 to 5 working days. Within 2 days of purchase they had taken $999.00. I waited for the product and on the 5th day i called the company to find out where my treadmill was.The rude man i spoke to rudly said to me "what do you think we have run off with your money and gone to thialand". Then after myself and my father speaking to another man for a number of weeks.(being lied to being unable to be put through to a manager or being given the suppliers number)i finaly recived my treadmill wh...ich was faulty. I then called the PRIME FITNESS again and they then told me i need to speak to the suplier about the faults. I have spoken to there suplier "WHO ALSO TOLD ME THEY ARE DODGY" who will now have to come fix my treadmill. this has been going on for over a month now and i am very very unhappy. DO NOT BUY A THING FROM PRIME FITNESS. THEY SHOULD BE SHUT DOWN. DODGY DODGY DODGY This is the worst company i have ever delat with lies lies lies. The staff are extreamy rude. This company takes your money and does not deliver the product for number of week. When you get the product it will be faulty
today is april 10, i placed an order february 2 and i have no equipment, lousy service and have sent off my information to them numerous times. they are quite happy to take your money straight away as well i wish i had seen this site before i placed my order. DO NOT BUY FROM THEM!!!
price seemed ok
Questions & Answers
Has anyone ever had a good experience with prime fitness gear? I just ordered a treadmill but used cash on delivery as my payment option
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